Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe had a really good experience with Frank Harris & Co Barbican. Mitchell helped us find the perfect apartment, the process was clear and straight forward, and he had excellent knowledge and insight. Highly recommended!
Thomas · 24 August 2022 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Thomas, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleProfessional and responsive service
In helping us with our search, my wife and I were grateful for the professional and responsive service provided by Lorenzo. He listened to our preferences and showed us the apartments meeting our requirements. He was always punctual and had all the information we needed for each property. Would recommend without hesitation. Really went the extra mile to help.PositiveResponsiveness, Professionalism
Shane · 24 August 2022 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Shane, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Barbican and City office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleChris and his team are amazing letting agents and have been extremely helpful throughout the process. He is response, efficient, friendly and reliable. We found our perfect flat in less than a week's time, would definitely recommend to my friends looking for flats close to the City.
Zhang · 24 August 2022 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Zhang, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe were lucky to come across Charlotte and Frank Harris agency. They made our process of finding a flat and all the bureaucracy look easy. As we recently moved from abroad, having Charlotte’s help was really important.
Definitely recommend it.
Mariana · 24 August 2022 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Mariana, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHaving recently rented with Frank Harris I can say that the staff did all in their power to make the process as simple as possible, always being friendly and accomodating. Charlotte is responsible for our flat and she was very helpful throughout the whole process in answering all our questions and problems. During the flat tour she offered to show us around the area which helped sell us on the flat and the area, which was helpful.
Dominic · 24 August 2022 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Dominic, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI have been renting in London for 20 years and Charlotte is without question the best lettings consultant I've dealt with in that time. The whole process was smooth: from the viewing to finalising our contract. Charlotte was helpful, personable and always quick to respond to emails and calls. I can't recommend Frank Harris more highly.
Helena · 24 August 2022 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Helena, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe are first-time renters in London so we were lost with the process and paperwork. Mitchell, our agent, was absolutely fantastic throughout the process. He helped us find our perfect home - right from the first viewing to getting the keys, everything was management in timely and professional manner! We were on a strict timeline as we needed to move in within 4 days and Mitchell was able to get all paperwork in order and kept us informed throughout the process. Highly recommend this agency!
Dhanashri · 24 August 2022 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Dhanashri, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMy partner and I had a really good experience with Frank Harris. Charlotte was very responsive and explained everything in great detail, and the whole process from arranging the viewings to making an offer to then negotiating specific clauses in the contract was smooth and efficient. Thanks Charlotte!PositiveResponsiveness
Anh · 24 August 2022 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Anh, thank you for taking the time to leave us a 5* review for the team in our City & Clerkenwell office. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleWe were moving to London from abroad and we came across Frank Harris & Co Barbican agents. Kevin was wonderful since day one and really responsive. He found us the perfect house in record time!! We had some issues during the process and Kevin and Mitchell were extremely supportive and helpful. We would definitely recommend working with them and will choose them again in the future! Thanks.
Paula · 24 August 2022 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Paula, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMy partner and I are very happy with the service Mitchell provided us. We were able to begin the lease earlier than expected due to his efficient and swift service. Mitchell and Chris made the renting process extremely stress-free as it was our first time renting in London, and they were more than accommodating with our payment method.
If we ever need to rent another property in London it will definitely be with the Frank Harris team.PositiveResponsiveness, Professionalism
Cherisse · 24 August 2022 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Cherisse, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had a very good experience with Frank Harris. Mitchell Max helped me get an amazing flat, he is very professional, kind and quick to answer all my questions. From the viewing onwards, everything moved very swiftly and Mitchell helped me with all the formalities. I have also been in contact with Charlotte throughout the renting process and she was also very nice and quick to answer my emails.PositiveResponsiveness, Professionalism
Cristina · 24 August 2022 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Cristina, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Barbican & City office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleVery pleasant experience with Frank Harris. Charlotte was immensely helpful in my flat hunting. She cleared up any concerns I had about the process, and as this is my first time looking for a flat, this made me feel reallly comfortable! Charlotte really understands what you are looking for and does her best to make sure you find it :)
Semhar · 24 August 2022 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Semhar, It’s great to hear that you have had a brilliant experience with Charlotte. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleFrank Harris & Co. Reached out to us about an apartment we might be interested in and helped us make an offer before it even hit the market.
Charlotte was super helpful in guiding us through the rental process! this was especially great as we were relocating from France and had some none standard issues to deal with. We're super happy to have found them and that they helped us find a place
Maximilian · 24 August 2022 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Maximilian, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe contacted City Docklands for a viewing after finding a property on RightMove. They put us in touch with Samuel, who took care of all of our real estate needs in a professional, efficient, and caring manner. We had been looking for a home for a long time and he took the time to explain the current market situation and assist us comprehend it better.
I would strongly advise City Docklands to anyone looking for a property. Throughout, communication was excellent, and he was reassuring, patient, and professional at all times. Thank you so much, Samuel!PositiveResponsiveness, Professionalism
Mariam · 24 August 2022 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Mariam, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
TrustpilotUnprofessional service - they ask for your card details upfront
Very friendly and helpful staff, but a key warning to customers that I think they need to correct - if you are leasing an apartment, they ask for all your card details up front to make a holding deposit before you can make an offer - I think this is very unprofessional and also unsafe. All other real estate agents I've been in contact with in the past when renting a flat give you their account so you can directly transfer money to their account, the usual way. Posting this so people are aware and don't accidentally disclose their card details.
JWY · 18 June 2022 · Frank Harris and Co London (87 Long Lane)
Agent replied · 13 June 2024
Thank you for your feedback, we are sorry to hear what you have experienced. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@frankharris.co.uk.I can look into this further for you. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleExtremely pleased with the level of service from Frank Harris, specifically from Nick O'Neill. Even with the minefield that is the rental market at the moment, Nick took the time to swiftly respond to my enquiry and was up front and honest about the best way to proceed. Since agreeing, he has also been very helpful and quick in response to any queries I have had, making the whole process very straightforward - a service I would describe as a rarity with other companies I have dealt with. I wouldn't hesitate to recommend Nick and Frank Harris in general, thank you!PositiveResponsiveness, Professionalism
Elliott · 17 June 2022 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 16 June 2024
Dear Elliott. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHaving contacted at least a dozen letting agents and spoken to countless people on the phone over a three month period, the main reason I finally chose Frank Harris and the flat I now live in was Harrison Bacon, whose responsive service and reassuring professionalism left me in awe! House viewing and paperwork have never felt so easy and clear with his help. If I had a friend looking for a new home, I would not hesitate to recommend Harrison Bacon.PositiveResponsiveness, Quality, Professionalism, Value
Gabriel · 17 June 2022 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 16 June 2024
Dear Gabriel. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Aurel · 17 June 2022 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Aurel, thank you for your 5* review. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Bedri · 17 June 2022 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Bedri, thank you for your 5* review. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Carolina · 17 June 2022 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Carolina, Thank you for the 5 star review. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Victor · 17 June 2022 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Victor, Thank you for leaving a 5 star google. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Emmeline · 17 June 2022 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Emmeline, Thank you for your 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleQuick and Easy Service also a good variety
D · 17 June 2022 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleAbdul was helpful on the phone, hopefully they can help me find a great next flatPositiveProfessionalism
Laurence · 17 June 2022 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Laurence. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Kind regards Asma Chughtai Customer Relations Team
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