Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleIt’s such a right decision to let my property though this agent, especially with the help from Nicole and Mark. They are professional and responsible, managed to find me the right tenants in time. Highly recommend!
Lin · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Lin, Thank you for your kind comments regarding the Emily team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAdeel was fantastic - he took the time to listen to what I was looking for and was very happy to support my search for a property. He gave a great tour and extremely professional!
Hammad · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Hammad, Thank you for your kind comments regarding Adeel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI don't know why we didn't go to Frank Harris earlier, because they have been nothing but absolutely outstanding.
A little background, we've had come across very terrible timing in selling our property, first brexit, then ESW then covid. Throughout we've been to various agents in the area, and there were a few agents that were great too but unfortunately the sell fell through due to numerous reasons. Towards April-May 2022 we were then signed on with Frank Harris. Given it's history, time on the market, it's not the easiest property to sell.
They not only got us the offer, but Richard and Joel have both been so incredibly helpful, done beyond what their role should have to make sure the process went as smoothly and quickly as possible. We all know the process isn't always easiest or most straightforward, but they went above and beyond to make this happen for us, and we can't be more thankful and would definitely recommend them.
Gigi · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Gigi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMy recent experience of selling a property through this office has been extremely positive. Joel and Marta were both exceptionally diligent and supportive through a process presenting considerable challenges, which they handled with great finesse and thoughtfulness. The outcome was that the property sold for exactly what Joel proposed in our first meeting.
Philip · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Philip, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI would, with no doubt, recommend frank harris and especially Nicole P who works there. She has helped us through every stage as first time renters, and really eased the process. From the first phone call to the last, Nicole considered us and kept us fully informed and up to date. It really is a privilege to have this service from a lettings agent in London. I would 100% recommend Nicole P for anyone.
Joseph · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Joseph, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI just made an initial enquiry about a listing, and had the great fortune to be connected with Richard Williams. I mentioned at the outset that I was not ready to proceed and simply had a few questions. He was very open to a conversation, even knowing that I would not likely buy anything. He was not only helpful and knowledgeable, but friendly and personable as well. I am looking forward to working with Richard when I am in the position to buy a property, and I cannot recommend him highly enough.
Barbara · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Barbara, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFinding a flat in London as a foreign student is certainly not easy, but Nick helped make it as painless as possible. He and the Frank Harris team have been very helpful, attentive, and kind along the way and I really have appreciated their support.
Sophia · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Sophia, Thank you for taking the time to leave a wonderful 5 star Google review. Nick will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleToday I was shown a property by Adeel who was extremely professional, polite and knowledgable. He made the process very stress free and was able to answer all of my questions and it was all done very efficiently and promptly. His colleague Alfie was also there and to help with viewing the property and he too was very profesional and knowledgable. Thank you very much to you both!
Sophia · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Sophia Wang, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNick from Frank Harris let me know about a flat coming available and was very quick to let us see the place. Once we put an offer down, all the admin around offer acceptance, tenancy agreements etc. was very smooth. Would highly recommend using Frank Harris and Nick for a rental flat search in the SE1 and surrounding areas.
Krishna · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Krishna, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Souhtbank & Waterloo office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI have now been dealing with the Waterloo branch of Frank Harris for a few years. I have found the service provided by the organisation to be most professional. My dealings have been predominantly with Nick. His involvement has been invaluable and amenable. The whole team including Bobby and Nicole are very easy to get along with and a pleasure to deal with. I would not hesitate to recommend them.
Bhooshan · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Bhooshan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThe letting process in the summer months leading into September are often the worse ones in London but that was no problem at all working with Frank Harris and Bobby and his team! From the viewing to the documentation process to our actual move in, Bobby and his team were only ever one call away - even when I found myself locked out of the flat two weeks later. I really appreciate all the hard work and the superb customer service from them
Blessing · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Blessing, we are delighted you have left a great review for Bobby - makes his hardwork all the more worthwhile! We really appreciate your kind comments. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleProcess was very quick from applying for the property to signing the tenancy agreement - less than a week. Nicole was knowledgable about the property in question, the landlord and what would be best to negotiate with. She was very helpful in filling out the tenancy application. Nick was very quick to respond to emails, and the referencing process was easy.
Only downside was how the holding deposit was taken - card details over the phone. I think some kind of confirmation that it was indeed Frank Harris, like naming the property postcode and your date of birth, would make it easier. And some indication on the website that this is indeed the way they do it, and not a scam.
Emma · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Emma, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAlfie and Adeel lovely guys - showed us a great flat in Westminster. Very helpful. Answered all our questions and made the process very smooth.
Dylan · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Dylan, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRecently sold my flat with Frank Harris who were great from beginning to end. Joel came to value and explain the process, he is extremely friendly and helpful with all ym questions and then once we accepted an offer Marta supported us until exchange.
We had numerous problems with the solicitor, however Marta was on the ball keeping myself and the buyers up to date throughout, she really went above and beyond and it is really appreciated!
Matt · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Matt,Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFound my dream flat with Frank Harris and I'd just like to say special thanks to Marta! She has been so patient and friendly throughout the process and working with her has been an absolute pleasure! Although we have experienced unexpected delays and numerous challenges, she has always been there to communicate, clarify, explain, and has gone out of her way to assist us in our purchase.
Honestly, the deal might not have gone through if it weren't for her hardwork. It's been a pleasure, thanks Marta!
Joyce · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Joyce, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe had a great first time buyer experience with Richard - he was highly professional, friendly and very proactive in driving the process forward particularly towards the end when we had some delays with our solicitor. Communication was great too. Thank you!
Annie · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Annie, It’s great to hear that you have had a brilliant experience with our Southbank office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI would definitely recommend Nicole P from Frank Harris & Co! Being new to London, she has helped me through every stage as a first time renter. The process was quick and easy.
Nicole would always be in contact, updating me and answering any of my queries.
It was a great experience to receive such an amazing service from an agent in London!
Murad · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Thanks so much for the review for Nicole - I know she will be thrilled to read your comments! I trust you are settling in and enjoying living in London with all it has to offer. Kind regards Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had a couple of viewings scheduled when an unexpected work commitment came up. Alfie and Nicole were very helpful in rescheduling and everything was really smooth and on time. Also the property Nicole suggested was even better then the one I initially inquired about! Thank you
Silviu · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Thank you for taking the time to leave a wonderful 5 star Google review. Nicole will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHad two separate viewings one with Adeel and one with Denny.
Found both to be really helpful and knowledgeable about the properties that they were showing. I also really appreciated that whilst keen to show the best side of the place and find the right place, they didn't press or make me feel uncomfortable which is often the case with london estate agents.
Would definitely take a place from either of them.
Thomas · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Thomas, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Adeel and Denny, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI personally never liked searching for lettings online and prefer to meet someone in person. Nick met us on our first visit to this Frank Harris branch and exceeded our expectations in truly wanting to understand what we were looking for and only proposing suitable options that really interested us and aligned with everything we had discussed.
Nick takes the time to communicate effectively and effectively with you - he was always on time for the viewings scheduled (which is rare with estate agents from what I have experienced previously) and was very understanding and respectful of our long list of requirements. (Other estate agents in the past have told us “you’re too picky”)
Joshua · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Joshua, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Nick, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNicole was helpful to me way beyond the call of duty in my recent transfer from a flat that was being put up for sale to a new secure tenancy.
She was assiduous in arranging viewings and moving to completion as quickly as possible and active in finding me a successful alternative when our original deal fell through. I was grateful for her engaged and professional approach in helping me resolve a very difficult accommodation problem.
Alan · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Alan, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Nicole will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFive stars and thumbs up to Frank Harris & Co. Southbank & Waterloo team.
Special thanks to Nicole who did her best in helping me to rent my next flat.
Many thanks to Mark who helped me with some documental problems.
Well, done guys! Thank you
Ivo · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Ivo, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleA great experience renting with Nick who has been straightforward, thorough and helpful throughout the process. Almost immediate replies whenever we had questions and a breath of fresh air in comparison to other letting agents. It has been a pleasure being guided through the process with seemingly honest and open communication. He has gone out of his way to ensure we have a hassle free move in and is a credit for the letting agent and the landlords he represents. He has softened my view on unscrupulous letting agents and I will recommend him to others! Credit should also go out to other team members including Bobbie and Nicole who also helped us when needed.
Heather · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Heather, Thank you for taking the time to write such a wonderful 5 star review. We are happy to hear that you have had a positive experience at our Southbank & Waterloo office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
GoogleI had a very disappointing experience with this real estate agency. After one good viewing, where they seemed friendly and helpful, I ended up writing a positive review based on my initial impressions. However, after that, the agent completely ghosted me. Despite multiple emails, I never heard back from him and was left completely in the dark. This lack of communication was extremely unprofessional and left me feeling frustrated and disrespected. I cannot recommend this agency to anyone looking for reliable and responsive service.
Charlotte · 14 June 2023 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Charlotte, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team
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