Trusted Agent profile
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDenny was professional and helpful. Would recommend.
Dear Yusa, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDenny was an absolute delight to deal with. He was very helpful and provided some useful tips at a time when we were very stressed with looking for a rental property. Would definitely recommend!
Dear Em Chai, Thank you for your kind comments regarding the Tower Bridge team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery helpful quick and efficient.
Dear Anna, Thank you for taking the time to rate your service with our Tower Bridge office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRonni, Freddie and Ryan have been very helpful during our search for a flat to rent and promptly responded to our questions.
Dear Yanish, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally nice service, especially from Ronni! The viewing and all communication with him afterwards was super quick and straightforward.
Dear Anna, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDenny was great!
Dear Eloisa, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally smooth moving experience ! Special thanks to Ronnie for being so extremely helpful throughout this journey!!
Dear Berin, Thank you for leaving a Google review for our Tower Bridge& Bermondsey office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFreddie is the best! Love that guy.
Dear Abby, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBig shoutout to Denny and Freddie for all of their help. THANK YOU!
Dear Elizabeth, Thank you for taking the time to leave a lovely review regarding our Tower Bridge team. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleSTUDENTS DO NOT RENT HERE!!! It has been nearly a month now since I have moved out a property I was renting with 2 other students while studying at a uni in London and the deposit handling by this company has been out right detestable. The reason I say is this is due to their lack of customer service, their blatant lack of communication, and what feels like majority of the time a great disregard for myself. This is all started after a letting agent at the company performed a personal evaluation of the property before our official checkout was scheduled and personally quoted us what seemed to be a heavily inflated price for cleaning of the property as it was cleaned to a so called ‘domestic’ standard and not that of a ‘professional’ standard, which me and the other tenants would come to find out that said statement was false when later reading our checkout report, which we received 2 days later then we should of have, and yet still a clean was carried out at the property under instruction of this lettings company even after the checkout stated how it was in fact professionally cleaned like it was at check in. I mentioned how I feel disregard, this is due to numerous times emails have not been responded to and resulted in me personally having to chase both letting and property management agents of this company by calling their offices directly to get updates on my deposit situation and majority of the time struggling to converse with the staff dealing with my situation, and as I write this review I am still waiting for replies to some emails and my situation is still to be resolved. I would again like to reiterate to not just students but any potential customers to avoid this lettings company with more than just a 10ft pole if you have the chance.
Dear Harry, Thank you for your review although I am disappointed to hear your experience with our Tower Bridge office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@dexters.co.uk and we will get in touch with you directly. Kind regards, Asma Chughtai, Customer Relations
5/5
GoogleRating only, no written review.
Dear Stephanie, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Gloria, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleRonni was excellent.
Dear Ivan, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFriendly and very responsive!
Dear Phillipp, Thank you for taking the time to rate your service with our Tower Bridge and Bermondsey office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent service, understanding and great communication Ronni and Freddie were available throughout and really friendly Thanks a lot guys
Dear Ali, It’s great to hear that you have had a brilliant experience with our Tower Bridge office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat communication, staff are very helpful and friendly. Tenancy was managed with no issues by Ryan Morgan
Dear Bernadette, Thank you for your great 5 star review, and mentioning your experience with Ryan in our Tower Bridge & Bermondsey office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDenny was a really helpful agent showing us a wonderful property! Offered us advice on local eateries and grocery shopping and overall very friendly. Thanks!!
Dear Manasi, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent service, especially from Freddie and Denny who took us through each step and secured us our dream place to rent! Thank you
Dear Connie, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleRyan Morgan at Frank Harris has always been fantastic! Always so professional and knowledgeable! Great dealing with this agency!
Dear Seema, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranteri, Customer Relations Team
5/5
GoogleWe had a great experience with Frank and Harris! Ryan was lovely and extremely helpful with everything. We would 100% recommend.
Dear Valeria, Thank you for taking the time to leave a lovely 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThank you! Ronni's an amazing agent! Great communication and transparency, which isn't common to find, particularly now with the current market from renter's perspective.
Dear Kieran, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBoth Denny and Ronni were superb in helping find us find a property, great communication and customer service. Got us exactly what we wanted.
Dear Frank, Thank you for your great 5 star review, and mentioning your experience with Denny and Ronni in our Tower Bridge & Bermondsey office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDenny has been extremely helpful throughout our house hunting journey. Thank you for going the extra mile with being responsive and informative.
Dear El's, Thank you for taking the time to leave a wonderful 5 star Google review. Denny will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWorked with Freddie- he’s been great to work with and has been super helpful throughout the process. Moving into our new property has been super seamless
Dear Sreya, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (205 Tooley Street) has the most, with 825 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 795.
The four Frank Harris and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.
