Trusted Agent profile
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJasmine, Holly and Chris have been amazing and we finally have a flat that we love! Huge thank you to the Frank Harris team ☺️
Dear Annalisa, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
5/5
GoogleHad a viewing with Jasmine. Could not sing her praises enough! Jasmine was really thorough with the viewing, happy to answer any questions and was very knowledgable. Did not feel rushed at all, Hasmine had a great, friendly attitude which put me at ease. Highly recommended.
Dear Leah , Thank you for taking the time to leave a lovely review regarding Jasmine. Kind regards, Sarah
1/5
GoogleDon't get fooled by the 5 star reviews - if you notice they are all around the availability of agents before the start of the tenancy, which is kindness justified by the deal they need to close. Frank Harris as a property manager has been a nightmare: 1) when we moved in the sink was broken and the heating system was extremely faulty - after multiple emails and calls they sent plumbers who would promise to come and then not come with no notifications, leaving to us the burden of calling them and chasing them. They eventually suggested a new boiler be installed and after weeks of chasing Frank Harris we managed to get approval from landlord (I had to physically go to the agency and take a day off to pressure them to get an answer from the landlord because this was February and we were without heating). The boiler took weeks to arrive, and the final result was almost 3 months without heating - no refunds, no apologies. Plumbers did bring radiators but only after weeks of us asking. 2) other issues in the house would always take over a month to be fixed, we had floodings in the kitchen, issues with doors and other things, that we would promptly notify via email. The pattern was: no reply for 2/3 days, we would call and they would say we will get back to you and never would, and they would make sure that a new person would reply for any new issue so we didn't have a person we could always contact. They try to avoid email auditing by starting new threads and calling you so you as tenant have no proof of their wrong doing. 3) even if we had no break clause and a surrender would come at cost (by contract), we wanted to move out for the very poor handling of these issues, and we were informed that, if we would provide new tenants that would pay more, we could avoid these fees. They put a lot of requirements on the new tenants (minimu salary, guarantor only in the UK, passport checks to be done only in person) to essentially deter us from finding new tenants so they could charge us the fees, but we eventually found a good profile. They purposely avoided taking the holding week deposit (which is standard practice that they did for us the moment we accepted) and delayed the background process - the new tenants of course backed down because the rent market in London is insane and they had no guarantee, and Frank Harris gave us the blame for it and subsequently started themselves looking for new tenants and finally approved an offer 1 month after we intended to leave - since we already had found a house we had to pay 2 rents for that month. This was accompanied by 'out of the contract' requests (like that we had to leave 3 days prior the end date to accomodate their check out report and other works) that they would force on us by threatening to cancel everything with the new tenants so that we would be obliged to pay the rent for the remainder of the contract. This is just the tip of the iceberg, just stay away from this agency. Will we get our money and time back? No. Will the copy-paste message that some customer service rep would put under this review change anything? No. But at least we can help new potential tenants to make the mistake of signing any contract with this organisation.
1/5
TrustpilotDon't get fooled by the 5 star reviews, and stay away from Frank Harris
Don't get fooled by the 5 star reviews - if you notice they are all around the availability of agents before the start of the tenancy, which is kindness justified by the deal they need to close. Frank Harris as a property manager has been a nightmare:1) when we moved in the sink was broken and the heating system was extremely faulty - after multiple emails and calls they sent plumbers who would promise to come and then not come with no notifications, leaving to us the burden of calling them and chasing them. They eventually suggested a new boiler be installed and after weeks of chasing Frank Harris we managed to get approval from landlord (I had to physically go to the agency and take a day off to pressure them to get an answer from the landlord because this was February and we were without heating). The boiler took weeks to arrive, and the final result was almost 3 months without heating - no refunds, no apologies. Plumbers did bring radiators but only after weeks of us asking.2) other issues in the house would always take over a month to be fixed, we had floodings in the kitchen, issues with doors and other things, that we would promptly notify via email. The pattern was: no reply for 2/3 days, we would call and they would say we will get back to you and never would, and they would make sure that a new person would reply for any new issue so we didn't have a person we could always contact. They try to avoid email auditing by starting new threads and calling you so you as tenant have no proof of their wrong doing.3) even if we had no break clause and a surrender would come at cost (by contract), we wanted to move out for the very poor handling of these issues, and we were informed that, if we would provide new tenants that would pay more, we could avoid these fees. They put a lot of requirements on the new tenants (minimu salary, guarantor only in the UK, passport checks to be done only in person) to essentially deter us from finding new tenants so they could charge us the fees, but we eventually found a good profile. They purposely avoided taking the holding week deposit (which is standard practice that they did for us the moment we accepted) and delayed the background process - the new tenants of course backed down because the rent market in London is insane and they had no guarantee, and Frank Harris gave us the blame for it and subsequently started themselves looking for new tenants and finally approved an offer 1 month after we intended to leave - since we already had found a house we had to pay 2 rents for that month. This was accompanied by 'out of the contract' requests (like that we had to leave 3 days prior the end date to accomodate their check out report and other works) that they would force on us by threatening to cancel everything with the new tenants so that we would be obliged to pay the rent for the remainder of the contract.This is just the tip of the iceberg, just stay away from this agency. Will we get our money and time back? No. Will the copy-paste message that some customer service rep will put under this review change anything? No. But at least we can help new potential tenants to avoid to make the mistake of signing any contract with this organisation.
Dear Francesco, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
5/5
GoogleExcellent service with Holly - she is effective and attractive (I hope that is not inappropriate of me). If you are looking to let in Bloomsbury call up and ask for Holly Darby
Dear Aaron, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleViewing with Zak he was extremely professional and very informative
Dear Victor, Thank you for taking the time to leave a wonderful 5 star Google review. Kind regards, Sarah
5/5
GoogleZak Purssod is a very professional agent and I enjoyed viewing properties with him. Not only is he professional but is also enthusiastic, maintaining a positive attitude and always ensuring comfort with clients.
Dear Jasmina, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah
5/5
GoogleEllie helped us purchased this one bed flat and we are very pleased with their service. I recommend them whole heartedly.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had the pleasure to deal with Francesca, who’s super helpful and knowledgable. She answered all my questions and had a great ‘I can do attitude’.I highly recommend Frank Harris Bloomsbury.
Dear Maria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleRating only, no written review.
Dear Hande, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleRating only, no written review.
Dear Jonathan, Thank you for leaving a 5 star Google review. Kind regards, Sarah
5/5
GoogleRating only, no written review.
Dear Cristina, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah
5/5
GoogleThe Frank Harris team is very helpful and professional :) I would recommend them!
Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
GoogleFrank Harris team are very friendly and helped me with directions highly recommend.
Dear Marie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleI had a lovely viewing of 3 apartments in the Barbican area with Jasmine and she provided me with plenty of additional information about what to expect with the bidding process, the payments and even council taxes; highly recommend!
Dear Theodosios, Thank you for taking the time to leave a wonderful 5 star Google review. Kind regards, Asma
5/5
GoogleI am writing on behalf of my friend - I attended a viewing with my friend. Jasmine was very welcoming and knowledgeable about the area and property we were viewing. I could not be happier with the service and definitely recommend
Dear George, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah
1/5
GoogleI recently moved into a flat managed by Frank Harris, and my experience with the Barbican branch has been extremely disappointing. They treated me and the other tenant poorly, as if we had no rights, knowing they held power because we were seeking to terminate the contract. They consistently sent us threatening emails, pressuring us to comply with their unreasonable demands or else they won't proceed with terminating the agreement. Even though we found a replacement tenant, it took them three weeks to complete the referencing process, during which time the new tenants decided to withdraw their application due to the delay. They did this on purpose to force us to pay for their 'looking for new tenants'. To make matters worse, they forced us to pay rent for three days while a contractor was carrying out work inside the flat. Despite informing them that I have asthma and cannot tolerate the paint smell, they still insisted I vacate the flat and continue paying rent during that period. This experience has been beyond frustrating, and I would caution anyone considering using this agency.
Dear Omar, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Sarah
5/5
GoogleJasmine Forster was really helpful and professional. She walked me through the entire offer process and showed me 3 viewings after I requested for one. I would highly recommend her!
5/5
GoogleJasmine is a wonderful real estate agent. I’m very happy with the communication, information she provided, punctuality. Even though we didn’t end up applying for the apartment that we saw, I recommend Jasmine and the Frank Harris agency.
Dear Nikita, We really appreciate you taking the time to leave such lovely comments about Jasmine. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah
1/5
TrustpilotA Terrible Experience!
I recently moved into a flat managed by Frank Harris, and my experience with the Barbican branch, has been extremely disappointing. They treated me and the other tenant poorly, as if we had no rights, knowing they held power because we were seeking to terminate the contract. They consistently sent us threatening emails, pressuring us to comply with their unreasonable demands or else they won't proceed with terminating the agreement.Even though we found a replacement tenant, it took them three weeks to complete the referencing process, during which time the new tenants decided to withdraw their application due to the delay. They did this on purpose to force us to pay for their 'looking for new tenants'. To make matters worse, they forced us to pay rent for three days while a contractor was carrying out work inside the flat. Despite informing them that I have asthma and cannot tolerate paint smell, they still insisted I vacate the flat and continue paying rent during that period.This experience has been beyond frustrating, and I would caution anyone considering using this agency.
Dear Omar I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Sarah, Customer Relations
5/5
GoogleGeorge was really helpful and made the process simple.
Dear Flair, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah
5/5
GoogleJamie was great help in my property search and very knowledgeable !!
Dear Nijaani, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah
5/5
GoogleEllie helped us purchased this one bed flat and we are very pleased with their service. I recommend them whole heartedly.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent service from Jamie! Would highly recommend for any property search
Dear Katie, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 794.
The four Frank Harris and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.
