Trusted Agent profile
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleReagan Walters was very helpful throughout the process of finding a property. He is kind and professional. I highly recommend Reagan to anyone looking for excellent service in the property market.
Dear Grace, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleGreat experience with Adeel - kept me informed every step of the process and was professional & friendly throughout.
Dear Jason, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah
5/5
GoogleHad a great and smooth experience with Adeel, which left me with a very positive feeling about Frank Harris & Co. Would highly recommend this branch to anyone seeking a property in these areas.
Dear Henry, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
1/5
TrustpilotHopeless Support for LANDLORDS
It’s perhaps typical of all estate agents and no wonder they get a bad name for themselves but this firms rental department are particularly inept. My beautiful apartment was returned to me by my tenants at the end of September 24 in a substantially damaged state as a result of their family of indoor cats. Mistake number 1 was me accepting a tenant with cats. Mistake 2 was to assume that the extensive damage to silk curtains and carpets would be covered by the tenant agreeing to deductions from their security deposit. Mistake 3 was to assume that the agent would help resolve the matter.
1/5
TrustpilotHopeless Support for LANDLORDS
It’s perhaps typical of all estate agents and no wonder they get a bad name for themselves but this firms rental department are particularly inept. My beautiful apartment was returned to me by my tenants at the end of September 24 in a substantially damaged state as a result of their family of indoor cats. Mistake number 1 was me accepting a tenant with cats. Mistake 2 was to assume that the extensive damage to silk curtains and carpets would be covered by the tenant agreeing to deductions from their security deposit. Mistake 3 was to assume that the agent would help resolve the matter. My tenants after initially accepting the costs, they have stopped communicating and left me with having to pay over £20k in reinstatement costs having waited for 6 weeks. I sincerely hope that I will be able to amend this review and settle the matter with my old tenants but as regards Frank Harris, I can’t recommend the rental team
Dear Nick, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Sarah, Customer Relations
5/5
GoogleGeorge was great at helping me explore options and consider properties remotely from the US. We ultimately went in a different direction due to work-related needs, but he was very helpful, knowledgeable, and responsive - especially considering the time difference between the US and UK. Thanks.
Dear Jamal, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
GoogleReagan was very helpful throughout, he was professional and responsive both when arranging viewings and later on in the process.
5/5
GoogleI want to thank Libert and Mitchell for going above and beyond in helping me find and secure the perfect home. Everyone in the office is so helpful and responsive, and I cannot recommend them enough.
Dear Joanne, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleLovely service that Libert and Jasmine provided! They were extremely patient with me throughout the entire process, especially since I kept changing my mind and going back and forth about this specific property. Their support really made me feel confident in myself, and I truly appreciate their understanding. I will definitely be coming back to them to check out a second property! Thank you, both!
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah
1/5
GoogleVery poor landlord service. When letting the flat, the director was pushing us to accept low quality tenants. He called every day, used judgemental language and said we can’t choose who we let the flat to. Very stressful experience. We pay a full management fee. When the tenants moved in, they didn’t transfer the electricity bills until we called and explicitly asked them. We’ve been asking Frank Harris team to send us a summary of tenants issues with the flat for 6 months and they have never sent it. They then charged us extra money in one of the monthly statements, without giving any prior notice or explaining the reason. They then quoted us £500 to do some plastering that took us 30 minutes to do ourselves and carried a cost of £15 for all materials. Needless to say they charge extra arrangement fees and VAT on top of the £500 quoted. We started with a dedicated operations manager when we signed the contract. He quit shortly thereafter and since then it’s been a whole team managing our account with no one bearing accountability. We have 12 months to go but I wish we had less.
5/5
GoogleI had a great flat viewing with Zak and Yoan. Thank you both for all the details shared and for your kindness, much appreciated!
Dear Pauline, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleI’m very pleased with the service provided, especially by Adeel. Despite being abroad, he went above and beyond to assist me with everything I needed. His professionalism and dedication made the entire process seamless. Truly outstanding support!
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleI was very pleased with the service. Especially from one of the members. Libert was very friendly and helpful
Dear Rrez, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleAn overall good experience with this branch especially with the caller Libert. I know I can waffle on for a while, yet he was very attentive, whilst being clear and concise in helping me with my property search!
Dear Sachin, Thank you for taking the time to leave a wonderful 5 star Google review. Libert will be thrilled to read your kind comments. Kind regards, Sarah
5/5
GoogleMark Hillary was instrumental in getting the transaction over the line. His relationship with his vendor kept a nervy party on board and allowed the buyer to exchange and complete despite a few hiccups along the way. Thank you.
Dear James Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleI had such a positive experience! Libert honestly made finding a property to rent so easy and smooth with no stress and addressed every query I had with no hesitation! 10/10 experience!
Dear Flaka, Thank you for your kind comments regarding Libert and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah
5/5
GoogleI had an exceptional experience working with Libert on my property search! They went above and beyond to understand exactly what I was looking for and provided invaluable support throughout the process. Libert’s deep knowledge of the market, quick responses, and personalized approach made finding the right property smooth and stress-free. Highly recommend to anyone looking for a reliable, knowledgeable, and dedicated professional!
Dear Altin, Thank you for your kind comments regarding Libert and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah
5/5
GoogleI had a fantastic experience with Libert & Jasmine from Frank Harris when looking for a property in the City - they provided so much guidance and were very thorough when providing information about the flats and the surrounding area! I really recommend anyone looking for a flat in the City to use this agency! Thank you both
Dear Lauren, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
1/5
GoogleRating only, no written review.
Dear Arvid, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Sarah, Customer Relations
5/5
GoogleVery good experience, especially George, helped me to communicate with the landlord during the rental process, very efficient, please choose them!
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleIt was great working with Frank Harris, and Jamie in particular, in our search for a flat in Bloomsbury. Many thanks!
Dear Vicky, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
5/5
GoogleFantastic letting agents, they were all very helpful, jasmine in particular made the whole process easy for us, would definitely recommend
Dear Connor, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleAbsolutely brilliant. Great experience over 5 years as renters with Frank Harris. No issues whatsoever. So much so, now going back to them in order to rent another property. Whole team fab but Ian is particularly fantastic. Can’t recommend highly enough.
Dear Patrick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleMy first experience renting with my husband (then boyfriend) was with Frank Harris way back in 2017- smooth journey from beginning to end. They’re now helping us to move back to our beloved Barbican (with toddler in tow), and it’s been as smooth as the first time. Ian is fab and has been so helpful and prompt in his correspondence. Within about a day of him contacting us telling us about an available flat- we’d viewed it and offered on it! Thanks guys!
Dear Jenny, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 794.
The four Frank Harris and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.
