4/5
TrustpilotReview
Cindy was very helpful for the length of our tenancy
Agent replied · 13 June 2024
Hi Tom, Thanks for this review! We're pleased to hear that Cindy was helpful throughout your time reneting with us. Thanks, Folio Marketing Team.
Trusted Agent profile
Folio estate agents in London
★★★★★
1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
Business-wide
Our offices
Folio's two offices, most reviewed first. Each has its own page.
Latest reviews from every Folio office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotGreat move in experience
I recently moved into a flat in London with Folio and I must say my experience has been exceptional from the start. My flat was clean and furnished beautifully when I moved in. There was an issue with my hot water and heating not working along with some minor repairs that had to be done. I contacted my property manager Sharon and she was able to get it sorted out for me in a timely manner. She is one of the most positive, personable and caring person I have met. She followed up with me regularly and gave me updates on my situation as well as getting the repairmen out to my flat asap. Massive thank you to Sharon and Nathan for making my move a very pleasant experience. I could not be happier with my new flat.
Agent replied · 13 June 2024
Good Morning, We're really pleased to read this review first thing on a Thursday morning! Thanks for writing it and we will inform both Sharon and Nathan! Have a great day, Folio Marketing Team.
1/5
TrustpilotI feel like most of their reviews are…
Unprofessional
Agent replied · 13 June 2024
Hi Ruk, We'd appreciate it if you could elaborate a little on this review as your explanation feels a little unwarranted. Please email us marketing@foliolondon.co.uk, Thanks, Folio Marketing.
5/5
TrustpilotIt was a long way through our moving…
It was a long way through our moving process and references done by goodlord which made it look very complicated but in the end the Agent Albert Kohut find a way with his manager in order to finalise our moving process in a shorter period of time as discussed prior.Even if I was annoyed by their partner Goodlord,The agent Albert Kohut was very helpful in our moving process and I believe he played his part in full.Thanks
Agent replied · 13 June 2024
Hi Ramez, Many thanks for the kind review. We're pleased to hear that Folio were able to help you during your time of need. We apologise for your difficulties with Goodlord. Thanks, Folio Marketing Team.
5/5
TrustpilotExcellent experience with Albert
Excellent experience with Albert - fast, to the point and a great sense of humour. 11/10
Agent replied · 13 June 2024
Hi Igor, Really great to hear that your experience dealing with Albert was so positive. Have a nice day. Thanks for the review! Folio Marketing Team.
5/5
TrustpilotGreat service! Very satisfied!!!!
I really want to Thank the Appliances Trader white goods contractor team and my housing officer Cindy Anderson for Great and quick service!!!! Im really greatfull for fixing oven and changing hob plate for brand new I'm very satisfied!!! Thank you very much!!!Katarzyna
Agent replied · 13 June 2024
Hi Katazyna, Thanks for writing us this review and sharing your experience. Thanks, Folio Marketing Team.
5/5
TrustpilotThanks to Folio and Regan
Thanks to Folio and Regan - I am now settling into my new place. I needed somewhere to live urgently that accepted my pet dog. They kindly brought the checkin date earlier and worked hard to have everything ready. Thanks a million.
Agent replied · 13 June 2024
Hi Nadia, Pleased to hear that you are satisfied. Many thanks for the review! Folio Marketing Team.
5/5
TrustpilotExcellent service
During all the flat-hunting process Regan was very responsive to our questions and quick to communicate with us. He even helped us correct errors in our offer even after having submitted it, so I'd say he went the extra mile to help us out.Regan was also timely putting us in contact with the relevant people to get started with our tenancy, making the process quite smooth. Overall a great experience!
Agent replied · 13 June 2024
Hi Jose, Many thanks for the review. We're glad that you enjoy renting with us and that Regan has made the process as smooth as possible. Have a great day, Folio Marketing Team.
5/5
TrustpilotThe quickest and trustful service ever
The quickest and trustful service ever, amazing people to deal with. Very happy to be in a good hands.
Agent replied · 13 June 2024
Hi Justyna, We're very pleased to hear! Thanks for the review, Folio Marketing Team.
5/5
TrustpilotRegan - super helpful throughout the whole process
I've been with Folio London since early 2017 and was looking for an upgrade from studio to 1-bed flat within the same postcode. Regan picked up my case with friendly and passionate service, helped me get a very nice flat within 2 weeks and been superb throughout the whole process. Received prompt daily updates and constant support from him, everything went smoothly. Can't thank you more Regan.
Agent replied · 13 June 2024
Hi Rocky, We're glad to hear that you've enjoyed over 3 years with Folio and that Regan was super helpful :) Have a nice day, Folio Marketing Team.
1/5
TrustpilotAVOID ESTATE AGENTS FOLIO DEAD!
Was living in peto apartment the shittest ESTATE agents ever! Poor communication dont answer the phone dont respond to emails all of them a bunch of nob heads please avoid they do not give your deposit back hope they go out of bussiness!
Agent replied · 13 June 2024
Hello, We're sorry to hear that you're not satisfied with the service you've received with us. Please be mindful of the language that you use on these platforms though! Folio Marketing Team.
1/5
TrustpilotPoor communication
Poor communication, I moved out of a folio property in Royal Albert Wharf, due to my circumstances had changed with work with COVID-19, I repeatedly sent email to my property manager to let her know my situation, not a dam was given, only until I handed my keys back into concierge and wrote another email, I had been sent a rent arrears email? Although I’m not living at the flat, ive asked on numerous occasions by email if she had arranged check out, my emails are just being ignored! Now I’m still fighting for deposit and for checkout to be arranged? Before I get a solicitor to deal with legal action, never dealt with such unprofessional letting agent, no communication seem to be the easiest way to fob you off.
Agent replied · 13 June 2024
Hi Adele, We're sorry to hear that you've had problems contacting your Property Manager. You will have been sent a rent arrears email if you are behind on rent payments. If you email us your address to marketing@foliolondon.co.uk, we can chase the checkout and deposit for you! Thanks, Folio Marketing Team.
5/5
TrustpilotFolio Regan & Vikki great experience
Folio gave me a great experience which I rarely find thoughout home-finding and renting.Starting by Regan who was very friendly to me & my family when we first arrived to view Folio's apartment after a series of bad experience with previous agents.The renting also went very smooth thanks to Regan and the well-organized process of Folio & Goodlord.Finally I would like to thank Vikki who make it happen to move-in smoothly in the critical era of Covid pandemic + my wife being due for baby delivery around move-in time.As a great experience to share, I have already recommended Folio to a friend who is moving to London soon.
Agent replied · 13 June 2024
Hello Karim, Thanks for taking time out to write this kind review! We're pleased to hear that moving was a smooth process for you and your family! Take care, Folio Marketing Team.
5/5
TrustpilotRegan was very helpful and reassuring…
Regan was very helpful and reassuring through what seemed to be a long and stressful journey. He’s very professional, friendly and supportive. Couldn’t recommend folio more!
Agent replied · 13 June 2024
Hello Sara, Thanks for writing this review! We appreciate you sharing your kind words online. We've also shown this review to Regan :) Folio Marketing Team.
5/5
TrustpilotRegan is very good and professional at…
Regan is very good and professional at his job. He is very supportive and he as a very a great customer service skills. Thanks so much for your help ReganCheers
Agent replied · 13 June 2024
Hi Bukky, Thanks for the 5 star review! We agree, Regan is very customer-centric and a great Negotiator to deal with :) Folio Marketing Team.
5/5
TrustpilotOutstanding experience!
Outstanding is the closet description I can think of when describing the level of customer service received from our super property manager Lerayne Nisbette. Always attentive, always understanding, always ensured a seamless process with maintenance issues and any other issues. Really cannot thank you enough Lerayne, you made the stay there such a pleasure with providing reassurance that any such arising issues would be resolved and they were. I wish there was the option to select more than 5* as Lerayne really deserves it! Thank you so much!
Agent replied · 13 June 2024
Hi Tan, Many thanks for this review! We really appreciate it and will ensure that Lerayne sees this! Have a nice day, Folio Marketing Team.
1/5
FacebookIgnore calls and emails to get reference so big problem.
Agent replied · 22 November 2025
Hi, our referencing is done through a third party company. Therefore, please can you email details to marketing@foliolondon.co.uk so we can help you resolve/chase this? Thank you.
5/5
TrustpilotWe stayed in folio apartments for short…
We stayed in folio apartments for short period of time but it was amazing experience. The quality of home folio provides is very good.. Houses are very good with latest appliances. Our property manager is Cindy was very good and so helpful. Highly recommended. Its worth it. Thanks Folio for making our stay in London so nice and comfortable.
Agent replied · 13 June 2024
Hi Aditi, Thanks for sharing your experience in this kind review! We hope plenty of people see it :) Have a nice day, Folio Marketing Team.
5/5
TrustpilotGina Christie is an example of high…
Gina Christie is an example of high work ethic, dedication and genuine care. Since taking over as building manger she has vastly changed the tone and environment between the agency and tenants. Gina goes above and beyond in all things, and her efforts are greatly appreciated.
Agent replied · 13 June 2024
Hi Dejon, Thanks for leaving this kind review for everyone to see! Have a nice day, Folio Marketing Team.
5/5
TrustpilotExcellent service
I highly recommended Folio London as our landlord. All issues and concerns has been dealt with and sorted quickly. Excellent communication and we tenants are well informed. Massive THANK YOU to our property manager Aimee Wales who is very efficient and very helpful. Also we appreciated how Aimee calling every tenant how we doing during this pandemic time. Sadly we have to leave Folio as we need bigger property. Overall very good experience!!!
Agent replied · 13 June 2024
Hello! Thanks for taking time to write this review. We're pleased to hear that you have enjoyed your time renting with us and we will make sure Aimee sees this. Good luck with the future! Folio Marketing Team.
2/5
TrustpilotConstantly poor communication
Constantly poor communication with tenants. Never replying to messages left. Never doing what they said they would do. Often sending payment demands with no reference as to what it is for. Repeatedly chasing for monies no longer due. I suspect very poor record keeping which is a real concern.
Agent replied · 13 June 2024
Hi Simon, We're sorry to hear this. We'd like you to elaborate on these issues that you have experienced with us. Please email your address along with your issues to marketing@foliolondon.co.uk so we can take a look at this as a matter of urgency. Thanks, Folio Marketing Team.
5/5
TrustpilotMatt gave me the best service ever
Matt gave me the best service ever. Ensured I was updated constantly
Agent replied · 13 June 2024
We're pleased to hear this Naomi! We've shown Matt your kind review. Take care, Folio Marketing Team.
5/5
TrustpilotGreat experience with Regan
I recently moved with my wife to an apartment managed by Folio. During the renting and moving process, Regan Compton was remarkably helpful in responding quickly to all points and resolving in the best way everything that I pointed out.He is very friendly and professional, and I definitely can recommend him :)
Agent replied · 13 June 2024
Hi Leandro, Thanks for the review and sharing your kind words on Regan online :) Have a nice day, Folio Marketing Team.
5/5
TrustpilotMatthew Seberry helped us finding a new…
Matthew Seberry helped us finding a new home in one of Folio’s development. He was able to show us all the apartments we requested and was very honest and transparent about the property as well as procedures (we had a bad experience with an agency before that). He even pointed out details such as construction sites (that were not visible from the flat but may have an impact on the balcony’s view). We can really recommend him.
Agent replied · 13 June 2024
Good Afternoon, We're pleased to hear that the Lettings process was easy and satisfactory! Thanks for leaving us this review, Folio Marketing Team.
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Questions about Folio
Which Folio office has the most reviews?
London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
Where are the Folio offices?
The two Folio offices, by town:
- London (2): 2, Killick Street, London, N1 9FL
- London (Dawes Street): Dawes Street, London, SE17 2GR
