Folio reviews in London

★★★★★ 1/5

Trustpilot

Avoid: Extremely Unprofessional

Extremely unprofessional and, in my experience, dishonest letting agency. Folio retained my holding deposit despite me being transparent about my employment contract before referencing and offering a UK guarantor, whose details they even requested. It felt as though they were looking for any excuse to retain my money rather than resolve the situation fairly. Their professionalism was equally disappointing. I cancelled work to attend a viewing they had arranged, only for them to cancel just 10 minutes beforehand. Despite repeated attempts to resolve matters amicably, Folio refused to reconsider its decision or refund my deposit. Extremely disappointing experience. I would strongly advise prospective tenants to be cautious before handing over any money to Folio.

Misbah · 10 October 2026 · Folio London (2)

★★★★★ 5/5

Trustpilot

Folio London - Rumon

We had a great experience working with Rumon throughout the process of renting our new property. From the very beginning, he was really helpful, professional, and responsive, keeping us informed and supported every step of the way. He went above and beyond to make sure everything was handled as quickly and smoothly as possible. Moving can be a stressful process, but having someone helpful and attentive made a huge difference and helped make our move feel much easier. We would highly recommend Rumon to anyone looking to rent a property and would definitely be happy to work with him again in the future. Thank you for all your help in making our move such a smooth and positive experience!

Rahima · 8 October 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Review

Antonia was very helpful and precise with all the required information. She made sure every important point was clearly communicated, and I’m very happy with the service I received.

Mubarak · 7 October 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Google

I recently moved back to the UK and reached out to my previous landlord agency, Folio London, as I had been a long time tenant. I was immediately referred to Wendy N’Gussen who very kindly and patiently listened to my multiple queries and concerns as I was planning an international move and looking for a new home on London. Wendy did not only straight away offer me a selection of stunning flats (within my budget and criteria) but also answered my many questions all throughout the process, assisted with arranging for my friend to visit the flat on my behalf and sent me multiple information packets, photos and videos. Wendy also ensured I was settled in and happy with my new home. Wendy is not only highly efficient and professional but also absolutely lovely. Thank you Wendy 🙏

Megan · 7 October 2026 · Folio London (2)

★★★★★ 5/5

Trustpilot

Highly recommend Wendy at Folio London

I recently moved back to the UK and reached out to my previous landlord agency, Folio London, as I had been a long time tenant. I was immediately referred to Wendy N’Gussen who very kindly and patiently listened to my multiple queries and concerns as I was planning an international move and looking for a new home on London. Wendy did not only straight away offer me a selection of stunning flats (within my budget and criteria) but also answered my many questions all throughout the process, assisted with arranging for my friend to visit the flat on my behalf and sent me multiple information packets, photos and videos. Wendy also ensured I was settled in and happy with my new home. Wendy is not only highly efficient and professional but also absolutely lovely. Thank you Wendy 🙏

Morgane · 7 October 2026 · Folio London (Dawes Street)

★★★★★ 1/5

Trustpilot

Awful awful experience

Awful awful experience - they aren’t helpful at all and steal your money

Zarah · 4 October 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Rumon Miah- made the process so easy…

Rumon Miah- made the process so easy and stress free , absolutely incredible speed to responses . From viewing to confirming the place it took us less then 24hr. Remon worked overtime and kept me updated throughout the whole process, really appreciate his support especially that we had a very short window and needed to find a place urgently. Great service, fantastic team . Thank you

Denis · 2 October 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Google

Incredible service from both Francis and Antonia, made the whole moving process so smooth and easy. They were so helpful with all our questions and were incredibly responsive; in comparison to all the other agencies we spoke to who were an absolute nightmare to track down and communicate with, I cannot find a single fault with Folio. Huge thank you to you both for helping us find the perfect home for us!

Nadia · 27 September 2026 · Folio London (2)

★★★★★ 1/5

Trustpilot

Unprofessional staff with unsatisfying service

The Folio online system is great. Unfortunately we found it very insecure and stressful to work with Folio based on our experience, no matter how good the platform is. The lady, Antonia Shurety, who did our service was highly unprofessional. Antonia made mistakes several times when communicating the previous tenant's move-out date, pushing us to move in one week earlier after we already agreed on move-in date&signed the contract. This cost us additional £500+ due to overlapping contracts. Then today, she falsely told us the previous tenant is still in while in fact they already moved out. We would appreciate it if the staff can pay more attention to important details and be more responsive not only when they make a mistake.

Claudia · 24 September 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Highly Recommend!

Incredible service from both Francis and Antonia, made the whole moving process so smooth and easy. They were so helpful with all our questions and were incredibly responsive; in comparison to all the other agencies we spoke to who were an absolute nightmare to track down and communicate with, I cannot find a single fault with Folio. Huge thank you to you both for helping us find the perfect home for us!

Nadia · 24 September 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Francis was amazing

Francis was amazing. He answered all my questions and was patient. Would 100% recommend his company and service !!

Tireni · 23 September 2026 · Folio London (Dawes Street)

★★★★★ 1/5

Google

Once you move in. The property manger is never reply the email, phone and message. Even there is a lot of bugs inside the property that affect your normal life in the property. We are filing the complaint to the council recently. If you still have choice, DO NOT rent the property under this company management

Tsz · 20 September 2026 · Folio London (2)

★★★★★ 5/5

Google

Wendy is super helpful throughout the process! Appreciate that a lot!

Marco · 11 September 2026 · Folio London (2)

★★★★★ 5/5

Google

Charlotte was so helpful, I really appreciated her!

Xinyu · 11 September 2026 · Folio London (2)

★★★★★ 5/5

Google

Charlotte was really helpful and efficient on property viewing arrangements and follow up processing arrangements :)

Bernice · 11 September 2026 · Folio London (2)

★★★★★ 5/5

Google

Wendy was absolutely incredible in helping me finalise on my apartment. She was so informative quick to respond and assist. I felt very supported and confident every step of the process. 11/10 would recommend Wendy at Folio London!

Chanel · 11 September 2026 · Folio London (2)

★★★★★ 5/5

Google

Charlotte was really helpful, transparent and straightforward. She helped me get a property much nicer I was expecting and was super efficient with the whole process. 11/10

Mr · 11 September 2026 · Folio London (2)

★★★★★ 5/5

Google

We got Charlotte as agent and she is really friendly and helpful with all the questions we have and really quick responses as well. It has been a really pleasant experience and we were so lucky to have her

Chris · 11 September 2026 · Folio London (2)

★★★★★ 5/5

Google

Charlotte was wonderful and very professional

Asiboje · 11 September 2026 · Folio London (2)

★★★★★ 1/5

Google

Property Manager ghosted me often. Agent lied about neighborhood and flat condition.

Piotr · 11 September 2026 · Folio London (2)

★★★★★ 5/5

Google

Great help by Wendy throughout the viewing and helping us secure our next home!

Chris · 11 September 2026 · Folio London (2)

★★★★★ 5/5

Google

Really excited to move into our new flat. Charlotte did a great job showing us around the beautiful flat, amenities and local area. Thank you, Charlotte!

George · 11 September 2026 · Folio London (2)

★★★★★ 5/5

Google

Property management was a top and very helpful. Special thanks to Agata Sungaila, she did very great throughout our tenancy.

Alisher · 11 September 2026 · Folio London (2)

★★★★★ 5/5

Google

Aimee and Charlotte were extremely helpful with our move in. The apartment was delivered in a very good condition, all recommendations were taken into consideration!

George · 11 September 2026 · Folio London (2)