Folio reviews in London

★★★★★ 5/5

Google

I had an excellent experience with Folio London throughout my tenancy. From the beginning to the end, the team was professional, responsive, and always willing to help whenever I had any questions or needed assistance. The entire process was handled efficiently, making my experience smooth and stress-free. I would especially like to thank Agata Sungaila, the Property Manager, for her outstanding support and professionalism. Agata was always approachable, courteous, and prompt in responding to any queries. Her dedication, attention to detail, and commitment to providing excellent customer service truly made a positive difference. Thank you to the entire Folio London team for your excellent service. I would happily recommend Folio London to anyone looking for a professional and reliable property management company.

RAJESH · 11 August 2026 · Folio London (2)

★★★★★ 5/5

Google

I had an excellent experience working with Francis throughout my referencing and tenancy process. He was professional, responsive, and incredibly patient, especially when there were delays outside of anyone’s control. He kept me updated every step of the way, explained exactly what was needed, and worked hard to help move everything forward. Moving can be a stressful experience, but Francis made the process much smoother with his clear communication and genuine willingness to help. I’m very grateful for all of his support and would highly recommend him to anyone looking for a reliable and dedicated letting agent. Thank you again, Francis!

Taibah · 11 August 2026 · Folio London (2)

★★★★★ 5/5

Google

Francis was super helpful and provided resources and advice to help moving in.

Roseanna · 11 August 2026 · Folio London (2)

★★★★★ 5/5

Google

I had an excellent experience with Folio London, and I can’t recommend Francis highly enough. From the very beginning, he was understanding, supportive, and proactive throughout the entire process of helping me find my new home. Francis went above and beyond by providing valuable insight not only into the property itself but also into settling into a new neighborhood. He offered helpful advice on utilities, internet providers, security, and other practical aspects of moving, which made the whole experience much less stressful. His professionalism, responsiveness, and genuine willingness to help made a real difference. I’m incredibly pleased with the level of support and service I received throughout my interaction with Folio London. Thank you, Francis, for making what could have been a daunting process such a positive and seamless experience!

Celeste · 11 August 2026 · Folio London (2)

★★★★★ 5/5

Google

I recently moved into a property through Folio . From the early stages and viewings to signing the contact Nabil has been extremely helpful and professional.He listened to the type of property I was looking for and my property requirements. As someone who gets overwhelmed very quickly when moving I had a lot of questions ,all my questions and concerns were answered so I felt assured and at ease when it came to signing my contact . Referencing also was done very quick and despite me making a error in some of my application Nabil was very patient, understanding and polite and rectified this error with me to get back on track. The properties I was looking at with Folio were also a reasonable price compared to some other ones on the market around the area which was exorbitant.

Marta · 11 August 2026 · Folio London (2)

★★★★★ 1/5

Google

The property itself when you're inside is great but the handling of ongoing health and safety issues has been extremely disappointing. The communal bin area has been left to accumulate so much rubbish that it has become unusable. To make matters worse, residents continue to dump large items in the communal hallway, creating an obstruction and a clear health and safety hazard. There are also rats in the bin room and around the property, which only highlights the seriousness of the situation. What has been most frustrating is the lack of urgency from Folio London. I reported these concerns to the property manager, Ashraf, who advised that he would raise a ticket for the bins to be cleared and send an email to residents. It took him 1 week to send a single email to all residents. That has been the only action taken while the conditions have continued to deteriorate. We should expect communal areas to be maintained to a safe and hygienic standard. Health and safety concerns such as overflowing waste, vermin, and blocked communal hallways should be treated as a priority, not something that lingers for weeks without meaningful action. I hope Folio London improves its response times and takes greater responsibility for maintaining communal areas before someone is injured or the situation deteriorates further.

Cherise · 11 August 2026 · Folio London (2)

★★★★★ 5/5

Google

Charlotte has been most helpful with our tenancy process. Very friendly with good clean professional energy. Many thanks!

Jasper · 11 August 2026 · Folio London (2)

★★★★★ 5/5

Google

Wendy was very helpful from A-Z, i’m so appreciative and happy with the place I got!! Thank you !

Lilian · 11 August 2026 · Folio London (2)

★★★★★ 5/5

Google

I had a great experience working with Wendy to secure my rental flat. She was incredibly helpful throughout the entire process, which was well-structured and smooth from start to finish. Wendy was always professional, responded quickly to any questions I had, and kept me informed every step of the way. Thanks to her support, I was able to secure a lovely flat, and I’m very happy with the outcome.

Joy · 11 August 2026 · Folio London (2)

★★★★★ 1/5

Google

DO NOT MOVE INTO A PROPERTY OWNED/MANAGED BY Folio. We lived in the Thurlow Street building and frankly it is not safe, they refuse to have any sort of security guard or concierge despite packages being stolen constantly, nuisance people in the building, items from MOP left in the entrance - all whilst each apartment is £2000+ PCM. Any issues with the building go completely unaddressed and unresolved. Building wide issues with £200+ PCM water bills, lifts breaking down, fire alarms sounding at all hours and are all left for residents to try and resolve. Mark Hanley specifically is absolutely useless, he is unhelpful and dismissive. To top the whole thing off, when you move out they will stick an abundance of unsubstantiated charges on you, claiming damages and trying to withhold your deposit. They are an immoral company

Lucy · 11 August 2026 · Folio London (2)

★★★★★ 5/5

Google

Wendy was a great help fast and reliable.

Kevyn · 11 August 2026 · Folio London (2)

★★★★★ 5/5

Trustpilot

Wendy was a great help fast and…

Wendy was a great help fast and reliable.

Kevyn · 7 August 2026 · Folio London (2)

★★★★★ 5/5

Trustpilot

We are moving from one Folio property…

We are moving from one Folio property to another and the new place was really not cleaned well at all which would be a bad moving experience, but Wendy, our agent from Folio really stepped up for us while the property manager was away. She messaged and organized a cleaning company to come on the same day. Amazing job and way to go the extra mile

Martin · 7 August 2026 · Folio London (2)

★★★★★ 5/5

Trustpilot

Wendy was more than helpful

Wendy was more than helpful. I am very glad with the outcome and working with her was a breeze. Thank you again!

Lilian · 4 August 2026 · Folio London (2)

★★★★★ 5/5

Trustpilot

Charlie has been extremely helpful

Charlie has been extremely helpful. He made a normally stressful process extremely simple and relaxing.

Ethan · 3 August 2026 · Folio London (2)

★★★★★ 5/5

Trustpilot

Folio made it very easy

Folio made it very easy. Everything was done online, with the assist of their agents which in our case was Charlie. He was very helpful through all the process. I am looking forward to my new tenancy.

Lucas · 13 July 2026 · Folio London (2)

★★★★★ 5/5

Google

I had the pleasure of staying with Folio Properties and their outstanding Property Manager, Agata Sungaila, and I cannot recommend them highly enough. From the very beginning of the onboarding process to the final offboarding, the entire experience was seamless, professional, and genuinely enjoyable. Agata was an absolute responsive, detail-oriented, and truly dedicated to making everything run smoothly. She maintained the highest level of professionalism throughout my entire tenure, always available to address questions or concerns promptly and with a positive attitude. Her expertise and care made what could have been a stressful process feel effortless. The property itself was fantastic, an amazing place to stay with a beautiful city park view that I looked forward to every single day. The location, layout, and overall quality exceeded my expectations and made my stay truly memorable. If you're looking for a reliable property management company and an exceptional property manager, look no further than Folio Properties and Agata Sungaila. They set the gold standard for tenant experience. I would happily rent with them again and recommend them to anyone without hesitation! Thank you, Agata and the entire Folio Properties team! 🙏

Ranganath · 11 July 2026 · Folio London (2)

★★★★★ 3/5

Google

I genuinely expected to leave a much more positive review. My experience with Folio London started extremely well. During the viewing, application, and pre-tenancy stages, communication was prompt, professional, and reassuring. Questions were answered quickly, requests were accommodated, and the overall experience gave me confidence that I was dealing with an organisation that genuinely valued its tenants. Unfortunately, that impression began to fade once the tenancy agreement was signed and the initial deposit had been paid. The contrast in communication before and after commitment was difficult to ignore. Responses that had previously arrived within hours suddenly required repeated follow-ups. Emails often went unanswered, WhatsApp messages were left without acknowledgement for extended periods, and important updates were rarely provided proactively. Instead, obtaining information frequently became the tenant's responsibility. What makes this particularly disappointing is that the high standard of service clearly exists within the organisation. The responsiveness demonstrated during the application process showed exactly what Folio London is capable of delivering. This is why the subsequent lack of communication felt so noticeable. Moving home is already one of the more stressful life events people go through. At that stage, clear and consistent communication is not a luxury; it is a basic expectation. While occasional delays are understandable, a recurring pattern of inconsistent responsiveness creates unnecessary uncertainty and frustration. I had initially intended to leave a 5-star review based on my first interactions with Folio London. However, customer service should not change depending on whether a prospective tenant is still deciding to rent or has already committed. The experience after signing should reflect the same standards demonstrated before signing. For that reason, while there were positive aspects to my experience, I cannot honestly justify a higher rating. With more consistent communication and better tenant engagement after move-in, this could easily have been a much stronger review.

Faranak · 11 July 2026 · Folio London (2)

★★★★★ 5/5

Google

Looking for a place to rent for me and my wife. Francis was extremely responsive and helpful. He answered all my questions with full details. Sent across videos of multiple places. When viewing in person he knew everything I asked about the property and more. It made a real difference to making an offer over other agents, so I would fully recommend his services!

Faraaz · 11 July 2026 · Folio London (2)

★★★★★ 5/5

Google

Had an amazing experience with Folio. Francis gave us constant communication, any questions at any time of the day they were answered. Truly couldn’t have asked for anyone better, made it so easy and a stress free process.

Kennedy · 11 July 2026 · Folio London (2)

★★★★★ 5/5

Google

I have recently moved out from a property managed by Folio after living there for 5 years. Very good and efficient property management by Agata. She has been excellent. She’s always helpful and quick to respond.

Nadine · 11 July 2026 · Folio London (2)

★★★★★ 4/5

Google

Was shown around by Charlotte who was lovely Followed their Reply below - Still not gotten back to me!!! Very poor communication, no one will get back to me and they keep advertising on Rightmove but no one replies to emails or phone calls Tried for 2 weeks now and no one replies. Stop advertising on Rightmove if your not getting back to people.

Nick · 11 July 2026 · Folio London (2)

★★★★★ 4/5

Google

Francis is a great agent. Easy to talk to.

Dave · 11 July 2026 · Folio London (2)

★★★★★ 1/5

Trustpilot

Extremely poor responsiveness

Extremely poor responsiveness and handling of tenancy change I am extremely disappointed with this folio’s lack of communication during a tenancy change. I’ve been trying to update the tenancy for a new flatmate and arrange July rent, but there has been zero meaningful response. Timeline highlights: June 8: End of Tenancy notice communicated from now ex-flatmate. June 10: Provided new flatmate details for referencing and July readiness, plus proof of June rent payment. June 16 & 22: Follow-ups sent due to the urgent need for referencing and payments to be sorted by July. June 23: Finally informed that the Tenancy Change Team would start referencing and get things moving. June 27: No communication or progress updates since then, despite the clear urgency and another follow-up email. What went wrong: Prolonged silence after essential information was provided. No proactive updates or timelines, leaving us in limbo up til now in July which is when the tenancy should start. The lack of responsiveness created unnecessary stress and uncertainty for all parties involved. I should not be expected to pay the full rent by myself if the reference checks are not completed in a timely manner for my new flatmate to move-in on time. We had provided sufficient references, information and time but the process has not been initiated or communicated effectively. What I expect and need: Prompt acknowledgment of all submitted information and a clear plan of action. Most importantly, Immediate initiation of referencing for the new tenancy, with concrete timelines. Timely updates and progression toward a revised tenancy agreement, especially with July now starting. Regular, proactive communication to avoid similar situations in the future. Overall, the repeated delays and absence of communication are unacceptable. If you value prompt, transparent communication and reliable handling of tenancy changes, consider seeking an agency that demonstrates accountability and responsiveness. Still waiting for someone to get back to me despite the various calls unanswered, voice messages left and numerous emails. Edit 06/07 Thank you for your response, but it does not reflect what actually happened. I sent multiple follow-up emails on 16, 22 and 27 June because I had received no meaningful updates but rather complete silence. At no point did anyone contact me to advise that any information was missing or that further action was required from me. In fact, during a phone call, your property manager acknowledged that there had been an internal system issue affecting the process. Once the matter was eventually progressed, I was not asked to provide any additional information, which suggests the delay was not caused by me failing to submit the required documents. My review was about the lack of communication, the repeated delays, and the stress caused by having to chase updates while facing uncertainty over the tenancy change and July rent. I appreciate that the tenancy has now been updated - albeit with a significant rent increase despite all the issues - but I believe it's important that reviews accurately reflect customers' experiences so that future improvements can be made. Owning mistakes is a strength.

Eden · 1 July 2026 · Folio London (2)