Trusted Agent profile
★★★★★
1,486 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,486 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
963
Reviews on Trustpilot
Business-wide
Folio's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotQuickest and Smoothest Move of my Life
Our lettings negotiator Wendy was amazing, all our queries were dealt with quickly and we felt supported throughout, it felt like she was on our side and wanted us to get the property set up almost as much as we did.
Thanks for sharing the positive feedback Paul!
5/5
TrustpilotSuper Responsive
Wendy was super responsive and made the process a breeze. We went from visit to lease signed in less than 3 days.
We are glad to hear it was a breeze! Thanks for the positive feedback 😊
5/5
TrustpilotWonderful staff and service
Charlie was very helpful and promptly replied to all my questions and made the process super smooth and fast!
Thanks Eman! Appreciate the review 😊
5/5
TrustpilotExemplary Agent
Charlie is a really accommodating agent who goes the extra mile to make sure that I am able to move into the apartment within 3 days. He ensures that the entire process is seamless and efficient, which makes it a really positive experience for me. Thank you Charlie once again!
Thank you for the positive feedback, we are happy to hear it 😊
5/5
TrustpilotGreat support from Catherine
I’ve had a consistently great experience with Catherine as my property manager. Most recently, she arranged for the mould in my flat to be dealt with quickly and efficiently, and also sorted out a broken basin tap that needed replacing. Everything was handled without any issues or delays, which made the whole process stress-free.
Thanks Sherif, love to hear the feedback 😊
5/5
TrustpilotExcellent support from Charlie
Charlie has provided excellent support throughout the whole process. He has been polite, professional, and very efficient in answering our questions and keeping us updated. His communication has been clear and helpful, which made everything much easier for us.
Thanks Huiming, we appreciate the positive feedback!
5/5
TrustpilotLived at the folio property for 5+…
Lived at the folio property for 5+ years and had a great experience and time.
Thank you for the positive review 😊
5/5
TrustpilotMy experience with folio has been…
My experience with folio has been amazing. They were always responsive, clear in their communication, and made what can often be a stressful experience feel straightforward and manageable.
Thank you for the positive feedback, we are pleased to hear you had a smooth experience with us!
1/5
GoogleI rather had not so good experience interacting with one of their executives, wherein I was trying to discuss with him about couple of properties that I was interested to rent. Being new to the UK I was still trying to still figure out how things work in terms of renting an apartment, the rules, the fees etc. etc. But the comms. I received wasn't helping me with the answers I was looking for. I happened to ask this guy why there was a difference in a bed property rent and probably it annoyed him off or something, not sure. His response to the email didn't sound too nice and I had no replies post that even after asking if one of those properties at least be viewed in person and if not if a video could be shared in case in person viewing wasn't allowed. I had no response there after.
Hi Poonam! We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We’ve checked our records but haven’t been able to locate any communication under your details. To make sure there’s no misunderstanding and to help resolve this promptly, please get in touch with us at hello@foliolondon.co.uk. We’d be happy to look into this further and clear up any issues with you directly.
5/5
GoogleMy husband and I lived in Chelmsford for 2 years and 4 months, and our flat was managed by Agata from Folio. She was absolutely amazing throughout the entire time. She was always very responsive whenever we needed help, incredibly polite, and very solution-oriented. Even when something was outside of her direct responsibility, she still guided us and helped us find the best way to resolve the situation. We are truly grateful for all her support and would highly recommend her!
Appreciate the positive feedback Erika, thank you for the recommendation, glad we could assist!
5/5
GoogleI would like to thank Folio London and Agata I have been extremely pleased with Folio and from day one, I can say that I have been very impressed with the quality of the real estate that they offer. I would like to thank Folio London, and especially Agata Sungaila for her strong support. When we have troubles, She was always quick to respond and help. We appreciate very much for her win-win solutions, which are good for both of Folio London and tenants like us. Highly recommended!
Thanks for the review Jun! So happy to hear this feedback 😊 …
5/5
TrustpilotAgata is truly wonderful
I've been renting with Folio for 2.5 years now and Agata has been the best property manager ever. She's super prompt, SO kind and thoughtful (even the concierge staff have such good things to say about her), and very on it. Having had some difficult experiences with agencies in the past, I have to say it makes such a difference when you meet someone who is so professional and considerate.
Thanks Simran! We love to hear this feedback 😊
5/5
TrustpilotWe have had a great experience with…
We have had a great experience with folio supported by Agata - when we moved and took up a new tenancy with a different agent we were expecting the same experience unfortunately this was not to be the case . Agata you looked after us well supported our issues timously , much appreciated keep on what you are doing and your clients will be happy thank you
Thank you for the positive feedback Blake 😊
5/5
GoogleOur experience with Folio London was positive from start to finish. We initially missed out on the first property we were interested in, but when a second one became available, we immediately got back in touch. Nabil, who had been our point of contact for the first property, kindly directed us to Francis, who was managing the second one. Francis contacted us almost straight away and arranged a viewing that went smoothly from beginning to end. He answered all our questions, noted our requests, and even took the time to recommend some helpful tips and point us towards a few money-saving offers to make the move easier. After searching for quite some time, making several offers that were rejected or outbid, and viewing a number of properties that were either not as described or simply overpriced, this experience was a real breath of fresh air. The property was exactly as advertised, and during the viewing a refurbishment was already well underway. We also really appreciated that there was strictly no price bidding. Francis also helped guide us through some of the forms and applications and was always available on the phone whenever we needed assistance. Overall, the entire process felt professional, transparent, and genuinely supportive. Our experience was 10 out of 10, and we would highly recommend Folio London to anyone looking for a straightforward and positive renting experience.
Hi Tony! So happy your experience was a 10/10, thanks for the review 😊 …
5/5
TrustpilotI would like to thank Folio London and Agata
I have been extremely pleased with Folio and from day one, I can say that I have been very impressed with the quality of the real estate that they offer.
Thank you for you review Jun! We appreciate the feedback and the recommendation 😊
4/5
TrustpilotRental Experience Done Right - Charlie Morton
I had a good experience working with Charlie Morton while securing my flat. He was helpful the whole way through, took the time to explain everything, and made the process comfortable.
Thank you for sharing your feedback with us 😊
1/5
GoogleFolio doesn't answer emails. It's impossible to get an answer out of them. They can't even tell me the paint they used in my walls.
Hi Luis, thank you for taking the time to share your feedback. We’re very sorry for the delay in getting back to you and for the lack of communication you experienced. We had to request the specific paint information directly from the developer, which unfortunately caused a longer-than-expected wait, and we understand how frustrating that must have been. I believe your property manager has since been in touch with an update. If you’re still having any issues or need further assistance, please reach out to us at foliopropertymanagers@nhg.org.uk and we’ll be happy to help.
5/5
GoogleI would like to thank Agata from Folio London for her outstanding support. She was always polite, approachable, and quick to respond to any concerns. Her professionalism and clear communication made the tenancy process easy and well-organized. It’s reassuring to deal with someone who is efficient and genuinely helpful. Highly recommended!
Thanks so much Akshay 😊 Appreciate the review and reccomendation! …
1/5
GoogleI was staying in this property for more then 3 year and many issues which they took time to fix but unfortunately in Month of December I went away for holidays and when return back was surprised to see that my whole bathroom walls were soaked with water and when contacted the property manager by email and phone call it too then whole month of January and February to revolve the broken pipe line issue as well to paint the wall during this period I had to face lots of challenges and inconvenience but still I went with the flow and as discussed with the property manager I had submitted by email the high amount of bills received by water and electricity department but nothing was done as a tenant I had to pay the high amounts of bills and when contacted the agency they said they cannot do anything . I will never recommend this agency to anyone as they do not care for tenants and they make fall promises .
Hi Jocy, we’re sorry for the leak, this was unfortunately outside of our control. We believe the issue was dealt with promptly, and your property manager has been in touch throughout. Regarding the extra utility costs, please contact your provider so they are aware of the situation. If you need any supporting documentation, your property manager will be happy to assist. If you have any further concerns, please contact foliopropertymanagers@nhg.org.uk.
5/5
GoogleWe had a really positive experience renting through Folio London. The process was straightforward from start to finish, and communication was always clear and timely. Our property manager, Agata, was particularly helpful throughout our tenancy. Any queries we had were handled quickly and professionally, which made things much easier for us. The checkout process was also smooth and fair, and our deposit was returned without any issues. Overall, a very good renting experience and we’d happily recommend Folio London to others.
Thanks Victor! Happy to hear to process has been a positive one, thank you for the review.
5/5
GoogleI've rented with Folio London for almost 5 years and my property manager has been Agata Sungaila. I have been extremely pleased with Folio and from day one, I can say that I have been very impressed with the quality of the real estate that they offer. After renting in many countries around the world, I can objectively say Folio has been nothing short of exceptional. The units are very well maintained in relatively new complexes, and have quality modern amenities and appliances. More importantly Agata has been a very professional property manager, who has made prompt communication and personalized tenant support her emphasis in all of our dealings. A beautiful rental unit with an awful property manager is an absolute nightmare. Agata is the reason why I will always recommend Folio and choose Folio again if their units are an option wherever I may move to in the future.
Thank you for the positive feedback, so happy to hear of your experience 😊 …
5/5
TrustpilotFolio London rental review
I've rented with Folio London for almost 5 years and my property manager has been Agata Sungaila.
Thank you for the glowing review, we are so happy to hear your experience with Agata and the Folio team 😊
5/5
TrustpilotA Breath of Fresh Air in a Competitive Rental Market
Our experience with Folio London was positive from start to finish.
Thank you for the positive feedback, so happy to hear your experience with us was a 10/10!
5/5
TrustpilotBrilliant experience
Brilliant experience in signing my contract, Wendy was brilliant at helping me get everything sorted at each step and keeping in touch. Would definitely recommend!
Thank you for the positive review 😊
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (2) has the most, with 1,430 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 938.
The two Folio offices, by town:
