Folio reviews in London

★★★★★ 5/5

Trustpilot

I stay in residential building which is…

I stay in residential building which is with Folio London. I have a wonderful property manager Sharon Taylor

Nimrata · 6 March 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Great experience with Charlie

Charlie M was incredibly helpful in processing the move to our next home with Folio. Friendly, knowledgable and great communication from start to finish. Thank you Charlie for a seamless and fast process!

India · 3 March 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Really responsive and friendly

Really responsive and friendly. Special thanks to Charlie who made the process of moving into our new home seamless!

Mira · 27 February 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Charlie Morton was super helpful and…

Charlie Morton was super helpful and responsive, made this whole process very smooth and easy for us. Thank you Charlie!

Esosa · 27 February 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Ashraf

Dear Ashraf,

Barbara · 27 February 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

We’ve been with Folio for the past…

We’ve been with Folio for the past three years at Amber Court, and our experience has been excellent from the very beginning. Our initial Estate Agent was incredibly helpful, respectful, and made the whole process smooth and stress-free.

DW · 26 February 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

I’ve been with folio for a year now

I’ve been with folio for a year now. Mark Hanley is the property manager. He is professional and always responds to emails in a timely manner. He is usually available for face to face discussions too! And helpful with any concerns.

Em · 26 February 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Amazing support from Mark Hanley

We’d like to say a big thank you to Mark for his excellent support during our time at Halo Tower. He has always been quick to respond, happy to approve and arrange works, and proactive in liaising with contractors when needed. Mark was also very supportive when we experienced issues such as noisy neighbours. After moving to a two‑bedroom flat in November 2025, he once again dealt with everything efficiently and without issue. Mark is always friendly, approachable, and genuinely cares about the tenants. We’ve had a very positive experience thanks to him.

Darren · 22 February 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Francis thomas was very helpful and…

Francis thomas was very helpful and kind to me

Casey · 18 February 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

I had a very positive experience with…

I had a very positive experience with Agata at Folio London. From start to finish, she was professional, responsive, and extremely helpful.

Akshay · 18 February 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Mark Hanley - exceptional service, exceptional person.

I would like to commend Mark Hanley for his consistently high standard of service as Property Management Executive.

Andrew · 18 February 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Thank you for being an inspiring leader!

I would like to express my appreciation for the ongoing maintenance of Halo Tower, which has significantly enhanced the living conditions of the flats throughout the building. Furthermore, Mark Hanley's responsiveness to residents' concerns has contributed greatly to fostering a sense of community among the residents. Mark's ability to lead and support the team has greatly contributed to residents success, and his clear communication style makes it easy to understand expectations and project goals.

Nigora · 18 February 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Friendly and Responsive

We lived in one of the Chelmsford managed properties for 4.5 years and had absolutely no issues with the management team. They were always friendly and responsive - especially Agata!

Grace · 17 February 2026 · Folio London (Dawes Street)

★★★★★ 1/5

Google

I would like to speak to a head management. We have not been given our deposit back it's now been over two weeks since moving out of our property. Not checkout report and no communication. Our propert manager Nana Kunadu has not responded to us. This is extremely disheartening

Denise · 16 February 2026 · Folio London (2)

★★★★★ 5/5

Google

Agata from folio has been my property manager for almost 5 years now. Over the years, she has proved to be the loveliest property manager I have ever dealt with. She is keen to help where she can and is always willing to go the extra mile to make sure me and my dog are comfortable at the property. She is one of the reasons I have opted to stay that long at one of folio's property. A property manager can definitely make a huge difference, and she has made a difference for us. She is lovely, kind yet professional. Thanks Agata! :)

Deborah · 16 February 2026 · Folio London (2)

★★★★★ 5/5

Google

My experience with Folio London, and with Agata in particular, has been nothing but a pleasure. My residency has been smooth and easy to manage, with any issues handled promptly and efficiently. Agata’s positive attitude, quick response time, and consistently courteous and helpful manner have made the entire process genuinely lovely. As with any building management, occasional issues do arise, but Agata’s professionalism has ensured they were always resolved effortlessly. I would highly recommend Folio London.

Ashleigh · 16 February 2026 · Folio London (2)

★★★★★ 5/5

Google

I felt safe and secure here, nice clean building with very friendly staff. Building manger was great she was quick to reply and happy to help when I had a problem

Ellie · 16 February 2026 · Folio London (2)

★★★★★ 4/5

Trustpilot

Awesome property manager

I really like my apartment and my property manager, Sharon, is quick to solve any problems I may have. She’s attentive and responsive, so helpful.

Chae · 13 February 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

I've lived in halo tower for almost 2…

I've lived in halo tower for almost 2 years and I found renting with Folio easy and pleasant. Mark was able to acomodate any requests (such as new furniture, replacing broken appliances, etc.) quickly and efficiently. Would definitely recommend this company again.

Alexandru · 11 February 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Professional and efficient!

Charlie was helpful from the beginning of my flat hunting journey, from viewing the flat, selecting the right ones, all the way to signing the contract. He was also very accommodating in getting me another viewing with the existing tenants as well as to ensure my requests are met. I appreciate this!

Stephanie · 10 February 2026 · Folio London (Dawes Street)

★★★★★ 4/5

Trustpilot

I lived at Norman Court while Agata…

I lived at Norman Court while Agata Sungaila was the property manager, and she was absolutely amazing to work with. She was very understanding and helpful.

Emmanuella · 5 February 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Agata, an absolute star!

Agata is honestly the best property manager ever! She has been my property manager for 4+ years now and has been incredibly helpful with all the little things around my property and is always willing to help, no matter how small the question is.

Nikka · 5 February 2026 · Folio London (Dawes Street)

★★★★★ 5/5

Google

Lived at my property for over 5+ years with folio. It has been amazing. Catherine my property manager has been nothing short of a blessing as a property manager. During a time when life felt overwhelming, her kindness, patience, and genuine compassion meant more to me than words can fully express. She didn’t just manage a property, she showed humanity, understanding, and care when it was truly needed. Catherine listens. She reassures. She follows through. Every interaction made me feel respected, supported, and never like “just another tenant.” Her communication is thoughtful, her actions are reliable, and her heart is clearly in what she does. In a role where empathy can be rare, Catherine stands out in the most beautiful way. I will always be grateful for the way she handled things with such warmth and dignity and that is something I will never forget. I would highly recommend folio to every family member and if everyone can have a property manager like Catherine, then they’ve won at life!

Ruweyda · 16 January 2026 · Folio London (2)

★★★★★ 1/5

Google

Unfortunately, my experience with this company has been extremely frustrating. For more than six months, I have been chasing them to resolve multiple maintenance issues in the property. I have emailed and called several times and was repeatedly promised that the problems would be fixed, but nothing has been done. The unresolved issues include faulty bathroom plumbing, a malfunctioning oven, a mice infestation, and damaged kitchen cupboards. Despite this, rent payments are still expected without any delay, while basic living issues are ignored. This company shows poor customer service, weak property management, and no urgency when it comes to tenant well-being. I would advise others to be cautious before renting through them.

IULIIA · 16 January 2026 · Folio London (2)