Trusted Agent profile
★★★★★
1,486 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,486 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
963
Reviews on Trustpilot
Business-wide
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Folio's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotHelp me to find out my missing parcel
Today morning, I lost my parcel from the lobby which is weighing 25 kg. I inform at Concerge & the property manager; the team at Concerge especially Mr. Mehmood Haroon & Waqar Qureshi took a lot of effort to help me finding out my parcel by today evening itself.
5/5
TrustpilotI lived in a Folio apartment for…
I lived in a Folio apartment for approximately 2.5 years with my partner. Property manager Agata made our time in the apartment extremely pleasant and was always there for us if we needed anything. She took any concerns or damage reports seriously and worked promptly to resolve our issues. Having a great property manager was one of the contributing reasons as to why we stayed so long (we have only moved on due to purchasing property). Thank you Agata!
5/5
TrustpilotAMAZING!
Charlie made the moving process super smooth! We were very happy with how we were supported and we would highly recommend!
5/5
TrustpilotVery responsive
Charlie is very responsive and helpful ,he helps us a lot and really speeds up the process.Many thanks
5/5
TrustpilotNabil is super
Nabil is super! Helped with the whole process, moving it along quickly and smoothly. Thank you!
1/5
GoogleIf I could rate 0 stars I would. The absolute HORROR stories I have heard about this property management group. How can you not reply to your tenants after they try daily to contact you because there is literal SEWAGE leaking into their flat? A previous tenant still has access to their flat? How many times can you call a number or general service line or email before you actually respond? I beg, I BEG, you investigate Monique and ask what she’s actually doing employed under you because it seems like she needs help. I would literally run for the hills if I saw a property managed by this group. I pray legal action is taken against you.
We appreciate you sharing your experience with us and we’re sorry to hear that it fell short of what you expected. Your feedback is important and helps us see where we need to improve. Feel free to reach out to us directly at hello@foliolondon.co.uk so we can learn more about what happened and work towards a better outcome for you.
5/5
TrustpilotCharlie was super helpful!
Rating only, no written review.
5/5
TrustpilotYou're in good hands with Charlie!
From the outset, working with Charlie has been a pleasure - knowledgeable, friendly, and responsive - and attentive to our needs from the first viewing.
5/5
TrustpilotFantastic Service from Charlotte!
5/5
TrustpilotFour Years with Folio and Still Impressed
I have been renting with Folio for four years now, and my experience has always been excellent. I am currently moving to another flat within the same development.
5/5
TrustpilotNabil is a top man
Nabil is a top man. Made the moving in and renting process as seamless as possible. Happy to help and could tell he cared.
We are so happy to hear your experience and glad Nabil was able to assist you, thanks for the review!
5/5
GoogleI lived in a Folio property (Chelmsford) for nearly two years and had a genuinely great experience. The team was always responsive, and any repairs were handled quickly and professionally. When my washing machine broke, they replaced it within a few days, no fuss, no chasing. Their online portal made everything simple: clear bills, easy payment tracking, and even adding or removing parking was straightforward (with only a short wait each time). A special shout-out to Agata, who was consistently friendly, helpful, and an absolute pleasure to deal with. She really went above and beyond throughout my tenancy. Folio is lucky to have her, give her a raise! 😊 All in all, highly recommended.
Thanks for the positive review Joe! So glad you have had a great experience with us 😊 …
5/5
GoogleHonestly this was a great company to rent from. They were really friendly and helpful, and exceptionally accommodating of our large dog. They really try to embody a sense of community in their properties, and they were clearly good judges of character as all the tenants were lovely as well. Any issues were dealt with promptly. Our Property Manager, Agata Sungaila, was a genuine and lovely person and worked hard to answer our questions and solve our problems. When the tenancy ended there were no nasty surprises and they even waived a few costs. Very happy :)
Thanks for the feedback Jeremy, we are pleased to hear you have had a positive experience with us!
1/5
GoogleResidents of the Bakersfield building are suffering because the elevators keep breaking down, and Folio is doing nothing effective to fix it. They repair it, and just a few hours later it stops working again. Several residents have even been trapped inside the lifts. It’s unacceptable and shows a complete lack of respect and care for mothers, children, elderly people, workers, and those with disabilities living on the 8th floor. We deserve better!
Hi Elaine, We’re very sorry to hear about the repeated issues with the lifts at Bakersfield and completely understand how frustrating and inconvenient this must be for residents. Notting Hill Genesis manage Bakersfield and the lifts, we know they had the lifts replaced a few years ago, which makes this all the more frustrating. NHG are working with the lift contractors to find and resolve the underlying issue, we will keep all Folio residents updated. Folio London Team
1/5
GoogleTô Fólio am writing to formally express my concern and frustration regarding the ongoing issues with the building's elevator, which has been consistently malfunctioning and frequently out of service. This is not a one-time incident, the elevator has broken down repeatedly over the past several months, often remaining out of order for days at a time. This situation is not only extremely inconvenient, but it has also had a serious impact on the health and well-being of residents, especially those with mobility issues, elderly tenants, and individuals with medical conditions who are physically unable to use the stairs. The current condition of the elevator poses a significant risk and violates basic accessibility standards. It is unacceptable that people who rely on the elevator for their daily activities are being forced into physically strenuous and even dangerous situations due to poor maintenance or delayed repairs. We urge building management to treat this issue with the urgency and seriousness it deserves. Immediate and long-term solutions must be put in place to ensure the elevator is reliable, regularly maintained, and quickly repaired whenever necessary. Please provide a response as soon as possible with a clear plan of action.
Hi Marcos, We’re very sorry to hear about your experience and understand how frustrating and inconvenient the ongoing lift issues at Bakersfield have been. Bakersfield is managed by Notting Hill Genesis, who are aware of the repeated faults and are working with their contractors to identify and resolve the cause. We know how disruptive this continues to be for residents and will share updates from NHG as soon as we receive them. Folio London Team
5/5
GoogleWe lived in on of the properties at Chelmsford. From onboarding to vacating everything was such a smooth process. The entire team has been so approachable and efficient. The property and the amenities were top notch. A special mention to our property manager Agata Sungaila, she was very attentive and very approachable. She was very quick at problem solving and always got the best outcome to any problem. Thank you for a wonderful experience.
Thank you for sharing your experience, we are so happy you had a positive experience with us!
1/5
GoogleAgain Dear Nana [Building Manager / Property Management Team], I am writing once again to report that both elevators in the building are not working. This situation is becoming extremely difficult for me, as I am unable to use the stairs due to my medical condition. Living on the top floor, I am deeply concerned about my safety, especially in the event of an emergency. I sincerely hope that the necessary repairs can be carried out as soon as possible to prevent any serious consequences. Please treat this matter as urgent. I would appreciate an update on when the elevators will be functioning again. Thank you for your attention and understanding. Edmilson filho
Hi Eddy, We’re sorry to hear about the difficulties you’ve experienced with the lift at Bakersfield. We understand how frustrating and inconvenient these ongoing issues have been. The building is managed by Notting Hill Genesis, who are aware of the repeated faults and are continuing to work with their contractors to identify and resolve the cause. We appreciate how disruptive this has been for residents and will share any updates from NHG as soon as they’re available. Folio London Team
2/5
GoogleFolio changed since 6 years I'm renting. The service in our estate has seen much better. 3 property manager in the past 4 years. We have 3 recycling bins only for nearly 200 flats, collected twice a week. Public lights are missing too. Overall a company that once upon a time used to be social. EDIT - October 2025 Living under Folio London’s management has been a constant source of frustration. The way they run the estate feels careless and unresponsive. Basic issues like repairs, maintenance, and communication are either ignored or dragged out for months. Tenants are rarely updated, and when we do get a reply it’s often vague or dismissive. It feels like Folio prioritises collecting rent and charges rather than looking after the residents or the estate itself. Things that should be simple, like ensuring safety, resolving service charge disputes, or maintaining communal areas, turn into endless back-and-forth with no real solution. If you want a landlord who genuinely cares about residents and the community, Folio London is sadly not it. If you ask why I stay in the poorly maintained flat, location is convenient ONLY.
Hi there, We’re sorry to read your comments and understand your frustration. Please do get in touch with our team at hello@foliolondon.co.uk with your full name and property address so we can review this properly and provide a resolution. The Folio London Team
1/5
GoogleEdit: They are super unresponsive, they have been holding part of my security deposit for 7 months and Ben Coates has deliberately been slow in replying and ignoring my emails. I have been renting from Folio for almost three years now and haven't had any problems so far. Gine Christie (the RW Property Manager) is very responsive when I have issues with my property and often resolves them quickly. She also made the check-in and check-out processes smooth when I changed flats earlier this year. If you want a good experience while renting your flat, check Folio's RW properties.
Hi Ivan, I hope you are well. Thanks ever so much for this kind review on Google. Thanks for recommending our services and for commending Gina Christie on her professionalism. Thanks, Folio Marketing Team.
2/5
TrustpilotOver the past five years.. so not a emotional review
Over the past five years, I have been a tenant of one of this company’s properties and am astounded by the high ratings they have on Trustpilot. It is possible that my experience was influenced by residing in a less affluent area, where I felt a lack of concern from the property management.
5/5
TrustpilotGreat communication with helpful Agent
Rating only, no written review.
5/5
GoogleRating only, no written review.
5/5
TrustpilotHighly recommended service
Francis Hargreaves,
5/5
TrustpilotWendy N'Guessan at Folio is the best!
Wendy N'Guessan at Folio has been an absolute anchor through a very tricky accommodation search. From start to finish her communication was excellent, always helpful and reassuring, especially as I was new to the renting process. She clearly loves her job and it shows in the way she goes above and beyond. I’m so grateful for her support and hope others get to experience her outstanding service too.
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London (2) has the most, with 1,430 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 938.
The two Folio offices, by town:
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