Trusted Agent profile
★★★★★
1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
Business-wide
Folio's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery good experience
Very good experience! Kept updated throughout the process by Wesley who has been extremely helpful and quick to answer any queries - always at the end of the phone when needed! Could not fault the process.
Hi Will, Thanks for the review. We're pleased to hear that the service you received was satisfactory and the process was smooth. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotSecuring a flat in Lockdown
Dealt with Wes the letting negotiator at the City Park West development.He was really helpful, attentive and quick in his responses to my e-mails / whats apps.Wes helped reassure me of my concerns and did a great job in handling the whole process of securing a flat for me and my girlfriend. He also answered all the questions to best prepare me for life in City West Park.100% Would recommend Folio to a friend due to the efficiency of helping me get a flat sorted in such a short period of time.
Hello Bradley, Many thanks for the kind review and we're pleased to hear that you and your partner have settled into life at City Park West. We will share your review with the Team. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotA very positive experience!
The process was made so easy to follow! This is my first time renting a property so there were many things I didn't know and Regan Compton had made it so much easier through the process for me. And I was really impressed on how quick he responded to my emails and addressed all my question! From the referencing process to the key handover, everything went on smoothly. Definitely a very positive experience with Folio :)
Hello! Many thanks for this review on Trustpilot. We're pleased to hear the process was easy for you and that you're satisfied. We hope you enjoy your time renting with us! Thanks, Folio Marketing Team.
5/5
TrustpilotProfessional company and super fast application process
The whole process with Folio has been great and I can highly recommend renting through them. I was given three online viewings on the same day by their agent Regan. He was honest, super friendly and manage to organise my renting situation and approve my application within one day (!).I was really impressed by their response time and how quickly they could process my application and accommodate my move-in date. On my move-in date, everything was ready and well organised. Since moving in I have been provided with a house manager who has been really helpful and easy to contact. Ultimately, the whole process with Folio has been really professional and I highly recommended this company. I am really pleased with my flat.
Hi! Many thanks for this very kind 5 star review. We will definitely share this with the team! Have a lovely day! Thanks, Folio Marketing Team.
5/5
TrustpilotThanks Matt
Having been a Folio tenant now for three years, we recently moved flats within the same development and Matt was a great help in (a finding a new flat to meet our needs and (b helping us secure it as seamlessly as possible, being very responsive to messages and helping with any requests. Thanks Matt!
Hi Will, We're really pleased to hear that the lettings process was smooth and easy for you. We hope you enjoy your time renting with us. Thanks, Folio Marketing Team.
5/5
TrustpilotMatt (matthew) is a great agent as he…
Matt (matthew) is a great agent as he managed to offer me the best flat with all the requirements I asked for.
Hi Jessie, Thanks for the kind 5 star review :) Have a great day, Folio Marketing Team.
5/5
TrustpilotImpressive
Regan Compton from Folio London was very helpful. Being a new resident to UK, I was completely naive to all the house renting thing. He made the process looked much easier and went out of his way to make sure that i understood each and everything before i rent the property. I'm so grateful that i met someone like him.
Hi Subhan, Thanks for your kind review. We hope your time in the UK is great and you enjoy renting with us! Thanks, Folio Marketing Team.
5/5
TrustpilotNew Tenancy - Positive starts
Me and my partner moved in to a Folio apartment at the Royal Albert Wharf development in November and had a really positive experience throughout. The flat is lovely and Matt who showed us around was very helpful and patient taking the time to show us 4 different properties on the day we viewed. Although the process to submit information was slightly slower due to the pandemic, the use of the Goodlord referencing and registration system was easy to use and automated efficiently. No problems with the flat so no need to really ask anything from the property management team just yet!Hoping things continue as positively!
Hello Alfie, Thanks for the 5-star review, we really appreciate it. Thanks for sharing your positive experience with Folio online and we hope many people read this! Have a great day, Folio Marketing Team.
5/5
FacebookMe and my partner moved in to a Folio apartment at the Royal Albert Wharf development in November and had a really positive experience throughout. The flat is lovely and Matt who showed us around was very helpful and patient taking the time to show us 4 different properties on the day we viewed. Although the process to submit information was slightly slower due to the pandemic, the use of the Goodlord referencing and registration system was easy to use and automated efficiently. No problems with the flat so no need to really ask anything from the property management team just yet! Hoping things continue as positively!
Hi Alfie, This is a lovely review and thanks so much for taking time to write it. We hope you enjoy your time renting with us! Have a nice day, Folio Marketing Team.
3/5
TrustpilotGood experience overall
I lived in Halo for 5 years, overall, it was a good experience. The view from the building is amazing. I do believe that the management of the building could improve a bit with more control on who is entering and leaving the building but overall I had a nice memories there
Hi Ahmed, Thank you for this honest feedback! We're pleased to hear you enjoyed renting at Stratford Halo. Folio Marketing Team.
5/5
TrustpilotEverything was perfect
Everything was perfect. The easy process for the referencing, the emails that i could find answers to my questions on the beginning or due the tenancy. The flat that i rented was awesome. 10/10 i would recommend to rent from Folio :).
Hi Chris, Thanks so much for taking time to write this review for everyone to see! Have a great day, Folio Marketing Team.
5/5
TrustpilotFolio London has been especially…Covid-supportive!
Folio London has been especially helpful during lockdown. I was contacted and had a video chat just to check everything was okay with me, which was greatly appreciated as I live alone. Also, my property manager, Lerayne Nisbett, has always been really on the ball. She's always helpful and courteous and whenever I've had any problems, she's got things moving the same day I contacted her and checks to ee they've been resolved. It's the best landlord experience I've had.
Hi John, We love reading reviews like this! Thanks so much for taking time to write it :) Have a great day, Folio Marketing Team.
1/5
TrustpilotImpossible to get through to anyone on…
Impossible to get through to anyone on the phone or via email, and if you do manage to get through to a property manager (it can take months) it's a coin flip whether they will actually help fix the problem or make it worse. Folio have made 2 administrative mistakes that have cost me financially - I have spent hours trying to get these resolved without luck. The property itself was nice but I wouldn't wish dealing with this nightmare of a company on my worst enemy.
Hi Iain, We're sorry you feel this way. We'd like to help resolve this for you. Please could you email us your address to marketing@foliolondon.co.ukThanks,Folio Marketing Team.
5/5
TrustpilotI am in the process of moving from one…
I am in the process of moving from one Folio London property to another Folio London property. The process thus far has been incredibly easy and straight forward and this is entirely thanks to the professionalism of Regan Compton in the Lettings team. Within a few hours of expressing interest in one of the properties available, Regan had arranged for us to visit that same day. During the tour of the property, Regan was polite, friendly and most importantly to me, a very personable guy who made my partner and I feel at ease immediately. I put an offer in that afternoon which was accepted a couple of hours later. I don't think there could have been a smoother process from start-to-finish. Regan's professionalism and openness to help whenever anything came up during the referencing / etc. was second-to-none. He is a huge asset to Folio London.
Hi Jamie, Many thanks for this great review! We will share this with Regan. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotHousing Manager
I recently spoke to my housing manager Leraye and told her if some repairs, she was straight on the case and the repairs where completed in a very short space of time.
Hello, Thanks for this kind review. We hope you have a lovely Christmas :) Thanks, Folio Marketing Team.
1/5
FacebookThey were very good when they were the landlord but as soon as you leave them they take large amounts from your deposit for the most minor things. And they lie. Be very careful when renting with them. I wouldn't recommend them.
Hi Emily, This is very disappointing to read and we're sorry you feel this way. If you would like us to take a look into this, please email us marketing@foliolondon.co.uk Thanks, Folio Marketing Team.
5/5
TrustpilotReliable, efficient and great communication
We met Matt in October when we were viewing a few properties in City Park West. He was welcoming and friendly, answering all of our questions and went out of his way to help us find the right apartment for us, even staying in touch through WhatsApp up until we were moved in. Thanks Matt :)
Hi Hollie, We're really pleased to hear about your positive experience. We hope you have a great day, Folio Marketing Team.
4/5
TrustpilotSuccess through advertsity
This has been a difficult year all round but even through this, although, on occasion, taking a little longer than desired, all queries dealt with and resolved satisfactorily, thanks to the professional team at Folio.
Hi Ruth, Many thanks for taking time to write this 4 star review. We really appreciate it. Have a nice day, Folio Marketing Team.
5/5
TrustpilotCindy
Cindy - point of contact for Sawbridgeworth court.Living at the property for a year now, any problems or questions we have had Cindy has always been prompt and professional in getting things sorted for us.
Hi Lucy, Many thanks for this review! Have a great day, Folio Marketing Team.
1/5
TrustpilotFreezing to death this winter 🥶
I would just like to share our boiler repair experience to give you a context of the quality of repairs Folio/Notting Hill Genesis offers on private renting at least on my personal experience. Since we moved in this property in New Hendon Village last June 2020, we noticed that our boiler makes some funny noises, noises that are not normal (areoplane) to hear to the point that our neighbour bangs our wall at 11pm. We wanted to solve this problem prior to winter to avoid problems with heating come the cold season. We called engineer a total now of 5 times but they keep on dismissing claims not solving the problem fully not until the 5th one. After a few days of the repair, we now don’t have central heating. At the time of writing, the temperature outside is 4 degrees Celsius. Our site manager (new one) promised us that the repair personnel from Swale Heating would have arrived yesterday but actually did not turn up. Morale of the story: Buy lots of heating garments this winter season for indoors.
Hi Michael, We're really sorry to hear this. We've raised your issues with Property Management who will be contacting you very shortly. Thanks, Folio Marketing Team.
5/5
TrustpilotBest company to rent with!
I have had the best experience moving with Folio and Matthew especially. He was always readily available to answer any questions and put us at ease with the usual stressors of moving. I’ve moved many times within London and this has by far been the smoothest and easier transition to a new property. Thank you for everything!
Hi Aiesha, Thanks so much for writing this review! We're pleased to hear we made the moving process nice and easy for you! Thanks, Folio Marketing Team.
5/5
TrustpilotIt’s hard to rent a flat in London
It’s hard to rent a flat in London - even with a flexible budget and even more flexibility around location, there’s an estate agent looking for a quick commission that will try to convince you to sign on an absolute sh*thole. Albert Kahot was our oasis in the desert. Clear, direct, approachable, upfront, and extremely hospitable when it came to us wanting to view a flat last minute. On top of all that, he proactively and meticulously helped us through our (slightly complicated) referencing process - truly above and beyond. It’s very rare that I get to indirectly thank someone who immensely helped me over the internet, but the service we received was such a stark experience to ALL the other lettings processes I’ve been through in London that I’d absolutely love to declare this publicly - Albert you’re amazing, my flatmates and I thank you and wish you the best. :-)
Hi Joshua, Wow, this is an amazing review! We will show your review to Albert! We hope that you and your flatmates have a great time renting with Folio :) Thanks, Folio Marketing Team.
1/5
TrustpilotTruly awful service and communication
Truly awful service and communication, really get the feeling that City Park West tenants are just an inconvenience. Once again have to resort to a bad review on Trustpilot in order to get a response. Reported our washing machine was not working on the 18th, no response. Complained on the 25th and assured someone would contact within 24 hours, still nothing, it’s now the 28th. There are over 300 outstanding or expired repairs showing online so we are not sure that they even check or follow up.
Hi Simon, We are really sorry that you feel this way. This is certainly not how we want our tenants to feel. Could you send us your address across to marketing@foliolondon.co.uk so we can escalate this as a matter of urgency? Thanks, Folio Marketing Team.
5/5
TrustpilotGreat Experience…
Albert Kohut was our Lettings Negotiator, Very professional and friendly approach!Very prompt in responses!!Very helpful!It was so much more transparency and comfort on the process, compared to other previous experiences with Estate Agents, and having an answer in short times, makes a huge difference! Well done😊
Good Morning Tatiana, It's very nice to read a review like this! Thank you for taking time to write it. We're pleased to hear that you have enjoyed the experience. We will share this with the team. Have a great day, Folio Marketing Team.
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London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
The two Folio offices, by town:
