Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotStraightforward, great service
Straightforward, great service - I was working with Wes from Folio to secure our new flat, whilst living overseas. The process was so much easier than I imagined. Wes was super responsive to all my queries (even on a 12hr time difference) and always kept in touch. Can’t wait to move in.
Georgia · 17 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Georgia, This is so encouraging to read! Thanks for the review. We hope you love life at your new Folio home! Thanks, Folio Marketing Team.
★★★★★ 1/5
TrustpilotTook the lift at 23:55 to drop the bin…
Took the lift at 23:55 to drop the bin bags on ground floor. Reached ground floor a couple entered the lift. The went up to 5th floor. I call the lift again to go up.. car came down and "LIFT OUT OF SERVICE".Usual excuse-people obstructing the lift...Check your cameras and you will see that no one was obstructing the lift door.A place to avoid renting specially the rent will increase in July to £920..Thank folio to chip in 6 pounds for 3 months..massive help.This happened in Cockerell, Chelmsford
Alii · 17 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Ali, We're sorry to hear this. We have made your Property Manager aware of these issues with the lifts. If you would like to discuss anything else, please feel free to email us marketing@foliolondon.co.uk Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotHighly Recommended
Recently me and my family moved to a new house in RW and I would like to thank Wes for helping us find the perfect place. He was patient answering all our questions, helpful and really professional. Thanks a lot to Folio for the last 3 years of perfect accommodation.
Claudia · 15 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Claudia, Thanks for the review. We're pleased to hear that Wes was helpful and professional! Have a lovely day, Folio Marketing Team.
★★★★★ 1/5
TrustpilotIts not up to the quality and standard…
Its not up to the quality and standard It should be,heating doesn’t work the first day we moved in the pipe was leaking the tiles is coming out rubbish service no body answer the phone I paid in advance more then £10k I don’t expect this service we me and my family have fallen ill because how cold the flat is Not recommended
Ibrahim · 14 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Ibrahim, This is disappointing to read. We are sorry that you feel this way. Please can you email your issues along with your address to marketing@foliolondon.co.uk so we can look at resolving them? Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotFolio Best Experience - Letting Dream Team
I have had an amazing experience with Folio from start to end of the process. Regan has shown great attention and help - he’s been extraordinary in dealing with the letting process. I will be always grateful for his help!! Thank you a thousand times, Regan & Cindy & Folio Team.
Hanan · 13 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Hanan, Many thanks for the kind review. We will share this with the team :) Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotThe most stand out thing for me was how…
The most stand out thing for me was how no question was too much or too silly I think. being the first time me or my partner had rented a property together we obviously had loads of questions and silly little things on our mind. Matt O' Neill was able to help up with any questions we had and put our mind at ease regarding a couple of worries as well. He was easy to get hold of, quick with replies and totally accomodating to our needs. Can't fault him. Would totally recommend Folio and Matt specifically to anyone looking to rent especially first time renters. 10/10
Brandon · 12 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Brandon, This is a lovely review. Thanks for taking time out to submit it! We're pleased to hear that you are satisfied so far and with the service provided by Matt. Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
FacebookThe most stand out thing for me was how no question was too much or too silly I think. being the first time me or my partner had rented a property together we obviously had loads of questions and silly little things on our mind. Matt O' Neill was able to help up with any questions we had and put our mind at ease regarding a couple of worries as well. He was easy to get hold of, quick with replies and totally accomodating to our needs. Can't fault him.
Would totally recommend Folio and Matt specifically to anyone looking to rent especially first time renters. 10/10
Brandon · 12 February 2021 · Folio London (2)
Agent replied · 22 November 2025
Hi Brandon, Thanks for the kind review! We're pleased to hear you're satisfied and thanks so much for recommending Folio London to others. Have a lovely weekend, Folio Marketing Team.
★★★★★ 4/5
Trustpilotvery helpful,thanks for that
Rating only, no written review.
Eduardas · 12 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Eduardas, We are pleased to hear! Thanks for the review and have a lovely day! Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotFolio is an amazing agency to deal with…
Folio is an amazing agency to deal with and the agent Wesley is top notch, reliable and with amazing customer service!
Marco · 10 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Marco, Thanks for sharing your experience and writing this kind 5 star review! Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
Trustpilot5 star service
Wes our letting agent was great through out the whole process, he was very efficient and always responded to queries quickly. We took a gamble by securing our new flat without seeing it - due to Covid. But it was honestly the best decision we made! We love it. Wes helped by arranging a viewing in a similar property so that we was able to see what it would be similar too. Overall a great experience start to finish. Thank you Wes for making our move so easy.
Rosie · 9 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Rosie, Thanks for your review! As you can tell, Wes has left an impression on a lot of people recently and has got us so many good reviews! Have a lovely day. Thanks, Folio Marketing
★★★★★ 5/5
TrustpilotWes was a delight
Wes was really helpful when I enquired about Folio property at City Park West. He answered all my questions and responded to my messages really quickly. He was flexible and always happy to help! He was even able to send me a video walkthrough as I moved from across the country. Thank you for making this move easy Wes, especially during Covid :)
Shan · 8 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Shan, Many thanks for the review. We're pleased to hear that Wes was so helpful for you. Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotThis was by far the best real estate experience...
This was by far the best real estate experience I've ever had. The sales consultant Wesley was really customer-friendly and did an amazing job. I've seen a lot of salespeople from other estate agencies & from several other flat buildings and he has been the best person to deal with. The entire process was impeccable, smooth, customer-friendly, and straight forward. Folio London really gave me an amazing experience and I look forward to my move-in date with them. A big kudos to Wesley!
Imen · 8 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Imen, Great to hear Wes is doing a fantastic job! We're pleased to hear that you're satisfied and we hope you have a great time renting with us. Have a lovely day and thanks for the review, Folio Marketing Team.
★★★★★ 5/5
Trustpilotwesley was such a great help
wesley was such a great help! he knew how badly i wanted to secure the apartment and he was ready to make it happen for me.
Esosa · 7 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Good Morning! We're pleased to see another happy resident! Many thanks for the kind 5 star review. Folio Marketing Team.
★★★★★ 5/5
TrustpilotRegan Compton is a very friendly person…
Regan Compton is a very friendly person and he's very good at his job. We just moved and his support was amazing!
Banica · 3 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Many thanks for the review Banica, pleased to hear you're satisfied. Thanks, Folio Marketing Team.
★★★★★ 1/5
TrustpilotIs there anybody there?!
I have been trying to contact Folio for a month now for help with a problem re Bakersfield estate, and all i get is an answering machine and no reply to my emails from either Sharon or hello folio this is highly unsatisfactory. However i notice that someone is actually answering on here!
Kristina · 3 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Kristina, This is disappointing to read. We will inform your Property Manager right away. You can forward correspondence onto marketing@foliolondon.co.uk and we can chase any queries up for you. Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotMatthew was very helpful as we visited…
Matthew was very helpful as we visited 4 apartments in about 30min and were interested in 3 of them and picked one which we are now living in.
Nick · 3 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Nick, Great service from Matthew, as usual! Pleased to hear you've settled in and are happy. Thanks for the review and have a lovely day. Folio Marketing Team.
★★★★★ 5/5
TrustpilotRegan Compton is the best!
Moving house was always a stressful experience for me, especially now during these hard times. Regan Compton was very helpful, he was always there for us, ready to advice us and answer every question that we had. I am glad that I got to meet such a nice person.
Iulia · 3 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hello Lulia, We're pleased to hear that Regan was a great help to you. We hope you enjoy your time renting with us! Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotIt was very friendly and straight…
It was very friendly and straight forward at every step of the renting process.
Lucas · 2 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Lucas, We're pleased to hear that you thought the renting process was straightforward and easy! Thanks for the review, Folio Marketing Team.
★★★★★ 5/5
TrustpilotRegan Compton is amazing
Regan Compton is amazing! He is very friendly and always happy to help, especially in difficult situations! We just moved to a new property and his assistance/support was top-notch!
Pirlog · 2 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Pirlog, Thanks for your review. We're pleased to hear that Regan was helpful and that you were satisfied with the support you received. Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotAimee is amazing!
Thank you for a lovely 2 years! Aimee has been absolutely wonderful and always really helpful. End of an era, we’ll miss Royal Avery Wharf!
EP · 2 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Thanks for your review, we are going to share it with the team! We're pleased you enjoyed your time renting with us and wish you all the best in the future! Folio Marketing Team.
★★★★★ 5/5
TrustpilotGreat service and attention
Wesley has been great following the whole process from start to finish, and the portal is secure and easy to use
Federico · 1 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Thank you for this 5 star-review! :) Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotFolio was highly professional.
Folio was highly professional in their handling of the love in process, which is only to be compared with how the viewing, referencing and agreement-signing processes were conducted. Wesley Greaves, who managed the process, was always happy to answer my questions as quickly as possible, and was fully supportive. It was my best moving experience.
Chile · 1 February 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Chile, Thanks for this review. We will show this review to Wes! Hope you enjoy your time renting with Folio London :) Folio Marketing Team.
★★★★★ 4/5
TrustpilotThank you Porter's Edge
We really enjoyed living at Porter's Edge, it really felt like home. We would like to thank all the professionals that are part of this community: Concierge Team (always so friendly and responsive), Property and Operations Managers (Long Wei Chan, Beverley Williams and Daniel Novitt, that ALWAYS managed our queries and sorted them out so promptly) and everyone else that we have been in contact in. Thank you :)
Catarina · 31 January 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Hi Catarina, This is a lovely review. Thanks for leaving us some feedback on here, we really appreciate it. Have a lovely day, Folio Marketing Team.
★★★★★ 1/5
TrustpilotThe worse agency I have ever rented…
The worse agency I have ever rented flat from. Very slow response for calls and emails (sometimes took 2-3 weeks for simple electrical repairs or washing machine repair). Bad customer service. We have never received back our deposit back. No response for emails, calls. No way to contact
Hulk · 29 January 2021 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Good Morning, We're very disappointed to read this review. Definitely not the level of service we want our residents to receive. Can you email us with your address that you lived at, so we can chase up your deposit? Thanks, Folio Marketing Team.
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