Trusted Agent profile
★★★★★
1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
Business-wide
Folio's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotNew home in London
I am very happy to give a 5 star to Regan Compton who helped me and my family to move into a new home from an awful damp flat, all these in a couple of days including the reference checks and all the paperwork. Very friendly and professional service. I would recommend him to anyone.
Hi Andrei, We're pleased to hear that you've found somewhere to call home! Glad the service was satisfactory. Thanks, Folio Marketing Team.
5/5
TrustpilotLove my new home :)
Have been with Folio for 3 years and would hate it if I ever had to move!! Thanks to Sharon Taylor and Regan Compton I have been able to start a new chapter of my life in another one of their apartments and couldn't be happier :)
Hello Natalie, We're pleased to hear that Regan and Sharon are doing a great job and love that everyone can now see this! Have a fantastic day, Folio Marketing Team.
1/5
TrustpilotHOW FOLIO PRETEND TO SHOW CONCERN
Reply from Folio London4 days agoHello, We're very sorry that you feel this way. Please could you send us your address on an email to marketing@********so we can look into this for you? Thanks, Folio Marketing Team.Why should I send you my address? Do you have 100 Cockerell court with 6 floors? Again our lift is broken. 4 times in less than 6 days. Is this normal?
Hi Alii, Folio have over 3000+ properties across London, situated across lots of different devlopments. In order for us as a Marketing Team to help you we need to understand where you live so we can identify your Property Manager and inform them of any concerns/queries you have. We hope this clarifies your point. As stated, please email marketing@foliolondon.co.uk and we will do our very best to help you. Thank you, Folio Marketing Team
5/5
TrustpilotWe've been assisted by amazing agent Wesley Greaves
Wesley was very helpful since the day 1 during our search. He has found the correct house for us, shown us good flats to view and has given his full support to speed up the process. By his close support, we were able to go through referencing effectively, able to make our payments on time and get the tenancy agreement done very soon. We have seen many flats and agents, the service of Folio London with Wesley Greaves was spectacular, beyond expectations. He is 7/24 available and always ready to make sure everything ok for us.Good Job Folio! Great Job Wesley!We will stick to the Folio for our future property searches. Higly recommended!
Good Morning, Thanks so much for the lovely review! We're pleased to hear that you're satisfied with the Property Management experience provided by Folio. Have a lovely day. Thanks, Folio Marketing Team.
4/5
TrustpilotRegan has been very helpful from start…
Regan has been very helpful from start to finish in the letting process. He has been very responsive to all my queries and explained very cleary the entire process. His help has been greatly appreciated. Thanks so much for your professsionalism and for making this entire process very simple and easy, I'm glad to meet you
Hi Jorge, Many thanks for leaving us this review. We're pleased to hear that you've been satisfied by the process! Enjoy the rest of your day! Folio Marketing Team.
5/5
TrustpilotGreat experience dealing with Regan
Regan has been very helpful from start to finish in the letting process. He has been very responsive to all my queries and explained very cleary the entire process. His help has been greatly appreciated. Thanks so much for your professsionalism and for making this entire process very straightforward/smooth, Regan.
Hi Hanan, Thanks for the kind review! Have a nice day! Thanks, Folio Marketing Team.
1/5
TrustpilotDO NOT GO NEAR-SINCERE ADVICE
I live in FOLIO building in Chelmsford, Cockerell Court. The price for a one bed flat is £914 and to be increased plus council tax £126 to be increased aswell. The lift in Cockerell court, is always in out of service mode. I live on the 6th floor and it is always a worry to come back home. My wife is heavily pregnant and I did not listen to my previous neighbour in number 44 when she advised me to leave.Today I regret.For a newly built building non of the buildings are inter-connected so it means you cannot use any other lifts although I heard they are too experiencing the same issue.For an emergency service to reach the building it is super difficult. No access whatsoever to reach the main courtyard in for a fire engine, etc. Every single delivery man complains about the maze type building they built.So, It is A NO GO FOR FOLIO CHELMSFORD.
Hello, We're very sorry that you feel this way. Please could you send us your address on an email to marketing@foliolondon.co.uk so we can look into this for you? Thanks, Folio Marketing Team.
5/5
TrustpilotFantastic experience of moving during a pandemic!
We unexpectedly had to move out in the middle of the pandemic after 7 years in the same place. To avoid being in a situation like this again, I sought out renting from a professional organisation as opposed to an individual landlord. Folio had the best portfolio of properties at reasonable prices and we wanted to stay within the Bow/Stratford area so we sent an enquiry on a property in Stratford Halo. We recieved a response from Matt O'Neill within 24 hours sending floor plans and videos for suitable flats in the development. One in particular was perfect and we set up a viewing the next day. Within a couple of days we had put down the holding fee and began the referencing process. The only snag along the way was the referencing process, as my partner being on furlough led to some additional questions and a weekend in between caused some delays but aside from this, even this process was paperless and seamless. Our requested move in date wasn't for another month but there was no issue with this and the flat was emptied of all furniture for our move in date. The check in agent who did inventory was extremely thorough and took us through every little fault in the flat so we could rest assured we knew what we weren't responsible for. Any faults are minor - the flat is in impeccable condition!We have only been here a few weeks but already are so impressed with the flat, the systems and structures set up within Folio - we had an issue with a tap that we reported on friday and had fixed by Monday! Mark our property manager is very responsive, despite my many questions! Also massive thanks to Matt O'Neill for everything - he didn't waste our time showing us properties anywhere other than where we wanted and was so responsive to my many, many questions!We look forward to a long period of renting with Folio!
Hi Rebecca, Thanks for the very kind review! We're pleased to hear from our happy renters. Have a nice day, Folio Marketing Team.
5/5
TrustpilotGreat moving in experience with Regan
Viewing and organising the letting agreements with Regan was a fairly smooth process. Any queries we had regarding the property were well explained and he had even communicated with me after work hours on one occasion! Very professional service on his part. The flat was finished and cleaned to a professional standard when we moved in, and the check in agent was very helpful in giving us all the details on the meters and the working of the building. There are a few minor defects in the flat, though nothing that would cause concern, and overall we are very happy with the whole process and our lovely flat!Regan (the lettings negotiator) has even checked up on us after we moved in to see if everything is OK, and I must say that I appreciate this level of customer service and hope it continues with the property manager.
Hi Don, Thanks for taking time our to write this kind review, we really appreciate it! We're pleased to hear that you're happy with the service you've been receiving. Have a nice day. Thanks, Folio Marketing Team.
5/5
TrustpilotGreat place to rent!
Me and my husband lived in Porters Edge - it is a well kept, modern & clean complex. It is great having the concierge service (all the concierge staff are very nice and helpful). Folio offer a good service and are good at responding (non urgent queries can take a couple of days to get a response but urgent matters are handled swiftly). Tonte was our main contact and helped us with all our queries. Thank you for the great service and lovely place to rent. We would recommend and if needed a place to rent in the future would go back.
Good Morning Grace, Thank you for the kind review. We're pleased to hear that you've enjoyed renting with us and are happy with the service. All the best! Hopefully see you again soon! Folio Marketing Team.
5/5
TrustpilotGreat!
Regan our letting negotiation was an absolute pleasure to work with. He made the process of moving so easy and was available for any questions we had throughout our process. Regan made sure the process was stress free and we where kept well informed. We felt well looked after and would definitely rent via Folio again.
Thanks for the review Raine! We're pleased to hear that Regan was a pleasure to deal with! Have a nice day, Folio Marketing Team.
5/5
TrustpilotProfessional. responsive and great Letting Negotiator
We just moved in into a new place in South Ealing, and this is our first experience with Folio. Since I requested viewing the property, the letting negotiator Mr Regan Compton was helpful, professional and very responsive. He managed all the process smoothly since the viewing to the contract and always followed up to make sure we were satisfied. We requested a second view to take measurements of the property, and he opened the property even though he was out of his working hours.
Hi Paulo, Thanks for this review, we really appreciate it! We're pleased to hear that you are satisfied so far. Have a nice dy. Folio Marketing Team.
1/5
TrustpilotDont ever deal with this agent…
Dont ever deal with this agent again!!!!! I am very upset. Folio promised to clean up the property before I move in, however, it's still dirty when I arrived. One more thing, almost every thing in my apartment is broken, I call them up to fix but it took nearly 7 months to complete.... idk why???? Also, as I am a student, I have to pay 6 months up front + deposits. They said I have to pay everything before moving and I did + I got a confirmation from them that they received my money as well. But do you guys know that nearly 7 months later, they called up and said THEY DID NOT RECEIVE A SMALL PART OF MY MONEY! It's really ridiculous. When you paid in full for the whole thing and then half year later they said part of your payment is in not received. This is totally unacceptable! I'm dealing with this problems for months now and they still said I'm owing them.So stay away guys!!!!!!!
Hi Chi, we are sorry to hear this. Please send details of your complaint including your full name, address and contact details to: marketing@foliolondon,co.uk and we will look into this. Thanks, Folio Marketing Team
5/5
TrustpilotThanks to Matthew Seberry!
We had a great experience with Matthew who was extremely efficient and available at all times. Finding a new place is always quite stressful but the process was very smooth and in just a couple of days we found a flat and signed a contract. Matthew replied back to us very fast and at any time of the day, which we really appreciated. Trustworthy, reliable and efficient!
Good Morning! Pleased to hear you're satisfied and thanks for the review! Take care, Folio Marketing Team.
5/5
TrustpilotI would love to thank Regan for all his…
I would love to thank Regan for all his help during all of this and my move to the flat. It’s my first time living out- so you can see I don’t know everything that I should know of- but Regan has made the process a seamless one and worked so hard. With any moving day there are teething problems- but Regan has been attentive, responded quickly ( which I appreciated) and has been very professional. Thank you for everything Regan and I’m sure Ella and Cindy will do a good job on the back of your hard work! Love, Amar
Thank you so much for your feedback we will pass this on to the team. Have a nice day, Folio Marketing Team.
5/5
Trustpilot5 star rating to Wesley Greaves who has…
5 star rating to Wesley Greaves who has been nothing short of amazing during this period. We unfortunately faced a few issues during our move in day and if it wasn’t for Wesley we wouldnt have the home that we have now. He has been brilliant from start to moving in day and beyond. And would really highly recommend Folio and Wesley in particular.
Good Morning! Pleased to hear you're satisfied and thanks for the review! Take care, Folio Marketing Team.
4/5
TrustpilotHave had a very smooth experience so…
Have had a very smooth experience so far - am only hesitant to put 5 stars as we've only just moved in yesterday and still have some things to sort out. Regan was extremely friendly and helpful throughout the process though, from waiting for me despite needing to be somewhere else when I was late for the initial viewing to responding quickly to all our queries over the past couple of weeks, thank you!
Good Morning! Pleased to hear you're satisfied and thanks for the review! Take care, Folio Marketing Team.
5/5
TrustpilotWes was very professional and got all…
Wes was very professional and got all the paperwork done extremely fast. He’s always so friendly and always really quick to answer any texts and queries that I have. Thanks Wes :)
Hi Sophie, We're pleased to hear! Thanks for the review! Folio Marketing Team.
1/5
GoogleThere is a smoke problem for 3 years , the neighbours are smoking in the balcolny me and my dad both suffer from asthma and it affects us alot for example in the night i cant breathe due to the smoke and my little sister who is six years old has allergies so it is affecting her health too, they are not taking action on this matter , they are saying "The vents are designed in such a way that the smoke enters the flat" we need someone on the top to sort this out , the maintenence is not very good , every year they want to put the rents up , they are not concerned of the health and safety and comfort of the tenants . I would never ever recommend folio to anyone !
Good Morning. We're very sorry that you feel this way. This is certainly not the service that we want our residents to receive. Please could you send an email to marketing@foliolondon.co.uk detailing your issues along with your address, so we can look into this for you. Thanks, Folio Marketing Team.
5/5
TrustpilotI had initially viewed a flat that i…
I had initially viewed a flat that i really loved but unfortunately it got taken before i could secure it. Wes from Folio promised he would find me something by end of business day and he didn’t fail to deliver. Amazing customer service and brilliant consultants strongly reccomend
Hi RJ, Glad you found somewhere in the end. Thanks for the review! Folio Marketing Team.
5/5
TrustpilotGreat!
We lived in our flat for 3 years & the last year we had Cindy as our property manager. She always responded to our queries very quickly, was always very pleasant and helpful. Any repairs that were needed were responded to very quickly. Overall we had a great experience with this company as our landlords.
Hi Cara, Such a lovely review, thank you! Pleased to hear that you were satisfied whilst living here. Thanks, Folio Marketing Team.
5/5
TrustpilotQuick response
Had issues with appliances when we moved in but these were resolved immediately. Staff (Cindy) and engineer who came out to us were helpful, curtious and professional.
Hi Shay, Thanks for the kind review. Enjoy the rest of your day! Folio Marketing Team.
5/5
TrustpilotBest service ever
I would like to thank you Lerayne Nisbette. Best agent ever! Outstanding customer service. Always available to help! You are a star! Me and my family can’t be more grateful!
Hi Bela, Thanks for the 5 star review, very kind! Glad to hear you're pleased with the customer service. Have a nice day, Folio Marketing Team.
5/5
TrustpilotExcellent service by Matthew Seberry
Very efficient. The process of finalising the agreement was quick and easy. Pleasure to have dealt with him.
Hi Dineth, Many thanks for the 5 star review. Have a nice day! Folio Marketing Team.
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London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
The two Folio offices, by town:
