Folio estate agents in London

★★★★★ 1/5

Trustpilot

Not the best..

Lived in one of Folio’s properties for 2.5 years. Overall experience and flat decent, but some lack of willingness to help residents which was dissappointing. Lift was out of service for a number of months (dont remember exactly the number of months as been some time since i moved out). Also, requested and spoke to a number of staff members for a letter confirming my dates of residence in this flat to have as proof of residency and most staff members were good and helpful all pointing me to the same property manager for this (Mark) who has been ignoring a number of my emails. Would personally not go back as you most other landlords i have been involved with in other properties are a lot more helpful.

Giorgos · 21 June 2021 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Excelent customer service via…

Regan was always prompt to respond via email and telephone. Excellent customer service and professional manners. He made me feel at ease as we were getting my mom into her new place. I would recommend folio to others because of this. Thank you Regan :)

Sasha · 15 June 2021 · Folio London (Dawes Street)

★★★★★ 1/5

Trustpilot

This company is not professional at…

This company is not professional at ALL. The property was not cleaned or serviced before I moved in. There was a awful smell emanating from the apartment which turned out to be sewage. I had not noticed when I went to view the property as they masked it with air freshener. I was told by BOTH the property manager and the agent that I would not have to pay for gas as it was an electric apartment. However, to my surprised I received a letter in the post showing me that I was 2months behind on the gas. I have tried to get into contact with my property manager who is Aimee, I have even contacted the main office but nobody seems to want to get back to me. It has been 3 weeks since I have contacted someone to help and till now I have had no contact from anybody. Despite leave numerous emails and voice messages. They have given my details out to the energy provider without my permission which is a breach of GDPR.

Jann · 14 June 2021 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Cindy’s professionalism has been excellent

Cindy has been very cooperative in reverting to us in regards to all of our issues in our present flat.I am extremely pleased with her service and highly recommend her!

Bilal · 14 June 2021 · Folio London (Dawes Street)

★★★★★ 1/5

Google

Rating only, no written review.

Marian · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

Rating only, no written review.

Toni · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

Rating only, no written review.

Noah · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

Rating only, no written review.

Jazz · 14 June 2021 · Folio London (2)

★★★★★ 2/5

Google

Very poor produce quality, and limited choices.

Dr · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

I've called the main line once a day for two weeks and nobody had answered my call. We've had a leak.

George · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

Sharon Taylor has made a huge difference to Bakersfield, she listens to the residents and makes sure everything is as it should be. For the first time in 10 years I feel like London is my home ❤PositiveResponsiveness, Quality, Professionalism, Value

Natalie · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

Have been with Folio for 3 years and would hate it if I ever had to move!! Thanks to Sharon Taylor and Regan Compton I have been able to start a new chapter of my life in another one of their apartments and couldn't be happier :)

Natalie · 14 June 2021 · Folio London (2)

★★★★★ 3/5

Google

The building/ flat is great and the concierge staff are lovely but over the last six months, property management have become extremely unresponsive. Simple issues take weeks to become resolved.

Lloyd · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

The entire renting process from beginning to end was flawless. My letting agent Adam went above and beyond, explained everything in detail (great communication) always replied to my emails and phone calls. Highly recommended . Thank you so much. 🙏🏿PositiveResponsiveness, Quality, Professionalism, Value

Noureen · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

Terrible management and agents. I've never had this terrible experience like this Agency. Before I paid for Holding Deposit, I was in constant contact with them and they were following my work. After paying for it, nothing was done for me and I had to be in constant contact with them and follow up on their tasks, even very much sometimes they didn't answer me. Eventually, with the whole excuse of keeping the holding's deposit, and this is completely against the law, and I will sue them.

Iman · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

Thanks to Adam Prince, my sister and her family have found their new home and are so excited to move in!! He has been in constant contact had conversations with them and is such a legend no words can do the man justice!!!! Thank you Adam you deserve a pay rise!!! When I need a new place I know who I'll be on the blower to!!! Thanks mate!!!PositiveResponsiveness, Quality, Professionalism, Value

Miss · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

I had an amazing experience with this company, my agent Adam Prince was so helpful with everything and I feel 100% comfortable and happy with my new place. I love what the company stands for and everything about it, as ever other place refused me because of my circumstances. Absolute life saver 😊PositiveResponsiveness, Quality, Professionalism, Value

Georgina · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

The 1 star left is for Adam and goodlord who did a lovely job processing our papers for renting the property. Everything was very professional till in the day when we moved in. When I came to move in was a filthy flat with broken toilet sitt ,broken dishwasher door,no working lights in the bedroom and kitchen,broken freezer door,no electricity,no electric key for the meater,kitchen units covered in dirt and the urine and hair from the previous tenants still in the bathroom...All what they did was to give a fresh paint on the walls but not on the ceilings. I had to clean everything and try to fix all the urgent issues like the toilet sitt and to buy an electric meter key and to pay for the previous tenants who left a debt for electricity 😅 And the "cherry from the top of the cake" was that with the first rain I had water coming in to the flat and the builder who came yesterday said that he can't have access to the neighbour above to can fix the problem and is too expensive to be fixed so they won't do it and he left! I have rented this flat because of the parking space which was promised and the manager of the property give me number 97 and I got a note from a neighbour saying that was allocated to him with 6 years ago. After she give me 87 and another neighbour said that he bought the flat with 5 years ago and that belongs to him. I end up receiving death threats from one of my neighbours and promises that he will smash my car because I have parked on his parking space!(even after I have tried to explain the situation with wrong allocated spaces ) When I have complained to the manager of the building after a month of waiting we went back to day one when she said that will send a bulk email to everyone to confirm their parking bay.(she said the same thing with 3 weeks ago but she forgot about) Ofcourse she give me the 3rd parking space which belongs to somone else and by this point I had enough of arguing with the neighbours. Still NO PARKING SPACE AFTER OVER A MONTH AND WATER IN THE LIVING ROOM! I have asked for someone to fix my kitchen lights because was just hanging cables and they send a guy to cut the wires off and cancel the lights because is too expensive to be fixed when it goes wrong. So my experience with Folio was great till I have moved in 😅NegativeResponsiveness, Quality, Professionalism

Adriana · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

Having been renting for 2 years with Folio I would highly recommend them. Lerayne Nisbett is the best ever letting agent, she is lovely and brilliant at handling any issue we might encounter. Thanks for your hard work!PositiveResponsiveness, Professionalism

Luana · 14 June 2021 · Folio London (2)

★★★★★ 2/5

Google

Very difficult to get hold of, property manager and office phones keep going to answer phones. We’ve been without keys, we’re sharing 1 key between 3 tenants for nearly 3 weeks now and we informed Folio that we’d need 2 more fob keys on the day we arrived, it feels like we’ve been brushed aside each time we’ve tried to contact them as we just keep getting told that staff are working from home which is why it’s taking longer. This is unacceptable as it’s been nearly 3 weeks and businesses should have adjusted to working from home after 5 months. We have other issues with lights and the intercom that still haven’t been properly sorted and we’ve had to call multiple times even to get someone to pick up the phone. This has not been a smooth start to our renting process and the issues still haven’t been sorted so to say we’re exasperated would be an understatement. 2 stars for the fact that the rare time anyone’s picked up the phone they’ve been friendly, but this hasn’t translated into efficiency in getting the job done.NegativeResponsiveness, Professionalism

Ashleigh · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

This is our second time moving within the Royal wharf community and Wesley was our sales contact the first time we moved here and he helped us again to look for a new property again. He was so helpful and attentive. Whenever you call or message him, he will always make sure to respond and help. He is very efficient and anyone that will be in contact with him will not be disappointed! Thanks Wesley for helping us find a nice property!

Patricia · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

DO NOT USE THIS LETTING AGENCY. I have moved out nearly 3 months ago and still have not received my deposit back. I am a university student in need of the extremely high priced deposit, the letting agent left her job without handing my case over to anyone else and I am having to chase 3 months on with zero sense of urgency from the other letting agents this is breaching legal rules and I am not afraid to now seek legal advice. Also extremely poor service, leaving me without hot water for 3 weeks causing me to have to shower at work, the letting agent ignored my 30+ calls and emails, leading me having to physically go to the FOLIO office which then made her realise it wasn't the best idea to keep ignoring tenants who are paying nearly £2000 a month for rent. The most unprofessional service I have ever experienced. 100% NOT WORTH THE MONEY.NegativeResponsiveness, Quality, Professionalism, Value

Liv · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

After relentless and daunting searchings, viewings, phone calls and emails looking for a property it was a relief once I started to speak with Adam Prince. He was very helpful, professional, polite and responsive. Now I feel very calm, comfortable and excited to move into my property with the Folio team Daniel B

Captive · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

We just moved in into a new place in South Ealing, and this is our first experience with Folio. Since I requested viewing the property, the letting negotiator Mr Regan Compton was helpful, professional and very responsive. He managed all the process smoothly since the viewing to the contract and always followed up to make sure we were satisfied. We requested a second view to take measurements of the property, and he opened the property even though he was out of his working hours.

Paulo · 14 June 2021 · Folio London (2)