Trusted Agent profile
★★★★★
1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
Business-wide
Folio's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotRegan was a Godsend
An excellent, smooth and effortless moving in process. Just a week from start to finish. Regan was very helpful and accommodating throughout and made The whole process stress free. Well done to Regan and Folio for being so organized.
Hi Ian, Thanks so much for leaving this review! We appreciate hearing from all our renters, especially the new ones :) Have a lovely day, Folio Marketing Team.
5/5
TrustpilotGood experience!
We had a very good experience with folio. Initially we had another agent, and things weren’t moving as fast as we’d like. We contacted Hussein who was very responsive and helped us with all our queries. He made this process so easy and stress free. Would recommend 10/10!
Hi Aisha, Thanks for leaving this review and sharing your experience of dealing with Hussain :) Glad to hear that the process was smooth. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotTop class
Been with them for almost 2 years been spot on could fault them and Agata Sungaila always on hand if need anything or any information.
Many thanks for this great review! We love hearing from our renters! Have a lovely day, Folio Marketing Team.
4/5
TrustpilotHelpful Property Executive Cindy
We have moved into our apartment for months. Though issues do come up, we can report the problems via Folio's online portal and they are willing to address the matters, though some might take longer time than expected--depending on the urgency of the matters. So far, they have replaced the washing machine, dishwasher and wardrobe for us. We are thankful that Folio really takes our concern to heart and tries to resolve matters in a caring and fair manner.A special thanks to Cindy, our Property Executive, who always replies to inquiries promptly and politely, as well as offer assistance if she could. She is also endeavoured to ensuring a pleasant environment for tenants with email reminders should problems arise. Her professionalism and job enthusiasm are highly appreciated.I wish Folio's out-of-office-hours emergency hotline could be improved though. On one occasion, it took more than an hour of repeated attempts for us to reach someone on the phone for help.
Hello, Thanks ever so much for this feedback, it's very helpful. We're pleased to hear that you're also satisfied. Thanks, Folio Marketing Team.
5/5
TrustpilotExcellent support service
Excellent support service. Smooth process by Hussain. Maintenance and repairs help by Sharon. Great team. Thank you
Thanks for the lovely review! Have a great day, Folio Marketing Team.
1/5
TrustpilotHorrible
It has been 2 weeks since there has been a part broken in a vent in our complex in Cockerell Court Chelmsford. An array of technicians came, all failed. We cannot sleep at night as the vent is making horrible noise and on top of that our flat is constantly cold. Will Folio and Notting hill genesis compensate for that? Obviously not. Just to reiterate this Cockerell court in Chelmsford is not a place to rent. At the moment we are lucky the lift is working 2 weeks in a row. Contact me if you want. I am the resident of flat 46.
Good Morning, We're very sorry you feel this way and have made Property Management aware of your frustrations. Thanks, Folio Marketing Team.
5/5
TrustpilotGood service from Hussain Kothia
Good service from Hussain Kothia. Flexible and helpful!
Great to hear this Marina. Thanks for feeding back :) Have a lovely day, Folio Marketing Team.
5/5
TrustpilotFolio - Property Manager Chelmsford
At the start of my tenancy, the property manager at the time made sorting issues that i had with the property extremely difficult - nearly impossible to get hold of, very unhelpful, disinterested and just made the whole process completely draining. However, my recent experience with the current property manager - Agata Sungaila - has been extremely positive, hence the 5 stars! Particularly towards the end of my tenancy/whilst moving out (which can always be a bit painful)! Agata is honest, friendly, super helpful and has shown genuine care in response to any issues that i've raised. Agata has really improved my overall experience with Folio :)
Hi Megan, Thanks for this review. It's so encouraging to hear that Agata is doing a great job up at City Park West in Chelmsford and that the renters there appreciate her efforts :) Have a lovely day, Folio Marketing Team.
5/5
TrustpilotFrom start to finish the whole process…
From start to finish the whole process and service was efficient and friendly. I can’t thank Regan enough, he was a total star!
Hi Manon, Many thanks for leaving this lovely review involving Regan :) He will be very grateful. We hope you love life in your new Folio home. Have a lovely day, Thanks, Folio Marketing Team.
1/5
TrustpilotThe WORST EVER estate agents
The worst ever estate agents. They never ever pick up the phone at their office. My property manager Tajinder whom I’ve called several times has only ever picked up the phone twice, never responds on email she is totally useless. I moved in at the start of September and none of my issues have been resolved. Hussien is just as bad. Doesn’t reply to messages and barely picks up the phone, messed up my move in date and was hardly apologetic about it. His response was ‘I’m not on my laptop all day’ his lack of knowledge about the property meant I went without internet for 2 weeks when BT can literally turn it on in 24 hours. He was 30mins late to the viewing, he is useless. There’s more but it’s too long to type. Long and short of it STAY AWAY FROM FOLIO!
Hi Kola, Very disappointed to read this. We have escalated this onto Management as a matter of urgency. If you would like to discuss further, please email us marketing@foliolondon.co.uk Thanks, Folio Marketing Team.
5/5
TrustpilotGreat
I had to move in within a week of my first conversation with Hussain, the lettings negotiator, and I was very pleased with how smooth and quick all the paperwork was completed. Overall very happy with the whole process.
Hi Pablo, Thanks ever so much for sharing your experience with us online. We're pleased to hear that Hussain made the process satisfactory, smooth and quick. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotHussain was very helpful and ensured…
Hussain was very helpful and ensured the move-in process was smooth for me. He attended to all my concerns and left no room for doubts
Hi Nonye, Thanks for sharing your experience on Trustpilot! Have a lovely day, Folio Marketing Team.
5/5
TrustpilotEasy, fast and professional
Regan is extremely efficient and helpful. Throughout the entire process he has kept us informed step by step and never lost his professionalism. Was a very smooth process.
Good Morning, Thanks for leaving this review and for sharing your experience of dealing with Regan. We hope many others read this too :) Thanks, Folio Marketing Team.
1/5
TrustpilotFolio- Terrible service (incompetent, unresponsive and useless)
Terrible serviceAvoid Folio completely, renters please beware. The process will go quickly before you rent with them; they will tell you what you want to hear to sign the contract post-haste. But as soon as you move in, the incompetence is outstanding. The amount of issues I've had is so disappointing and draining: From their own property managers trying to charge us more for parking, when we speak to our Neighbours and know that some pay nothing or way less for parking, and then them taking away the space they offered just because we asked if we were paying the same rate as everyone else - the parking spaces are all the same size and in the same lot- so why different rates!Moreover, I am paying more for my flat and have asked numerous times- why we pay more than others with the exact same spec as our flat- for no response.And bins in the bin storage room not being picked up for almost six months+ resulting in a very unhygienic, overflowing bin room and then us having to travel somewhere else to dispose of our bins or store them in our flats or balconies.Plus, now the communal area is not being cleaned, and there is graffiti outside the building. By the way, this is a new build, so I'm stunned they wouldn't try and keep it looking nice after being notified.There is more: Squatters and others using our bin storage and parking lot as a means to live or as a bathroom. We then suggested that they put up signs saying there is CTV on the premises, and no reply once again.The lack of communication unless you continue to pester and the uselessness on their end is incredible!I will continue to post my negative reviews on whatever site will have them and complain to whatever board unless Folio changes how they treat their tenants.To reiterate, if you are looking for somewhere to rent based on my experience, I would not recommend Folio! I've had family who have rented with L and Q and Peabody, and even though they are not perfect, their experience does not match mine, and I would suggest those companies way before I suggest Folio!Lastly, before posting this review, I emailed Folio's marketing team, hoping they would want to resolve these issues, but I guess they didn't.
Hi Funmilola, Your query has been escalated onto Management and as you are already aware, this is being looked into as a matter of urgency. Thanks, Folio Marketing Team.
2/5
TrustpilotIf Folio were a person, it'd be bipolar!
If Folio was a person, it would be bipolar! The agency seems to have a very different attitude pre and post sales. The sales and letting process is smooth with no major hiccups, however, once you move in, it's a completely different story. It has been really difficult to sort out really simple issues; issues that shouldn't have existed if they had shown an appropriate level of attention to detail. Getting a hold of the property manager has been a mission. They are unresponsive, at best and, non-existent, at worst. The contractors hired for maintenance never honour their word and keep playing the 'definitely tomorrow' game.The properties in Folio's portfolio are great, if they can just invest in providing a similar service to their tenants, things would turn out quite differently. Until then, I wouldn't suggest Folio to any of my friends or family, primarily, because they can't stick to their word!
Good Morning, Not a great review to read! We're sorry you feel this way. Can you send us your address to marketing@foliolondon.co.uk so we can look into this for you? Thanks, Folio Marketing Team.
5/5
TrustpilotFolio London did the process of renting…
Folio London did the process of renting our new place easy and fast. I totally recommend it. Especially, Regan was helpful and always approachable.
Hi Nikos, Thanks so much for this review, we really appreciate it. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotRecommended
I’m so pleased that I came across Folio in my property search. First of all, they seem to treat everyone fairly; secondly, they have nice selection of properties in good condition at reasonable price and with some flexibility around the tenancy agreement. Regan, our lettings negotiator, was helpful from the start to the end of the process, always at hand to answer any questions. He was transparent, diligent and efficient. Top notch service. Thank you.
Good Afternoon, Thanks for writing this review and singing our praises online! We hope you love your new home. Have a great day, Folio Marketing Team.
5/5
TrustpilotHussain from Folio is a Gem!!
Me and my friend was viewing properties all day, and wasn’t having any great luck with the ones we viewed. We went to Folio, and was supposed to meet Nathan the Negotiator, however he was on annual leave. At this moment, we were very eager to still see someone in regards to a viewing, and managed to get in contact with a lovely man named Hussain! I called him, and it was his day off, however he still chose to help us on viewing the flats available, and got to us within 20 mins after the phone call. He showed us a few flats, and gave us an amazing service! He was very patient and allowed us to take our time to find our perfect flat. We managed to find one we liked and Hussain started to process our checks straight away. Any help I needed in regards to referencing, payments, moving in etc. Hussain was very attentive and is literally one call/text away. He helped our moving in process very easy, and ensured everything was completed smoothly. Hussain definitely is an asset to Folio and a great negotiator. Any worries I had in terms of moving, he literally resolved them all. Would definitely recommend anyone to contact him if you are going through Folio! A great gem :)
Hi Mina, Thank you so much for writing this detailed review on your experiences with Folio London and Hussain. It seems that Hussain really went the extra mile to make the whole process as easy as possible for you. We hope you love your new home and that you settle in quickly. Have a lovely day, Folio Marketing Team.
1/5
TrustpilotNot Good Administration
This Folio London wants rent. Every now and then they will email you, Scare you send you notifications and also if your amount is in credit they will never inform youI came across some interesting people not really good and efficient.Half of the time they are on holidays. They dont inform and who is working in their absence. No clue1.Sharon Taylor thinks she owns Folio never gets back to the Emails, Very rude and Very Bossy. She will cut you off in your conversation. She thinks she is only busy on earth no one else2.Ella do nothing half of the time she does not know what she is doing lost completely.3.Rori Mills in Tenancy another character never updates her systemTenants have to give info this is this and that is that and then also she does incomplete job. And tenants have to break their head.4. parking allotted to the tenants and charged. No action taken and open to public. They just park their cars there and parking enforcement closed and tenants have to park the cars outside on side roads.Thank god now I am with other Estate agent best of all organised and good service. We left Folio now When these estate agents want our references we also should ask the tenants staying in their property hows Folio Service is?
Good Afternoon, This is a very disappointing review to read and we hope that this is not a reflection of the service that we provide. Please could you send an email to marketing@foliolondon.co.uk with your address so we can look into this as a matter of urgency? Thanks, Folio Marketing Team.
5/5
TrustpilotQuality apartments in prime location & brilliant customer service
We had a great experience moving in with Folio!Hussain was brilliant from our very first contact, right through to the very end. We are extremely happy with our new home and would highly recommend.
Hi Holly, We're so pleased to hear that Hussain is doing so great at his job. Great to hear you're happy at your new place also. Take care, Folio Marketing Team.
5/5
TrustpilotProfessionalism, Responsiveness
I really appreciate the service provided to me by Folio London and especially Regan Compton.Is very professional and very responsive.He managed all the process smoothly since the viewing to the contact.
Hi Prescilla, Thanks for the kind review! Great to hear that Regan is providing a high quality service! Have a lovely day, Folio Marketing Team.
2/5
TrustpilotDifficult to Understand
It is really difficult to understand this company (Folio London - Royal Wharf and Royal Albert Wharf to be specific). It is usually like this; 1. Advertising & Marketing: Colorful, all well coordinated. Effective. 2. Pre-tenancy: A little shaky, hit or miss. Works fine in the end. 3. After paying your deposit: radio silence. Absolutely nothing, no effort from Folio to communicate or help tenants. You can email, you can call, you can visit their office, you sit, you stand, you jump, you cry, no help whatsoever. Nothing. Biggest risk is with anyone who gives notice in their current house and rents with Folio, you could end up homeless, through no fault of yours. For all Folio London leaders and colleagues reading this, why please? We all want to make a difference with the work that we do, how is unanswered emails, calls or inquiries making a difference?
Hi Sara, Very disappointing to read this. Can you email us to marketing@foliolondon.co.uk with the property address and who you viewed with? Thanks, Folio Marketing Team.
5/5
TrustpilotTaljinder @ Royal Wharf
Mrs Taj Raiye-Atwal who is my property manager has been very helpful with assisting me with the flat I am renting in Royal Wharf - William Baffin Court. She has gone above and beyond with personal matters and was very patient.
Hi Leslie, Thanks so much for leaving this review. We really appreciate feedback from our renters :) Thanks, Folio Marketing Team.
1/5
TrustpilotAvoid Folio at all costs. Extremely unprofessional and has left us practically homeless.
I started the application process for a rental flat with Folio around the beginning of August - all good, we completed our references and submitted them without 48 hours of viewing the flat, along with the holding deposit. After this point, the estate agent we dealt with gave us absolute radio silence despite me following up three times on the progress of our application. Fast forward to now, (3 weeks before I am due to move out of my current flat) and they have turned around and told me that another agent has actually confirmed the flat with someone before we even viewed it and has signed with them! Now it’s just a couple weeks till I have to move out of my current flat and they have just made it into an extremely difficult situation which could leave me homeless for a bit due to their lack of communication and checking in. Honestly, who leaves it to a couple weeks notice to check on the tenancy agreement? Massively unprofessional company who don’t pick up the phone to you or prospective renters and the way they have dealt with this has been abhorrent. Please avoid at all costs!
Good Afternoon, We're very sorry you feel this way and can only apologise for the situation that you feel that Folio London have put you in. We're aware that you're already in contact with us regarding this and that the issue has been escalated onto Management. Thanks, Folio Marketing Team.
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London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
The two Folio offices, by town:
