Folio estate agents in London

★★★★★ 1/5

Trustpilot

Folio broke into my flat without…

Folio broke into my flat without consent!I reported damp patches appearing on my ceiling, then I heard nothing back after more calls and emails still nothing. I go to pay my rent online and see the repairs section of the portal. Turns out someone turned up when I wasn’t home, I know this because something else was reported as broke which I never told anyone about meaning he/she would of had to of been searching around my flat, couple things are also missing. I have reported to the police, when I told the estate agent he said. Ah I see. I told the property manager she tried to tell me it never happened even though I was looking at it on the portal and then when she realised I knew, she said she would investigate and call me back, guess what, no call

Connor · 6 September 2021 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Friendly staff and very helpful

I was met at the door by Regan in Sterling Place. Showed us multiple available properties. Very polite and friendly and answered all my questions.

WotAJokah · 2 September 2021 · Folio London (Dawes Street)

★★★★★ 1/5

Trustpilot

I called this agency and asked them to…

I called this agency and asked them to arrange a viewing. I was told that the agent would call me back, I waited a week and no one called me. Then I called again and they told me again that the agent would call me and of course no one called me.

Serge · 2 September 2021 · Folio London (Dawes Street)

★★★★★ 5/5

Google

Awesome response time and great service. Managed ro finish a deal with Adam in days and looking forward to moving in soon. Adam was professional and available for us throughout the process and kept a clear line of communication which is always nice for a first time renter. All and all amazing experiences so far.PositiveResponsiveness, Quality, Professionalism, Value

Soheyl · 26 August 2021 · Folio London (2)

★★★★★ 1/5

Google

Generally, first months we moved in everything was great!! Then the property manager changed and the replacement was a disaster, lots of issues faced and them not being managed right, we kept emailing and asking Folio for a new replacement or to maybe talk them how to do their job right. After almost 6+ months they got back to us and brought us a new manager. The new one was quite good and again 3 moths later the manager left, leaving us once again, with no property manager. The company keeps telling us to contact them by phone or email, all of our calls and emails being ignored for a while; they need to be chased. This is not right. Also, we had hot water issues for over 8 times, 7 of them were during winter temperatures, and when there is not hot water there is no heating - in the cold. Lastly, during the renewal for our contract I received a follow up email on a request i made for the rent (this was during the pandemic) and the follow up email included all the emails between coworkers, and what I read was insulting - the way they talked about the pretty reasonable request I had. Of course then a more higher positioned staff called me to say sorry and offered us a voucher for all of that unprofessionalism. Generally, a not as a pleasant experience we expected to have - to such a new building block. The only good thing is the receptionists.Very professional.NegativeResponsiveness, Professionalism

Theodosia · 26 August 2021 · Folio London (2)

★★★★★ 1/5

Trustpilot

I am extremely disappointed with such…

I am extremely disappointed with such lack of care towards others in general, I tried to rent a flat in Bakersfield at first I was attended by Adam Prince I reported to him that I really wanted to rent the property in order to be close to my brother who lives nearby as he has health problems, I reported that I would do whatever was necessary. Started the process so Adam gets in touch saying that he would have to pay a holding deposit fee of £340 so far that's okay but when starting the analysis they found a problem on my credit score so I called Adam and I mentioned couldn't solve it at the time knowing that I have a steady job for more than 7 years and that my income was sufficient and covered what was required by the agency, then he suggested that I appoint a guarantor so I did including everything that proved the income for the procedure from my Guarantor to my surprise it was not accepted and I never knew the reason.What comes to my head! Will it be discrimination? Or simply taking advantage of a fee that won't be refunded after a frustrated process that went on for a month!? Remembering that the folio is a housing association where it exists to help end support people to find affordable places to live but there is no such help only commercial interest where the money comes first.

Janaina · 26 August 2021 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

It has been a wonderful experience with Folio

It has been a wonderful experience living in one of the properties managed by Folio. They were always very prompt and helpful to address all my queries and concerns throughout my tenancy. I would strongly recommend living in any of the properties managed by Folio.Also, a special thanks to Cindy Anderson as she has been quite amazing as she always did her best and strived to address all my queries and concerns very promptly and indeed made my stay worthwhile. Kudos to her & the entire team.!!

Sid · 24 August 2021 · Folio London (Dawes Street)

★★★★★ 4/5

Trustpilot

End of tenancy

Me and my flatmate lived at Norman Court for a year. Agata was very helpful during our time at Burgess Springs. She was very efficient and fast with replies whenever we needed anything done.

Eilidh · 19 August 2021 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Agata did an outstanding performance as…

Agata did an outstanding performance as my property manager. She was always available and helped make our moving out process must smother and less stressful.

Vitoria · 3 August 2021 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Really quick response and action from…

Really quick response and action from Folio. Could not be happier!

Sofi · 30 July 2021 · Folio London (Dawes Street)

★★★★★ 1/5

Trustpilot

Many issues under the surface at Appold Court Shoreditch

Many issues at Appold Court with Folio/Nottinghill GensisKey issues:-Constantly beeping smoke alarms on the development, management chose to ignore-Very unresponsive property manger (Sharon)-Constant maintenance issues (no hot water or heating for 6 weeks in winter)-Loads of admin trying to keep the place functional-Hit with a random energy bill for 23 month period 6 months after moving out.-Constant drug dealing out frontWe left because of these issues and are much happier without Folio in our lives. I would seriously consider your quality of life before moving in here. The building looks nice on a viewing but there are a lot of issues underneath.

Eric · 28 July 2021 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

City Park West

Although we had some issues with Folio they were dealt with promptly and efficiently. Agata was fantastic at sorting out a recent complaint and was always very professional, polite and quick to reply to emails. Our previous property manager Alice was also great at replying quickly and getting any issues sorted quickly. We absolutely loved the flat we rented and would have stayed if able to! The flats are beautiful and we thoroughly enjoyed the time there.

A.R.M · 15 July 2021 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

We had a great experience with Regan…

We had a great experience with Regan Compton. He was always available and quick to reply, and we managed to find a flat and have everything signed within a week.

Luca · 15 July 2021 · Folio London (Dawes Street)

★★★★★ 4/5

Trustpilot

Cindy

Cindy has been lovely, helpful and accommodating. She is very professional with quick responses and promptly solving any issues and questions, which we have really appreciate.

Flo · 14 July 2021 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

A really positive experience with this…

A really positive experience with this letting agency. We felt in safe hands with the whole tenancy process. From viewing to moving in we were happy with service offered and felt like we were well accommodated to. Thanks to our lettings negotiator Regan for helping us through the process. Would recommend.

Toby · 14 July 2021 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Fantastic company to work with

Have been working with Regan for a while now and what can I say apart from what a fantastic guy to work with. Nothing is a problem that cant be solved. Also just want to say a big thanks to Lerayne and Aimee for all their help also. A pleasure working with you all and look forward to the future. Thanks guys!!!

Dreytons · 14 July 2021 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Comfiest flats in central Harrow

I was very pleased staying in my one-bedroom flat at Drakeford Apartments. All rooms (including the bathroom) are very spacious and cosy. It has all the essential furniture, with a comfortable couch and double bed. It was lovely to have a “winter garden” balcony to sit and relax as well. The flat is at a great location for shopping or getting to the tube/bus station, as everything is less than five minutes away. I’m also very happy with the prompt and excellent communication with the property executive, Cindy, every time I needed her help.

Evangeline · 14 July 2021 · Folio London (Dawes Street)

★★★★★ 1/5

Trustpilot

Cancelled a property viewing 2 hours…

Cancelled a property viewing 2 hours before viewing... I already travelled to the area in preparation and took a day off for it. Really annoyed since they require 24 hours notice to book things yet expect customers to just be okay 2 hours before.

Mizu · 12 July 2021 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Agata Sungaila - Property Manager Superstar

Our property manager Agata Sungaila has been amazing since being responsible for our block of flats - she is super responsive, very fair, attentive and always made sure that we were happy with the outcome. She is a credit to Folio and has ensured that myself & my partner walk away with a very positive impression of Folio.

Liam · 8 July 2021 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Regan Compton is an amazing agent

Regan Compton is an amazing agent . Is very patient he listened to what you want and is quick to let you know when they have what you want . He found me a very very nice home in a matter of days , processed everything really fast and we are now enjoying out beautiful new home . I would definitely recommend Regan when looking for your next home

Cressida · 7 July 2021 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Fast and easy to deal with

Fast referencing and fast to respond to queries. I dealt with Regan and everything was smooth sailing. Great customer service and etiquette. Always heard back quickly in regards to any questions I had about the property.

Harry · 6 July 2021 · Folio London (Dawes Street)

★★★★★ 1/5

Trustpilot

They're part of Notting Hill Genesis

They're part of Notting Hill Genesis, so be sure to read reviews of those clowns before you decide to rent via Folio.I have never been more relieved to leave a property than I was New Hendon Village.

Luke · 5 July 2021 · Folio London (Dawes Street)

★★★★★ 1/5

Trustpilot

I called them in regards with a flat…

I called them in regards with a flat and a very bored guy answered and when I stated the moving date I would prefer they hang up. I tried calling back 3 times but no one would answer. Way to go Folio, very unprofessional.

Alex · 25 June 2021 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Best agency ever!

We have the chance to view few flat in Sterling Place with Regan, he was super helpful and detailed about any information and question. We are super happy to found this flat. And I'll recommend this agency.

Caterina · 22 June 2021 · Folio London (Dawes Street)