Trusted Agent profile
★★★★★
1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
Business-wide
Folio's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat agency to rent with! Fast responses, efficient and they have always seemed to have my best interests at heart. Gina has been our PMA and she has been fantastic!!
Hi Jazmin, That's excellent to hear. Thanks ever so much for your kind words and for leaving us this 5 star review. Have a lovely day, Folio Marketing Team.
1/5
GoogleHonestly the most horrible experience ever. Letting agent Nathan from east london takes forever to respond. Left it till the last day of me moving out to coercion me into paying 6 months rent up front making me use all my savings. Once I informed him I don’t feel comfortable paying that much, he then informed me that I would lose my holding deposit. Leaving me with no option but to use my entire savings. Honestly disgusted by the standard of customer service. I would honestly stay away and use another company.NegativeResponsiveness, Quality, Professionalism, Value
Hi Alwi, We're very disappointed to read this and are sorry you feel this way. We shall escalate this immediately for you. If you would like to discuss further, please email us marketing@foliolondon.co.uk. Thanks, Folio Marketing Team.
1/5
GoogleSave your time, money and sanity. - I have been ignored by my property manager for months on end about price matching flats with the same specs. - I didnt receive a up-to-date tenancy agreement for 9 months resulting in me constantly being locked out via deactivation of my fob. Would love to know why I hadn't received it. - paid service fees for a gym I couldn't access because they didn't give me a up to date tenancy agreement. - I am now currently being ignored as I chase up my deposit. Not worth it in my opinion. Addition: As a marketeer by trade to another marketeer I wouldn't advise using innacurate information when disputing a public review. I will add for the benefit of other tenants- I flagged this issue to my agent who then passed it onto a member of the operations team who resolved the issue within 24 hours.NegativeResponsiveness, Quality, Professionalism, Value
Hi Oksana, We're sorry you feel this way, however Management have tried to contact you several times to follow up on your issues but have not received an answer. Again, we're very sorry if there has been any inconvenience or distress caused but we are already on the case of resolving these issues for you. Thanks, Folio Marketing Team.
4/5
GoogleThe only reason I have given four stars is because of Gina, if it was just a review for Gina and not folio I would have given five stars. Our experience with folio, prior to Gina starting as property manager, was terrible but Gina has made our experience since then much better. She is always quick to sort out any problems and has been very kind and helpful throughout. Folio are lucky to have her and so are we. Thanks Gina for making what could have been a continuous, terrible experience into something very pleasant, all because you came along and actually cared. :)
Hi Lia, Thanks ever so much for the review. We're so happy that the service has improved under Gina's watch and that residents are happier! Have a lovely day, Folio Marketing Team.
5/5
GoogleWhen moving in to our new apartment our property manager Gina Christie ensured it was a seamless process. Any concerns or issues that we have had, were dealt with efficiently and promptly. Great customer service.
Hi Bronagh, Thanks so much for this lovely review, it means so much to The Team! Happy to hear that Gina is doing a splendid job :) Have a lovely day, Folio Marketing Team.
5/5
GoogleFolio has been a great landlord, with hassle free renting process and fixing issues if any. Gina Christine has been a fabulous property manager, responding and acting upon queries quickly and promptly.PositiveResponsiveness, Quality, Professionalism
Hi Vatsal, Thanks for providing this review online for us. We're so pleased to hear that you're satisfied with the Property Management Service provided by Gina. Thanks, Folio Marketing Team.
1/5
GoogleAll the negative reviews here are definitely warranted. The flats at Porter's Edge in Canada Water are nice but the management is absolutely awful and has steadily gotten worse over the past year. Emails and phone calls go mostly unanswered and the only way to get their attention is through a negative review like this on the internet (maybe not even then). The few times when they do eventually respond, nobody really knows how to solve the problem and so you get passed from one person to the next. A clogged bathroom drain took a few months to fix and a leak from the ceiling is, well, still leaking. To be fair it's only been three weeks of no response so it's still early days. We've had to move out later this month after a two year stay. For anyone reading this and considering moving here, I would very very very strongly advise against it.NegativeResponsiveness, Professionalism
Hi Rohan, We're very dissappointed you feel this way. We know you're already speaking with Property Management, therefore we know you're able to contact them. We're sorry you feel this way. If there's anything further you would like to discuss, please email us marketing@foliolondon.co.uk and we can take a look. Thanks, Folio Marketing Team.
5/5
GoogleI’ve recently moved into an apartment in Royal Wharf & I couldn’t be thankful that I already am for my Property Manager Executive “Gina C”. She has been so helpful with any issues I’ve had & one of the nicest person I have ever met. Would definitely be giving Folio London 5 stars due to this.
Hi Miguel, Thanks for this kind review and for singing Gina's praises for her professionalism and personality on the job! Have a lovely day, Folio Marketing Team.
5/5
GoogleAdam conducted our viewing for one of the apartments. He systematically guided us on the nuances of the lease, conducted us in a thorough professional manner, had in depth knowledge about various nuances and followed up in a very proactive manner. Perhaps the best experience so far. Good work!
Hi Arjun, Thanks for leaving this review and describing your positive experience of reaching out to Folio London when you were in need of a new home to rent! Adam will be very pleased to see this review and very appreciative. Thanks, Folio Marketing Team.
5/5
GoogleFolio London has wide range of rental apartments available around London. I have come a cross to them through google search and have rented one for more than a year. I would like to express my gratefulness to Yasmine to our manager that looked after us whenever i would inquire if there was any issues she would also get back to us on time and would deal with professionalism. Best service, best experience from Yasmine . Would highly recommend folio london.
Hi Daima, Thanks so much for sharing your experience of renting with Folio London online. We honestly appreciate it so much and you have no idea how much it helps it. Thanks, Folio Marketing Team.
5/5
GoogleI’ve lived in a folio property for over a year now and they have been fantastic! We have a small elderly dog and having the chance to live in such a beautiful property that’s also pet friendly is so nice. By far the nicest flat we’ve ever lived in! Safe, secure, modern and friendly staff - plus the loveliest neighbours too!PositiveResponsiveness, Quality, Professionalism
Good Morning, Thanks for your review. We know how much pets mean to our renters, so being a pet friendly landlord is very important to us! Thanks for commending our staff for being personable and for saying that your home feels safe and secure. Have a lovely day, Folio Marketing Team.
4/5
GoogleI enjoyed my time at Porters Edge Canada Water, I think some of the previous reviews are misrepresenting the block. In my experience I always had quick response times from management and the excellent concierge service. They make the effort to learn your name and block making the place seem more personable, I would recommend this block to anyone looking to move to London as it has everything you need in one spot.
Hi Abigail, Thanks so much for leaving this review. We agree that some of the other reviews are a misrepresentation of our service levels and we're so pleased to hear that we make your Development feel personable and friendly. Have a lovely day, Folio Marketing Team.
5/5
GoogleAlmost 9 years in London and by far the best experience from flat viewing to living in Royal Wharf under Folio management. Raidah J (Lettings Team) was very helpful during the viewings, and special thanks to our property manager, Gina C for her prompt response to each of our requests. Overall, very happy with the service.PositiveResponsiveness, Professionalism
Hi Mars, Thanks for leaving this review! Great to hear that we have provided you with the best renting experience during your 9 years in the Capital! Pleased to hear that team are keeping you satisfied as a tenant! Thanks, Folio Marketing Team.
5/5
GoogleOur most recent experience has been absolutely spot on. Hussain from the lettings team has been very prompt with his responses and always been receptive to our requests. His professionalism is top. Our move-in has been smooth apart from not having the apartment keys on the day. Although that won’t deter me from giving a 5* rating.
Hi Bolvin, Thanks ever so much for this review! We really appreciate your feedback! Folio Marketing Team.
5/5
GoogleFolio are fantastic to rent with. They’re fair, honest and super helpful. Gina in particular has been an incredible property manager. She’s helped sort out problems immediately and she’s also very empathetic. It helps a lot knowing you’re renting from good people!
Hi Mo, Thanks ever so much for the review and for providing this positive review regarding Gina's level of service at Royal Wharf. Have a lovely day, Folio Marketing Team.
1/5
GooglePathetic service, totally unprofessional Me and my husband are new to the country and were looking for a flat. After finalising a flat, making the advance payment and initiating the paperwork, the property agent fell sick and stopped responding to our calls/messages for 4-5 days. We were anxious and hence visited the folio office personally to sort it out. There we were assured that all paperwork was done and we can move in as decided. On the day of shifting there was no agent to help us checking in the flat as apparently the keys to the flat were not available with anyone. The flat however was unlocked as cleaning was still going at the time we moved in (after being assured that cleaning is completed prior to our move date). Keys to the flat were couriered to us later on. We were not informed that there should be keys for other areas as well such as meter boxes compartment and letter box. We just realised this after speaking to a neighbour. No agent briefed us anything with respect to the equipments functionality, meter boxes, water supply etc. The person who was supposed to visit today to fix the non-working equipments(boiler) postponed his visit to tomorrow(living without hot water for 2 days). Now we have experienced an abrupt power cut, and have no idea whom to contact because no one gave us any briefing about anything. There is only one person named Sharon who has proved to be helpful in our situation.
Hi Arunima, We're very dissappointed to read this review and are sorry that these issues have arisen. If you would like to raise a complaint, please do not hesitate to email us marketing@foliolondon.co.uk Thanks, Folio Marketing Team.
1/5
GoogleTerrible service Avoid Folio completely, renters please beware. The process will go quickly before you rent with them; they will tell you what you want to hear to sign the contract post-haste. But as soon as you move in, the incompetence is outstanding. The amount of issues I've had is so disappointing and draining: From their own property managers trying to charge us more for parking, when we speak to our Neighbours and know that some pay nothing or way less for parking, and then them taking away the space they offered just because we asked if we were paying the same rate as everyone else - the parking spaces are all the same size and in the same lot- so why different rates! Moreover, I am paying more for my flat and have asked numerous times- why we pay more than others with the exact same spec as our flat- for no response. And bins in the bin storage room not being picked up for almost six months+ resulting in a very unhygienic, overflowing bin room and then us having to travel somewhere else to dispose of our bins or store them in our flats or balconies. Plus, now the communal area is not being cleaned, and there is graffiti outside the building. By the way, this is a new build, so I'm stunned they wouldn't try and keep it looking nice after being notified. There is more: Squatters and others using our bin storage and parking lot as a means to live or as a bathroom. We then suggested that they put up signs saying there is CTV on the premises, and no reply once again. The lack of communication unless you continue to pester and the uselessness on their end is incredible! I will continue to post my negative reviews on whatever site will have them and complain to whatever board unless Folio changes how they treat their tenants. To reiterate, if you are looking for somewhere to rent based on my experience, I would not recommend Folio! I've had family who have rented with L and Q and Peabody, and even though they are not perfect, their experience does not match mine, and I would suggest those companies way before I suggest Folio! Lastly, before posting this review, I emailed Folio's marketing team, hoping they would want to resolve these issues, but I guess they didn't.NegativeResponsiveness, Quality, Professionalism, Value
Hi Funmi, We have escalated this onto Management for you already. A Manager says they will call you shortly. Thanks, Folio Marketing Team.
5/5
GoogleI been with Folio (Royal Wharf) for about a year now and so far personally speaking I had an excellent experience with my property manager - Gina. She has been diligent with my requests and made sure all my issues are timely handled and resolved (eg. I had logistic issues while moving into the flat as it was during holidays, I also had issues with parking management, and quite other few -- all of this issues are unpredictable but Gina made sure she owned it and resolved it for me). My evaluation is based on how the issues are handled and my overall experience with Folio from the time viewing a property to renting for year.PositiveResponsiveness, Quality, Professionalism, Value
Hi Girish, Thanks for taking time to write this review and for sharing your experience of dealing with Gina online. It's pleasing to hear that our Property Management service levels are satisfactory :) Have a lovely day, Folio Marketing Team.
1/5
GoogleLetting side is good, we had Adam help us find a good apartment and managed to settle lease agreements quite easily. The property management side has been absolutely terrible. When we moved in, we never heard from our property manager at all. Had to find their email from a different source before being able to raise repair claims. One of the repairs was regarding bad smelling water and a faulty cylinder. 4 sets of plumbers have been sent to us who have confirmed the same issue that the cylinder needs to be replaced. It has been 3 months since we reported the issue and still no replacement has been arranged. Additionally, we haven’t been able to contact our property manager for more than 2 weeks now and our calls don’t get answered and every email bounces.
Hi Robert, We're very disappointed to hear this and are sorry you feel this way. We have made Property Management aware of your concerns, so hopefully this is resolved ASAP. Thanks, Folio Marketing Team.
4/5
GoogleI'm surprised to see all the negative reviews. We rented a flat from Folio 2 months ago and moved in 3 weeks ago and yes, they said flat will be properly clean and everything will be fixed and it's not but our property manager Hannah is super helpful about it and she's helping us with all the repair that have to be done. Of course, they should have been done before we moved in but as long as they are willing to do it now I'm ok with it, just hope everything will be ready really soon. More about Hannah, we lived in few flats before renting from folio and they were all not perfect but never had so much help from any other property manager like we have now from Hannah, I hope it stays this way for the whole time we live in the apartment.
Hi Patrycja, Thanks so much for leaving this review and giving an insight into the positive experience, which we hope continues for a long time! We hope you love renting with us. Thanks, Folio Marketing Team.
5/5
GoogleJust moved into an apartment managed by Property Manager Gina C from Folio London. We noted the Outstading unique service: she not only gets jobs done promptly, but she is also friendly with superior communication skills. lucky you if you have Gina C as your property manager. AnisPositiveResponsiveness, Quality, Professionalism, Value
Hi Anis, Thanks so much for the kind review! We're pleased to hear that you are satisfied with Gina's work. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotDefinitely recommend
Our most recent experience has been absolutely spot on. Hussain from the lettings team has been very prompt with his responses and always been receptive to our requests. His professionalism is top. Our move-in has been smooth apart from not having the apartment keys on the day. Although that won’t deter me from giving a 5* rating.
Hi Bolvin, Thanks ever so much for the kind review, it's much appreciated! Folio Marketing Team.
5/5
TrustpilotTruly had the loveliest experience with…
Truly had the loveliest experience with Wes! He really helped me get my cactus the home I wanted! Everything just the way I liked it (abs I was a fussy one) lol! Thank you Folio!
Hi Shani, Thanks so much for leaving this review. We really like hearing from those that have just moved and are settling in. We hope it's all gone well for you. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotVery supportive with a 100% response…
Very supportive with a 100% response rate whenever I have any issues or queries.Definitely worth recommending!
Hi Samuel, Thanks so much for leaving this kind review. We're so pleased that you're happy with the service. Folio Marketing Team.
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London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
The two Folio offices, by town:
