Trusted Agent profile
★★★★★
1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
Business-wide
Folio's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotGreat tenant experience
It’s been a pleasure working with Cindy. Very professional as our property manager. Thank you.
Hi Jeannie, Thanks for leaving this kind review. Have a lovely day! Folio Marketing Team.
1/5
GoogleI was about renting with Folio till I read the bad reviews. I am posting this because the customer service at folio is so terrible, nobody picks calls or replies to emails. PLEASE BELIEVE EVERY BAD REVIEW YOU HAVE READ ABOUT FOLIO. No wonder the rent is cheap compared to other 'new build' apartments in East London. Thank goodness I have not paid any money.NegativeResponsiveness, Quality, Professionalism, Value
Hi Modupe, Really sorry that you haven't been able to get through. We're experiencing a very high volume of calls right now. Can you let us know what properties you were interested in viewing so we can make sure somebody contacts you? Please email us marketing@foliolondon.co.uk Apologies for the inconvenience. Thanks, Folio Marketing. Team.
5/5
GoogleI wanted to take an opportunity to commend the great customer service I received from one of Folio's Neighborhood Manager Hannah Hussain. Honestly, I travel for work around the globe but there is no one who has ever made me and my wife feel more valued as a customer than Hannah. Her professional attitude with such a friendly approach should be like an industry standard if it isn't already. We were moving property that were previously managed by some one else and now handled and managed by Folio. I feel like I won a lottery on my first interaction with Hannah itself when I found out that she works for Folio and she is indeed my neighbor hood manager for both properties. Now moving is already to hectic but Hannah left no stone un turn to explain me everything about check out and check in process, great suggestion to get keys 3 days early to move into new property rather than rushing in, she helped us get all the relevant furniture items that we needed in the new property and even went above and beyond to confirm by showing so much care that she would check with us even the color theme we are planning so when she places an order for furniture then she will try to match it if she can. I mean who does that. Only Hannah herself. Her great communication skills shines through her emails and over the phone where clear messages are mentioned and if she is not sure she will double check by reaching out. This was by far the best move and the best decision that we had by going with Folio and having Hannah Hussain as our case handler and neighbor hood manager. She is a gem and really knows are insights around property business including the construction element side. She is a rock star and I believe Folio should definitely recognize how hardworking she is and a great asset she is to the company. Thank you Hannah Hussain and Thanks Folio for been such a professional company.PositiveResponsiveness, Quality, Professionalism, Value
Hi Dani, Wow! What a review... Firstly, thanks for taking time out to write this. Hannah will certainly appreciate it. We're always pleased to hear from satisfied customers (particularly when they put it online for everyone to read! :) ) We're so happy to hear that our Property Management help to put smiles on peoples faces! All the best, Folio Marketing Team.
5/5
TrustpilotVery helpful
Hussain is a very good negotiator and followed up all my enquiries quick and accurate.
Hi Kathleen, Thanks for the kind review, we're really appreciative! Folio Marketing Team.
5/5
TrustpilotOur experience with Folio London was…
Our experience with Folio London was excellent. We received great communication through out the process and our agent Hussain went out of his way to find us a nice place to live
Hi Natasha, Thanks for leaving this kind review. Thanks, Folio Marketing Team.
1/5
GoogleRating only, no written review.
Hi Mariam, We'd appreciate it if you could elaborate a little further on this review by sending us an email to marketing@foliolondon.co.uk? Thanks, Folio Marketing Team.
1/5
GoogleRating only, no written review.
Hi Fahim, We're disappointed to read this 1 star review. Perhaps you could elaborate a little by emailing us at marketing@foliolondon.co.uk Thanks, Folio Marketing Team.
1/5
GoogleRating only, no written review.
Hi Jessica, We'd like you to elaborate a little on this review. If there's anything you'd like to discuss, please email us marketing@foliolondon.co.uk Thanks, Folio Marketing Team.
4/5
GoogleRating only, no written review.
Thanks for the 4 star review! Have a lovely day.
5/5
GoogleRating only, no written review.
Good Morning, Thanks ever so much for the 5 star review! Have a lovely day, Folio Marketing Team.
1/5
GoogleRating only, no written review.
Hi Edgar, Please could you elaborate a little further on this review by sending an email to marketing@foliolondon.co.uk? Thanks, Folio Marketing Team.
5/5
GoogleRating only, no written review.
Hi Martin, Thanks for the 5 star review. Have a lovely day, Folio Marketing Team.
5/5
GoogleNice apartments
Hi Lukács, Many thanks for this review! Have a lovely day, Folio Marketing Team.
1/5
GoogleIncompetent people, especially Daniele brown
Hi Ruk, You've given us a low scoring review on Trustpilot with little explanation. Can you expand a little on this please? Thanks, Folio Marketing Team.
1/5
GoogleThese guys are a joke, you cant get hold of anyone phone just rings and rings
Hi Gary, We understand your frustrations but we are experiencing a higher than normal volume of calls at present and we are understaffed. We've passed your enquiry onto the Lettings Team who have said they will be in touch shortly. Thanks, Folio Marketing Team.
5/5
Googleexcellent service by Simon, always helpful to assist with any issue!
Hi Alex, Thanks for your 5 star review. We really appreciate it and it helps us a lot :) Have a lovely day, Folio Marketing Team.
5/5
GoogleAbsolutely loving my experience with Folio! All our queries has been attended to in a timely manner by our PME Gina who is absolutely fantastic!
Hi Christelle, Lovely to hear from you and see yet another positive review left for Gina :) We hope your experience continues to be as good as this. Have a lovely day, Folio Marketing Team.
5/5
GoogleAs a new tenant moved in with the support of Adam from folio proprrty managment , everything went smothly forward and iam very happy with the service provided .
Hi Nasrin, Thanks ever so much for the review. It's very much appreciated! Have a lovely day, Folio Marketing Team.
4/5
GoogleFolio have been attentive and Gina in particular has always sorted anything we needed doing with pace and professionalism. She makes sure things get done!PositiveProfessionalism
Hi Josh, We're so pleased to hear that you find our service both timely and professional. Thanks so much for the 4 star review, have a lovely day. Folio Marketing Team.
5/5
GoogleGina Christie who is my property manager was very helpful since day 1. She always replied my emails very quickly and solved any issues without asking twice. Thanks Gina!!!!!
Hi Alpcan, Many thanks for your review. These are exactly the levels of service that we strive to achieve! We're so pleased that you are satisfied. Have a lovely day, Folio Marketing Team.
2/5
GoogleUpdate After my complaints and posts on social media all was sorted and they returned my money back. ................................................................. Disgraceful service!!! Used Folio years ago and recently they charged me incorrectly and made me pay twice some fees. After showing all receipts they have recognized it, but still they don't return my money back! Don't recommend at all.
Hi Laura, We're sorry you feel this way, but following your Trustpilot review, along with all of your social media complaints, this has already been passed to Property Management, who are already in contact with you. Thanks, Folio Marketing Team.
5/5
GoogleMrs Taj Raiye-Atwal who is my property manager has been very helpful with assisting me with the flat I am renting in Royal Wharf. She has gone above and beyond with personal matters and was very patient.
Thanks for the review Leslie! Have a lovely weekend. Folio Marketing Team.
5/5
GoogleAdam Prince was a top quality agent, helped us out bucket loads. Didn't think it'd be so easy to find a place so quickly in London and Adam made it seamless. Looking forward to moving in soon!PositiveResponsiveness, Professionalism, Value
Hi Drew, Thanks ever so much for the review. We're pleased to hear that our level of service is of such quality and that Adam made the process so easy for you. Best of luck with moving in and settling into your new home. Thanks, Folio Marketing Team.
5/5
GoogleRenting with folio has been an absolute delight! Since we moved in our property manager Gina Christie has been so helpful and dealing with issues we had so quick ! She absolutely responds sa fast to us and she is such a lovely person ! We are very pleased !!!
Hi Anna, Thanks so much for this review. We love reading online reviews like this, that let everyone know the efforts that are put into our services :) We're so pleased to hear that our staff are both professional and personable. Have a lovely day, Folio Marketing Team.
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London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
The two Folio offices, by town:
