Trusted Agent profile
★★★★★
1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
Business-wide
Folio's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotMany thanks for Karolina’s help…
Many thanks for Karolina’s help although it takes long time, she still helps with a lot patience many thanks
Hi Ying, Thanks so much for the 5 star review. Folio Marketing Team.
5/5
TrustpilotKarolina Madrzecka at Folio London was…
Karolina Madrzecka at Folio London was fantastic when sorting an apartment for my 18 year old for her fist time living away from home for university. Karolina held my hand throughout the whole process, despite me living 3 hours away! The process is not simple if you are not used to the London rental market but Karolina explained and supported us with each stage. Karolina was professional, kind and helpful with every interaction we had. Thank you Karolina!
Hi Jayne, Thanks for leaving this kind review We're pleased to hear that our Lettings Team satisfied her requirements and hope she settles into her new home. Thanks, Folio Marketing Team.
5/5
TrustpilotSuper responsive
Booked the flat with Agent (Raidah) and it was a wonderful experience. She was very responsive and was able to understand our situation very well. Was always available via call or message. Best experience with an agent since the time I moved to London.Thanks,Puneet
Hello Puneet, Thanks for leaving this review. It's great to hear about your experience! Folio Marketing Team.
4/5
TrustpilotMoving with Folio : My experience
Our folio agent Raidah Joomawas very informative and helpful with our transition into our new home. She went above and beyond her role to assist us in this strenuous process. Most things went fine and any issues That we brought to them are being resolved by Aimee and James.It would've been better if the house came in the condition we asked for. However this hopefully will be resolved soon.Other than that, the team are awesome.
Hi Ahmed, Thanks for leaving this review, much appreciated! Folio Marketing Team.
5/5
TrustpilotI would like to mention a very kind and…
I would like to mention a very kind and helpful worker at foliolondon her name is Lerayne Nisbett, always professional, polite and sympathetic to all our needs, a real asset to the company if you ask me.Thank you Lerayne for all your help
Hi Tony, Thanks ever so much for leaving this review! Pleased to read such glowing reports of our staff, as always! Folio Marketing Team.
5/5
TrustpilotBest experience dealing with Karolina
Karolina was assisting us with all our queries during the referencing process and she has been an amazing person to deal with. She was always there to respond to our queries through email or calls. We haven't had any issues through out the process because of her prompt responses.
Good Morning, Thanks so much for the review. Karolina will be very much appreciative! Thanks, Folio Marketing Team.
5/5
TrustpilotAimee was amazing!
Aimee was amazing!Thank you so much Aimee AK
Thanks ever so much for the kind review. Have a great day, Folio Marketing Team.
1/5
Trustpilotridiculous customer service.
ridiculous customer service.I was on the phone with the manager of folio London about a washing machine problem and he shut the phone in my face because his working hours were over.Terrible
Hi Lu, We're disappointed to read this. Please could you send an email with your address to marketing@foliolondon.co.uk so we can look into this for you? Thanks, Folio Marketing Team.
1/5
TrustpilotWouldn’t recommend
Unprofessional, slow service and very often not responding - kinda unacceptable considering they act as property managers too.
Hi Giorgos, We're very disappointed to read this. We have informed Property Management. If you would like to discuss further, please email us marketing@foliolondon.co.uk. Thanks, Folio Marketing Team.
4/5
TrustpilotAgata, that’s it. That’s the Review!
Spent just under 3 years there - initially the process wasn’t the best experience when moving in. It was hard to make contact with people on the ground when moving in let alone for the early small queries and issues. Then Agata came into the business and made a world of difference. Information, communication and support became much more efficient through Agata. She was very good with communication on WhatsApp and very understanding. Hope that her work continues to make Folio a better agency!
Good Afternoon, Thanks so much for leaving a great review and for sharing your experience of dealing with Agata. Have a great day, Thanks Folio Marketing Team.
1/5
TrustpilotPossibly the worst experience I have…
Possibly the worst experience I have ever had. I rented a flat with my friend, after months of asking for the code for the main gate (there is no intercom, so anyone without a key cannot enter the gate unless you open it yourself). Very inconvenient, and no reason why the residents are forbidden from knowing the code.My friend had a medical emergency and I had to call an ambulance. The ambulance could not get through the gate, I had to waste valuable time running to the gate and opening it because these people could not care less about their tenants. Thankfully those minutes didn’t make a difference, but she could have died. I am seriously considering suing them, this must be a breach of health and safety regulations. An absolute shame
Good Afternoon, We're very disappointed to read this review. Please can you email marketing@foliolondon.co.uk with your address so we can pass on this to the relevant party? Thanks, Folio Marketing Team.
5/5
TrustpilotI’ve been living in Chelmsford and I’ve…
I’ve been living in Chelmsford and I’ve had Agata as my property manager, and honestly I’ve had the most wonderful experience. She’s made my entire process with folio so pleasant and has been there for me every step of the way. I have previously had bad experiences with rental properties so I am very grateful for this one. I highly recommend folio and Agata.
Good Afternoon, Thanks so much for the kind review and for providing us with some feedback on the Team! Folio Marketing Team.
5/5
TrustpilotKarolina was amazing!
Thank you so much to Karolina for all your time; to answer questions, deal with issues, and making the move-in process easy and stress free. You went above and beyond for us and it is very much appreciated.
Hi Chris, Thanks so much for the review, much appreciated! Folio Marketing Team.
1/5
TrustpilotLived in Oaklands Rise for 8months
Lived in Oaklands Rise for 8months. What a bad experience. Water outrages all the time, flat was very dirty when handed over, even tho it was new, support takes ages to answer our questions and charged us part of the deposit for cleaning costs even though it was left clean.Bad transport connection, streets are always under construction because of HS2
Hi João, Very sorry to hear this. We will send your feedback onto the team. If there are any other issues you would like to raise with us, please email marketing@foliolondon.co.ukThanks, Folio Marketing Team.
5/5
TrustpilotRaidah has been excellent - I recommend Folio
Raidah has been excellent - answered all queries promptly, dealt well with all requests, was flexible, friendly and professional. Raidah even helped us with things when it wasn’t really her responsibility, going above and beyond. We’ve now moved in and really like our new place. Honestly a breath of fresh air after dealing with other letting agencies and agents, who don’t answer or return calls, leave you in the dark and anxious about finding a place, or sometimes just outright behave appallingly.
Hi Ana, Thanks ever so much for the kind review. It's much appreciated! Folio Marketing Team.
5/5
TrustpilotCity Park West
Renting with Folio has been one of our best decisions. Agata Sungaila, our property manager at City Park West, has been the most amazing, kindest, attentive property manager. She truly made a difference in our experience, and we are entirely grateful for her.
Hi Lili, We always love hearing from renters! Great to hear that you had such a positive experience with your Property Manager, Agata! She will appreciate your kind words. Folio Marketing Team.
5/5
TrustpilotReally great experience with Folio and Hussain
I had a really great experience with Folio. Hussain Kothia was very patient with me, when I couldn't make up my mind about what flat I preferred and move in date. He was very helpful through the process and responds to emails even after I moved in. The process was very easy.
Hi Aminat, Thanks for the great feedback. Folio Marketing Team.
5/5
TrustpilotI am very grateful to Wesley for…
I am very grateful to Wesley for helping us to rent flats easily and smoothly， even we still in Hong Kong.
Good Morning, Thanks ever so much for the review. Folio Marketing Team.
5/5
TrustpilotLiterally all I can say is “Thank You…
Literally all I can say is “Thank You Raidah” I absolutely appreciate the time & support you Have given us during this period of moving home. Absolutely love our new space and we are super grateful on how you have guided us during this time, Thank you Raidah! :)
Hi Yaz, Thanks for the kind review. We really appreciate it! Thanks, Folio Marketing Team.
1/5
TrustpilotI am a bit surprised to see the high…
I am a bit surprised to see the high ratings here and I start to think if it is only me having such a horrible experience. I rented a flat in Ealing for around 14 months. I have gone through 4 different account managers/ executives and most of the time I was informed by my neighbour instead of the company itself. I could sense the executives had done their best and I intend to believe this is more of a problem of the company management. There is a tenant who created so many problems to all of the neighbours but Folio has done nothing about it even there has been continuous complaints submitted.My tenancy ended on 31 May and today is 4 July, and I am still waiting for news from Folio on my deposit! I heard nothing from them, sent numerous emails and got no reply! I read again on my tenancy agreement and it mentioned the deposit should be returned within 20 days of tenancy end date. I would expect an email even more time is needed for processing but again, nothing. Honestly speaking the property itself is great, but the service is horrible (I would blame the company management and direction)
Hello Julia, This is a concerning review. Please could you email us your address to marketing@foliolondon.co.uk so we can try and resolve these issues for you. Thanks, Folio Marketing Team.
5/5
TrustpilotHussain Kothia from Folio London…
Hussain Kothia from Folio London Limited was astonishing. He was very quick in every matter and prompt in answering questions and phone calls. The professionalism was like his middle name, and I look forward to collaborating with him in every matter being more than reliable. This company should be very proud to have a man like him in the company.
Hi Andrei, Thanks ever so much for the kind review! Really appreciate this, Folio Marketing Team.
5/5
TrustpilotThanks Karolina!
Karolina was extremely helpful. She went above and beyond to assist me with securing the property and even afterward to make sure that I was settling in. Thank you so much again for all your support.
Hi Cherise, Thanks for the kind review! Much appreciated, Folio Marketing Team.
5/5
TrustpilotHuge thank you to Karolina
Huge thank you to Karolina! She was super helpful from beginning to end. Great communication, very reliable and really nice! Thank you!!
Hi Shireen, Thanks so much for the kind review! Appreciate the positive feedback. Thanks, Folio Marketing Team.
5/5
TrustpilotWesley has been epic to deal with :-)
I would like to say a massive thank you to Wesley who has been a breath of fresh air to deal with, very professional, always followed up and stuck to his word!I honestly couldn’t recommend him highly enough!My name is Dominic (Josh)
Good Morning! A pleasure to read a happy and positive review like this first thing on a Wednesday morning! Have a lovely day Josh and many thanks for the review. Folio Marketing Team.
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London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
The two Folio offices, by town:
