Trusted Agent profile
★★★★★
1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
Business-wide
Folio's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI had been a resident of Folio London…
I had been a resident of Folio London for the last year. The service offered by property manager Cindy Anderson and her team was excellent. They are proactive in solving any problems and leave no stone unturned for a great living experience. I had a wonderful time overall and would highly recommend it.
5/5
TrustpilotGreat experience!
We've had a great experience with Folio and especially Charlie Morton and Agata Sungaila who helped us move house between the two of Folio's properties. They were very helpful, professional and friendly from the start to the end. Thank you for your help through the entire process, we love our new home!
5/5
TrustpilotFantastic service and always available…
Fantastic service and always available to solve the problem !!
5/5
TrustpilotFantastic facility
Fantastic facility. Close to the train stations and 40mins from the city centre door to door.Cindy at reception never skipped a beat. Any queries or issues we had were dealt with in a timely and orderly fashion.
5/5
TrustpilotCindy from Folio
Cindy was great! She asked how long our issue had been going on for and made sure it was resolved. Response was quick and effective! Appreciated the speedy resolution.
5/5
TrustpilotSpecial thanks to Mrs Taj in Folio London
I live in one of the properties managed by Folio London the managers are really great and helpful, they respond quickly to the enquiries and special thanks to Mrs Taj she is really helpful.
5/5
TrustpilotAgata from Folio London has literally…
Agata from Folio London has literally been the best landlord/agency I could ever asked for! Always ready to help you with everything and super quick with her replies. Couldn’t recommend her more!
Hi Siliva, thanks for leaving us your review! we are happy you've had a positive experience with us. Thanks, Folio Marketing Team
5/5
TrustpilotReally good experience
Really good service povided by KarolinaWe have moved in Good environment
5/5
TrustpilotNathan was my letting agent he…
Nathan was my letting agent he successful found me 2 different properties and was always communicating effectively with me during the process. I am super happy with Folio’s service and would highly recommend them.
Hi Caroline, Thanks for leaving this review and for sharing your experience of dealing with Nathan! Thanks, Folio Marketing Team.
1/5
TrustpilotAwful people
Awful people. Evicting me and my elderly sick disabled father, purely because he has become housebound. They are using this as an excuse as we have been tenants for seven years and they can only put our rent up annually with the price of inflation. The way in which they have dealt with this has been a disgrace.
As explained on numerous occasions, we take our responsibility towards the safety of our residents seriously and need to ensure everyone is able to evacuate in the event of a serious incident.If we are not given the necessary information to complete a full risk assessment, we are left with no option but to serve notice.Serving notice to bring a tenancy to an end is always an action of last resort and one we want to avoid. We look forward to you getting in touch with us, as requested on multiple occasions, so we can complete your risk assessment and avoid further action being taken.Thanks, Folio Marketing Team
5/5
TrustpilotI had Hussain help me and he was…
I had Hussain help me and he was amazing! The process was very quick and efficient. He was also very quick with responses as well! Great experience all round
Hi Camilla, thanks for leaving us your review! we are happy you've had a positive experience with us and found the process efficient. Thanks, Folio Marketing Team
5/5
TrustpilotKarolina was really helpful and kind
Karolina was really helpful and kind, she replied me in a super efficient way, nice experience overall.
5/5
TrustpilotA very painless move start to finish
Charlie helped me with everything from viewings to the application process and the move and everything in between. He was very friendly, easy to talk to and eager to answer any questions that came up. He even helped me secure the exact flat I wanted taking an early deposit and not showing it at later viewings. Overall a great experience.
Hi Lindsay, thanks for leaving us your review! we are happy you've had a positive experience with us and found the team friendly. Thanks, Folio Marketing Team
5/5
TrustpilotCharlie Morton review…
Charlie Morton was both friendly and efficient. He listened to what I was saying and was not pushy.
Hi Charlie, thanks for leaving us your review! we are happy you've had a positive experience with us. Thanks, Folio Marketing Team
5/5
TrustpilotQuick and easy process.
Quick and easy process.. Charlie has been a legend and very helpful throughout the whole process!..
Hi Ashley, thanks for leaving us your review! we are happy you've had a positive experience with us. Thanks, Folio Marketing Team
5/5
TrustpilotCharlie one of your agent has been very…
Charlie one of your agent has been very good. He is professional, nice and honest.
5/5
TrustpilotIt was a pleasure to work with Karolina…
It was a pleasure to work with Karolina Madrzecka, Lettings Negotiator. She took care of us and treated us like a family members not just clients. Our case was not easy but she helped us to find decision to rent a property that we dreamed of. Always in touch and helpful even after business hours. Great respect and recommendations.
5/5
TrustpilotExcellent support by Raidah Jooma from Folio
I have worked with Raidah Jooma from Folio to secure an apartment for rent. I had an amazing experience with her so far. She has been very patient, efficient, and respectful with all our interactions. We have very recently moved to the UK, and Raidah has been very helpful in assisting us and making sure we are able to secure the apartment through a smooth and inclusive process.
5/5
TrustpilotI was really happy with my very first…
I was really happy with my very first experience renting with Folio London. Right from when i spotted the apartment on Right move in the midst of other options I had committed to, Raidah, the agent I worked with at Folio to rent the apartment was very responsive and friendly throughout the entire process. She made the process really seamless, and it made it easy to trust her recommendations and directions in going along with Folio to rent an apartment. Up to my move in, the process was indeed seamless working directly with Raidah.
5/5
TrustpilotI have had great 3 years with Folio in…
I have had great 3 years with Folio in Chelmsford. Agata as a property manager has been helpful and professional regardless of the issue. Thank you for making my tenancy easy and smooth.
5/5
TrustpilotGetting a flat with Folio
Karolina Mardzecka, a big thank you for the help with the onboarding. It was seamless and easy!
Hi Petru, thank you for leaving a positive review for our agent Karolina. We are happy to hear the service she provided met your requirements. Thanks, Folio Marketing Team
5/5
TrustpilotResponsiveness and effectiveness
The agent was responsive through the whole process until renting. She provided me with alternative solutions when problems arose and was trustworthy.
Hi there, thanks for your review! We are glad you have had a positive experience with us. Thanks, Folio Marketing Team
5/5
TrustpilotFolio is highly recommended
Folio is amazing! The flat is perfect, almost everything is available! And of Folio’s team, Karolina is the best! She helped us a lot and was there whenever we wanted anything, just to support and solve any issues, promptly!
Hi there, thank you for leaving such a positive review. We are happy that Karolina has provided you with great service and that you are enjoying your new apartment. Thanks, Folio Marketing Team
5/5
TrustpilotExcellent experience
helpful, kind, vary patient and flexible. I got a beautiful clean apartment. I can recommend it to everyone
Hi there, thanks for your review! We are glad you have had a positive experience with us. Thanks, Folio Marketing Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
The two Folio offices, by town:
