Trusted Agent profile
★★★★★
1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
Business-wide
Folio's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotFolio is the best
I have contacted many agencies but folio was the best so far…! Everyone were helpful especially Raidah was very helpful… Although the process was time taking it was easy..! I recommend Folio to my friends and family who are searching for a new property in London..!
Hi there, thank you for your review. We are glad you found the process easy and would recommend us to others! Thanks, Folio Marketing Team
5/5
TrustpilotI would like to appreciate…
I would like to appreciate Raidah support finding right flat for me and helping me with my multiple request and making sure I moved to the flat on my plan day, thanks Raidah for your immense support :)
5/5
TrustpilotRaidah was pro-active and continuously…
Raidah was pro-active and continuously available throughout the pre and post move in process. She was extremely helpful and made the renting flawless. Very professional and organised in here approach.
5/5
TrustpilotThe professionalism and readiness to…
The professionalism and readiness to help. Also making sure the process is as easy as possible
5/5
TrustpilotAgent Review - Raidah
The agent understood my requirements in out first meeting and focussed on helping me find a place which met them. She was professional and organised and I was able to find a place that I was looking for.
5/5
TrustpilotRenting through folio London was an…
Renting through folio London was an amazing experience to me. Folio London made my renting process become very easy, straight forward and simple to accomplish the whole process of renting. My state agent Mr Nabil answered all my queries fast and in a very professional way. He’s very polite and is always there to help when never I needed him. I have no doubt in my mind, when never I will need to rent again, I will look for folio London and Mr Nabil to take care of my needs.
5/5
TrustpilotThank you Raidah
Raidah was really helpful, especially in answering all the questions I had. Her kind support has made the entire moving experience a great one.Thank you Raidah!
5/5
TrustpilotGreat at communicating and very prompt…
Great at communicating and very prompt when it comes to attending tasks that needed to be done regarding the letting.
5/5
TrustpilotRaidah was very helpful all through
Raidah was very helpful all through, guiding and answering questions in all stages of the process. Prompt replies and an A1 service altogether.
5/5
TrustpilotQuick and painless
Karolina was super helpful throughout the entire process. She was really friendly, quick to answer any questions and give us helpful updates.
5/5
TrustpilotLiterally cannot speak highly enough of…
Literally cannot speak highly enough of Folio, but more specifically Charlie. It was the easiest, most stress free rental process I've ever done. Charlie was super lovely, responsive and quick to go above and beyond answering any questions I had. Whole process took from Friday-Monday, and I get my keys next week - thank you Charlie!
5/5
TrustpilotGreat Experience and very professional company | Thank you Raidah
I recently moved in to a Folio rental with my partner and new born. I would like to especially thank Raidah for her support. She was nice and provided videos and enough information to enable us make a choice. Move in process was very smooth. All queries have dealt with in a speedy and professional manner.
5/5
TrustpilotRaidah
Raidah is really the biggest asset of Folio London - she’s been very helpful during the whole process and she is the person who is always ready to help and give a hand with anything needed. Very happy and impressed!
5/5
TrustpilotGood experience!
We had a good experience with Folio. Raidah was very helpful, friendly and communicative throughout the process, and everything went smoothly.It was definitely a different experience from "normal" real estate agencies!
2/5
TrustpilotI would never recommend renting with…
I would never recommend renting with this company. We have just left the apartment we recently rented after 4 years (we have live in 3 apartments all in the same block of flats at Porters Edge).We have experienced no hot water for DAYS (with a newborn baby), constantly broken lifts, lived with serious mould whilst pregnant & had our deposit lost & unprotected during this time (took months for them to find it & even then they paid the wrong amount back). We also had mice running through our flat, I had a 2 week old baby at the time. Every timeI brought up a concern it was never seen as a priority and took months to fix. We have seen 5 property managers come & go - this clearly isn’t a 1 person job as the service we have received in the past has been so incredibly poor & the position obviously needs reassessing. The only positive to living here was the amazing concierge team who were so helpful & friendly. They would go above & beyond to help you at any opportunity unlike other members of staff!
5/5
TrustpilotFolio London - good service guaranteed
This is my second time renting through Folio London and I couldn't recommend this company more. Their staff is helpful on every level, especially Raidah our letting agent who guided us step-by-step making the process a piece of cake!
5/5
TrustpilotI would very much like to thank Yasmine…
I would very much like to thank Yasmine for the wonderfully done work,for a quick response,when most needed,for the care . I am very proud ,that there is still such a wonderful and responsible employee. Which make you feel safe and confident in your home environment. Thank you Yasmine,You are Star❤️🌟
5/5
TrustpilotGreat Experience & Super Smooth Process
Overall, the experience was amazing with Folio! The agent from Folio (Raidah Jooma and Hussain Kothia) was great. She made sure I have all the available information about the apartment, was really quick to reply and answered each and every question I had. She made the process super smooth for me and I totally loved it. Great work and great team!Thank you, Folio and Raidah & Hussain!Best,Pranjul
5/5
TrustpilotGood service
Was able to move in fast, flat was prepared and clean. Raidah Jooma was very helpful!
5/5
TrustpilotAwesome Experience
seamless experience, i booked it back from India.Great support from team!
5/5
TrustpilotHad a great experience renting a place…
Had a great experience renting a place through Folio. I had Raidah as my agent and the entire experience was really straightforward and smooth! Completely hassle free, from viewing to key handover!
5/5
Trustpilotthe service was sooo good
the service was sooo good! Raidah was so helpful and made the process quick and easy!
5/5
TrustpilotExcellent service
Excellent service, especially from Ms. Raidah
5/5
TrustpilotComparing to other agencies in London
Comparing to other agencies in London, Folio is good. Received swift replies from employees. Plus the property was delivered in proper conditions as promised, which was not the case with other agencies.
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London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
The two Folio offices, by town:
