Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
TrustpilotNice apartments, not so nice team
Incredibly slow in all managerial processes. My friend and I had an apartment and we’re ready to pay 6 months up front immediately. With the apartment being on the market and empty it took a full month before any progress was made. As a side note I was already living in the same building and wanted to move furniture to the new apartment which was empty at the time (4 days between move-out and move-in). They did nothing to accommodate. Instead I left parts of furniture (desk and tv) in my old apartment with notes to say they could be placed in the basement if they were distracting in preparation for new tenants. Instead they threw away the furniture and charged £500 of the security deposit + we had to stay in an Airbnb during the 4 day period even though the apartment we had rented was already paid for, empty, and ready for us. The friction for why we weren’t able to get there on time was due to them being slow communicating. It would take days to hear back and would often have to send out reminders for them to even see messages. Cindy comes across as the least service minded person I’ve ever come across. Very entitled and derogatory over email. We had a 1 hour delay during our move-in day due to a traffick incident we got stuck in (van carrying furniture). So, we called her up to let her know an hour in advance. She said it was not okay and that she went out her way to be there at our arrival. It was fair enough that we were late and that she could hand in the keys to the concierge. However, the tone of voice in her response was highly inappropriate. The only good take away is that we got the apartment we wanted and haven’t had toe deal with the team since the move in.
Eirik · 16 August 2023 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Dear EirikWe would like to express our apologies for any inconvenience you experienced during your stay. Please know that any deposit deduction would have only been carried out if it was found justifiable by your property manager. We understand that this can be frustrating, but please rest assured that we are always fair and transparent in our dealings.In regards to your move-in day, we would like to clarify that whilst Cindy is your property manager, your move-in would have been carried out by a member of our inventory company. We apologise for any issues that may have occurred on that day, and we can assure you that we will take steps to ensure that this does not happen again in the future.Thank you for bringing these issues to our attention, and please do not hesitate to reach out to us if you have any further concerns or questions. We value your feedback and will work hard to ensure future dealings continue to run smoothly.
★★★★★ 5/5
TrustpilotTrustworthy
Well organised, polite and diligent, Raidah helped us with all our property needs. Documentation from the Folio came in a timely manner and was easy to follow the steps to fill in the forms. Highly recommend.
Ruta · 15 August 2023 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Dear Ruta,Thank you for leaving such a positive review! Your feedback is incredibly valuable to Folio London, and it motivates us to continue working hard to exceed your expectations. We are grateful for your support and look forward to serving you in the future.-Folio Marketing Team
★★★★★ 5/5
TrustpilotHappy with the service provided
Rating only, no written review.
Sharanya · 13 August 2023 · Folio London (Dawes Street)
★★★★★ 1/5
TrustpilotThe worst
Please do not trade with them: We had a broken pipe followed by black fungus for 3 months, have been ignored 3 months before we decided to beak our contract. In all occasions the issue has been pushed or ignored, our health got bad linked to the fungus, we had to live in winter with windrows opened and could not use a big part of our flat, and they refused to give us a correct compensation (they proposed 200!). To this date, we are still waiting for it. Some other tenants had to wait 1 month to get an answer to be able to leave their place. Folio is definitely the worst real estate company you could go for
Lauriane · 13 August 2023 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Dear Customer,We are sorry to hear about the experience you’ve had in one of our homes. However, we assure you we take all cases, such as this one, very seriously. After speaking with our operations team, we can confirm that your property manager attended your property the day after you reported your findings. An assessment was arranged at their earliest convenience, and various work was carried out on the property to make it safe for you again.We understand that this situation would have caused you inconvenience, and to make it up to you, we are aware that your Property Manager had arranged a full deposit and any refund of any overpaid rent, which we believe should be satisfactory compensation, although your Property Manager is staying in contact with you to reach a suitable solution.We value your feedback and appreciate your business and we take all customer feedback on board to better our service. If there is anything else we can do to improve your experience with us, please do not hesitate to let us know.Best regards,Folio Marketing Team
★★★★★ 5/5
TrustpilotPleasant experience so far
Raïdah, the agent, was a pleasure to deal with. She was patient and professional and made sure the process went as smooth as possible. Considering this is my first experience of renting, I have had a pleasant experience so far with Folio.
Sodiq · 12 August 2023 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Dear customer,Thank you for leaving such a positive review! Your feedback is incredibly valuable to Folio London, and it motivates us to continue working hard to exceed your expectations. We are grateful for your support and look forward to helping you again in the future. - Folio Marketing Team
★★★★★ 4/5
TrustpilotGreat property in ideal location
Property manager was very helpful throughout our tenancy with most things being resolved
OB · 11 August 2023 · Folio London (Dawes Street)
★★★★★ 5/5
Trustpilotmy first rental property
i have been trying to find a rental property for more than month. Folio London has been very helpful from beginning to sign the tenancy agreement. I am very pleased with the service of Nabil Gamhiouen, he has been very kind and patience though out my tenancy process. I will recommend Folio London to other friends also. thanks
麥深雅 · 11 August 2023 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Dear Customer,Thank you for leaving such a positive review! Your feedback is incredibly valuable to Folio London, and it motivates us to continue working hard to exceed your expectations. We are grateful for your support and look forward to helping you more in the future!-Folio Marketing Team
★★★★★ 4/5
TrustpilotOverall
Overall, experience was great. Nabil was very supportive of the process. Only issue I encountered was initially reaching out to Folio London office. I really struggled. Also the use of automated system for reference system was great idea but was challenged by difficulties to reach out to operator. Asked about pin number but was not able to find this so it was difficult
MY · 10 August 2023 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Dear Customer,Thank you for leaving such a positive review! Your feedback is incredibly valuable to Folio London, and it motivates us to continue working hard to exceed your expectations!-Folio Marketing Team
★★★★★ 4/5
TrustpilotWhen we were looking to move in we were…
When we were looking to move in we were in touch with Hussain who guided us very well and made sure the process went smooth. He regularly replied to any of our queries that we had.
Renny · 8 August 2023 · Folio London (Dawes Street)
★★★★★ 1/5
TrustpilotFolio keeps breaking the law and ignoring us.
Folio failed to protect our deposits correctly, which is a violation of UK civil law. Our property manager, Sharon Taylor, ignored any attempt to warn her about it and also suppressed any attempt to file a complaint with her line manager. She ignores her tenants for several months at a time. Disgusting and shameful behaviour. We have everything backed up by email chains as hard evidence.Edit: Folio tried to remove this review but I had the evidence to back it up. Folio's response below does not acknowledge how long Sharon ignored us for and how the deposits were protected but listed under the incorrect tenants. They already know as they have been informed multiple times. Awful behaviour.
Waseem · 7 August 2023 · Folio London (Dawes Street)
Agent replied · 13 June 2024
Dear Waseem,Thank you for taking the time to share your feedback. We have thoroughly reviewed your comments with our operations team and would like to address your concerns.As a standard practice, we always secure our customers' deposits with a third party, yours was no different. We have checked our records and can confirm that your tenancy with us ended in June 2022 where by your own deposit was returned to you in July 2022, as evidenced by the email threads we have reviewed.We apologize for any confusion or inconvenience the process of a refund may have caused you. Please don't hesitate to reach out to us if you have any further questions or concerns.Sharon is a trusted member of our team and whilst you may have dealt with her as your property manager, she would have had no direct involvement with the return of your deposit.Wish you all the best, Folio Marketing Team
★★★★★ 5/5
TrustpilotThey are very helpful and the process…
They are very helpful and the process is very quick and efficient. Thank you to Nabil and Karolina, very nice people.
Lorena · 4 August 2023 · Folio London (2)
★★★★★ 5/5
TrustpilotThey are very helpful and the process…
They are very helpful and the process is very quick and efficient. Thank you to Nabil and Karolina, very nice people.
Stefanie · 4 August 2023 · Folio London (Dawes Street)
★★★★★ 5/5
TrustpilotOur move in was smooth and comfortable
Our move in was smooth and comfortable. Hussain was our lettings agent. He did a fantastic job guiding us with all the procedures pre move in. He was prompt with his responses. Agata is our property manager and she has equally been helpful since we moved in. Thanks you.
Sananda · 3 August 2023 · Folio London (Dawes Street)
★★★★★ 5/5
TrustpilotCharlie Morton has been super helpful…
Charlie Morton has been super helpful and professional in showing us around and answering our queries. His patience’s and timely responses make the entire application process very smooth!
SS · 3 August 2023 · Folio London (Dawes Street)
★★★★★ 5/5
TrustpilotWe are satisfied with this flat and the…
We are satisfied with this flat and the agency that helped us feel at home from the first day after moving. And thanks to Hussain Kothia for his hard work and understanding.
Aliona · 2 August 2023 · Folio London (Dawes Street)
★★★★★ 5/5
TrustpilotGood experience
Charlie Morton showed me around and helped with the referencing. He was really helpful throughout the process, and offered advice about the surrounding area during the viewing, as well as showing me all of the amenities of our flat.
Charlotte · 31 July 2023 · Folio London (Dawes Street)
★★★★★ 5/5
TrustpilotFantastic agents, especially Karolina!
Karolina helped us view and then secure our flat in Stratford Halo - she was incredibly helpful throughout the process, from answering our numerous questions, helping us through the negotiation and contract process and is always available to answer any questions or concerns we might have. This is our first time renting in London, and Folio and Karolina have made the process as seamless as possible.
Ishani · 31 July 2023 · Folio London (Dawes Street)
★★★★★ 5/5
TrustpilotJooma and Karolina have been helpful…
Jooma and Karolina have been helpful and responsive during the onboarding process. Thanks for the help.
Kenneth · 31 July 2023 · Folio London (Dawes Street)
★★★★★ 5/5
TrustpilotRaidah was amazing!
raidah was very helpful from the beginning to the end. she was always prepared to answer any questions at any time of day. i recommend
Shy · 24 July 2023 · Folio London (Dawes Street)
★★★★★ 5/5
TrustpilotWe are very pleased for Charlie’s help
We are very pleased for Charlie’s help! He has been so professional and fast in handling every necessary documents whilst having excellent customer support. He truly deserves 5 stars and I can happily say I am great Folio London has employees like him!
Alexandra · 19 July 2023 · Folio London (Dawes Street)
★★★★★ 5/5
GoogleRating only, no written review.
Rameez · 19 July 2023 · Folio London (2)
★★★★★ 5/5
GoogleIt is very good experience working with Karolina and Folio. Karolina has guided us through all the process and was always there in case of any queries.
Umesh · 19 July 2023 · Folio London (2)
★★★★★ 5/5
GoogleWe had Karolina Madrzecka as our lettings negotiator. She answered any questions . Always in touch and helpful even after business hours. She is a professional in her field.
Ella · 19 July 2023 · Folio London (2)
★★★★★ 5/5
GoogleI recently met with the lettings negotiator, Karolina, when me and my wife were in process of searching for a flat. She is professional and has great communication skills. Karolina Madrzecka was really supportive during documents process.
Oleg · 19 July 2023 · Folio London (2)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
