1/5
GoogleRating only, no written review.
Trusted Agent profile
Folio estate agents in London
★★★★★
1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
Business-wide
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Our offices
Folio's two offices, most reviewed first. Each has its own page.
Latest reviews from every Folio office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleFrancis Thomas helped us secure a property after 3 months of feeling it would never happen. He is a credit to the company and we are grateful for all him and Folio have done for us!
5/5
GoogleI had a great experience with Karolina as my letting negotiator. She was always quick to reply my messages and calls and she helped me find the perfect place to stay. She listened to my preferences and shared multiple options to match. She was friendly, professional and knowledgeable. I would definitely recommend her to anyone looking for new home.
5/5
TrustpilotI got the best services and the whole…
I got the best services and the whole process was very quick and easy.
1/5
TrustpilotAbsolutely awful company and customer…
Absolutely awful company and customer service. We have lived in one of Folio flats for over two years now. Throughout our stay we have had to continuously deal with the constant mould issues in the flat. We are being told this is due to improper ventilating of the flat on our part but it is not true as we always keep our windows open throughout the whole year even the winter months making our flat freezing cold! We live in the flat with one year old daughter and such conditions are inappropriate for anyone yet alone a little child. We have dealt with a lot of issues mould related, broken pipe leaving the flat flooded. In response to my continues emails to our property manager I am being told to be patient and ignored. It took over three weeks for them to change the bathroom and bedroom flooring after the pipe breaking. My recent emails have been completely ignored by the property manager as well as the other managers that I reached out to. Absolutely awful living conditions along with awful management. As paying tenants who never missed any of our payments we are very disappointed in your company!!
Agent replied · 13 June 2024
Dear Sabina,We are sorry to hear that you have experienced mould issues within your apartment. We understand that this is a recurring issue and that our property manager has been working with you to resolve it. We take great care to ensure that our homes are safe, comfortable, and up to standard, and we want to assure you that we are committed to addressing any issues that arise promptly and effectively.We appreciate your feedback and will continue to work closely with your property manager to ensure that any outstanding mould issues are resolved as soon as possible. We want you to feel comfortable and happy in your home, and we will do everything we can to make that happen.Thank you for bringing this to our attention, and please don't hesitate to reach out to us if you have any further concerns.Best regards,Folio London
1/5
TrustpilotDisproportionate Annual Rent Increase
I have been a tenant in Royal Wharf for two years, and my overall experience has been positive. I appreciate the service provided by Folio and have enjoyed my time here. They increase the rent annually, which I understand to some extent. Last year, the increase was £39 per month, and I was content with that adjustment.However, this year, I received a significant rent increase of nearly £200 per month. As an NHS nurse, this sudden increase presents a considerable financial challenge for me.In an effort to find a more reasonable solution, I contacted the renewals department and expressed my concern, particularly as I reside alone in a studio flat.Regrettably, Sandrae's response did not align with my expectations. She initially assumed I was renting a one-bedroom flat and stated that, "Unfortunately, the proposed rental is what we require for this property, and if it does not meet your affordability criteria, please ensure that you give us the 2-month notice as per the agreement terms." I clarified that I was renting a studio flat. Despite her assurance of updating her records, the rent increase remained unchanged, and she reiterated the same response: if dissatisfied, "please ensure that you give us the 2-month notice."This left me feeling unsettled and concerned about the continuity of my tenancy. It is crucial for potential tenants to be aware of the possibility of substantial rent increases and the impact it may have on long-term stays. If you plan to reside in the area for an extended period, please bare in mind this could happen to you. I hope my honest feedback helps others make informed decisions when considering staying at Royal Wharf for an extended period. Lastly, I would like to note that my experience with Sandrae stands as an exception, as I have been content with the services provided by others at Folio.Best regards,J
Agent replied · 13 June 2024
Dear Customer,We are sorry to hear that you were unsatisfied with the recent rent increases. Whilst our rents go up in line with the market rates in your area and development we understand that unexpected expenses can be challenging to manage, and we try our best to give our tenants notice before any rent increases to help them make the best decision for their current situation. We appreciate your compliments on our overall services while you were living with us. We strive to provide a comfortable, safe, and welcoming environment for all our tenants. Your feedback is valuable to us, and we take it seriously as it helps us improve our services.We wish you all the best in your future endeavours and hope that you will consider us again in the future.Best regards,Folio London Team
1/5
TrustpilotFolio London have owed a refund to me…
Folio London have owed a refund to me for 37 days and I am still waiting. Multiple times they have suggested that it has been processed and yet they have still sent nothing. Completely a unacceptable way to conduct business.Update: besides the fact that they have replied to say that my money has been processed and will be paid immediately, I still have not received any funds.
Agent replied · 13 June 2024
Dear Brett,Thank you for taking the time to leave us a review. We are very sorry to hear that you experienced a delay in receiving your refund back from us. We understand how frustrating this can be and sincerely apologize for any inconvenience caused.We can assure you that the delay was due to a fault in our system, which has since been identified and resolved. Your refund has now been processed and will be returned to you imminently. We appreciate your patience and understanding in this matter.If there is anything else we can do to assist you, please do not hesitate to contact us. We value your feedback and will use it to improve our services for all of our customers.Best regards,Folio London Marketing Team
5/5
TrustpilotReally great service
Really great rapid customer service, which was very helpful. The whole process went really fast, there is help along the way at all points from before viewing the house, through the whole referencing process, with moving in. A very professional and thorough company
5/5
TrustpilotRaidah was very helpful and…
Raidah was very helpful and professional. She helped me and my girlfriend finding an amazing apartment and kept her promise. The transition went smooth from first calling them to moving in. First month in the place, so far so good!
5/5
TrustpilotSecuring a tenancy - Easy and efficient!
My husband and I were searching for a property for a few months and we were super lucky to have come across Folio. I requested a viewing in the evening, Charlie from Folio was in touch the following morning and booked us a viewing on the same day. Such an efficient process and we put down an offer immediately after our viewing. One key unique experience we had with Charlie was that he asked all the necessary questions and evaluated the chances of us meeting the minimum criteria required to rent the property. While from some of other experiences, key information isn't always provided until after putting down a holding deposit - which in many instances is non-refundable. For me, this line of questioning showed me that Charlie had our best interest in mind too. Folio's process from viewing to move-in is so smooth and straightforward. Having rented for several years, this has been one of my most pleasant and stress-free experiences! Thank you Folio and special thanks to Charlie!
Agent replied · 13 June 2024
Dear customer,Thank you for taking the time to leave a positive review on Trustpilot. Your kind words have truly made our day here at Folio London. We strive to provide excellent service to each and every one of our customers, and it means so much to us to hear that we have succeeded in doing so for you.Best wishes,Folio London Team
5/5
TrustpilotI had a great experience at Folio…
I had a great experience at Folio London, particularly working with the agent Charlie Morton. They have been really helpful throughout the tenancy process and made everything smooth and easy. I would highly recommend their services to anyone looking for a hassle -free renting experience.
4/5
TrustpilotGood
Timely follow up and assertive response.
5/5
TrustpilotFast, professional and reliable
Raidah always respond immediately, and she’s patient and helpful during the whole process.
5/5
TrustpilotLegend Nabil
I wanted to take a moment to express my gratitude for the exceptional service I have received from folio London and specially from Nabil Gamhiouen during my house renting process.Throughout this house hunting journey, I faced several challenges and issues that left me feeling disappointing many time thought. However, being Civil engineer and construction Manager, by having experience of 6 years in construction and real estate industry I can strongly say nabil’s unwavering support, professionalism, and polite demeanor truly stood out and made a significant difference, his responses, willingness to address my concerns, and dedication to finding solutions were truly commendable.Throughout the time his commitment to ensuring a smooth and hassle-free experience has left an indelible impression on me. Thank you Nabil and Folio London for the really best and dream property deal..!
5/5
TrustpilotReply very fast and accurate
Rating only, no written review.
5/5
TrustpilotRaidah was a great help
Raidah was a great help getting our tenancy sorted and kept us informed. On arrival we were met by a member of the team to have a walk around the flat and note any issues, which are now awaiting repair. The flat was handed over In good condition, very clean with new furniture. Any scuff to walls were noted efficiently
5/5
GoogleI would like to thank Adam Prince (Bushey) for his support and assistance in finding an apartment. A professional in his field, who patiently answered all our questions, was as much as possible in touch and provided support. I recommend this company and recommend it to my friends who are looking for an apartment.
5/5
GoogleRenting from Folio gave me a piece of mind. Professional team that works hard to make sure you get a great customer service as they have a great knowledge to guiding you through all the process from the viewing to signing the contract. Throughout this they still manage to sort out all the aspects without any delays. Time and time again they keep a close eye to ensuring your stay has all the necessary a commodities.
5/5
GoogleBest property we ever rented. Agata is the best property manager. Always polite and answers all our queries. She will always find a away to bring a solution to our issues. Forget about rental stress if Agata is your property manager!!!! Be blessed Agata!
5/5
TrustpilotSpecial mention to Hussain who has been…
Special mention to Hussain who has been more than helpful and easily reachable to answer any questions and guide me through the process, removing the usual stresses associated with moving house.
1/5
TrustpilotAvoid at all costs - drug takers use bin rooms
Won't seem to fix anything in the local building on Greenstock Lane, HA1. Bin room broken for 8 months now with drug takers using it to sleep in too whom are very aggressive and have been reported to the police. Folio won't acknowledge door needs to be fixed and have ignored all requests. I would avoid the building at all costs.
Agent replied · 13 June 2024
Dear Customer, Thank you for bringing your concerns to our attention. We want to assure you that Folio London has identified the issues you mentioned and we are currently in the process of getting the work fixed. We understand that it can be frustrating to see delays, but please rest assured that we are working hard to resolve the issues as quickly as possible.Thank you again for your feedback, and we look forward to resolving this matter for you soon.Best regards,The Folio London Team
5/5
GoogleThe best experience with Folio and very happy with my new flat, special thanks to Hussain Kothia who made whole renting process easy, smooth and stressless.
5/5
GoogleBest property we ever rented. Agata is the best property manager. Always polite and answers all our queries. She will always find a away to bring a solution to our issues. Forget about rental stress if Agata is your property manager!!!! Be blessed Agata!
5/5
GoogleI am pleased to be one of Folio tenants. I must admit this was the smoothest moving experience I had as well as the fastest one - it took only 4 days from the point I saw the flat and to the point when I had signed tenancy agreement. Karolina handled my case very professionally and she was extremely helpful at every step of the deal. She is the real professional and she's extremely great at what she does. I didn't have any question left unanswered and always in a timely manner.
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Questions about Folio
Which Folio office has the most reviews?
London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
Where are the Folio offices?
The two Folio offices, by town:
- London (2): 2, Killick Street, London, N1 9FL
- London (Dawes Street): Dawes Street, London, SE17 2GR
