5/5
TrustpilotGood experience
Just moved in to my new flat. Great service and communication. Quick and smooth process. Thank you Francis
Trusted Agent profile
Folio estate agents in London
★★★★★
1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
Business-wide
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Our offices
Folio's two offices, most reviewed first. Each has its own page.
Latest reviews from every Folio office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotRaidah was so helpful!
Raidah really went above and beyond to help us out, my partner and I really appreciate it
5/5
TrustpilotGood experience!!
Charlie helped us finalise the flat and even after that was available to clear out a few doubts. Thank you!
5/5
TrustpilotI had Charlie showing me around and…
I had Charlie showing me around and honestly couldn’t have felt more at ease, very friendly and professional young man with a warming presence and was nothing but helpful throughout the process! Thank you so much again!
5/5
TrustpilotVery fast and efficient process!
Rating only, no written review.
5/5
TrustpilotFolio has made my move to London so…
Folio has made my move to London so easy. Coming from the Netherlands was quite stressful but I met Francis at Folio and the whole experience was made a whole lot easier.
5/5
TrustpilotHappy to move in!
I just moved in to London one month ago. I super appreciate Raidah helped me to find my dream flat. Everything is better than my expectations, including the neighborhood, price, service, and furniture. Highly recommend it!!!
5/5
TrustpilotJust moved to London and I was looking…
Just moved to London and I was looking for somewhere to rent, came across Francis at Folio and the experience couldn’t have been better. He was able to find me what I was looking for within my budget! And he was so friendly and helpful! Moving to a new place, let alone London is very daunting so I was delighted to have someone help!
5/5
TrustpilotBrilliant service - would definitely recommend
I moved into my flat two weeks ago and I couldn't be happier. Francis was incredibly helpful with finding me a suitable place and answered any and all questions I had. Would definitely recommend!
5/5
TrustpilotI met with Francis and he made the…
I met with Francis and he made the whole experience so easy. He was a pleasure to work with and I would highly recommend him for his knowledge and professionalism.
5/5
Trustpilot10/10 experience
We have been moved in for almost a month now, and everyone has been great.Raidah helped us from applying to the move in date. She was very efficient, polite and helpful throughout the entire process and we felt very fortunate to have someone as great as Raidah look after the moving in process. Wouldn’t change anything.
1/5
TrustpilotThieves
Absolutely awful company just they think of how to take your money costumer service is disgusting please please avoid this company never never rent from this company they are thieves don’t do the mistake we did please be careful.
4/5
TrustpilotWe recently moved into the development…
We recently moved into the development Opal Court by Folio. Super great move in experience and after sales support by Raidah & Amiee. Overall the flats and the development itself are really good. Sometimes the cladding work can be noisy if they are working near the flat but other than that we are very satisfied.
5/5
TrustpilotFrancis from folio London is super…
Francis from folio London is super amazing and the best, thank you for making my flat search seemingly stress free and worth it.God bless you real good, I wish I can give you more than 5 star you are the best.
4/5
GoogleGreat experience overall, certainly 5 stars for Karolina who was very helpful and responsive from arranging viewings to answering my queries and big thanks to Sharon as well for ensuring a smooth and stress free move in.
5/5
GoogleI had a quick and smooth experience with Karolina. She was very accommodating, addressed all our concerns right away and was always quick to respond. I'm quite happy and comfrotable with the flat I have moved into.
1/5
Google1 star cause couldn't be less, I been a tenant for over 1 year and it was a very bad experience. Is impossible to contact the property manager by phone and any email gets automatic replies saying to contact someone else, if you have any problem it get months to fix it and at the end of the tenancy they kept part of the deposit over charging silly things. I strongly recommend not to work with this agency. Thanks goodness my contract is end and is finish this nightmare.
5/5
TrustpilotAlways on hand
After living as a tenent for over 1.5 years, Sharon has gone above and beyond to fix any issue quickly. She replaced the blinds in the living room and bedroom so that we could have privacy on the ground floor and sleep well at night. The bed was creaking so she saw that this was fixed. All maintenance issues were sorted quickly. Sharon is kind, friendly and treats you with respect. A true testament to how letting agents should be run. With Folio you’re in safe hands, highly recommend!
5/5
TrustpilotGreat service
Great service, very well committed and excellent communication and responsive.
5/5
TrustpilotReally great service - highly recommend
We recently moved into our new flat and throughout the tenancy process, from viewing the flat to signing our tenancy agreement, Raidah was great! She was honest, responsive and very helpful. I'd highly recommend Folio - thank you for your support.
5/5
TrustpilotGreat!
We needed a place quickly and Francis was so accommodating and helpful! He made a stressful process so much easier, he was friendly and replied quickly :)
5/5
TrustpilotI moved into a folio apartment recently…
I moved into a folio apartment recently and Radiah, an agent with Folio was very helpful through out the entire process. She was really responsive, and was able to provide very quick answers and solutions to making moving seamless! The development is also really good!
5/5
TrustpilotVery smooth and professional…
Very smooth and professional experience. Folio utilise efficient technology solutions which has made the whole move-in process seamless.
5/5
TrustpilotThankfully to Folio London & Nabil Gamhiouen
After struggling on the market for months, (with irresponsible agency) it came the solution for me & my partner thanks to Folio London. Thanks to Nabil an amazing person & agent who helped us during the process of rent (professional, punctual, always positive & helpful, many thanks)
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Questions about Folio
Which Folio office has the most reviews?
London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
Where are the Folio offices?
The two Folio offices, by town:
- London (2): 2, Killick Street, London, N1 9FL
- London (Dawes Street): Dawes Street, London, SE17 2GR
