Trusted Agent profile
★★★★★
1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Folio's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotTenancy on an urgent basis
We were looking for a flat on an urgent basis and thats when we came across Raidah. She helped us throughout the process, navigating us through complex and lengthy processes whilst staying patient with us throughout.
5/5
TrustpilotFrancis was great
Francis was extremely helpful and efficient.
5/5
TrustpilotGood
Good attitude, patient
5/5
TrustpilotGreat experience!
Working with Francis at Folio London made, what would usually be a stressful experience, an easy and excitable experience. His knowledge of the market and consistent, thorough communication ensured I was continually kept in the loop. He was easily contactable and answer all my questions quickly. Would recommend working with Francis and the team to anyone looking for property in London!
5/5
TrustpilotFrancis is amazing
Francis has been great at finding me a property to move into. He’s taken the time to show me multiple places, talk through my options and all the details of the flats and process. He has made it such a smooth process.
5/5
TrustpilotFrom first contact with Company's…
From first contact with Company's Agent(Francis),all the way to rent a property was pretty easy and nice.Thanks a lot for that Francis and good deals for you !!!100%recommend.
5/5
TrustpilotGreat experience
I had a quick and smooth experience with Karolina. She was very accommodating, addressed all our concerns right away and was always quick to respond. I'm quite happy and comfortable with the flat I have moved into.
5/5
TrustpilotProfessional agent
Thank you to francis for showing us folio, very professional and helpful.
5/5
TrustpilotI had the pleasure to deal with Francis…
I had the pleasure to deal with Francis nice guy very efficient in a week we've moved in our new flat . Thank to Francis,best experience so far we had with a property manager.
5/5
TrustpilotExcellent experience!
From the very first contact with Francis, the communication throughout was great and he helped us with every step of the process - through viewing to moving in. He was always so genuine, responsive and efficient. Francis made the whole, quite daunting process, really manageable. I can’t imagine a better service!
5/5
TrustpilotGreat experience
Charlie was extremely friendly, helpful and efficient in helping us move into a flat. He was very responsive and understood our time sensitive situation. Would 100% recommend for a personable agent.
5/5
TrustpilotCharlie has been beyond helpful!!
Charlie has been beyond helpful! He really has been super quick and incredibly helpful. Had a great experience.
5/5
TrustpilotNabil the lettings negotiator is…
Nabil the lettings negotiator is amazing, nice, helpful and very polite. Would recommend to rent through him.
5/5
Trustpilot5 stars for Karolina.
5 stars for Karolina for all her help, very responsive and supportive throughout the entire process.
5/5
TrustpilotA happy Folio tenant
When I first moved in to my flat in Homerton I wouldn't have scored Folio (building owned by the parent company Nottinghill Genesis) this high. But Since Aimee has taken over as my housing rep a few years ago its 5 stars. Aimee goes above and beyond to support us as tenants. When I had app issues shes been on hand to follow up repairs/issues, Liaised with NG, been speedy in actioning anything we have needed, shes always on hand to talk to. She has made the service feel really personal which isn't something you normally get with an agency. Renting in London is challenging but would recommend Folio as an ethical agency that listen to tenant needs. Thank you Aimee
5/5
TrustpilotFinding a place to live in London is a…
Finding a place to live in London is a nightmare and I honestly couldn’t have done it with out Karolina’s help from Folio. Thank you so much
5/5
TrustpilotExcellent service all round
I’ve lived in the Halo Stratford for ten years now, and I just wanted to mention the great service we’ve received from Folio/Noting Hill Genesis. The amazing team at Folio have always fixed any issues on the of request, and have fixed or changed appliances speedily. Folio have also changed and updated furnishings on request. On top of all this, the customer service and daily updates we receive form management (Mark Hanley) is excellent and frequent. The outstanding, and friendly service we receive from our hard working concierge team, really makes you feel comfortable, safe, and at home. Also the cleaning/maintenance staff are always working around the clock to keep the building and grounds running, clean, and safe. So for someone who lives life as a renter, the very reasonable rent here, undercuts most places in the area. I would highly recommend Folio to anyone looking accommodation.
5/5
TrustpilotFantastic support and customer service
Fantastic support and customer service during the end of my tenancy and checkout period. I would like to give special thanks to Aimee Wales who provided me with excellent assistance and made the whole experience less stressful. A really top notch job A++
5/5
TrustpilotAccessibility
As people who have just moved in UK, we were not familiar what to do when renting a house but our agent (Charlie) was very accessible all the time and made the process for us as easy as he can.
5/5
TrustpilotI would say is a great experience for
I would say is a great experience for more than 1 year as a tenant in folio specially Cindy Anderson, Very responsive whatever is the concerns
5/5
TrustpilotCindy is very helpful.
Cindy from Folio has been always helpful for any concerns regarding the property. Good experience renting with folio
5/5
TrustpilotNabil provided excellent service
Nabil provided excellent service, from viewing the apartment to going the extra mile to get our paperwork sorted quickly. He was also ready to assist and was extremely patient with us to ensure sufficient support to answer all questions and uncertainties in the letting process.
5/5
TrustpilotMy negotiator (Charlie) was great with…
My negotiator (Charlie) was great with his communications through out the process and was always open to responding to any of my questions.
5/5
TrustpilotWe are current tenants with Folio
We are current tenants with Folio, moving to a larger place. Charlie helped get us the place we wanted, and quickly! He communicated well throughout and made the process much easier for our family. Happy to be staying with Folio!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
The two Folio offices, by town:
