5/5
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Trusted Agent profile
Folio estate agents in London
★★★★★
1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
Business-wide
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Our offices
Folio's two offices, most reviewed first. Each has its own page.
Latest reviews from every Folio office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotIndividualised support thanks Charlie M!
I recently had the pleasure of working with Charlie Morton at Folio London, and my experience was exceptionally positive. Charlie was consistently available to answer any questions I had and provided clear explanations whenever I needed further clarification. He was also very accommodating in rescheduling viewings to suit my availability and offered helpful advice throughout the process. I am grateful for his professionalism and dedication, making my tenancy arrangement smooth and stress-free. A massive thank you to Charlie!
5/5
GoogleWe had an amazing experience with Folio, especially with our agent Karolina. She is very helpful, and always very responsive for all our issues. We had a few problems due to personal reasons, but she was incredibly kind and understanding. In the end, we moved in our dream apartment. Thank you very much Karolina:)
5/5
TrustpilotFolio went the extra mile! Thanks Inga and Agata
After receiving a notice to vacate, the search was on at a difficult time in the market. After finding our dream apartment with Folio, we reached out and met a few days later to view the property. We instantly fell in love, and although the apartments are slightly more premium, you certainly get everything you pay for and more. Inga at Folio couldn't have been any more helpful in making that happen for us, and was in touch every step of the way. She worked with us to make the apartment work for us with a few things we had asked, and was answering my many annoying questions right away with a smile! :) Unfortunately, when it came to moving in, the previous tenants refused to vacate, and Inga and Folio once again, moved heaven and earth to get us moved to a similar (if not slightly more preferable apartment!) before our move date. The entire process of referencing and deposit paying was nice and simple and somehow, we got ourselves packed, moved and settled into our dream apartment within the month and a half we had! Can't thank Inga and the team enough (and Agata who has been amazing post-move answering more of my annoying questions!) and helping us get settled. Incredible team at Folio, just wish all property management companies were as easy to deal with!If you're thinking of moving away from the "landlord" renting system, definitely consider Folio and the "built for renters" premise. Everything is contracted and ready, done by the book as soon as it's needed, without the fear of 'selling up'! Highly recommend and thanks again all.
5/5
TrustpilotFolio agent Raidah
Folio agent, Raidah was polite and welcome. She answered all my questions. Although my offer was rejected for the first apartment, she kept my contact and after a few days, Raidah kindly reached out regarding another apartment available and she helped us to secure the property. We were very happy with the Raidah's professionalism.
5/5
TrustpilotGreat management service from Folio…
Great management service from Folio London at their City Park West development.Once I wll be back in UK I am definitely going to look first at the rental options offered by Folio London.
5/5
TrustpilotCharlie from Folio
Charlie from Folio has been tremendously helpful for us - he was always super quick to respond, let us know exactly where we were at in the process, and made our lease process super easy.
5/5
TrustpilotI can recommend Folio highly!
I can recommend Folio highly! Nabil was extremely helpful from the offset and always got back to us quickly if we ever had any queries relating to our tenancy. The process was clear and straightforward. Thankyou :)
5/5
TrustpilotSeamless tenancy set-up - thank you!
Have had the pleasure of dealing with Inga and Francis to coordinate our new tenancy.We've been casually looking for move for over 2 years, and have never found the right place for the price with cost of rentals going up in London all the time. Finally found an amazing apartment with Folio in Chelmsford, an area we had been considering moving to for ages, which ticked all our boxes! Really appreciated that the viewing process wasn't awkward and pushy like some estate agents can make it. There was no unnecessary pressure to bid higher, they really just wanted to make sure the person coming in would treat the place like their home.The contract singing has been smooth, all online which makes it super easy. They allow you to communicate via Whatsapp which is really convenient. Both Francis and Inga have been really helpful answering questions and helping coordinate the tenancy and move-in.Really excited to move in next month, and feel confident that we're in good hands with Folio!
1/5
TrustpilotWorst tenancy experience
The worst experience of my life till date. We stayed in folio apartment for almost 2 years. We got the professional cleaning done but still they deducted 700 pounds from deposit. There was no damage to the house and minor structural settlement cracks for which they are deducting the deposit. We would never recommend again this to anyone. We found the behaviour unethical and unreasonable.
1/5
TrustpilotAbsolutely the worst agency
Absolutely the worst agency. Promises of gym/convenience store on site was not fulfilled. Further, they have deducted atrocious amounts from our deposit money towards end of tenancy cleaning inspite of professional cleaner hired by us. We maintained the house like our own home without a single mark on any of the walls but the agency deducted 700 pounds from our deposit stating 3 small stains on a rug! This is ridiculous and I will never rent with Folio again.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleI do not have an option to rate in negative. Worst letting agent one can think of.
5/5
GoogleI am pleased to be Folio's tenant. The property manager was always very helpful and supportive! Check in and check out process was very professional, thus, I strongly recommend Folio London
5/5
GoogleWe had a great experience with Adam Prince who kindly helped us with securing our rented apartment. It was a smooth process and Adam was always quick to respond. Thanks Adam!
5/5
GoogleI had a good experience with Nabil (Folio London) was always quick to reply my messages and calls. He was friendly, professional and knowledgeable. I would definitely recommend him to anyone looking for new home.
5/5
GoogleI strongly recommend Folio - high professional standards and very friendly and helpful staff. Our Property Management Executive Agata went above and beyond to ensure an exceptional moving experience. Thank you Agata!
5/5
GoogleI have stumbled upon Folio London via one of the house renting websites and I am very glad that I did! With the struggle of finding a new place, especially in London, and have spoken to several other real estate agents, I can say Folio was one of the best in regards of communication, friendliness, taking what we want into consideration and overall was really happy with them! I highly recommend anyone searching for a place to check Folio.
5/5
GoogleWe had an amazing experience with Folio, especially with our agent Karolina. She is very helpful, and always very responsive for all our issues. We had a few problems due to personal reasons, but she was incredibly kind and understanding. In the end, we moved in our dream apartment. Thank you very much Karolina:)
5/5
TrustpilotCommunicated with Charlie Morton during…
Communicated with Charlie Morton during renting process. He is very supportive and friendly. He always gave prompt and clear answers.
5/5
TrustpilotFrancis has been brilliant!
Francis has been brilliant!! From start to finish he’s supported us and answered the many questions we had. Thanks Francis!!
5/5
TrustpilotRaidah was extremely helpful in the…
Raidah was extremely helpful in the whole process. Very easy company to work with.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Folio
Which Folio office has the most reviews?
London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
Where are the Folio offices?
The two Folio offices, by town:
- London (2): 2, Killick Street, London, N1 9FL
- London (Dawes Street): Dawes Street, London, SE17 2GR
