Trusted Agent profile
★★★★★
1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
Business-wide
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Folio's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSandrae Senoir - Very professional and Helpful
I recently went through the process of renewing my tenancy and had the pleasure of being helped and guided through the process by Sandrae. She was extremely professional throughout and demonstrated a high level of knowledge and understanding which helped to put me at ease and reduce any stress on my part. I would highly recommend her services and would actively request to deal with her again in the future if needed.
5/5
TrustpilotSuper smooth process
Super smooth process, thanks to a very hands-on Folio team! Definitely recommend, the agent has been responsive and helpful at all steps along the way
5/5
TrustpilotHighly Recommend Charlie Morton at Folio
I had a fantastic experience with Charlie Morton at Folio. His professionalism and exceptional service made the entire process smooth and stress-free. Charlie promptly addressed all my questions, maintained clear and friendly communication, and went above and beyond to make sure I secured my ideal place. I highly recommend Charlie and Folio to anyone looking for a new home.Thank you, Charlie!
5/5
TrustpilotAmazing work experience
Our agent was Charlie Morton. He was extremely professional and helpful. He understood our requirements and provided assistance throughout the entire process. He was able to find us the perfect house and we are extremely grateful to him
5/5
TrustpilotMy experience with Charlie from Folio…
My experience with Charlie from Folio has been excellent from start to finish. His communication has been great which has made the whole process stress-free.We met Charlie for an initial viewing of the flat where he asked us in detail what exactly it was we were looking for in a property and then found us the perfect flat. Thank you Charlie for all of your help, we’re extremely grateful!
1/5
GoogleMy first experience with Folio has been disappointing. I would give it 0 stars if I could. The 4.1 star rating they have is not reflective of Folio. My family and I attended a viewing for a rental property yesterday which was well arranged by Inga. She shortly sent me the offer form and I submitted and signed it this morning. I had a couple questions afterwards and couldn't even reach the office two/three separate times even though they are down as opening from 9am. I've not experienced this with any other agency yet as they're usually swift to take calls - especially in the mornings which I thought was standard. So I'm not sure if it's just today or this is their usual practice. Somewhat concerning either way. Then, Inga replied to an email I sent when I was not able to reach the office and informed me that her colleague rented the property just before my family and I viewed it. Why would you take viewings for a property that has already been taken? I feel there has been miscommunication or maybe dishonesty/lack of disclosure. Either way, I've left with a very disappointing experience. My family and I were keen and excited to rent the property we viewed just to be inconvenienced and left disappointed and confused. I would have appreciated and preferred to have been informed of a cancelled viewing due to an offer (like I have experienced before) and used my time to look elsewhere. If this is the nature of the agency then I'm not sure I would recommend other potential tenants the same experience. I would also advise looking at the lower rated reviews and how many people have rated them helpful.
Hi there, Thank you for leaving a review, we want to apologise for your recent experience with us. We value all feedback, whether positive or negative, as it helps us improve our services for all our clients. Whilst there seems to have been some miscommunication that led to the inconvenience you faced following your viewing, I it is our utmost priority to provide a professional and transparent service to all our clients. If you would like to discuss this matter further, please do not hesitate to reach out to our team via email. Thank you once again for sharing your feedback with us. - Folio London
5/5
TrustpilotGood experience with agent Raidah
Rating only, no written review.
5/5
TrustpilotInga Folio Agent Excellent !!! Super likes!!
Very happy to share this review about folio agent Inga, she helped us a lot from the beginning of viewing process to getting the key of a property . She is very kind and explained everything when we met her. She has very good positive approach and pleasant nature. Step by step she guided lot in the document process!!! Thank you Inga!! Very good customer service !!! Good luck!!
5/5
TrustpilotHussain had been great guide in…
Hussain had been great guide in selecting our new home.so happy with the folio service
5/5
TrustpilotNice communication and explained everything clearly
He clearly explained everything about council tax ,water bill and etc..very talented guy thank you
5/5
TrustpilotVery attentive and friendly experience…
Very attentive and friendly experience with Inga during my recent tenancy process. Would highly recommend for a professional service!
5/5
TrustpilotBest estate agent I've ever used!
Just finished up a tenancy with a Folio property, and can say that they're easily the best estate agent I've used. Agata as a property manager was great at sorting any problems out, and Charlie the lettings manager also was really easy to deal with at the beginning phase of finding a property. Would for sure go with them again and recommend :)
5/5
TrustpilotFantastic Service and Support - Thank you Leraynee
I just moved out after 2+ years with Folio and I couldn't be happier with my experience. Lerayne was 10/10, prompt responses always helpful and had information when i needed it. Seamless tenancy set up, I had zero issues with the flat. It was perfect for what i needed. Any maintenance issues were treated urgency, Lerayne was responsive and helpful. I honestly can't complain, would highly recommend Folio for pain free living
1/5
TrustpilotAvoid this estate agents
Avoid this estate agents, I made an enquiry online, they called me back I spoke to the rudest most aggressive person, continually spoke over me, did not listed and had a very poor understanding of customer service! You know who you are! AVOID
5/5
GoogleWe’ve had a great experience with Folio from start to finish. Nabil was efficient , helpful and made the process very straight forward and easy. Thankyou:)
2/5
GoogleJust been in flat for 3 days but I would say avoid their Chelmsford development. They use special heating/hot water provider Vital Energi which has monopolistic position and been absolutely useless. No heating or hot water for 3 days. Prepayment meter only, putting lots of money and nothing appearing on the meter. Been suggesting to do some weird stuff.
5/5
GoogleHuge thank you to Inga (and Agata post-move!) for everything they did to get us moved into, quite frankly, our dream apartment. After the stress of the 'notice to vacate' on our old property, at one point, I honestly didn't know what to do. Even when things outside of Folios control occured, Inga made sure to keep us in the loop and seemingly moved heaven and earth to get us moved before our vacate date. I keep pinching myself I'm really moved and settled and it's because of the serious dedication to going the extra mile that it happened from Inga, and now Agata since we moved in. I can't thank you both enough (especially for putting up with my questions everyday!) If you're thinking of moving away from the "landlord" renting system, definitely consider Folio and the "built for renters" premise. Everything is contracted and ready, done by the book as soon as it's needed, without the fear of 'selling up'! Highly recommend and thanks again all.
5/5
GoogleI have rented a flat @ Acanthus Drive in Bermondsey from 2017 until to 2023 and shared it with my family. We have passed beautiful years within this flat and we need to mention the manager Lerayne Nisbett who was an outstanding manager. She was always helpful, very kind person and very professional and very dedicated person ever met. We need only to say A VERY BIG THANK YOU LERAYNE. We wish all the best as you deserve it. Thank you again Lerayne. Five stars Folio London. Mohamed & all the family.
5/5
GoogleFirst class management service from Folio London at City Park West for any issues I encountered in over 4 years of tenancy. I always felt like I was an important client of them and not one of the hundreds or perhaps thousands of tenants they have. I appreciated all the advantages of dealing with a professional Landlord.
5/5
Trustpilot5 stars
Had a great experience with Folio and Inga. 5 stars!
5/5
TrustpilotExceptional Service and Support: Our Experience with Inga at Folio London
We recently had the pleasure of working with Inga from Folio London, and we can't recommend her enough! From the get-go, Inga was incredibly responsive, always quick to reply to our messages, which made the whole process feel smooth and stress-free. She kept us in the loop throughout, ensuring we never felt out of touch.Thanks to Inga's expertise, we secured a fantastic apartment that perfectly fits our needs. But her help didn't stop there; she was a huge support during our move, providing assistance that went beyond our expectations. Inga even provided us with a comprehensive list of billing companies, making our transition into the new place a breeze.If you're looking for someone who will truly be there for you every step of the way, Inga is your go-to. We highly recommend her!
5/5
TrustpilotAll the team was prone to help.
The agent (Raidah) was very helpful and kind. All the process was easy and quick. Very professional.
4/5
TrustpilotThe agent was very helpful and friendly…
The agent was very helpful and friendly (Francis), everything was done pretty quick and easy.He always answer the phone to resolve any questions regarding the renting.
5/5
Trustpilot5 Star for Tom
I highly recommend Francis “Tom” for his outstanding service in processing my flat application. From the initial stage through the completion of the process, his professionalism and efficiency were truly commendable. His prompt communication and willingness to address all my queries promptly made the entire experience smooth and stress-free. I wouldn't hesitate to seek his assistance again in the future! Thanks Tom!!
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London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
The two Folio offices, by town:
