Folio estate agents in London

★★★★★ 5/5

Trustpilot

5 star ⭐️ rating for FOLIO LONDON

“I recently had the pleasure of working with Folio London and I couldn't be happier with the service they provided. From the very beginning, they were professional, knowledgeable, and attentive to my needs. They took the time to understand what I was looking for and provided me with a range of options that fit my criteria perfectly.Throughout the process, they were always available to answer any questions I had and kept me informed every step of the way. Their communication was excellent, and they made sure that I was comfortable with every decision that was made.What really stood out to me was their attention to detail and their commitment to ensuring that I was completely satisfied with the service they provided. They went above and beyond to make sure that everything was taken care of, and I couldn't be happier with the outcome.Special mention for *Nabil & Dammy* for the exceptional support. Overall, I would highly recommend Folio London to anyone looking for a professional, reliable, and knowledgeable service. They truly exceeded my expectations and I will definitely be using them again in the future. Thank you for everything!”

Nagraj · 24 May 2024 · Folio London (Dawes Street)

★★★★★ 1/5

Trustpilot

I cannot recommend Folio London due to animal cruelty and poor customer service

I cannot recommend Folio London due to a recent incident involving one of their agents, who suffocated a fox cub and buried the mother and her three still-alive cubs in their den.This incident has been reported to the police and the RSPCA, as it is a criminal offense to torture wildlife.The tenant was then threatened by a Folio London agent to remain silent and faced eviction for attempting to prevent this crime.I would give them zero stars if I could.

Juraj · 16 May 2024 · Folio London (Dawes Street)

★★★★★ 1/5

Trustpilot

0/10 to Amy from Folio

0/10 to Amy from Folio Completely disappointed by the behaviour of Amy. She provided wrong information about references. Extra poor communication and overall awful experience. Also she blocks clients on WhatsApp without even apologising. Literally awful agent and agency.

Arina · 16 May 2024 · Folio London (Dawes Street)

★★★★★ 1/5

Facebook

AWFUL AGENCY. We face with a completely unprofessional agent Amy! She provided my husband with a wrong information about references. We spent time on filling the offer form and didn’t hear back from Amy until I texted her. She also blocked me on WhatsApp instead of apologising and explaining the issue. Disappointed by the behaviour of this person. Don’t recommend this agency as they don’t appreciate their customers.

Arina · 16 May 2024 · Folio London (2)

★★★★★ 5/5

Google

Charlie helped us get our home in freshwarf effortlessly. Besides he is very friendly and approachable

Shaik · 14 May 2024 · Folio London (2)

★★★★★ 1/5

Google

Really bad experience, when went for the viewing and paid holding deposit it was all going great plenty of communication. Then I was passed on the Hussain to look after my application, I tried texting, emailing calling etc and little to no response. When finally got in touch he told me I had some time to get things sorted as I had a month before the move in date as my brother had failed but I had passed the referencing. Only a week later to get an email saying my application was cancelled. I had to find out from my brother that my money that I had placed was not going to be returned, bear in mind it was MY MONEY, I was sorting the application not him. Since receiving the email Hussain has ignored all communication and I called the office was told I was getting a call back that day and still yet to hear anything. Be wary of this company they take your money, and don’t have the decency to explain to the person who made the deposit why they ain’t getting their money back all I wanted to know was if I could continue without my brother on the tenancy. The basically rob you blind and stop communication. I’m disgusted with the lack of communication and lack of help they give soon as they have money off you

Chanel · 14 May 2024 · Folio London (2)

★★★★★ 5/5

Trustpilot

Exceptional Service from Charlie at Folio

We recently had the pleasure of working with Charlie at Folio as our letting negotiator while viewing an apartment. His professionalism and dedication were evident from the moment we met him. He did an excellent job showing us the apartment and gave us plenty of time for a proper walk-through. He was also incredibly knowledgeable and approachable, readily available to answer any questions we had and has continued to do so. We highly recommend Folio especially Charlie to anyone in search of a reliable and attentive company and an excellent letting negotiator. Thank you, Charlie, for your exceptional service!

AP · 13 May 2024 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Really nice and quick thanks to Francis.

The whole process was smooth and quick whenever had a question Francis was there to help very friendly and helpful really recommend Folio.

Oussama · 11 May 2024 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Charlie is amazing

Charlie is amazing, friendly. Love the whole swift and quick approach

Aqib · 10 May 2024 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

10/10 service from Charlie!

Charlie Morton at Folio was very helpful! He communicated effectively from the beginning from the viewing to the signing of the tenancy. Very happy and excited to be renting with Folio

Keshia · 8 May 2024 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Helpful

I had great experience. Kudos to Charlie Morton for his assistance. Very helpful, consistently answering my questions, making the process smooth.

Dina · 2 May 2024 · Folio London (Dawes Street)

★★★★★ 1/5

Trustpilot

Useless at getting anything done

We moved into the flat and there were a couple of things that needed to be fixed. We are now 6-months into our tenancy and they still have not been done. The contracts never come when they say or leave without finishing a job and you never hear from them again. Our property manager appears to be airing us!

Santiago · 22 April 2024 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Best company!!

Best company!!! Best Staff!!

123sud · 14 April 2024 · Folio London (Dawes Street)

★★★★★ 5/5

Google

Many thanks to Charlie at Folio for the consistent support and help in finding a new property- he made the process seamless

Alex · 14 April 2024 · Folio London (2)

★★★★★ 5/5

Google

Charlie was great at helping me get through the process of securing a flat. Very professional, quick to respond, and friendly. Thanks

Jamie · 14 April 2024 · Folio London (2)

★★★★★ 5/5

Google

I have just finish my tenancy agreement with the company it was ver good experience. Especially Charlie has helped me a lot made it very easy for me . Highly recommended

Shiamaa · 14 April 2024 · Folio London (2)

★★★★★ 4/5

Google

Although we are yet to move in, I will say that the whole process of viewing the property, the conservations that followed and the admin which was required from both sides to secure the property was very smooth. Nabil, the agent we were dealing with, was very helpful, allowed us to contact him at any time and was prompt with his replies also.

Thom-James · 14 April 2024 · Folio London (2)

★★★★★ 5/5

Google

I would like to thank to Francis Hargreaves for amazing and professional service, communication and big help taking us through the process to rent such a amazing home. Very friendly and we would like to say big thank you from Daniel, Iva, Denisa and Adrian One of the best experiences, it was a great agent.

Iva · 14 April 2024 · Folio London (2)

★★★★★ 1/5

Google

Absolute scammers - avoid at all costs!!! I signed a lease agreement in June for a tenancy to start in September. It was already a bit shady in the beginning as they refused to countersign the agreement until I sent them one month of rent to them. After that, they continued to ignore my emails and calls, refusing to countersign the lease agreement still. I then asked for my money back since they wouldn't sign the agreement. They refused to give it back to me. At the end of August, 1 week before my lease was set to begin, they told me that they had rented it to somebody else instead. Don't get screwed like I did. Avoid these people like the plague.

Nick · 14 April 2024 · Folio London (2)

★★★★★ 5/5

Google

I wanted to thank and highlight Catherine Olatunji for the exceptional work she is doing as a property manager. Catherine has been a great help in securing a parking space for me, which has solved a great deal of hassle. She has been proactive in liaising with the parking contractor to ensure they provided me with the access fob, and when faced with a delay from the contractor she stayed on top of it and reguarly kept me updated through both emails and phone calls, this was greatly appreciated as it meant I always knew what the current situation was. Once the access fob had been delivered, it turned out that it was incorrectly programmed, Catherine was proactive on this and made sure the contractor returned asap to resolve the matter and this was indeed swiftly resolved. Catherine has also called me several times as a check up just to see how I am settling into the property and this has helped in me feeling comfortable and settled into the property. Thank you for all your help Catherine!

Ibra · 14 April 2024 · Folio London (2)

★★★★★ 4/5

Google

My experience with Folio London has been great so far. Both the landlords and the agents have been very professional and helpful. Shout out to Charlie for his support in securing my flats at CPW on two occasions. He has consistently been available and proactive in addressing my questions and requests, definitely made a positive impact on my renting experience here. :)

Jaspreet · 14 April 2024 · Folio London (2)

★★★★★ 5/5

Trustpilot

I rented in Chelmsford with Folio for…

I rented in Chelmsford with Folio for 12 months in total. It was an easy and trouble free experience. If I needed any help I could easy message Agata on the property management team and she would sort it out quickly.

Jack · 10 April 2024 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Thank you Francis

Thank you Francis, for your exceptional work, calling and support to the entire process incredibly smooth, we couldn't do that without your attention in every step of the way.

Nina · 9 April 2024 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Inga assisted us on check-in

Inga assisted us on check-in. Prompt and welcoming. Thank you!

Mikhail · 28 March 2024 · Folio London (Dawes Street)