Folio estate agents in London

★★★★★ 5/5

Trustpilot

Raidah is very helpful in terms of…

Raidah is very helpful in terms of helping me find a home in Halo.

Alison · 1 October 2024 · Folio London (2)

★★★★★ 5/5

Trustpilot

Folio exemplifies top-tier property…

Folio exemplifies top-tier property management, effectively addressing all concerns in a timely manner. Special acknowledgment is due to Property Manager Agata Sungaila for her prompt dedication and fairness.

Vigya · 27 September 2024 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

excellent experience

I had an excellent experience with Folio London. They made the process of finding and renting a property smooth and stress-free. The team was professional, responsive, and always ready to help with any questions or concerns I had. From the initial viewing to signing the contract, everything was handled efficiently. I’m very happy with the property and highly recommend Folio London to anyone looking for a reliable and trustworthy rental agency. Thank you for helping me find the perfect home!

ZeWei · 26 September 2024 · Folio London (2)

★★★★★ 5/5

Trustpilot

Process was really organized from start…

Process was really organized from start to finish, everyone was super helpful and was able to move quickly. Charlie was great and really contactable during the process - would definitely recommend!

Lily · 25 September 2024 · Folio London (2)

★★★★★ 2/5

Trustpilot

Good then bad

I previously left a solid review before i’d moved in. The pre move in process was okay, when it came to referencing and paying deposits it was pretty smooth however moving in was terrible the apartment hadn’t been cleaned and it took a few days to get that sorted, since that stuff appears to be broken/breaking and trying to communicate with the property manager has been so difficult. He ignores my calls and emails and at this point it now feels like I’m just pestering him to fix the simplest things…very awkward and very disappointing

Rachel · 21 September 2024 · Folio London (Dawes Street)

★★★★★ 5/5

Trustpilot

Quick, Efficient, and Friendly Service from Charlie

I had a great experience working with Charlie Morton at Folio London. He was quick to respond to all my inquiries and handled everything efficiently. Charlie was also very friendly and made the process much easier. I highly recommend his services!

Alfred · 19 September 2024 · Folio London (2)

★★★★★ 5/5

Trustpilot

Thanks to Charlie

Thanks to Charlie, We had a really nice and seamless experience of the whole process of renting an apartment.Compared to other real estate agents, Folio and Charlie made sure the tenants have a fair chance on getting the property avoiding nasty bidding wars.He was also very quick with his response and provided complete transparency!BestAkansh

Akansh · 18 September 2024 · Folio London (2)

★★★★★ 5/5

Trustpilot

Straightforward process with Folio

Charlie Morton was our Lettings Negotiator from Folio, he was responsive to our queries and during our viewings. He was quick to resolve any issues, very proactive and informative.He made our application process very smooth.The overall process with Folio was quite straightforward and their website has a lot of information for FAQs.

Saiman · 10 September 2024 · Folio London (2)

★★★★★ 5/5

Trustpilot

The process was fast and smooth

The process was fast and smooth and had little helping points and tips along the way. Charlie M was very on the ball and help with any queries we had, thank you very much Charlie

Sara · 9 September 2024 · Folio London (2)

★★★★★ 5/5

Trustpilot

Quick and easy experience with Charlie…

Quick and easy experience with Charlie at Folio, excited to move into my new home!

Rachel · 5 September 2024 · Folio London (2)

★★★★★ 5/5

Trustpilot

2 years of comfortable stay and safe atmosphere

I lived in Burgess Springs, Chelmsford and my letting agent was Folio London. I was new to the town and had no idea about how to find a good property. This team helped me find the right property. In the beginning, it was not so easy to move as the sales agent who was supposed to give me the confirmation about where to collect the keys etc, left the firm and we had no idea whom to reach out to. I called several numbers until I reached this angel by the name Agata Sungaila, property manager. She made sure that we had a seamless transition and we settled in our new home in no time. She ensured that everything was in order and took care of every minute thing we highlighted.The property was clean with all the newly fitted appliances. We lived in the apartment for 2 years. I did not have to wait for help whenever there was a need. Agata was always prompt over emails and phone calls. I am immensely impressed with the customer centric attitude she possesses. She made us feel that we are part of Folio London family and we mean a lot to them.When it was time to vacate the apartment, she ensured that I planned well to avoid any penalties, guided me in what condition the apartment should be kept when vacating. One statement she constantly uses that testifies her customer support skills - "You are our priority". My family felt safe and cared for throughout our stay in that property. Thanks to Folio London and Agata. Generally, the sales agents take the recognition and steal the show but I think property managers are the real deal. They make the experience (good/bad). In this case, I have no complaints. I am going to refer my friends to Folio London because of the property manager. I request Folio London to recognise the great work their property managers are doing, making our stay comfortable and worthwhile.Cons: I did not have any personally. All in all, great job Folio London team and many thanks to Agata.

Kalidas · 2 September 2024 · Folio London (2)

★★★★★ 5/5

Trustpilot

Amazing help from Charlie

Charlie from Folio has been amazing help with my renting process. We went on a viewing for a property which I didn’t end up getting and he went above and beyond to make sure I found something right for me. He constantly communicated and updated me on the renting process. Thanks for everything!!

Mia · 30 August 2024 · Folio London (2)

★★★★★ 5/5

Trustpilot

Seamless moving

We had a seamless experience moving with Folio, thanks to Charlie Norton who handled the process since the first call. He was incredibly helpful, showing us the property, answering all of my questions and keeping communication quick and efficient. Highly recommend!

Ravi · 20 August 2024 · Folio London (2)

★★★★★ 5/5

Google

I had a very good communication with Francis. Very straight forward and helpful

Zulu · 18 August 2024 · Folio London (2)

★★★★★ 4/5

Google

Cindy is the best part of Folio London. She is always available and kind to solve our problems.

Daniela · 18 August 2024 · Folio London (2)

★★★★★ 5/5

Google

A big thanks to Cindy Anderson from Folio for all her hard work and support! She is always on hand to help resolve any issues we have with the flat or the building. Much appreciated!

Paola · 18 August 2024 · Folio London (2)

★★★★★ 5/5

Google

Great service! Quick response from our manager Cindy Anderson if any faults in the flat or if any problems Cindy is very supportive. We're satisfied to be a part of Folio tenants.

Katarzyna · 18 August 2024 · Folio London (2)

★★★★★ 5/5

Google

I've changed houses several times in London, and I'd say Folio was the best experience I've had; they're a very competent firm. I will continue to suggest this company. I'd like to thank Nabil Gamhouen for his help in finding a flat in Harrow-on-the-Hill/Marchants Apartments. He was a really kind and honest guy who did all of the necessary paperwork quickly and efficiently, he is a very professional guy. And Cindy Anderson, who always responds quickly and resolves any issues. Excellent team and company.

123brhoom · 18 August 2024 · Folio London (2)

★★★★★ 5/5

Google

Happy sailing into our 4th year tenancy with Folio. Much of our satisfaction and comfort owe credit to the Property Manager Cindy, who makes every effort to ensure repairs are promptly attended to and needs accommodated. The previous year we had our blinds in the living room replaced, request to change the double bed to bunk bed granted, permission to install a curtain rod for better light insulation…no fuss and always timely assistance from Cindy! Thank you so much for always putting the interest of tenants at heart Cindy!

Alicia · 18 August 2024 · Folio London (2)

★★★★★ 1/5

Trustpilot

Rental Agency from hell

Avoid them if you like your peace of mind, if you like having a roof over your head, and if you Long story short,1. Estate agent blanked us so we lost the chance to place an offer in the first flat we liked.2. Placed an offer, signed the tenancy agreement and paid deposit and first month rent for another flat with them, the current tenants decided that they would not leave for another week, so we got offered to either wait one more week to move in or cancel the tenancy. They did not offer any compensation for the first choice so we decided to break the agreement. This happened 5 days before the tenancy would start...3. It's been over a week since we broke the agreement and they still have not refunded us back, and need to pay deposit/rent for the other place. Estate agent is trying to help us but apparently their finance team is not doing anything.Throughout all of this they were taking their sweet time to respond to whatsapp messages and NEVER replied to emails.Also, I have 2 other friends who are currently renting with them and both of them had similar issues with them at the start of their tenancies, so this is not an isolated event.

Stavros · 15 August 2024 · Folio London (2)

★★★★★ 5/5

Google

I had a great and smooth experience with folio london , nabil the agent was so helpful , very professional and they delivered on time ! Highly recommend

Mariam · 11 August 2024 · Folio London (2)

★★★★★ 5/5

Google

Folio has a star asset - Cindy Anderson I am writing to express my utmost satisfaction with the exceptional property maintenance and upkeep services provided by Cindy Anderson, Senior Property Executive, at Folio London. She single handedly has managed to turnaround my experience to excellent and reliability from a very low pathetic levels. Hence this feedback. Cindy has demonstrated an unwavering commitment and customer service to quick turnaround times, professionalism, and reliability in managing issues arising in my flat and demonstrating proactive approach to whole building as such, especially frequent cleaning. In conclusion, I wholeheartedly recommend Cindy for and hope she continues to manage the property.

Sy · 11 August 2024 · Folio London (2)

★★★★★ 5/5

Google

Review for Cindy Anderson - Folio London I am writing to share my outstanding experience with Cindy Anderson, our property manager from Folio London. We have been living in Waldegrave Point in the Folio complex for three years, and since day one, Cindy has consistently demonstrated exceptional professionalism and dedication in managing our property. Recently, we encountered an issue with our cooker, and Cindy promptly arranged for it to be fixed. Her swift response and efficient handling of the situation ensured that we experienced minimal inconvenience, which we greatly appreciate. Moreover, Cindy always arranges everything we need with remarkable speed and promptness. Whether it’s maintenance issues or other concerns, she addresses them with efficiency and care. Just recently, she assisted us with our car parking space, resolving the issue quickly and smoothly, which made a significant difference for us. Cindy's proactive approach and attention to detail make living in a property managed by her a pleasure. Her friendly demeanour and willingness to go the extra mile ensure that we feel well taken care of. We have complete confidence that any issues will be resolved quickly and effectively, thanks to her dedicated efforts. Thank you, Cindy, for your excellent service and unwavering commitment to maintaining a high standard of property management. Your hard work and dedication do not go unnoticed, and we are deeply grateful for all that you do. Best Regards Jamal Rahman and Family

London · 11 August 2024 · Folio London (2)

★★★★★ 5/5

Google

We have been renting with Folio for almost 2.5 years, a great brand new apartment. During that time, all of our requests and fixes required, we were able to log them in the platform and we had fairly quick response. Any enquires we had with Cindy had prompt response and she was always helpful.

Dimitris · 11 August 2024 · Folio London (2)