Fletchers estate agents in London

★★★★★ 1/5

Trustpilot

Not on your side if you are a tenant!

Fletcher's is good as long as there are no issues. As tenant, they will not help you. They do not provide solutions that will satisfy you and will always side with the landlord. My child caught salmonella because of rodent issue that was first flagged in 2024 and in 2025 only, I caught and killed 7 mice. The landlord dragged it and came twice to try and block the holes, instead of hiring a professional and it took a year for them to do so. The same guy came twice and ensured the job was not complete. So, I suggested to him the pest control used by the building manager and when he received the quote, he refused and he claimed he needed his flat back and never did the work and we have continuously been living with a mouse for the past few months. This was brought to Fletcher's knowledge and no support was received from them. At no point, Fletchers has sided by me and the terrible ordeal my family and I, had to go through. As we have finally had a moving date, I have asked the agency to try and step in as I had been trying to reach out to the landlord and get information regarding the inventory and did not receive a satisfactory answer, I was just told to remove the things that were not there. and leave the place as is. I also mentioned that the person that performed the inventory when we moved was not done in honesty and that burns on the carpets in the master bedroom and living room were not in the report. I received a "what do you want me to do about it" kind of answer" but they just could not care less. i explained that the landlord says one thing and then do another, but again no one cares. These people are just after your money. They will smile and make small talk as long as everything goes right. An agency should be here to support tenants as well. Fletchers is not that! I would not recommend them to my worst ennemy.

Emilio · 27 March 2026 · Fletchers London (86 Chiswick High Road)

★★★★★ 5/5

Google

I recently sold my flat through Fletchers Brook Green and couldn't be happier with the experience. From start to finish, the team were attentive, knowledgeable and professional. Emanuele, Chloe and Kareena were all fantastic to deal with, they kept me informed throughout the process, answered every question I had, and made the whole thing feel seamless. I'd highly recommend them to anyone looking to sell in the area

David · 22 March 2026 · Fletchers London (58 Turnham Green Terrace)

★★★★★ 5/5

Google

A big thank you to Emanuele Fiorini for being our constant support through a complicated and long sale. She was the only positive and constructive professional in the whole chain and helped us keep our sanity , as well as move things along .

Marine · 19 March 2026 · Fletchers London (144 Shepherds Bush Road)

★★★★★ 5/5

Google

A big thank you to Emanuele Fiorini for being our constant support through a complicated and long sale. She was the only positive and constructive professional in the whole chain and helped us keep our sanity , as well as move things along .

Marine · 16 March 2026 · Fletchers London (58 Turnham Green Terrace)

★★★★★ 4/5

Google

Dear Fletchers Brook Green, thank you for all the viewings and suggestions from August 2025 to February 2026. Special thanks to Chloe for all her listening and care. Thank you.

Pablo · 16 March 2026 · Fletchers London (144 Shepherds Bush Road)

★★★★★ 1/5

Google

I am very disapointed on our move in day. Nobody come with us to show us the flat. They just give the key and let us figure it out ourself. We expected everything to be ready such as a profressional cleaning. Flat is full of smell of painting. Everywhere is dirty with candle mark everywhere in the flat. Balcony is very dirty. Oven is full of sticky oil from the previous tenant. Private parking space is included with the flat. When we arrived, parking is being used by someone. They told us to use 1T. When we ask them what is 1T, they don’t even know what is that and can’t give us an answer. We try to call the property manager, no one respone. So now we have to pay for parking instead of having our own space. We required mattress to be ready on our move in day which is 27th Feb ( in contract). When we arrived, nothing is there. So we have to buy our own mattress We pay for the deposit and 1 month rent so we also expected they prepare 1 month ahead. Very stressful and disappointed day. I have recorded everything. Below are just some picture that we take. Please tell me if this is acceptable

Quân · 16 March 2026 · Fletchers London (144 Shepherds Bush Road)

★★★★★ 5/5

Google

Would highly recommend their services. In particular, Chloe M led me through the process of purchasing my first home and was extremely attentive throughout the process. She kept me updated frequently and recommended solicitors etc. Really friendly and efficient!

Ruwa · 16 March 2026 · Fletchers London (144 Shepherds Bush Road)

★★★★★ 5/5

Google

We recently worked with George to find our rental apartment, and we truly couldn’t have asked for a better experience. From the very beginning, he was personable, approachable, and genuinely committed to helping us find the right place, not just any place. What really stood out were the thoughtful touches that made the entire process feel smooth and stress-free. George consistently went above and beyond to clearly explain each step of the rental process, found easy and effective ways to communicate despite my international number, and took the time to highlight nearby amenities we wouldn’t have discovered as non-locals. His professionalism and genuine care transformed what can often be a stressful experience into an enjoyable one. We would highly recommend George to anyone looking for a rental property, especially if you value someone personable who truly goes the extra mile.

Rebecca · 16 March 2026 · Fletchers London (144 Shepherds Bush Road)

★★★★★ 5/5

Google

I recently sold my flat through Fletchers Brook Green and couldn't be happier with the experience. From start to finish, the team were attentive, knowledgeable and professional. Emanuele, Chloe and Kareena were all fantastic to deal with, they kept me informed throughout the process, answered every question I had, and made the whole thing feel seamless. I'd highly recommend them to anyone looking to sell in the area

David · 16 March 2026 · Fletchers London (144 Shepherds Bush Road)

★★★★★ 5/5

Google

Honestly, such a good experience with this lettings agency. Finding a new rental can be stressful, but they made the whole process feel really straightforward. Narmin was especially amazing, super helpful, quick to reply, and always happy to explain things properly. She genuinely made it so much easier for me to secure my new flat. Really appreciate all the support and would definitely recommend them to anyone looking to rent.

Dogukan · 16 March 2026 · Fletchers London (86 Chiswick High Road)

★★★★★ 5/5

Google

Tom was fantastic throughout our move and made the entire process smooth and stress-free. From the beginning he was professional, responsive, and always happy to answer our questions. He kept us well informed at every stage and worked hard to ensure everything progressed as quickly as possible. His friendly attitude and attention to detail really stood out, and we always felt confident that we were in good hands. We’re very grateful for all his help and would highly recommend Tom to anyone looking for a reliable and supportive agent.

Maya · 16 March 2026 · Fletchers London (86 Chiswick High Road)

★★★★★ 5/5

Google

Astle, who was handling our tenancy, was thoughtful and considerate throughout. He explained everything clearly, responded promptly to our requests, and genuinely took our circumstances into account. The wider team at Fletchers Chiswick were also polite and supportive. Thank you all for your help. We are looking forward to settling into our new home.

Yuka · 16 March 2026 · Fletchers London (86 Chiswick High Road)

★★★★★ 1/5

Trustpilot

Exremely disappointed with the…

Extremely disappointed with the management service. Despite a written agreement to receive rent on the 29th of each month, the office has failed to meet this date for nearly a year. When raised formally, the agency's solution was to suggest I pay the full management fee in advance and collect the rent myself. A complete lack of accountability and professional service. Would not recommend to other landlords.

Customer · 2 March 2026 · Fletchers London (86 Chiswick High Road)

★★★★★ 4/5

Google

Dear Fletchers Brook Green, thank you for all the viewings and suggestions from August 2025 to February 2026. Special thanks to Chloe for all her listening and care. Thank you.

Pablo · 27 February 2026 · Fletchers London (58 Turnham Green Terrace)

★★★★★ 5/5

Google

Would highly recommend their services. In particular, Chloe M led me through the process of purchasing my first home and was extremely attentive throughout the process. She kept me updated frequently and recommended solicitors etc. Really friendly and efficient!

Ruwa · 27 February 2026 · Fletchers London (58 Turnham Green Terrace)

★★★★★ 5/5

Google

We recently worked with George to find our rental apartment, and we truly couldn’t have asked for a better experience. From the very beginning, he was personable, approachable, and genuinely committed to helping us find the right place, not just any place. What really stood out were the thoughtful touches that made the entire process feel smooth and stress-free. George consistently went above and beyond to clearly explain each step of the rental process, found easy and effective ways to communicate despite my international number, and took the time to highlight nearby amenities we wouldn’t have discovered as non-locals. His professionalism and genuine care transformed what can often be a stressful experience into an enjoyable one. We would highly recommend George to anyone looking for a rental property, especially if you value someone personable who truly goes the extra mile.

Rebecca · 27 February 2026 · Fletchers London (58 Turnham Green Terrace)

★★★★★ 1/5

Google

I am very disapointed on our move in day. Nobody come with us to show us the flat. They just give the key and let us figure it out ourself. We expected everything to be ready such as a profressional cleaning. Flat is full of smell of painting. Everywhere is dirty with candle mark everywhere in the flat. Balcony is very dirty. Oven is full of sticky oil from the previous tenant. Private parking space is included with the flat. When we arrived, parking is being used by someone. They told us to use 1T. When we ask them what is 1T, they don’t even know what is that and can’t give us an answer. We try to call the property manager, no one respone. So now we have to pay for parking instead of having our own space. We required mattress to be ready on our move in day which is 27th Feb ( in contract). When we arrived, nothing is there. So we have to buy our own mattress We pay for the deposit and 1 month rent so we also expected they prepare 1 month ahead. Very stressful and disappointed day. I have recorded everything. Below are just some picture that we take. Please tell me if this is acceptable

Quân · 27 February 2026 · Fletchers London (58 Turnham Green Terrace)

★★★★★ 5/5

Google

We had a great experience with Chloe Matlaszek from the start - very responsive and proactively providing check ins making the process easy for us as first time buyers.

Marlena · 20 February 2026 · Fletchers London (58 Turnham Green Terrace)

★★★★★ 5/5

Google

Ema provided amazing support throughout the purchase process of a flat. She constantly followed up to make sure it completed on time. She was accommodating and responsive. Huge thanks to Ema for help!

Jay · 20 February 2026 · Fletchers London (58 Turnham Green Terrace)

★★★★★ 5/5

Google

Fletchers showed great perseverance in managing the sale of our property and achieved an excellent result for us. A special thank you to Ema and the wider team for their guidance, professionalism, and support throughout the entire process.

Ben · 20 February 2026 · Fletchers London (58 Turnham Green Terrace)

★★★★★ 5/5

Google

Big thank you to Emanuele and her colleagues at the Brook Green office of Fletchers following the successful completion of our first home. Emanuele was always highly professional throughout the process, from showing us round nice properties that fitted our requirements through to helping us move things forward as we neared exchange. We would highly recommend Emanuele and her team. Thank you!

Philip · 20 February 2026 · Fletchers London (58 Turnham Green Terrace)

★★★★★ 5/5

Google

Would like to say a huge thanks to Max and Joshua

N · 20 February 2026 · Fletchers London (58 Turnham Green Terrace)

★★★★★ 5/5

Google

Hannah was so helpful in helping me to find my new home! Was so informative and friendly during the viewings and went above and beyond to answer all the questions and queries I had! Definitely recommend Fletchers for your property search !!!

T · 16 February 2026 · Fletchers London (144 Shepherds Bush Road)

★★★★★ 5/5

Google

Ema provided amazing support throughout the purchase process of a flat. She constantly followed up to make sure it completed on time. She was accommodating and responsive. Huge thanks to Ema for help!

Jay · 16 February 2026 · Fletchers London (144 Shepherds Bush Road)