Trusted Agent profile
★★★★★
1,632 reviews across 3 offices and 2 platforms
Fletchers has three offices, all in London. Together they have 1,632 reviews on two platforms, rated 4.9 out of 5 overall.
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Fletchers's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe had a great experience with Chloe Matlaszek from the start - very responsive and proactively providing check ins making the process easy for us as first time buyers.
Dear Marlena, Thank you for taking the time to leave a wonderful 5 star Google review. Chloe will be thrilled to read your kind comments. Kind regards, Asma
5/5
GoogleFletchers showed great perseverance in managing the sale of our property and achieved an excellent result for us. A special thank you to Ema and the wider team for their guidance, professionalism, and support throughout the entire process.
Dear Ben, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Emanuele. Please do not hesitate to contact us again. Kind regards, Asha
5/5
GoogleBig thank you to Emanuele and her colleagues at the Brook Green office of Fletchers following the successful completion of our first home. Emanuele was always highly professional throughout the process, from showing us round nice properties that fitted our requirements through to helping us move things forward as we neared exchange. We would highly recommend Emanuele and her team. Thank you!
Dear Phillip, Thank you for your kind comments regarding Emanuele and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleWould like to say a huge thanks to Max and Joshua
Dear N Patel, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleBrilliant! As managing agents, Fletchers Chiswick are so helpful, informative and it really feels like they’ll go out of their way to help (literally!). I highly recommend!
Dear Emily, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleThank you to Narmin for an extremely smooth and enjoyable moving experience! From our initial viewing to moving in, Narmin was easy to communicate with and was efficient at informing us of the process. We are loving our new home - thank you Narmin!
Dear Chloe, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleThank you Narmin for all your help in securing our dream flat! Narmin was super helpful and available to answer all our questions ☺️
Dear Stella, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleThe wonderful Lily and Narmin at Fletchers are outstanding! Professional and great communication throughout, really happy having them as my agents.
Dear Hilda, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
5/5
GoogleWe would like to thank Fletchers for understanding our concerns and finding a solution so quickly. They resolved our new home issue in a very short time and made the whole process smooth and stress-free. Highly recommended!
Dear Zefer, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleGreat service from Fletchers. Professional and easy to deal with. Thanks to Erica for the help, highly recommend.
Dear Lucas, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleErica and her diligent team let my property in Chiswick. They are honest, helpful, and knowledgeable about the rental market. They make the whole process of letting easy because the are always available, approachable and pragmatic which minimises the stress usually associated with letting a property.
Dear Charmaine, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleFletchers and specifically Astle were brilliant! Astle was friendly and helpful all the way through the process of renting our home, even following up on minor questions with the landlord. Highly recommended!
Dear Elliot, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleGreat experience with Lily and Tom at Fletchers Chiswick. They are both professional, responsive and have good knowledge of the local market.
Dear Sam, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleLily, Amy, and Team were so professional and helpful in our family's home search. I would recommend this incredible team if you are looking for your new home!
Dear Ashley, Thank you for your kind comments regarding the Chiswick team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleAmy has been very respectful and hardworking
Dear Chantel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleLily Sandwell was exceptional throughout the entire process. Professional, responsive, and incredibly knowledgeable, she made everything feel smooth and well managed. I always felt in safe hands and would highly recommend her.
Dear Lara, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleI have used Fletchers for lettings many times over the past 4-5 years and they always deliver. Accurate assessments, fast responses and a smooth process. thanks yet again.
Dear Robert, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chiswick Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI have had a lovely experience communicating with Astle at Fletchers Chiswick. He is positive, knowledgeable, helpful and easy to reach when needed. I have felt supported throughout the entire process due to his friendly nature, and he has been extremely patient when I’ve had any questions. I also spoke briefly with Lily, who was also friendly, helpful and knowledgeable. Highly recommend this team when looking for a new property!
Dear Maddie, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
GoogleErica Whitehead at Fletchers Chiswick has been outstanding to work with. She manages my property with exceptional efficiency and professionalism, and her depth of experience really shows. Communication is always clear, issues are handled quickly, and I have complete confidence that everything is being managed properly. Quite simply, the best property management experience I’ve had.
Thank you for your kind comments regarding Erica and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotFletchers: outstanding estate agents
I had a good experience with Fletchers Brook Green. We’ve been looking for a house to buy and Kareena has been very professional and attentive to our demands; not the typical estate agent you usually deal with. Kareena is an excellent professional; she always followed up on our request and tried really hard to help us. Fletchers is an outstanding agency and we are sure to recommend them!
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
TrustpilotINSPECTION CANCELLED AFTER 25 minutes waiting
Today a Surrey Road, Blackburn Inspection NEVER HAPPENED. Got cancelled and took 25 minutes for someone to actually confirm the cancellation Disrespectful on people's time. There were easily 30 people standing around the property waiting. The was the manager - belinda.bisogno
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asha, Customer Relations
5/5
GoogleA big thank you to Emma and the team for all the work over the years. Emma, you've been a rock!
Dear Nicholas, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleChloe was very helpful in the process of acquiring my flat, and was extremely approachable on any matter concerning the property.
Dear Nathan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asha
5/5
GoogleHannah was so helpful in helping me to find my new home! Was so informative and friendly during the viewings and went above and beyond to answer all the questions and queries I had! Definitely recommend Fletchers for your property search !!!
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asha
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (86 Chiswick High Road) has the most, with 639 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 574.
The three Fletchers offices, by town:
Yes. In The Trusted Agent 2026 awards: Fletchers, London won Platinum; Fletchers, London won Platinum.
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