Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleGreat agent, super pro-active and friendly team with an extremely supportive and flexible approach (compared to others in the area!) Would highly recommend for anyone looking for expert advice and a quick sale!
Joanna Β· 21 August 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 11 October 2026
Dear Joanna, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
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5/5
GoogleWe had a really positive experience with Astle. He was incredibly friendly, helpful and patient throughout the whole process, always taking the time to answer all of our questions clearly and thoroughly.
Although we ultimately didnβt go ahead with the flat he showed us, Astle was still proactive in finding other properties for us to view and was always quick to respond to our phone calls. We really appreciated how transparent and honest he was throughout the process.
He was a pleasure to deal with and made what can be quite a stressful process feel much easier. We would definitely recommend Astle to anyone looking for a helpful, responsive and trustworthy estate agent.
Tegan Β· 21 August 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 11 October 2026
Dear Tegan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
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5/5
GoogleWe had an outstanding experience with Fletchers Brook Green Estate Agent when selling our flat in Hammersmith. From the initial consultation to the final sale, the team demonstrated professionalism, expertise, and genuine care throughout the process. A special thank you to Ema, whose attention to detail and commitment made everything run smoothly and stress-free. Her excellent communication and support were invaluable. We would highly recommend Fletchers Brook Green to anyone looking to buy or sell property in the Hammersmith area.
Mat Β· 16 August 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 22 August 2026
Dear Mat, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
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4/5
TrustpilotGood communications and a positive experience with the Property Management Team
We recently moved back into our property and had a few issues to deal with. However, Adrian was excellent in trying to accommodate both our concerns and those of our previous tenants. He was patient and polite dealing with aggressive communications in a fair and understanding way.
Mrs Β· 13 August 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 24 September 2026
Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
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5/5
GoogleWe had a very positive experience working with Chloe during our attempted property purchase. She was responsive, transparent and easy to work with throughout the viewings, negotiations and conveyancing process.
Although the purchase did not proceed due to issues identified during due diligence, Chloe made a considerable effort to keep the transaction moving and regularly followed up with all parties.
Her communication and support made a difficult process much easier to manage. I would be happy to recommend her to both buyers and sellers.
Martin Β· 12 August 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
Dear Martin, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
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5/5
GoogleWe have had an excellent experience working with Emma. She has been professional, knowledgeable, and incredibly supportive throughout the process of selling our home. Emma is always responsive, keeps us informed every step of the way, and genuinely cares about achieving the best possible outcome for her clients.
Her attention to detail, dedication, and positive attitude have made what can be a stressful process feel much easier. We truly appreciate all of her hard work and highly recommend Emma to anyone looking for a trustworthy and outstanding real estate agent.
Pegah Β· 12 August 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
Dear Pegah, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
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5/5
GoogleMy partner and I had a great experience working with Fletchers Brook Green especially Saleh, he was very helpful and he made the process smooth and efficient.
Emily Β· 12 August 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
Dear Emily, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
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5/5
GoogleEmanuele has been absolutely outstanding throughout my first home purchase. As a conveyancer myself, I work with estate agents every day, so I know how much of a difference a proactive and communicative agent can make to a transaction. Emanuele has been exactly that.
From the moment my offer was accepted, she was always one step ahead, keeping communication flowing between all parties, chasing where needed, and making sure both the seller and I remained informed and on the same page throughout. Her responsiveness and professionalism helped keep the transaction moving at every stage.
Thanks to Emanuele's hard work and dedication, we successfully exchanged contracts in just under four weeks from my offer being accepted, which is an incredible achievement and a real testament to how committed she was to progressing the transaction.
I genuinely couldn't recommend Emanuele highly enough. She has been professional, approachable, proactive and an absolute pleasure to deal with. Thank you so much for all your hard work in helping me buy my first home! π‘
Megan Β· 12 August 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
Dear Megan, We really appreciate you taking the time to leave such lovely comments about Emanuele. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
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5/5
GoogleMy partner and I had a great experience working with Fletchers Brook Green especially Saleh, he was very helpful and he made the process smooth and efficient.
Emily Β· 8 August 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 22 August 2026
Dear Emily, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
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5/5
GoogleEmanuele has been absolutely outstanding throughout my first home purchase. As a conveyancer myself, I work with estate agents every day, so I know how much of a difference a proactive and communicative agent can make to a transaction. Emanuele has been exactly that.
From the moment my offer was accepted, she was always one step ahead, keeping communication flowing between all parties, chasing where needed, and making sure both the seller and I remained informed and on the same page throughout. Her responsiveness and professionalism helped keep the transaction moving at every stage.
Thanks to Emanuele's hard work and dedication, we successfully exchanged contracts in just under four weeks from my offer being accepted, which is an incredible achievement and a real testament to how committed she was to progressing the transaction.
I genuinely couldn't recommend Emanuele highly enough. She has been professional, approachable, proactive and an absolute pleasure to deal with. Thank you so much for all your hard work in helping me buy my first home! π‘
Megan Β· 8 August 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 22 August 2026
Dear Megan, We really appreciate you taking the time to leave such lovely comments about Emanuele. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
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5/5
GoogleWe have had an excellent experience working with Emma. She has been professional, knowledgeable, and incredibly supportive throughout the process of selling our home. Emma is always responsive, keeps us informed every step of the way, and genuinely cares about achieving the best possible outcome for her clients.
Her attention to detail, dedication, and positive attitude have made what can be a stressful process feel much easier. We truly appreciate all of her hard work and highly recommend Emma to anyone looking for a trustworthy and outstanding real estate agent.
Pegah Β· 1 August 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 22 August 2026
Dear Pegah, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
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1/5
TrustpilotZero Ethics
They arranged annual boiler service twice! in one year!! They look for a reason to charge extra.
Jv Β· 31 July 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 24 September 2026
I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you.. Kind regards, Asma, Customer Relations
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5/5
GoogleEma (Emanuele) is fabulous and goes the extra mile (or 10!) for her clients... Thank you so much for your care and attention - and for being on top of everything from the start!
Zarin Β· 22 July 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 22 August 2026
Dear Zarin, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
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5/5
GoogleRating only, no written review.
Chiara Β· 22 July 2026 Β· Fletchers London (58 Turnham Green Terrace)
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5/5
GoogleWe had a very positive experience working with Chloe during our attempted property purchase. She was responsive, transparent and easy to work with throughout the viewings, negotiations and conveyancing process.
Although the purchase did not proceed due to issues identified during due diligence, Chloe made a considerable effort to keep the transaction moving and regularly followed up with all parties.
Her communication and support made a difficult process much easier to manage. I would be happy to recommend her to both buyers and sellers.
Martin Β· 22 July 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 22 August 2026
Dear Martin, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
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5/5
GoogleI completed my flat purchase this week and Fletchers were an incredibly helpful firm to go through. In particular, Chloe was a brilliant agent. She was proactive and beyond helpful in all our interactions, and did a great job in constantly communicating between all parties involved. Chloe made the entire process much quicker and was always responsive when we needed help. Thank you very much Chloe!
Matthew Β· 12 July 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
Dear Matthew, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
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5/5
GoogleAfter trying to sell our house for close to 3 years, using multiple agents, experiencing, multiple unreliable buyers pull out for no reason, Fletchers managed to secure 2 buyers within our first week with them. They were very professional and responsive (I can't say that for all agencies). If you're looking to buy or sell in Brook Green/Shepherd's Bush, I would definitely recommend Fletchers. Thank you Kareena and Emanuele!
Anjalee Β· 12 July 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
Dear anjalee, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
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5/5
GoogleEma (Emanuele) is fabulous and goes the extra mile (or 10!) for her clients... Thank you so much for your care and attention - and for being on top of everything from the start!
Zarin Β· 12 July 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
Dear Zarin, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
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5/5
GoogleRating only, no written review.
Chiara Β· 12 July 2026 Β· Fletchers London (144 Shepherds Bush Road)
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5/5
GoogleI completed my flat purchase this week and Fletchers were an incredibly helpful firm to go through. In particular, Chloe was a brilliant agent. She was proactive and beyond helpful in all our interactions, and did a great job in constantly communicating between all parties involved. Chloe made the entire process much quicker and was always responsive when we needed help. Thank you very much Chloe!
Matthew Β· 11 July 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 11 October 2026
Dear Matthew, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
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5/5
GoogleAfter trying to sell our house for close to 3 years, using multiple agents, experiencing, multiple unreliable buyers pull out for no reason, Fletchers managed to secure 2 buyers within our first week with them. They were very professional and responsive (I can't say that for all agencies). If you're looking to buy or sell in Brook Green/Shepherd's Bush, I would definitely recommend Fletchers. Thank you Kareena and Emanuele!
Anjalee Β· 22 June 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 22 August 2026
Dear anjalee, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
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5/5
GooglePopped into the office this morning. The team there were super friendly and helpful in resolving my need!! Thank you
James Β· 12 June 2026 Β· Fletchers London (86 Chiswick High Road)
Agent replied Β· 12 October 2026
Dear James, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
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5/5
GoogleWe have been working with this company for some years and have had always the best support and help. First with Agata and now with Bridget, we have been blessed with some of the best professionals when talking about property management, not forgetting our lovely landlady. The willingness from everybody is just to do things right.
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2026 Update: After many more years and a home move, we are still working with this company, and that alone says a lot.
To be honest, we went through some difficult times with people whose attitude did not reflect the companyβs reputation: pressure, rudeness, and unprofessional behaviour. However, everything changed with our current Property Manager, Banna Hannes.
We can only say positive things about her. She is always clear, decisive, and helpful, with a personal approach and a genuinely supportive attitude... in a nutshell, she is a star.
Alfonso Β· 12 June 2026 Β· Fletchers London (86 Chiswick High Road)
Agent replied Β· 13 June 2024
Dear Alfonso, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleI completed on my flat on Friday 29th May, and i can confirm that Fletchers in Shepherds Bush were a great estate agent to work with. My point of contact throughout the process was Chloe Matlaszek, and she was brilliant, very personable, all over the details and very proactive and consistent with communicating and following up throughout every step of the process. I would recommend using Fletchers 100%.
Giselle Β· 12 June 2026 Β· Fletchers London (144 Shepherds Bush Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.