Trusted Agent profile
★★★★★
1,633 reviews across 3 offices and 2 platforms
Fletchers has three offices, all in London. Together they have 1,633 reviews on two platforms, rated 4.8 out of 5 overall.
Fletchers's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRating only, no written review.
Dear George, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Claire, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Esther, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleWe had a very smooth and easy decision to make when we moved to our new flat early this month -- all thanks to Joshua. He was very good at accommodating all our questions and was very organised when it comes to managing our document requirements and whatnot. I normally don't decide for a flat right away without checking the place in person. But due to corona, Joshua was quick to provide us a video of every corner of the flat and also reverted all our questions about the flat, the agreements, etc. so getting this place was really an easy decision for us to make. Thanks, Joshua!
Dear Kim, Having read your review, we would like thank you for your feedback about our Brook Green Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. Kind regards, Sarah Tranter Customer Relations Team
2/5
TrustpilotDoubtful service
It took quite a long time for this agency (Hammersmith) to release my deposit after termination of my rent (In September 20), even though the landlord didn’t have any issues. I had to write several times with reminders (Not responded) and finally call. Overall they have been sitting on it for three weeks or nearly a month. Firstly, I don’t know the reason of this delay, secondly, there was no feedback whatsoever.
5/5
GoogleRating only, no written review.
Dear Merita, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleJoshua was fast to respond to our queries and would always take the steps he needed to answer our questions fully. We would happily use the services again.
Dear Mike, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Sara, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleI had a good customer experience with Fletchers. In particular, Christian and Paul have done a great job, communicated with me throughout the rental process. My flat is rented within 2 weeks. Great result.
Dear Nancy, Thank you for taking the time in providing such lovely comments about Christian and Paul in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleBoth sales and letting teams were truly professional and really helpful all round... thank you guys!
Dear Samira, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleWhat a great experience we’ve had! All of the staff know their stuff here and are true professionals and experts in their field. Christian dealt with letting our flat for us. We had spoken with several other local agents, but we felt Christian was really genuine and understood what we were looking for as first time landlords. Within 24 hours of signing our contract with Fletchers we had an offer on our flat, and it wasn’t even on the market yet! It’s a real testament to Christian and Paul and the rest of the team who are really good at their jobs. Communication has been faultless throughout the process. Would 100% recommend Fletchers at Brook Green! Not only as landlords, but as tenants (our tenants are super happy too), and also sales. We were thinking of selling our flat before renting it out, and we were really impressed with Paul from sales too. A true gent and professional who really knew what he was talking about. Thank you Paul. Well done Fletchers! And thank you for everything so far!
Dear Nick & Angela, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleThese guys are fantastic. The process of viewing, getting the paper work done and moving in was super smooth! Special thanks to Joshua who helped us massively with our special requests such as removing furniture. Overall I don't think our experience could get any better. Thank you guys!PositiveResponsiveness, Professionalism
Dear Morteza, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleWe had the good fortune to deal with this Estate agent for the last five years and we always had a good, professional and prompt help whenever we needed it. But our experience this year was even more impressive with the difficult time of the lockdown and the state of the economy and the housing market. However, they managed to get us suitable tenants in the first week after re-launching the flat on the market and helped, supported and advised us right through the process which would have been quite stressful otherwise. We are very grateful to all the staff of Fletchers Brook Green and particularly Christian who always had the answer to any problem and made us feel that we are in safe hands. We highly recommend this Agent.PositiveResponsiveness, Quality, Professionalism
Dear Nadia, Thank you for your kind words regarding our Brook Green office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. I will make sure to pass your comments on to Christian. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleWhat a great experience we’ve had! All of the staff know their stuff here and are true professionals and experts in their field. Christian dealt with letting our flat for us. We had spoken with several other local agents, but we felt Christian was really genuine and understood what we were looking for as first time landlords. Within 24 hours of signing our contract with Fletchers we had an offer on our flat, and it wasn’t even on the market yet! It’s a real testament to Christian and Paul and the rest of the team who are really good at their jobs. Communication has been faultless throughout the process. Would 100% recommend Fletchers at Brook Green! Not only as landlords, but as tenants (our tenants are super happy too), and also sales. We were thinking of selling our flat before renting it out, and we were really impressed with Paul from sales too. A true gent and professional who really knew what he was talking about. Thank you Paul. Well done Fletchers! And thank you for everything so far!
Dear Nick & Angela, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleChristian was great and helpful
Dear Rosa, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleExcellent professional agents. Highly recommended. Look no further.
Dear Elizabeth, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleEnthusiastic yet professional service throughout. Very happy with the whole process and grateful for the support and guidance.
Dear Andy, Thank you for the great five star review! Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
1/5
GoogleI am really disappointed with how they handle my property search specially with niki how she handle my calls and email. To answer call or email will take days !!
I am sorry to hear things did not go as well as we would have expected. Please can you email me so we can look into this further for you at md@fletcherestates.co.uk Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleDefinitely the best letting agents we have been with. Both Joshua and Christian have been super helpful and understanding. Highly recommend 👍🏽 …
Dear Sara, Thank you for your kind words regarding our Brook Green office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleThank you very much Chris and Joshua ! You have been very helpful through the whole process , very professional and informative. I highly recommend Fletchers! Super fast and very responsive. Thank you again, Alexandra
Dear Alexandra, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleJoshua, Christian & Nikki have been very helpful in our transition moving from Canada to the UK. There was always someone available for us when we had question and took good care of us in all our process getting our flat. Thank you!
Dear Gabrielle, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleVery happy with the Fletchers Brook Green team, especially Joshua. His friendly but professional approach makes our stress and hassle disappear and nothing was too much trouble for him. Can't wait to move to our new home. Thank you Joshua! Martin & Andrija
Dear Martin, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleJoshua was brilliantly helpful with helping us get our new flat, he was super supportive in arranging a few details with the landlord and when we hit a few issues with the referral process was always on hand to give advice!
Dear ALM 23, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleChristian was fantastic - he let my flat within a week and was helpful, professional and responsive from my first contact with him. I recommend Christian and Fletchers very highly.PositiveResponsiveness, Professionalism
Dear Julia, Thank you for your great review regarding our Brook Green office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (86 Chiswick High Road) has the most, with 639 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.
The three Fletchers offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.
