Trusted Agent profile

Fletchers estate agents in London

4.8

★★★★★ Excellent

1,633 reviews across 3 offices and 2 platforms

www.fletcherestates.com

Fletchers has three offices, all in London. Together they have 1,633 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.9 / 5

1,573

Reviews on Google

All 3 offices

Trustpilot logo

60

Reviews on Trustpilot

Business-wide

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Our offices

Fletchers's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Fletchers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Yasmin found us the perfect rental home in Chiswick. She showed us a few places (all on video as we were overseas) and took time to understand our requirements. We were working with a few brokers, Yasmin was the most persistent by far. She captured our needs perfectly and when the right home came up, she helped us and the homeowner come to an agreement. She worked with us through the entire process patiently and pleasantly.PositiveResponsiveness, Quality, Professionalism

Gayatri · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Gayatri, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Just let another house through Fletchers Letting, Chiswick. Have to say, they are the best in the lettings business. The director is Erica who deals with you initially on marketing/pricing clearly knows her onions - very knowledgeable. In her team, Amy has been with Fletchers many years and Leigh are amazing - professional and first class. Also a new member Yasmin showed the house on many occasions and finalized the deal. I fully understand why most professional landlords use Fletchers and have more letting properties on their books than any other Chiswick agents. I have been letting many years in Chiswick. Thank you.PositiveProfessionalism

Daniel · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Daniel, We are delighted that you took the time to leave such a fantastic review which the Chiswick team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team

4/5

Google

Yasmin helped me in my property search and showed me some lovely places up for rent, that were realistic within my budget and criteria. She kept me up to date with what was on offer and was very helpful. I didn't sign with Fletchers in the end, but will definitely contact again when moving in future.PositiveResponsiveness, Professionalism

Ghislaine · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Ghislaine, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

We have been working with Yasmin from Fletchers estate agents for a few months. She was very keen to find us the exact property we wanted to rent. We were very happy with her quick responses and her hard work. Thoroughly recommend.PositiveProfessionalism

Alvaro · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Alvaro, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

After having some issues with our Property Manager (not from Fletcher's), we were put in contact with Erica Whitehead, who immediately stepped up and solved our problem. We can't thank her enough for the support! Great professionalism. We'd definitely recommend Fletcher's to anyone and we'd be happy to rent through them in the future.

Nicole · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Nicole, Thank you for taking the time to leave such great feedback regarding your experience with Erica and our Chiswick office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

We have been clients of Fletchers for 20 years and currently have more than one rental property with them. We have found their level of personal service outstanding. Recently, Erica provided us with exactly the valuation that we had hoped for and she and her team were able to deliver a selection of prospective tenants to choose from within ten days. Throughout the tenancy periods the maintenance service conducted by Agata has been exceptional.PositiveResponsiveness, Quality, Professionalism, Value

David · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear David, Thank you for your kind words regarding our Chiswick office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

I've recently rent a flat from Fletchers and had a great experience. I would like to highlight the job done by Tia Glenn. She went above and beyond to help me find the right property. What most impressed me on her job was the very genuine willingness to understand what I was looking for instead of trying to sell me anything, which is very common from other agents. Also, she was very responsive and happy to answer all my questions. I can't recommend more Fletchers Chiswick, specifically the service provided by Tia Glenn.PositiveResponsiveness, Quality, Professionalism, Value

Gabriela · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Gabriela, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Sara · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Sara, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Rating only, no written review.

Merita · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Merita, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team

4/5

Google

Rating only, no written review.

Mohamed · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Mohamed, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Elisa · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Elisa, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Esther · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Esther, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Claire · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Claire, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team

4/5

Google

Rating only, no written review.

Hannah · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Hannah, Thank you taking the time to leave a review. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Rating only, no written review.

Alice · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Alice, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Easy to communicate with. Thank you Joshua

Anna · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Anna, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Amazing service , very pleased with everything. Will highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Tyrese · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Tyrese, Thank you for your kind words regarding our Brook Green office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Friendly, professional and thorough service from beginning to end from Christian who has been on top of everything and always helpful and honest. You couldn't ask for better!PositiveResponsiveness, Quality, Professionalism, Value

Jon · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Jon, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Joshua was fast to respond to our queries and would always take the steps he needed to answer our questions fully. We would happily use the services again.

Mike · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Mike, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Christian and Joshua were readily available for the many inquiries we had. They made the process of finding an apartment and arranging our tenancy very easy - even from abroad :)PositiveResponsiveness, Professionalism

Ayse · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Ayse, Thank you for taking the time in providing such lovely comments about Christian and Joshua in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Joshua was brilliant and found us the perfect apartment. He was extremely informative and kept in touch when necessary, it was hassle free - Thank you!PositiveResponsiveness, Professionalism

Charlotte · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Charlotte, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

Smooth from start to finish. Emily was very understanding in my needs. The closure from property viewing to signing was just a smooth process and both Emily & Josh were incredibly helpful!PositiveResponsiveness, Professionalism

Abinand · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Abinand, Thank you for taking the time to leave a review regarding your experience with Emily in our Brook Green office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Was a quick and easy move to our new apartment via Fletchers. Joshua was a great help and everything went smoothly. Highly recommended.PositiveProfessionalism

Timothy · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Timothy, What a lovely review you have given regarding our Brook Green office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Focused, patient, honest, judicious, affable and ‘result oriented’ are just some of the words that come to mind when we think of Joshua. In the middle of a pandemic, dealing with international demanding clients from NYC (us) and with an owner horse racing multiple brokers for the best offer, Joshua managed to bring both parties to a deal, which needed comprising from both sides. During the multiple backs and forths, the accepted and rescinded offers and the financial negotiation phase, Joshua never lost his patience, maintained the upmost integrity and most importantly, he listened. He closed the deal for the benefit of all. And he did it well.PositiveResponsiveness, Professionalism

Daniel · 14 June 2021 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Daniel Thank you for taking the time to leave a review regarding your experience with Joshua in our Brook Green office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind Regards, Sarah Tranter, Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Fletchers

Which Fletchers office has the most reviews?

London (86 Chiswick High Road) has the most, with 639 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.

Where are the Fletchers offices?

The three Fletchers offices, by town:

Has Fletchers won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.

Reviews may appear on more than one platform.

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