Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI had a good customer experience with Fletchers. In particular, Christian and Paul have done a great job, communicated with me throughout the rental process. My flat is rented within 2 weeks. Great result.PositiveResponsiveness, Professionalism
King · 26 August 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Nancy, Thank you for taking the time in providing such lovely comments about Christian and Paul in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleEmily has been fantastic for us throughout our move. She has been available and responsive to our queries throughout and ensured that the property was ready for our move in with proactive visits. She remains in contact after our move and we know we can count on her if we have any issues. Highly recommend.PositiveResponsiveness
Dominic · 26 August 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Dominic, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleWith Christian and Joshua from Fletchers Brook Green Estate Agents my new home search was the smoothest and quickest I've ever had. It took me less than 4 days from the moment I found a property until the day I've signed the contract. Guys were very efficient, helpful, professional and were able to reply to all my questions about the property. Very much happy with their job!PositiveResponsiveness, Quality, Professionalism
Natalja · 26 August 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Natalja, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleThe entire experience with Fletchers Brook Green was very smooth and I’d like to say that I’d definitely recommend Fletchers to anybody who’s looking for a new home around West London.
I would like to thank Emily Martin for being extremely professional, responsive and helpful throughout the whole process (from viewing to moving in). She constantly kept me updated and informed me about next steps and gave amazing recommendations to ensure every part of the process met the best standards.PositiveResponsiveness, Quality, Professionalism, Value
Anastasia · 26 August 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Anastasia. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMy experience with Fletchers it's been the best ever all the professionals are very kind and responsive.
Special Emily who looked after my contract since the beginning was absolutely kind and amazing and even afterwards.
My property manager Bridge is really good as well to get everything sorted and working at my new flat.
I'm really happy about my property and and who is looking after it.
I couldn't recommend more all of them.PositiveResponsiveness, Quality, Professionalism, Value
Maira · 26 August 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Maira, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleOverall I have had a very positive experience with Fletchers. Joshua was brilliant and really helped guide us through the process. The service has been great and we have experienced very quick response times to all our questions. There are however a couple of maintenance issues with the property but the team are working hard to resolve these for us. I would definitely recommend Fletchers, particularly to people who may be unfamiliar with the renting process and would like an extra helping hand guiding them through. Thank you Joshua for all your efforts in securing us the property!PositiveResponsiveness, Professionalism
Becky · 26 August 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Becky, I was delighted to read the comments in relation to Joshua and our Brook Green office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWhat a great experience we’ve had! All of the staff know their stuff here and are true professionals and experts in their field. Christian dealt with letting our flat for us. We had spoken with several other local agents, but we felt Christian was really genuine and understood what we were looking for as first time landlords. Within 24 hours of signing our contract with Fletchers we had an offer on our flat, and it wasn’t even on the market yet! It’s a real testament to Christian and Paul and the rest of the team who are really good at their jobs. Communication has been faultless throughout the process. Would 100% recommend Fletchers at Brook Green! Not only as landlords, but as tenants (our tenants are super happy too), and also sales. We were thinking of selling our flat before renting it out, and we were really impressed with Paul from sales too. A true gent and professional who really knew what he was talking about. Thank you Paul. Well done Fletchers! And thank you for everything so far!
Nick · 30 July 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Nick & Angela, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleAmazing service , very pleased with everything. Will highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Tyrese · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Tyrese, Thank you for your kind words regarding our Brook Green office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleFriendly, professional and thorough service from beginning to end from Christian who has been on top of everything and always helpful and honest. You couldn't ask for better!PositiveResponsiveness, Quality, Professionalism, Value
Jon · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Jon, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleChristian and Joshua were readily available for the many inquiries we had. They made the process of finding an apartment and arranging our tenancy very easy - even from abroad :)PositiveResponsiveness, Professionalism
Ayse · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Ayse, Thank you for taking the time in providing such lovely comments about Christian and Joshua in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleJoshua was brilliant and found us the perfect apartment. He was extremely informative and kept in touch when necessary, it was hassle free - Thank you!PositiveResponsiveness, Professionalism
Charlotte · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Charlotte, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleSmooth from start to finish. Emily was very understanding in my needs. The closure from property viewing to signing was just a smooth process and both Emily & Josh were incredibly helpful!PositiveResponsiveness, Professionalism
Abinand · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Abinand, Thank you for taking the time to leave a review regarding your experience with Emily in our Brook Green office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleWas a quick and easy move to our new apartment via Fletchers. Joshua was a great help and everything went smoothly. Highly recommended.PositiveProfessionalism
Timothy · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Timothy, What a lovely review you have given regarding our Brook Green office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleFocused, patient, honest, judicious, affable and ‘result oriented’ are just some of the words that come to mind when we think of Joshua. In the middle of a pandemic, dealing with international demanding clients from NYC (us) and with an owner horse racing multiple brokers for the best offer, Joshua managed to bring both parties to a deal, which needed comprising from both sides.
During the multiple backs and forths, the accepted and rescinded offers and the financial negotiation phase, Joshua never lost his patience, maintained the upmost integrity and most importantly, he listened. He closed the deal for the benefit of all. And he did it well.PositiveResponsiveness, Professionalism
Daniel · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Daniel Thank you for taking the time to leave a review regarding your experience with Joshua in our Brook Green office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMade looking for a new home in London super easy and we’re really helpful and communicative at all times. Would 100% recommend using Fletcher’s. Big thanks to Joshua and Christian!PositiveResponsiveness, Quality, Professionalism
Arthur · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Arthur, I was delighted to read the comments in relation to our Brook Green office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWonderful in every regard. Their professional conduct with everything from finding bespoke solutions to individual problems through to assisting with the completion of incomprehensible government forms, Christian and team have made the whole experience a delight. I've used other agents in the past but can't see that I'll need anyone other than Fletchers in the future. Heartily reccomend.PositiveResponsiveness, Quality, Professionalism, Value
Geraint · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Geraint, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleEmily Martin.
When I first met Emily I felt an immediate connection with her, as I am sure that many people do. Aside from being very attractive, she is down to earth, friendly and personable. She is hard working, diligent and kind and progresses situations making them simple and easy for you. Emily is very considerate and a jewel of an employee that Fletcher’s needs to recognise. She is the kind of employee that’s a special asset to her team, making a company great. She is definitely a keeper.
All the best, Emily
Lilli Kelli
Lilli like Emily is kind, hard working and diligent. Always ready to help and will go out of her way to do so. She is also the kind of special employee who contributes a great deal to a company, and one that Fletcher’s needs to hold on to.
Thank you, LilliPositiveResponsiveness, Quality, Professionalism
Frances · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Frances, what a lovely review you have given regarding Emily in our Brook Green office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThe agents at Fletchers are simply amazing. My daughter is studying in the UK, and we were having a most difficult time locating a suitable flat that would accept her long distance application from the US. She contacted Fletchers after finding a wonderful flat in the perfect location. The agent responded right away, answered all of our questions, and provided a high resolution video of the entire flat. The paperwork was generated quickly via Docusign, we wired the deposit directly to them, and the lease was secured in a weeks time. This is no small feat when you have to deal with Visa paperwork and co-signers. Clearly their agents are highly experienced. What's most impressive, these fantastic agents responded to our questions just as quickly, both before and AFTER the lease had been signed and finalized, which from my life experience, is a rarity. I highly recommend Fletchers, especially if you are leasing sight unseen, and even more so if you are coming from overseas. Shout out to Paul Biris and Christian Pengelly, you guys are the best!PositiveResponsiveness, Quality, Professionalism, Value
K · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear K G, I was delighted to read the comments in relation to our Brook Green office and will ensure that these are passed on to the team. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleEmily was very helpful in making sure our move ran as smoothly as possible. She responded to any queries we had very quickly and made sure we were always well informed. We are very happy that she made everything so easy!PositiveResponsiveness, Quality, Professionalism
Bea · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Bea, What a lovely review you have given regarding our Fletchers Brook Green office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThis real estate is awesome. They found me the perfect flat for my sister and I in a lovely neighborhood. Moreover, it was the first time we rent a flat and they eased pretty everything. Paul (my estate agent) was very helpful with everything, always available and understanding. Great experience, I recommend.PositiveProfessionalism
Sifaoui · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Sifaoui, We are delighted that you took the time to leave such a fantastic review which the Brook Green team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleProperty agents everywhere should look to Christian, the manager at Fletchers Brook Green, as a perfect example of how to stand out from the crowd. During our rental property search, right from the start he showed genuine enthusiasm and personality, instantly setting himself apart from the majority of agents we had dealt with. He was very informative and responsive throughout the process, which was appreciated given the urgency of our house hunt. Thanks a lot Christian, keep up the good work.PositiveResponsiveness, Quality, Professionalism
Thomas · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Thomas, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWe had a very smooth and easy decision to make when we moved to our new flat early this month -- all thanks to Joshua. He was very good at accommodating all our questions and was very organised when it comes to managing our document requirements and whatnot. I normally don't decide for a flat right away without checking the place in person. But due to corona, Joshua was quick to provide us a video of every corner of the flat and also reverted all our questions about the flat, the agreements, etc. so getting this place was really an easy decision for us to make. Thanks, Joshua!PositiveResponsiveness, Quality, Professionalism, Value
K · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Kim, Having read your review, we would like thank you for your feedback about our Brook Green Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleI saw an ad for a flat to rent on Fletchers' website back in March and Emily got in touch with me very quickly to organise a visit. I hadn't used an estate agent in over 15 years so it was all a bit new to me but Emily guided me through everything. She's highly professional, very organised, explained each step to me very thoroughly and responded to emails and queries very quickly. She's also very friendly. I highly recommend Fletchers and Emily. And I'm very happy in my new flat! :)PositiveResponsiveness, Professionalism
Chrystel · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Chrystel, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your review. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThorough impressed with the service we received from Fletchers Brook Green, in particular from Emily Martin. She made the whole process completely stress-free and went out of her way to ensure we were in on time. Would definitely use Fletchers again from the fantastic service we received from Emily - a credit to company.PositiveResponsiveness, Professionalism
Carla · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Carla, Thank you for taking the time to leave a review regarding your experience with Emily in our Brook Green office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
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