Trusted Agent profile

Fletchers estate agents in London

4.8

★★★★★ Excellent

1,637 reviews across 3 offices and 2 platforms

www.fletcherestates.com

Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.9 / 5

1,577

Reviews on Google

All 3 offices

Trustpilot logo

60

Reviews on Trustpilot

Business-wide

Our offices

Fletchers's three offices, most reviewed first. Each has its own page.

Latest reviews from every Fletchers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I recently enquired about looking for a potential new property in Chiswick, Yasmin has been so incredibly attentive and helpful! I feel she has gone above and beyond to help and you can tell she is genuinely caring about your circumstances. I am so impressed with this level of customer care and definitely will not be going else where to receive help in property searching. Thank you so much Yasmin! Kind regards, Carina

DIRECTOR · 14 June 2022 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Carina, Thank you for taking the time to leave a review regarding your experience with Yasmin in our Chiswick office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Fletchers is very good at carrying out punctual and thorough 6 month review visits to my rental flat. This meant that Bridget picked up a problem with the current tenants (who were letting their child draw on the newly repainted walls!) that she is now busting a gut to nip in the bud and resolve before it becomes a real issue. Having previously managed the properly myself, I so appreciate the luxury of having someone else look after my problems for me.

Emma · 14 June 2022 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Emma, Thank you for taking the time to leave a review regarding your experience with Bridget in our Chiswick office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had a very positive experience with Fletchers. Paul went above and beyond to secure a property for us, including working late the day before his holidays so we got a deal done. Incredibly diligent and hard working team member. Would definitely recommend.

Rachel · 14 June 2022 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Rachel, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

We had the pleasure of working with Michael (at Fletchers) in our property search in Chiswick. Having spoken with multiple agents from different agencies, Michael stood out from the crowd. He is incredibly professional, personable, and knowledgeable of the Chiswick area; he took the time to understand our needs and requirements and presented multiple options for us to view. We cannot recommend him enough, and we look forward to working with him again in the future!PositiveResponsiveness, Quality, Professionalism

Stacey · 14 June 2022 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Stacey. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Our experience with Tina in finding our first home in London was smooth, efficient, professional and polite. With us moving from the U.S., she did a virtual tour for us, answered our questions quickly and pushed the process along quickly. If you find yourself looking for a home, you'll be in wonderful care with Tina. Huge thanks and looking forward to moving in to our new place.

Ramy · 14 June 2022 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Ramy K, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

A really nice experience with Fletcher agency. Specially with the property management that was always ready to sort every issues and easy to contact during my all tenancy. But a huge thanks goes definitely to Natalie Manin. She was absolutely a star to sort and manage a really difficult situation that happens during my tenancy showing a huge control of the situation, and a very professional behavior, even when the situation was stressful. Will never stop to say thanks to Natalie. You're my hero!PositiveProfessionalism

Roberto · 14 June 2022 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Roberto. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Myself and my other half have been through our share of house moves - we met Paul after being served notice on our flat as he was managing a property in the building next to ours and he was nothing short of amazing. We viewed the flat, made an offer and paid holding deposit within literally an hour and a half!! Genuinely the smoothest move we’ve both done. Even after we moved in and the landlady is now managing our lease and the flat, he’s been happy to answer any additional questions we’ve had, checked in to see how we were settling in etc. The bloke is an asset to the Fletchers team.

Patricia · 14 June 2022 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Patricia, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Chiswick office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Haven't been in contact with many other people from the agency, but Tina has been amazing. She's been very patient with us, showing us all the available properties and really making and effort to understand what we were looking for.

Laura · 14 June 2022 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Laura. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Amy and Leigh at Fletcher’s in Chiswick are absolutely fantastic. They took such great care of us! They really listened to what we needed and found us the perfect home for our family. When we encountered a bit of a hiccup with a property, they resolved the problem immediately, without question or judgement, going above and beyond what was required to make sure that we were happy and settled. We can’t recommend them enough!PositiveResponsiveness, Quality, Professionalism, Value

Pippa · 14 June 2022 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Pippa, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had a very positive experience with Fletcher’s in Chiswick. Amy and Leigh were extremely helpful, professional and supportive throughout our rental process. A pleasure to work with and very highly recommended.

Ian · 14 June 2022 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Ian, It’s great to hear that you have had a brilliant experience with our Chiswick office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had the most lovely experience with Fletchers Chiswick and specifically Tina. From the start Tina understood exactly what we were looking for. She has been an absolute pleasure to deal with, extremely professional and on top of it, got us the rental which we really wanted. All in all a brilliant experience!!

Bianca · 14 June 2022 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Bianca, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We had really nice experience with Tina at Fletchers agency. She was very responsive and tried her best to help us find property in London since we were first time renters. I will recommend her to my friends and colleagues

Nina · 14 June 2022 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Marina, We are thrilled to hear that you are pleased with the service you have received from our Chiswick office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

As a first time landlord, I was a little overwhelmed when trying to chose the best agent to use. The Director Natalie explained the whole process to me and never left me wondering what to expect next. It was a smooth transaction and my tenants have been great. I will be using Fletchers again and would recommend to friends and family without hesitation.

Bonnie · 14 June 2022 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Bonnie, Thank you for sharing your kind words about Natalie. Your comments are much appreciated by the Chiswick team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We moved to London earlier this year and took a short term let to allow us to settle in. We have been working with Tina at Fletchers who is helping us find a longer term option. From the get go Tina has been extremely helpful and has really listened to what we are looking for. She regularly keeps us updated and is always very informative and flexible around our schedules. Nothing seems to be too much trouble for her and she has been relentless in her search to find us what we are looking for. I would highly recommend working with Tina.

Jennifer · 14 June 2022 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Jennifer, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had a very good experience with Fletchers. Tia Glenn took care of us during our searching for a good house in London. She was very receptive on our requests and also very flexible in arranging her schedule after our. She is very communicative and selfconfident in suggesting optional solutions and solving any kind of issues. For us, as new residents from overseas, was a real pleasant experience to work with her.PositiveValue

Claudiu · 14 June 2022 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Claudiu, Thank you so much for the fantastic feedback, the team at Chiswick are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

I just wanted to say a massive thank you to both Leigh and Amy at Fletcher’s in Chiswick for their continued outstanding service. I have been using Fletcher’s in Chiswick for many, many years now and they really are excellent on every single level. Leigh and Amy have a real wealth of experience in the Lettings Department and Property Management and they are both highly professional and always deliver a first class service. They are both extremely polite, kind, caring and compassionate and they will always go the extra mile to help you. They always keep in close contact with me once they have let the property and fully ensure that all of the required paperwork is completed and they completely take the stress and worry off your shoulders and they find you really exceptional tenant’s. I would not use any other company but Fletcher’s to let a property and that is because of Leigh and Amy. They are such a credit to the business and they work so very hard, each and every day. Thank you both so much, a really phenomenal service by both of you and I am extremely grateful.

Chris · 14 June 2022 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Chris, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Chiswick office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Vincent · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Vincent, thank you for taking the time to leave a 5* review. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Giuseppe · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Giuseppe, thank you for your 5* review. Kind Regards Sarah Tranter Customer Relations Team

1/5

Google

Rating only, no written review.

Eugenia · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Eugenia, really sorry to see you have updated this review to a 1 star. I have brought this to the attention of the director and we will be in touch. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Thank you Gaetano, you deserve 5 star service!PositiveProfessionalism

Alessandra · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Alessandra. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Amazing work Gaetano! thank you so much for your help!

Alessandro · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Alessandro. Thank you for sharing your kind words about Gaetano. Your comments are much appreciated by the Brook Green team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Nice place on irving road service form paulina was kind and amazing

Shereen · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Shereen. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Thank you so much for today, you made our day Gaetano!

Ogrion · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Ogrion, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Amazing work Gaetano. It was a pleasure to work with you!PositiveProfessionalism

Emanuele · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Emauele, thank you for taking the time to leave a 5* review for Gaetano and the team in our Brook Green office. Kind regards Sarah Tranter Customer Relations Team

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Awards

The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Fletchers

Which Fletchers office has the most reviews?

London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.

Where are the Fletchers offices?

The three Fletchers offices, by town:

Has Fletchers won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.

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