Trusted Agent profile
★★★★★
1,637 reviews across 3 offices and 2 platforms
Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.
Fletchers's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery impressed with the professionalism from the staff at Fletchers, specially Laily who has been helpful from start to finish. Kept me informed throughout the entire process and made it a stress free experience. Thank you
Dear Nicusor, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe have recently found our perfect property to rent with the help of Paul. He has been so helpful and patient with our search and the communication and service has been excellent! Thank you
Dear Rachel, Thank you for sharing your kind words about Paul. Your comments are much appreciated by the Chiswick team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTina at Fletchers has been a fantastic help for us. Understood our requirements and helped us find a place we love very quickly. Thanks Tina!
Dear Duncan, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAs a tenant they have been the property managers for the last three years. Any time there has been an issue Bridget has been most helpful with organising repairs.
Dear Patrick, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chsiwick office. Kind Regards, Evie Fisher, Customer Relations Team
5/5
GoogleMichael from Fletchers has been excellent through the whole process. He has been very knowledgable and knows the Chiswick area inside out. Highly recommend.
Dear Alina, thank you for your 5* review. We are pleased to see that you have had a great experience with Michael in our Chiswick office. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleGot a great appartment with the help of Paul from Fletcher's. (Paul Biris). I appreciate the expertise, the patience and the dedication to help with the tricky issues of my tenancy agreement.
Dear Andreea, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleYasmin is always on top of communication with her clients, never misses an email. She really cares about helping people find their perfect home.
Dear Monika, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLaily was super efficient and proactive with helping me find a place. Her knowledge of the area & amenities helped me to make a informed decision best for me. I’ll be recommending her to my friends who are also looking. Thank you again!
Dear Rosemarie, Thank you for sharing your kind words about Laily. Your comments are much appreciated by the Chiswick team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleUsed Fletchers as tenants a few years ago. In our experience they were predatory, untrustworthy and were often intimidating, manipulative or sometimes outright lying. Avoid at all costs
Dear Pierre, I am sorry to hear your experience with us was not as we would have expected. I am aware that the office has tried to contact you regarding this matter. Please do not hesitate to contact us again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIt was brilliant to work with Amy and Leigh - they offered us early access to view a flat as they knew it suited our needs perfectly and they were super quick and responsive with the whole process - thank you!
Dear Bella We are thrilled to hear that you are pleased with the service you have received from our Chiswick office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat customer service, Yasmin has been looking after us in an excellent way, always suggesting new homes and arranging a viewing in no time. Extremely impressed by their customer service
Dear Renato, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
4/5
GoogleNatalie Manin is very focussed on delivering. She has high energy and despite leaving me somewhat exhausted, she gets the job done! Han in the back office seemed to cover off the technical aspects effectively.
Dear Jayne, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleVery helpful assistance from Han - dealt with our requirements efficiently. Smooth process overall from viewing through to contracting and beyond. I would definitely use Fletchers again
Dear Rob, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleYasmin helped us find a flat that we loved under our budget when the market was really tight. We were abroad when the house came on the market and Yasmin did extra work to help us secure the house whilst we weren't in the country.PositiveResponsiveness, Quality, Professionalism, Value
Dear Lewis, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIt was a pleasure working with Michael with Fletchers Chiswick. He was professional, sincere and did his job with integrity. He was responsive to our requests and inquiries and he acted with a customer centric approach. Thank you.PositiveResponsiveness, Quality, Professionalism
Dear Serhat, thank you for your 5* review. We are thrilled to read that you have had a great experience with Michael in our Chiswick office. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleHan was really great! He completely understood my brief, and didn't waste of my time or his looking at properties he knew wouldn't work for me. Really happy to work with Fletchers in the future!
Dear Amber, We are thrilled to hear that you are pleased with the service you have received from Chiswick Lettings office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleYasmin speedily secured me an excellent let with high quality tenants. She ensured it all went smoothly and is a great communicator. Highly recommended. Thanks Yasmin!
Dear Rachel, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe often use Fletchers to help let our rental properties and have always found them to be very professional. Would thoroughly recommend. Sascha IDM Properties LLPPositiveProfessionalism
We are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleYasmin worked really hard when helping us in our search for a new rental. She was the most tenacious estate agent we worked with, consistently following up with new properties that met our developing requirements and took us on the most viewings.
Dear Festoon, what a lovely review you have given regarding our Chiswick office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat experience with Fletchers. Massive thank you to Yasmin and her team who were always following up and make sure I was on track with viewings, paperwork,... Thanks team, was a pleasure working with you !
Dear Pierre, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Chiswick office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFriendly and professional service. Yasmin was incredibly helpful throughout my flat search, always responsive and recommending properties based on my preferences. I would highly recommend working with her.PositiveResponsiveness, Professionalism
Dear Teresa. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLaily has been amazing with keeping me posted with all the latest properties that come on the market. She produces a very professional and personalised experience which really put me in a great position to have more confidence in the process of finding a new home.PositiveResponsiveness
Thank you for sharing your kind words about Laily. Your comments are much appreciated by the Chiswick team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat service from Fletchers team, from acting quick to find a product that met our needs, easily arranging viewings and being very clear about the process. A special thanks to Han Orkoz who looked after us and made every step look easy.
Thank you for taking the time to leave a review regarding your experience with Han in our Chiswick office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI would like to thank Laily for finding a very nice flat for me and my partner. I visited a flat before this one and Laily took on board my feedback and contacted me only after she found something that met my expectations. Once I agrred the let, she has accompanied me through the whole process and made it a smooth experience. I would recommend her to anyone who wants to receive a 5 stars service. Thank you :)
Dear Emilio, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.
The three Fletchers offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.
