Trusted Agent profile

Fletchers estate agents in London

4.8

★★★★★ Excellent

1,633 reviews across 3 offices and 2 platforms

www.fletcherestates.com

Fletchers has three offices, all in London. Together they have 1,633 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.9 / 5

1,573

Reviews on Google

All 3 offices

Trustpilot logo

60

Reviews on Trustpilot

Business-wide

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Our offices

Fletchers's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Fletchers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Best Agent in London

I have been with Fletchers since 2011 and have been super happy with the my decision. They really take care of every need and ensure my tenants are well taken care of. I have absolute peace of mind that all regulations are followed and that the property is adequately maintained. I’ve had multiple property managers over the years and when they change it is seamless transition. However, been working with Bridget for a number of years and really hope she will continue to look after my property for more years to come.

BH · 28 March 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 2 June 2026

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah

5/5

Trustpilot

Fantastic Property Managers

I dealt with several property management companies over the last 15 years and Fletchers are by far the best. They're professional and their communications are great, I'd definitely recommend them.

Guy · 27 March 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 2 June 2026

Dear Guy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Trustpilot

I have been dealing as a tenant with…

I have been dealing as a tenant with Fletchers Estate Agents for quite a while now and I really appreciate their genuine care and support, their quick responses to any issue and the follow up they do to make sure all is going so well. Their outstanding communication in terms of appointments, contractors, maintenance, or even communication with the landlord regarding any requirements. Very friendly and professional agents.

Heba · 27 March 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 2 June 2026

Dear Heba, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Sarah

5/5

Trustpilot

Very well covered and comprehensive…

Very well covered and comprehensive support throughout our experience with renting with fletchers. Narmin showed us around several properties in one go and was really helpful!

Issie · 27 March 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 2 June 2026

Dear Issie, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Trustpilot

Bridget Kerin was lovely and genuine

I would like to leave this review for Bridget Kerin (Head of Property Management). She was lovely and helpful throughout my tenancy of 5 years. She is easy to talk to and just being herself, and you can sense the honesty in her. I liked that she equally cared for me as a tenant as much as the landlord, which is quite rare today. Wish you happiness and prosperity. Take care x

Sam · 27 March 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 2 June 2026

Dear Sam, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah

5/5

Trustpilot

great property management

Property Manager Bridget is not only professional and efficient she is friendly and strikes the right balance with both myself as the landlord and my tenants.

Sarah · 27 March 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 2 June 2026

Dear Sarah, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Trustpilot

Reliable service

I have rented my flat out, using Fletchers Property Management for over 10 years and always have been impressed with the staff I have dealt with. They are helpful and efficient and my current property manager Bridget Kerin is excellent.

MS · 27 March 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 2 June 2026

Dear Diane, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah

5/5

Trustpilot

I have used Fletchers for many years as…

I have used Fletchers for many years as letting agents but have only recently appointed them to manage my property. I am very happy with the result - the team has been friendly, helpful and efficient from the start. I am particularly grateful to, and impressed by, Bridget Kerin for her unstinting support and professionalism, which I am finding invaluable.

Jean · 27 March 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 2 June 2026

Dear Jean, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Sarah

5/5

Trustpilot

Great support from Fletchers

A long time ago, I chose to consider Buy-to-Let as an alternative to some other pension options. I have been lucky to be able to do this with the support of Fletchers and key employees for my portfolio such as VANESSA BARROSO, BRIDGET KERIN AND SHAKIRA ALEXANDER-WALCOTT. They have been great and supportive when things dont go right, but definitely have my interests at heart. I pride myself as being a very good and reactive Landlord, fair to tenants, and they support me in this role.

Richard · 26 March 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 2 June 2026

Dear Richard, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Sarah

5/5

Trustpilot

Excellent services

I have used Fletchers property management for 6 years and have been very satisfied with the level of reactiveness and professionalism. I especially would like to praise Bridget, their Head of Property management who is perfect in her role.

Norbert · 26 March 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 2 June 2026

Dear Norbet, Thank you for your kind comments regarding Bridget and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah

5/5

Trustpilot

Fletchers Property Management

Led by Bridget, Fletchers' property management team are always friendly, professional and efficient so I recommmend their services to any landlord!

D · 26 March 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 2 June 2026

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah

5/5

Trustpilot

Happy Renters

This was the first time we've used Fletchers and from the beginning of the process they were helpful, friendly and on the ball. Our attentive agent Lily totally understood our needs and requirements for a rental property and found us the perfect place in no time, being transparent and communicative along the way. Just before we moved in our property manager Bailey gave us a welcome call with some useful information and helped get things sorted the first week with amazingly fast turnaround times. Would totally recommend.

Melissa · 25 March 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 2 June 2026

Dear Melissa, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Sarah

5/5

Google

Excellent service from beginning to end. Very knowledgeable, professional and friendly members of staff. Queries always answered promptly and clearly. Nudged both solicitors to ensure that sale would go through in minimal amount of time which did the trick! Very happy to recommend as local agency.

Veronica · 25 March 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Dear Veronica, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

Excellent service from beginning to end. Very knowledgeable, professional and friendly members of staff. Queries always answered promptly and clearly. Nudged both solicitors to ensure that sale would go through in minimal amount of time which did the trick! Very happy to recommend as local agency.

Veronica · 24 March 2025 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 April 2025

Dear Veronica, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

I was with another estate agent who were terrible. I kept getting letters every 2 weeks for about 7 months saying that Fletchers could sell my flat. I gave in and gave them a call. The first thing that struck me was how positive everyone was. Jack who runs the office was brilliant and Ema who managed the whole sales process was outstanding. I couldn’t recommend them enough especially given that my property was a hard flat to sell. All I can say is a massive thank you to all…Herman included 😊

Barnaby · 23 March 2025 · Fletchers London (144 Shepherds Bush Road)

5/5

Trustpilot

Great team

We have used Fletchers for their property management services for 7 years now and they have a great attentive team. Our current property manager is Vanessa and she has quickly come up to speed on our properties, is proactive and very responsive. Thank you Vanessa and team!

Annabelle · 22 March 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 2 June 2026

Dear Annabelle, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Google

Thank you Herman for all your help and patience

Zein · 20 March 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Dear Zein, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Excellent service from a great team!

James · 20 March 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Dear James, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah

5/5

Google

Herman from Fletchers provided great service when selling my home. Herman was invaluable while I was out of the country, and I would highly recommend him to anyone selling their flat.

Denver · 20 March 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Dear Denny, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah

5/5

Google

Jack Dann, Marko and all the team were incredibly helpful throughout the whole process. Without Jack's support, I'm pretty sure the sale would have fallen through - he was also so helpful in providing information and recommendations thoughout the whole process. Would definitely recommend to anyone looking to buy!

Sash · 20 March 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Dear Sash, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah

5/5

Google

Been really impressed with this team. They are professional and managed to sell our house quickly and above asking price.

Lizzie · 20 March 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 27 December 2024

Dear Lizzie , Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

I dont think i've ever seen any company pick up the phone so fast.

Selma · 20 March 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 11 December 2024

Dear Selma, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma

5/5

Google

Sales team have been helpful throughout my property search and can’t wait to find the right property Thank you guys

Mariam · 20 March 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 11 December 2024

Dear Mariam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Fletchers

Which Fletchers office has the most reviews?

London (86 Chiswick High Road) has the most, with 639 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.

Where are the Fletchers offices?

The three Fletchers offices, by town:

Has Fletchers won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.

Reviews may appear on more than one platform.

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