Trusted Agent profile · Oxfordshire
★★★★★
352 reviews across 2 offices and 2 platforms
Finders Keepers has two offices, all in Oxford (Oxfordshire). Together they have 352 reviews on two platforms, rated 4.5 out of 5 overall.
317
Reviews on Google
All 2 offices
35
Reviews on Facebook
Business-wide
Finders Keepers's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Finders Keepers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleReally helpful and friendly! Have found in the past other estate agents to be dismissive and difficult, especially as a student, but Emily has responded and dealt with all of our issues/queries as soon as they arise. Would definitely recommend to other students!
Thank you for this great review and for your recommendation! - Joanne (FK)
1/5
GoogleThis agency has been known to discriminate against renters just because they're in receipt of universal credit. Disgusting behaviour
Our teams are aware of the Equality Act 2010 and that it is against the law to discriminate against tenants who receive Housing Benefit/DSS/Universal Credit or similar. We are certain that we haven’t had any conversations where we have rejected applicants on the basis of universal credit. If you would like to provide further information regarding your statement please email info@finderskeepers.co.uk Joanne (FK)
5/5
GoogleWhen I moved to the UK, I was unfamiliar with the letting system here, but Finders Keepers (Emily in particular) was very kind and extremely helpful. She did explain everything and was available to answer all my questions. During my stay, I contacted the office multiple time to fix things in the unit, and they always responded quickly and fixed whatever needed to be fixed. I would definitely recommend using their service.
Thank you for your review Yaseen - Joanne (FK)
4/5
GooglePolite and helpful staff who usually look into problems and get them fixed quickly. Overall found them to be a very good service to use
Thank you for leaving this five-star review for our Central Oxford team - Joanne (FK)
1/5
GoogleThis is the second time we have dealt with Finders Keepers. Our first experience with the Cowley branch was great with the property manager being very attentive as he knew I had small children. He used to visit on the same day and try to …
Thank you for your feedback, we are sorry to read about your experience. I understand that our central office has been in touch and are working through these issues with you. We trust that a resolution will be reached although should you … More
5/5
GoogleBest letting agency I have experienced. Responsive and professional. Would recommend.
Thank you for your recommendation and for leaving a five star review for our Central Oxford team. Joanne (FK)
5/5
GoogleFantastic service. The best letting agent I have dealt with. Special shout out to Lottie Harper for being so supportive
Many thanks for taking the time to leave this five-star review. We are very happy to read your feedback for Lottie and the team. Joanne (FK)
5/5
GoogleExtremely good service. Very quick to respond to any issues with the property we rent. Highly recommended
Thank you for leaving a five-star review for our Central Oxford team. Joanne (FK)
5/5
GoogleWe would highly recommend Finders and Keepers. We recently moved in a 2 bedroom flat managed by them in Oxford. There were a few things that needed fixing and they responded politely and immediately.
Thank you for this 5-star review for the team in Oxford, Victoria (FK)
5/5
GoogleAmazing service+ very reliable team. Thanks manager Lizzy for coming yesterday and helping with the check in. Finding a new place and moving home can be very stressful; we are glad that the property we chose was managed by FindersKeepers. …
Thank you for leaving this great five star review and recommendation for our Central Oxford team - Joanne (FK)
5/5
GoogleI stayed at a Finders Keepers managed property in Oxford for 3.5 years (including during a pandemic!), and now at the end of my tenancy, can safely say that experience was overwhelmingly positive. …
Thank you for leaving this five-star review for our Central Oxford team. We're very happy to read such positive feedback! Joanne (FK)
5/5
GoogleThe staff at Park End St, Oxford have always been courteous, efficient and professional. As a landlord, one expects and in this case receives the service for which one pays. Well done!
Thank you for leaving this review, it's great to hear that the team have delivered the professional service you expected! Victoria (FK)
5/5
GoogleI had the good fortune of interacting with Chris Kilkenny and Lizzy Ritson and they were both absolutely fantastic in helping me secure a flat, arrange move-in, and a walk-through. They were EXCELLENT and definitely both KEEPERS (pun intended).
Thank you for leaving this great five-star review for Chris and Lizzy in our Central Oxford team! Joanne (FK)
5/5
GoogleExcellent experience working with Amy to secure our new flat. Very efficient and clear process.
Thank for leaving a five-star review for Amy and our Central Oxford team - Joanne (FK)
5/5
GoogleMe and my partner saw a property on Rightmove that was listed by Finders Keepers to let. From the very first call, right through to signing the agreement, the whole process was seamless and very professional. A big thanks to both Amy and Chris specifically for going above and beyond and explaining everything so precisely! Thanks you two!
This is great to read! Thank you for leaving a five star review for Chris, Amy and our Central Oxford team. Joanne (FK)
5/5
GoogleI highly recommend Finders Keepers, excellent service. Ceri is very helpful, professional and always contactable.
Thank you for your review for the team - Joanne (FK)
5/5
GoogleI rent a flat from here, they are really enthusiastic and helpful, now I have lived this nice flat
Thank you Jessica, we are pleased you are happy in your home - Joanne (FK)
5/5
GoogleThe finders keepers service is professional and responsive. Finders keeper could be the priority option if someone is looking for property.
Hello Connie, thank you for this review - Joanne (FK)
4/5
GooglePolite and helpful staff who usually look into problems and get them fixed quickly. Overall found them to be a very good service to use
Thank you for leaving this five-star review for our Central Oxford team - Joanne (FK)
5/5
GoogleI had the good fortune of interacting with Chris Kilkenny and Lizzy Ritson and they were both absolutely fantastic in helping me secure a flat, arrange move-in, and a walk-through. They were EXCELLENT and definitely both KEEPERS (pun intended).
Thank you for leaving this great five-star review for Chris and Lizzy in our Central Oxford team! Joanne (FK)
1/5
GoogleThis is the second time we have dealt with Finders Keepers. Our first experience with the Cowley branch was great with the property manager being very attentive as he knew I had small children. He used to visit on the same day and try to resolve the issue asap. However with this particular branch our dealings have not been so great. We moved in on October 2021. Since moving in, the issues mentioned have not been dealt with. The washing machine was left in an absolute state. After several attempts in getting them to arrange to clean this I had to sort it out myself at my own expense. The house was advertised as unfurnished but we found some furniture. When asked to remove, we were told to arrange storage of the furniture at our own expense. This was later escalated and resolved. The house has damp issues which we were told would be addressed prior to moving in. We have now been advised that any work to the walls can only be done once our tenency ends. I am having to chase up multiple issues. There are still many things unresolved and it's taking a toll on my mental health. Please deal with the issues mentioned in multiple emails and please allow me and my children to actually settle in. I have also previously asked for details on how I can escalate the dissatisfaction with their service but no details are provided. Very disheartened and upset by your service and it's made an already stressful move more stressful.
Thank you for your feedback, we are sorry to read about your experience. I understand that our central office has been in touch and are working through these issues with you. We trust that a resolution will be reached although should you need to contact us again please email info@finderskeepers.co.uk Kind regards, Joanne (FK)
5/5
GoogleStayed at a Finders Keepers property in central Oxford over the past year after moving to the city from elsewhere in the country. The team, particularly out named contact Gabriella, were friendly and welcoming from the first point of contact. They dealt quickly and efficiently with the few issues that arose during our tenancy. From moving in to moving out, all processes ran smoothly. I would strongly recommend the Central Oxford team to both landlords and tenants. They made things easy and are very professional.
We're happy to read about your experience with our central Oxford team. Thank for leaving a five-star review and for your recommendation - Joanne (FK)
5/5
GoogleSo far they've always been very helpul and efficientPositiveResponsiveness, Professionalism
Thank you for your review! Joanne (FK)
1/5
FacebookCompletely incompetent, unprofessional, unaware of own processes, do not follow through issues, lack of interest, this is a lust of very few of tge issues, I would not recommend this company to anyone. I can honestly state that I do not know how they have won any awards as a letting agency.
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A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Finders Keepers has 352 reviews across its two offices, rated 4.5 out of 5 overall: 317 on Google, 35 on Facebook. Company-wide Facebook reviews for Finders Keepers are counted once, not once per office.
Central Office has the most, with 280 reviews rated 4.5 out of 5, followed by Shared Letting with 92.
The two Finders Keepers offices, by town:
Yes. In The Trusted Agent 2026 awards: Finders Keepers, Oxford won Trusted Agent.
