Finders Keepers reviews

★★★★★ 1/5

Google

Worst estate agent I have ever dealt with. They insisted inspections, even during the height of the pandemic during covid. They also charged us a huge amount for a cleaning fee even after a professional clean, taking a picture of a spider living in the corner of a ceiling as evidence of a room being unclean. Absolute scammers, avoid.

Jake · 8 April 2026 · Finders Keepers Central Office

★★★★★ 5/5

Google

I had a fantastic experience with Finders Keepers. The team was professional, friendly, and incredibly efficient throughout the entire process. They made everything feel smooth and stress-free, always keeping me informed and providing clear, helpful advice. Their attention to detail and strong knowledge of the property market really stood out, and it was clear they are dedicated to delivering a high standard of service. Communication was always prompt and reassuring, which made a real difference. I would highly recommend Finders Keepers to anyone looking for a reliable and trustworthy letting and estate agent. A truly five-star experience!

Siam · 8 April 2026 · Finders Keepers Central Office

★★★★★ 5/5

Google

I rented a property through Finders Keepers for 2 years - they were fantastic! Emily Smith was our property manager and always was thorough, efficient, and kind in her communications!

Madeleine · 20 February 2026 · Finders Keepers Shared Letting

★★★★★ 5/5

Google

My friends and I are very pleased with having secured a great house with Finders Keepers for next year. Bella was very helpful, organised and friendly and as a result the process (which is usually quite stressful) has been very easy for us!

Laura · 20 December 2025 · Finders Keepers Shared Letting

★★★★★ 5/5

Google

FK Central Oxford is a great team ! Always of great help in trying to help and find solution. Deposit released very quick as always. Well done to the team.

Karim · 20 December 2025 · Finders Keepers Central Office

★★★★★ 5/5

Google

Ceri is a legend: responsive, helpful, and flexible with requests outside of his remit. The Finders Keepers team treat you with respect and as humans with your own life complications, which is truly refreshing compared to other agents in Oxfordshire. I've lived in Oxford for 7 years, across multiple properties, and with multiple lettings agents. If I had to rent with anyone in Oxford, I would HAVE to choose Finders Keepers. Thank you for making the last 2 years such a pleasure.

Flame · 22 November 2025 · Finders Keepers Central Office

★★★★★ 5/5

Google

We had a great experience working with Bella from Finders Keepers Realty. She was friendly, thorough, and very responsive throughout the process. We especially appreciated the helpful videos provided for each property, which made it much easier to narrow down options before visiting in person. She stayed on top of communication and kept everything organized, highly recommended!

R · 22 November 2025 · Finders Keepers Central Office

★★★★★ 5/5

Google

Bella was super helpful with signing our student house this morning. The process once we were in was very easy and quick. FKSL even gave us free coffee coupons!

Iona · 20 November 2025 · Finders Keepers Shared Letting

★★★★★ 5/5

Google

Very good people i am very happy with this agenti

Mada · 20 November 2025 · Finders Keepers Central Office

★★★★★ 5/5

Google

Efficient, patient, and friendly.

-JFBL- · 20 October 2025 · Finders Keepers Central Office

★★★★★ 5/5

Google

Bella was super helpful, flexible, knowledgeable about the neighborhoods of our viewings. I found Finders Keepers agents very professional, and I highly recommend them.

Gopichand · 20 October 2025 · Finders Keepers Central Office

★★★★★ 5/5

Google

Very friendly and helpful staff members, especially Charlie and Bella

Gino · 20 October 2025 · Finders Keepers Central Office

★★★★★ 5/5

Google

Had a good experience renting from Finders Keepers overall. Special thanks to our property manager, Charlie, for her assistance during our tenancy and with the move-out process.

Ryan · 30 September 2025 · Finders Keepers Central Office

★★★★★ 5/5

Google

I have had an excellent experience with Finders Keepers so far, and my special thanks go to Ms. Aline Lo Bartolo for ensuring such a smooth and efficient process. She was professional, responsive, and transparent throughout, patiently guiding me through every step and making what could have been a challenging relocation feel smooth and straightforward. I would highly recommend Finders Keepers to anyone looking for accommodation. Working with Aline made the experience especially seamless and reassuring.

Siddharth · 20 September 2025 · Finders Keepers Shared Letting

★★★★★ 5/5

Google

Rating only, no written review.

石元峰 · 2 September 2025 · Finders Keepers Central Office

★★★★★ 1/5

Google

Ridiculous that university students are feeling the need to camp outside this letting agency for 24 hours if not more in the late days of November when temperatures were 2 degrees. An email was sent stating “we will be launching our …

Molly · 22 August 2025 · Finders Keepers Shared Letting

★★★★★ 5/5

Google

Fantastic! From the first communication with Bella and viewing the flat to sorting out all the documents and signing the contract, my experience with Finders Keepers has been effortless. Each member of staff I have dealt with has been kind, …

Iva · 22 August 2025 · Finders Keepers Central Office

★★★★★ 5/5

Google

Very happy with Finders Keepers and their staff. I am lucky enough to get served by Finders Keepers' excellent lettings specialist Bella Romain, and her colleagues Kate and Eleanor. They know their stuff and are really quick in getting back …

Kam · 22 August 2025 · Finders Keepers Central Office

★★★★★ 5/5

Google

I recently had the pleasure renting experience with Bella and I can't recommend her highly enough! From the very beginning, Bella was incredibly helpful throughout the entire renting process. She took the time to answer all of my questions and made sure I understood each step along the way. What stood out the most was her kindness and patience. No matter how many questions I had or how many details I needed clarified, Bella was always ready to assist with a smile. She truly made what can often be a stressful experience feel smooth and manageable. If you're looking for someone who genuinely cares about helping you find the right property, Bella is the person to talk to!

Phoebe · 22 August 2025 · Finders Keepers Central Office

★★★★★ 1/5

Google

Extremely disappointing experience with Finders Keepers. From the start, we’ve encountered arrogance, poor communication, and a total lack of professionalism in how the property has been managed. There seems to be no real oversight or care from their team, and issues are consistently brushed aside or left unresolved. The property we’ve been renting for 5 years, which is now listed for sale on Bushy Close Oxford is being falsely advertised using photos that are at least 7 years old, a completely misleading representation. The reality is far from what’s shown. The house is in a poor state, with serious damp problems, signs of construction issues in conservatory, and general neglect in maintenance. Attempting to sell this property for £375,000 in its current condition is frankly a disgrace. A fair value would be closer to £200,000, considering the significant repairs and updates needed. This experience has shown a shocking lack of integrity, and I would not recommend Finders Keepers to anyone, whether you’re renting or buying.

Michalina · 22 August 2025 · Finders Keepers Central Office

★★★★★ 5/5

Google

Thank you to Bella Romain for her assistance and support during our search for a new home. She was very responsive and even took the time during a personal meeting at the branch to show us a range of stunning properties. Although we …

Kevin · 22 August 2025 · Finders Keepers Central Office

★★★★★ 5/5

Google

I could not have had a better flat letting experience in Oxford. I give my highest praise to Bella Romain, Chris Cox, Amber Allison-Dogar and Silvia Montiel-Sala. Excellent coordination among them, efficient, responsive and delightful. I …

Nellie · 22 August 2025 · Finders Keepers Central Office

★★★★★ 4/5

Google

My property manager for many years, Joshua, deserves a 5 star review. He has done quick but thorough inspections and scheduled prompt maintenance when there were issues. The checkout process was also very smooth and well handled by Joshua despite myself departing the country early, and the deposit was returned to my bank account within 2 working days with no dispute. I would’ve given a 5 star review if it weren’t for the poor check in process (handled by someone else); the curtains were mouldy and boiler + radiators faulty when I moved into the property in the winter. I paid for curtain cleaning from my own pocket.

Tina · 22 August 2025 · Finders Keepers Central Office

★★★★★ 5/5

Google

I have had dealings with Debbie Blanchard, Hannah Connell and Lottie Harper in both Summertown and Central offices. All three have been responsive, efficient and professional and their genuineness and enthusiasm has ensured consistent occupancy of my properties by reliable tenants even in difficult market conditions.

Judith · 20 August 2025 · Finders Keepers Central Office