Finders Keepers Shared Letting reviews

★★★★★ 5/5

Google

I have had an excellent experience with Finders Keepers so far, and my special thanks go to Ms. Aline Lo Bartolo for ensuring such a smooth and efficient process. She was professional, responsive, and transparent throughout, patiently guiding me through every step and making what could have been a challenging relocation feel smooth and straightforward. I would highly recommend Finders Keepers to anyone looking for accommodation. Working with Aline made the experience especially seamless and reassuring.

Siddharth · 20 September 2025

★★★★★ 5/5

Google

My friends and I are very pleased with having secured a great house with Finders Keepers for next year. Bella was very helpful, organised and friendly and as a result the process (which is usually quite stressful) has been very easy for us!

Laura · 20 December 2025

★★★★★ 5/5

Google

I rented a property through Finders Keepers for 2 years - they were fantastic! Emily Smith was our property manager and always was thorough, efficient, and kind in her communications!

Madeleine · 20 February 2026

★★★★★ 5/5

Google

Bella was super helpful with signing our student house this morning. The process once we were in was very easy and quick. FKSL even gave us free coffee coupons!

Iona · 20 November 2025

★★★★★ 5/5

Google

Aline was very helpful and kind during the whole renting process. She made everything easy and always replied quickly. Jemima was also friendly and supportive. I really appreciate their help and would recommend Finders Keepers to anyone renting.

Mo · 20 July 2025

★★★★★ 5/5

Google

A huge thank you to Aline and Emily at Finders Keepers for making my rental search so smooth fast. They were both incredibly attentive, and went above and beyond to help me find the right place.

Leo · 20 June 2025

★★★★★ 5/5

Google

Where do I even start? I’m new to the city and was on the lookout for an en-suite room. I got in touch with the letting agency, and after viewing a place I really liked, I let them know I needed to move in as soon as possible. Adrian (the Office Manager) and Aline (the Department Manager) were absolutely amazing, they really went above and beyond to speed things up for me. In just 4 days, everything was sorted, from the referencing to background checks and even setting up the direct debit. And just like that, I had the keys in my hand! Honestly, I’m so grateful for how smooth and quick they made the whole process. Can’t recommend them enough. Thanks a billion guys! 💥

Kaustubh · 20 June 2025

★★★★★ 5/5

Google

One of the best agency I had so far in the UK, agents are more than helpful ! Especially Aline and Stephanie who took care of me most of the time ! I can only recommend !

Louis · 20 March 2025

★★★★★ 4/5

Google

Aline has been very helpful with my accomodation requests as I was able to get a desk in my room. Finders Keepers are also very fast with maintenance and are responsive to emails/requests.

Osman · 20 March 2025

★★★★★ 1/5

Google

Safeguarding Neglect & Failure to Keep Proper Records Safeguarding neglect: Allowing contractors to repeatedly access rental property without properly notifying tenants, despite repeated requests for FK to adhere to proper policies. In one case a female tenant (student, early 20's) was alone in the property and exited her bedroom to discover a complete stranger (male) standing in the hallway - this turned out to be a contractor who had been given access to the property by FK. Another, again a female student was confronted by two male individuals who had entered the property, without knocking, with their own key, claiming to have been sent by FK to do some cleaning. Failure to keep proper records and to update paperwork correctly: Incorrectly advising tenants of their monthly direct debits causing a deficit to be allowed to accumulate over several months before correction was made and demand by FK for immediate recompense. When complaints are/were made they are/were met with a level of arrogant defensiveness that is/was unprofessional. Refusal by FK to allow tenants/guarantors near the property to check the professional clean at the end of tenancy, charges for which will be automatically deducted from the tenants' deposit.

Joanna · 20 March 2025

★★★★★ 1/5

Google

Negligent and lack of safety 3 years of living in the uk and I’ve never come across any letting agents as dysfunctional as this this agency. Our letting agent Hannah managed to mess up our rents and got us paying more rent then we were verbally told. Gave our keys to the cleaners and handy men and asked them to let themselves in without giving us a heads up. Honestly wouldn’t bother wasting time with this agency. Save yourself your energy time and money and look for other letting agents

Varsha · 20 March 2025

★★★★★ 5/5

Google

I’m sure the other office staff were as helpful as Aline. But I especially want to thank Aline. I’d definitely recommend Finders Keeper. They're definitely a professional and caring team.

Emily · 20 March 2025

★★★★★ 5/5

Google

I am extremely happy with Callum and the team at Finders Keepers. They have managed my properties for several years. Any problems are dealt with promptly and the rooms are always let with very short empty periods between tenancies. I would highly recommend them and appreciate all of their ongoing efforts. Thank You.

Marc · 20 March 2024

★★★★★ 5/5

Google

Aline was great and helped me step by step during the renting process. I warmly recommend Finders Keepers :)

Vittorio · 20 March 2025

★★★★★ 5/5

Google

I would like to extend my gratitude to Aline as she ensured a smooth and quick renting process. I am moving next week and so far I had the best experience with this agency. Aline thanks for your professionalism and for informing me throughout the renting process. I am looking forward to collect the keys! I definitely recommend this agency.

Pierluigi · 23 May 2025

★★★★★ 4/5

Google

Our oven was not working at the start of our tenancy as the bottom heating element was evidently damaged. Callum was very prompt in responding to this issue, getting us a new oven ordered within days of us reporting the problem. We are very grateful for Callum's speedy attention to our maintenance request.

Shir · 20 March 2023

★★★★★ 5/5

Google

Callum and the team at FKSL were very helpful the entire time I was renting. They were very prompt with their responses and were able to organise a solution for any issue I had at the house.

Lily · 20 March 2024

★★★★★ 5/5

Google

Thanks Aline and her team for providing solutions for me to solve my problems and difficulties during my house hunting. They provided very good service and I really appreciate it!

May · 31 May 2024

★★★★★ 1/5

Google

Ridiculous that university students are feeling the need to camp outside this letting agency for 24 hours if not more in the late days of November when temperatures were 2 degrees. An email was sent stating “we will be launching our …

Molly · 22 August 2025

★★★★★ 5/5

Facebook

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Hellen · 9 December 2022

★★★★★ 5/5

Google

Unbelievable short but very efficient experience with the 3 People from the Finders Keepers St-Clément Agency. We’ve been very well received & listened. Letting availabilities were presented & quick viewing organized. Really Customer centric, thank you as we can now return to our country, feeling safe for our son starting studies in Oxford.

Emmanuel · 20 March 2025

★★★★★ 5/5

Google

Amazing service by all the members of the Finders Keepers. Sam and Aline were friendly and helpful in helping us to get a desired house to rent!

JING · 20 March 2024

★★★★★ 5/5

Google

Impeccable service from FK and especially Callum Grosvenor. Efficient, prompt, and never taking short cuts, but working for the best solutions, always. Always responsive, within minutes.

Ian · 20 March 2024

★★★★★ 5/5

Google

Finders keepers have been so helpful in managing our property. Callum, our property manager could not have been more help! Every issue we as a house have had he has sorted for us. We have so much trust in the team that although for the next year we would be in a different property we still wanted FKSL to be the letting agency we went through. I highly recommend FKSL as a letting agency!!!!!

Jamie · 20 March 2024