Trusted Agent profile
★★★★★
798 reviews across 10 offices and 3 platforms
Featherstone Leigh has 10 offices, in Richmond upon Thames (three offices), Kingston Upon Thames, Richmond (two offices) and London (four offices). Together they have 798 reviews on three platforms, rated 4.6 out of 5 overall.
784
Reviews on Google
All 10 offices
1
Reviews on Yell
All 10 offices
13
Reviews on Trustpilot
Business-wide
Featherstone Leigh's 10 offices, most reviewed first. Each has its own page.
Showing 778 reviews on Google only. Show every review
4/5
GoogleI was a little disappointed with the initial valuation of my flat as other sources had quoted a higher figure. We compromised on a higher figure and in the event the property received an even higher offer. However, I was kept well informed of the progress of the sale. The purchaser and myself came to an agreement over the finer points of the service charge which we submitted to the solicitors to expedite the sale. Overall I was very pleased with the result.
5/5
GoogleI have dealt with Sarah at the Kingston lettings department on a number of occasions now.The quality of service and attention to detail shown by Sarah and her team is excellent. They have a level of integrity which far exceeds a number of other agents in the area who seem only interested in getting their fees.. I have no hessitation in highly recommending Featherstone Leigh as a company you can trust for providing first class tenants with hassle free negotiations. Thankyou for providing me yet again with first class service! Hilton
5/5
GoogleIn February 2014 my wife and I decided to sell out four bedroom home in Kingston and signed a contract with a local estate agent. In early April we had our open day and waited for a buyer to come in - about 5 couples attended and there was one offer which quickly disappeared. We were informed that being close to Easter had not been helpful and we should stay calm. Why did they not advise this when we suggested that as the open day date in the first place? We did remain calm and the number of people coming round for viewings was one or two a week but people seemed unsure what they wanted. The estate agent finally secured a buyer but then things stalled as our buyer was in a difficult divorce and there were complications. June went by and then July slipped by and our frustration with the situation grew. Our estate agent was doing her best but we were all at the mercy of divorce proceedings and little could be done (apparently) . Though out this process we would get occasional calls from Featherstone and Leigh who were surprised that we were still in the house 6 months on. Frustrated by the situation we agreed to meet with Matt and Sophie of Kingston branch of Featherstone and Leigh. They were professional and sympathetic but felt they could do better. It was a Thursday afternoon they claimed they could get a photographer round the next day, put our details on line Saturday and buyers through the door Monday morning. They also were confident they could get the sale completed within a six week period. We decided to take a chance and go with Featherstone and Leigh. Everything Sophie and Matt said happened!.....as we were on line that weekend and we had three buyers through the door Monday morning and an improved offer that day. We were delighted that things had suddenly taken a turn for the better grabbed the offer and began planning our exit. Through out September Featherstone and Leigh were supportive and in contact they made sure that things progressed and the folks in the office were always friendly and aware of what was going on. In October we actually moved. There is little doubt for us Featherstone and Leigh in Kingston turned things round and helped us move forward with our lives. Next time when I have any dealings with the property market it will be through their offices.
5/5
GoogleOur experience with Featherstone Leigh was nothing but positive, and I would thoroughly recommend them. It took several months from when we had our initial valuation to making the decision to place our house on the market, and throughout that period Matt kept in touch with us without being pushy in anyway! Once we made the decision, the team were great at managing the viewings process for us, and ensuring that it wasn't disruptive for our young family. They managed the offer process really well, getting us what we had been looking for, and then marshalled us all the way through to completion and into our new home. Incidentally it was Matt who was also able to give us some advice on new areas to look at! Moving house is never enjoyable, but Matt and Selina certainly made in bearable, and we wouldn't hesitate to go back to them again in the future.
5/5
GoogleVery pleased with experience as a buyer. Alastair very professional (and tenacious!) throughout the process.
5/5
GoogleExcellent service, first class team -- across the whole office -- on both lettings and property sales.
5/5
GoogleVery pleased with Stewart Harrison's service as a buyer. Stewart was very professional and knowledgeable. He followed up timely on all issues raised and effectively facilitated a win-win deal for both sides. Highly recommend!
5/5
GoogleI am a Landlord with a several properties and have used Featherstone Leigh for several years to let out our flats, they are very professional and have always supplied us with excellent responsible tenants, I rate them very highly indeed and am happy to continue using their services
4/5
GoogleAs a Landlord Featherstone Leigh always endeavor to keep me updated in a timely manner on all aspects of management from property to tenant. Have always found good tenants. …
5/5
GoogleI have recently purchased and sold a property through Featherstone Leigh and would certainly recommend all their team to other buyers and sellers. I also currently rent a property through their lettings team who have been very helpful and professional from the start. Mani the Manager and his whole team have all gone the extra mile when needed and I will certainly instruct them again in the future.
5/5
GoogleHaving dealt with many agencies in the past, the team at Featherstone Leigh Chiswick show complete competence at all times, with fresh, dynamic and innovative sales techniques. Ive had a great experience in selling many properties through …
5/5
GoogleHad a great experience with Emma who ensured all my needs were met, I couldn't be happier with my new pad! I would 100% recommend her!!! :-)
5/5
GoogleThe professionalism and prompt service by Emma in meeting my requirements was exceptional. I have no hesitation in recommending FL in finding you the ideal property.
5/5
GoogleThe Featherstone Leigh team in Richmond were fantastic and handled everything smoothy and professionally. Sarah Keep was my point of contact and put up with me having to rejig viewing times and kept me right on the ins and outs of property …
5/5
GoogleI cannot rate the service I have received from Featherstone Leigh highly enough. They are the most friendly and professional estate agents I have ever dealt with. From my first viewing with Tom, to dealing with the paperwork and the move …
5/5
GoogleThe team at Featherstone Leigh were terrific. They fully understood what I was looking to achieve and most certainly delivered for me. They were totally professional, organised, friendly and great to work with. I mainly dealt with Emma and …
5/5
GoogleA very professional outfit - easy to deal with and always good advice given.
5/5
GoogleVery fast and efficient letting service, property was let within days and the after service has been great.
4/5
GoogleKnowledgeable, friendly, professional, together with approachability make a refreshing change in this sometimes challenging business.
5/5
GoogleIncredible from start to finish , Always on hand for advice. An honest, personal service and super quick sale! I cannot thank Featherstone Leigh enough for helping us with our move to the seaside.
5/5
GoogleI moved to Richmond from the US and had to quickly find a decent flat. It was a pleasure to work with Serena from Featherstone Leigh. She explained the renting process with all details and endless patience and help also to set up the utility providers. I can highly recommend to work this very professional company.
4/5
GoogleThank you to Michelle Hand for making my move effortless. Will definitely recommend Featherstone Leigh to others
5/5
GoogleWe found the ideal house to rent, thanks to the efforts of Michelle Hand of the Teddington branch of Featherstone Leigh, and we would recommend this estate agent to prospective clients
5/5
Google100% recommend. While searching for properties we just popped in without an appointment to see what was available. Instantly looked after, shown properties available, and arranged a viewing straight away. We ended up renting the first one we saw as the property and location were perfect. Michelle Hand was our contact and she took care of everything. As we live in the North East she made the whole process from start to finish hassle free. Many thanks.
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Teddington has the most, with 155 reviews rated 4.6 out of 5, followed by Kingston Upon Thames with 147.
The 10 Featherstone Leigh offices, by town:
