5/5
I recommend using Featherstone Leight at Kingston. As they provide excellent service and they have very friendly staff (Rachel and Sarah).

Trusted Agent profile
★★★★★
798 reviews across 10 offices and 3 platforms
Featherstone Leigh has 10 offices, in Richmond upon Thames (three offices), Kingston Upon Thames, Richmond (two offices) and London (four offices). Together they have 798 reviews on three platforms, rated 4.6 out of 5 overall.
784
Reviews on Google
All 10 offices
1
Reviews on Yell
All 10 offices
13
Reviews on Trustpilot
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Featherstone Leigh's 10 offices, most reviewed first. Each has its own page.
Showing 778 reviews on Google only. Show every review
5/5
I recommend using Featherstone Leight at Kingston. As they provide excellent service and they have very friendly staff (Rachel and Sarah).
5/5
The people at Featherstone were friendly, professional and helpful throughout the entire process of securing a flat. We would recommend them and would happily use them again if needed.
5/5
We recently sold our house through them and we found the staff friendly and efficient. Matt and his team kept us well informed about viewings and offers and secured us a great buyer and price. We were impressed with their service and would definitely recommend them.
5/5
I found Featherstone Leigh to be really helpful and responsive when searching for a property in Kingston. I would recommend them to anyone. Their email alerts to new properties were particularly helpful.
4/5
Sarah and Rachel offered a very professional service. All the process from application to paper work completion was quick and efficient with regular updates of the process. I recommend to use Featherstone Leight at Kingston.
4/5
Sarah and Rachel offered a very professional service, with good attention to detail and very efficient administration in terms of preparing tenancies and inventories. They're perhaps not as cut-throat as some agents in finding and securing tenants for a block of flats, however that is a welcome breath of fresh air and I would happily recommend them.
5/5
We found the process of letting a property through Featherstone Leigh really easy. They use digitised processes wherever possible, meaning greater efficiency and less hassle all round. Rachel and Sarah were also really helpful and personable throughout.
5/5
When i was considering applying to a Masters program and moving to the UK from the US, the most intimidating part was deciding where I would live. I would be living by myself and wouldn't know anyone. I emailed several different letting companies and the ONLY company to answer, be respectful, and truly make me feel like I was important was Sarah and Rachel at the Kingston Featherstone Leigh. They were patient, understanding, organized, and kind, professional yet approachable. Even with a 6 hour time difference and over 4,000 miles between them and I we were able to smoothly find an incredible flat which I love. They are truly one of the reasons I decided to come to the UK, and I could not be more grateful for them and the whole Kingston FL team!
5/5
I can only but recommend the staff of Featherstone Leigh in Kingston-upon-Thames. I was looking for an apartment in Kingston and the nearby area and everything went smoothly and quickly with the help of Rachel and other members of the staff. They use digital processes for signing papers and it saves you a lot of time. There happened to be an emergency issue with a lock once, so even if the apartment was managed by the owner who was unreachable at the moment, Rachel and her colleague came immediately for help and organised the rescue. Thank you for your job and keep it steady!
5/5
Purchased a house through the Featherstone Leigh Kingston office in March 2017. We were very impressed by Matt and his team. They were very good at keeping us informed and helped to make the stressful experience of house buying much easier. We would recommend them.
5/5
Absolutely fantastic service from start to finish. Extremely professional, personable, hard-working and fair. Could not have been more impressed with their approach.
4/5
FL were always professional and courteous and went over and beyond to ensure a very speedy exchange and completion in under a month. thanks!
5/5
Awesome service. The team kept us informed at every stage of the process of letting out our properties. Very efficient, very professional, great advice, always came back to us when we asked a question and overall a pleasure to deal with...would highly recommend!
5/5
Really great experience. My point of contact kept me well informed throughout the process and was pleasure to deal with. As a first time buyer this really helped smooth out what could have been a nervy process.
1/5
Absolutely horrendous! After being bullied into taking a property 2 weeks earlier then wanted and being penalised for having a cat (confirmed as fine) so wanting 8 weeks deposit!! We turn up to a house with no working cooker - food in London as takeaway is not cheap!, a shower door that doesn't close so drenched bath mat every morning, shelves in bedrooms hanging off walls, a front door we can't lock cause we've been given badly cut keys and a bathroom lock that came off in our hands the first day, you could say has been a rubbish experience. No one is taking responsibility for the fact that all of the above was asked to be fixed before we moved in and not a single person has apologised. These guys are very quick to take your money but will run for the hills if anything goes wrong! DO NOT USE! You've been warned.
5/5
This friendly team go the extra mile, with professionalism, patience and a can-do approach - so important when dealing with the stress of moving home! I have bought AND sold through them and recommend them heartily. Defying the stereotype of the 'shark' estate agent, they really work hard for you and earn that fee.
5/5
We found our rented property through Featherstone Leigh. It has been a pleasure dealing with them from the beginning and even now the property management is very responsive. They were always here to answer our queries and did the best in dealing with the landlord. We could visit several times with Lucinda and always with a smile. Thank you again. we will highly recommend you to our friends.
5/5
We are very happy with FeatherStone Leigh and we thank Josie Mowatt for her excellent service. She was very proactive from day one and the whole house buying process was very smooth. We wish them good luck and they are highly recommended.
5/5
The whole sales team at Featherstone Leigh were fantastic. From the viewings, right through to completion they were professional, supportive and most importantly friendly. We appreciate everything the team did to help to sell our property!
5/5
I found the team at Featherstone Leigh excellent in my recent purchase of a property through them . Josie Mowatt , the negotiator involved in my case was absolutely fantastic, her professionalism and hard work was consistent right from the start all the way through to completion . I would highly recommend Josie , Mani and the rest of the team for any property needs and I can certainly see myself using their services in the future.
5/5
I would like to thank the staff at Featherstone Leigh and Alistair Black in particular for their excellent service. A great deal of care and effort was put into the marketing of the property. Communication via phone calls, letters and emails was excellent and extremely courteous. I would recommend Featherstone Leigh for the professional and personalised service they provide and would use them again in the future.
5/5
The team at Featherstone Leigh were fantastic during my purchase and supported me throughout when we ran into delays with the new build I was buying. Josie Mowatt in particular, was amazing. Firstly she never pushed me when I was looking at the property and secondly, she kept in contact throughout the process and gave an extremely personalised service. I camnot thank Josie and the team enough!
5/5
The team at Featherstone Leigh have been fantastic throughout the sale of our two properties. They have worked so hard to coordinate the sale of both to enable our onward purchase. Faced with a very challenging task, they have been so committed and consistently vigilant. Alastair has worked his socks off and Mani is always on hand for sensible and thorough advice. Always a pleasure to work with and totally focused on getting the best results for us, thank you all so much for everything.
4/5
Recently found our new home through Featherstone Leigh; Philip and his colleagues were very professional and extremely accommodating when it came to viewings and providing access to the flat. Would recommend.
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Teddington has the most, with 155 reviews rated 4.6 out of 5, followed by Kingston Upon Thames with 147.
The 10 Featherstone Leigh offices, by town: