5/5
We found Featherstone Leigh to be a very polite and professional agent. Phoebe went the extra mile to help us secure a new tenancy in the area and we were very pleased with her service. Thank you Phoebe!

Trusted Agent profile
★★★★★
798 reviews across 10 offices and 3 platforms
Featherstone Leigh has 10 offices, in Richmond upon Thames (three offices), Kingston Upon Thames, Richmond (two offices) and London (four offices). Together they have 798 reviews on three platforms, rated 4.6 out of 5 overall.
784
Reviews on Google
All 10 offices
1
Reviews on Yell
All 10 offices
13
Reviews on Trustpilot
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Featherstone Leigh's 10 offices, most reviewed first. Each has its own page.
Showing 778 reviews on Google only. Show every review
5/5
We found Featherstone Leigh to be a very polite and professional agent. Phoebe went the extra mile to help us secure a new tenancy in the area and we were very pleased with her service. Thank you Phoebe!
5/5
The Featherstone Leigh team were great in helping us to find a home as well as get set up with everything. They were friendly and helpful at every turn making the process very easy. Now we are in the area its great to know they are only down the road. A very local business.
5/5
We have rented 2 bedrooms flat with Featherstone Leigh an so far it was one of the best letting agency experiences for the last 4 years in London. Many thanks to Phoebe who made our moving so smooth and troubleless.
5/5
We were supported by Danielle the Assistant Branch manager in our search for a new property. We found her professional, personable and understanding of our needs/property requirements. Communication between us and Featherstone Leigh was good. Danielle kept us regularly updated by phone and email of our progress and advised us of next steps.
1/5
These jokers took the deposit and admin fees for a property twice from my current account! Then made a week's worth of excuses about the money being tied up somewhere.
5/5
Me and my husband just rent an apartment with them. Excellent service! They helped us a lot in all of our issues. Specially Megan Ferrer, who has been very dedicated and compromised. Great staff team!
5/5
Although FL was not our listing agent, we honestly don't think our purchase would have gone through without the commitment and help of Jo O'Sullivan. We encountered so many hiccups, not of our or their making, but Jo managed to navigate them all and, eventually, to a successful conclusion, for which we are most grateful.
5/5
Fantastic estate agent! Rather than the usual central London hard sell, Jo and Farah took the time to chat with us, understand our needs, provide advice about the area, and happily pointed out both the good and the bad in the properties they showed us. Highly recommended!
5/5
The Featherstone Leigh Agent, especially Ms Jo O'Sullivan who looked after me , is the most amazing, caring and honest person I have ever dealt with. The whole process of renting a new property in a tight deadline was made so easy and smooth for me . Thank you so much for everything . You even put me at ease in your own time through my anxiety and answered all my concerns patiently . When I think of Featherstone Leigh I think of you and would recommend you and this agency to everyone . What can I say other than Wow! Thank you Mahin
4/5
Featherstone Leigh in Kew have been a great help to me as I dealt with leaving a lease early. They were supportive and offered excellent advice and support. I have only dealt with them on the rental side of their business but was very happy in my dealings with them.
5/5
We had an excellent selling experience previously with Mani which is why we went to them this time round and I'm glad to say I wasn't disappointed. Yet again, Mani and his staff were excellent. They are all extremely courteous, polite, professional and friendly. Also, there is a hidden gem here in the name of Josie. Josie is absolutely amazing. Nothing was too much. She will go that extra mile for you and help to make everything go smoothly. I can't speak highly enough of her, Mani and the rest of the staff in the office. If you want to sell your property, Mani and Josie are the agents to go to.
5/5
I completed on my flat purchase in Chiswick via Fetherstone Leigh this month. The service I got was brilliant and its refreshing to see estate agents who really care for their customers. Josie was absolutely fantastic throughout the process. It was a complex process as the property is a leasehold with multiple leases and parties involved. Josie was always calm and tried explaining everything while never creating undue pressure or urgency. I would not hesitate to recommend them to friends and family.
5/5
We had the pleasure of working with Josie at Featherstone Leigh. She made the whole thing really understandable and was approachable and helpful at all times. As first time buyers we didn’t know what to expect, but she was always on hand with answers and honestly? She was a complete angel in acting as the go between for us and the solicitors of the sellers. Our solicitors were less than ideal and she kept myself and my partner in the loop and up to date with each step so that we knew when to chase our solicitors. She’s dedicated to the clients (both the sellers and buyers) and gives straight to the point answers with no jargon. She’s the reason we are sane first time home owners and I can’t thank her enough. I am not exaggerating when I say that we have spoken to her every day and that she has put her heart and soul into helping us to get this property! She has phoned and chased and kept in touch with both myself and my partner and made he whole process much clearer. Overall, Featherstone Leigh had a complete diamond of a property at a decent price and were really helpful. Worth speaking to them as they go above and beyond in my experience.
5/5
Had a great selling experience - highly recommend Josie and Mani!
5/5
Josie was brilliant - she absolutely understood what kind of property we were looking for and was a mine of information and helpful ideas. She is definitely the best agent we came across during our house hunt in Chiswick - straightforward and trustworthy.
5/5
We were international sellers and I have to say that Featherstone Leigh have been amazing. We predominantly dealt with Josie and she was fantastic. She constantly kept us in the loop, was proactive following things up on our behalf and went way beyond the call of duty on many occasions. What could have potentially been a very stressful event, especially when you are not not physically in the country, was a rather pleasant experience even amongst the challenges that were thrown our way on multiple occasions.
5/5
Hannah and Cass were both amazing at getting our dream flat in London! They were so helpful and were always there if we had any questions throughout the process.
5/5
Hannah Al-Sayyah has been the most efficient, considerate, respectful professional I've ever encountered in the real estate industry. Her support, response and professionalism in resolving all issues related to my recent tenancy agreement have come as a great relief during challenging circumstances. I can't recommend her highly enough. Many Thanks Hannah.
4/5
Very friendly and kind staff that make dealing with them a pleasure. Thank you.
5/5
Outstanding service and very friendly staff. Jade is an excellent professional with a great knowledge in real estate. She helped me with all the procedures renting a flat and was always happy to answer my questions.
3/5
Not the best but got the job done. The agent on my first viewing didn't know anything about the property, so I had to arrange another one. Very poor with initial communications. Never received confirmations for viewings. Quite skeptical about being outbid by a suspiciously large amount on a property. Other than that they were reasonably helpful with my property purchase.
5/5
Matt and his team picked up this instruction after we have lost a purchaser following initial marketing with another agency. Within 24 hours they had brought around c.12 buyers on a Saturday and by cob Monday we had 5 offers at asking price. They then drove the process to ensure we could complete within 4 weeks. It was an exceptional service and the team's approach was key.
5/5
Great service from Matt and the team at FL in Kingston. We recently sold through them and found them to be professional, very responsive and very easy to work with. The post-viewing immediate feedback is a great tool to help vendors get the most from viewings. Would definitely recommend.
5/5
We were extremely pleased with the quality of the viewings and the prompt detailed feedback received. They generated a lot of interest in an extremely tough market and as a result we achieved a good price for the property. Would definitely recommend them to anyone selling in the Kingston side of New Malden. They succeeded where more local High Street estate agents had failed.
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Teddington has the most, with 155 reviews rated 4.6 out of 5, followed by Kingston Upon Thames with 147.
The 10 Featherstone Leigh offices, by town: