Trusted Agent profile
★★★★★
798 reviews across 10 offices and 3 platforms
Featherstone Leigh has 10 offices, in Richmond upon Thames (three offices), Kingston Upon Thames, Richmond (two offices) and London (four offices). Together they have 798 reviews on three platforms, rated 4.6 out of 5 overall.
784
Reviews on Google
All 10 offices
1
Reviews on Yell
All 10 offices
13
Reviews on Trustpilot
Business-wide
Featherstone Leigh's 10 offices, most reviewed first. Each has its own page.
Showing 778 reviews on Google only. Show every review
5/5
GoogleKirsty was very quick to react to our needs after having been let down by another Agency. She was very professional and made the whole process with finding us a new rental seem flawless. We highly recommend using her and Featherstone Leigh in helping you find a place to rent.PositiveResponsiveness, Professionalism
4/5
GoogleSpeaking from a landlord perspective, our experience with FL is overall positive. We are especially thankful to Kirsty for her professionalism and kindness. From the very first moment she picked up our phone she has been a brilliant professional and managed to find us an ideal tenant in a relatively short period of time( considering the covid problem made everything just a little bit more difficult). She then helped us communicate with the tenants very effectively and gave us essential advice through every stage of the renting process. I would definitely recommend FL and Kirsty to if you are looking to rent your flat in Richmond area.PositiveResponsiveness, Professionalism
5/5
GoogleI arrived to London from Spain in September 2020. I was looking for a house and I got in contact with Melanie, who works for Featherstone - Richmond office-. In one month, I found the most suitable apartment after I had visited a lot of them (obviously they offered the best options according to my tastes and budget). They not only offered me a large number of houses but they also gave me the best advice. I am very glad and satisfied with them. They are reliable and fair. I strongly recommend their services.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleOur experience with featherstone Leigh agency in Richmond was brilliant. Kirsty made us visit 2 flats, and the second one was exactly what we expected. She knew how to analyse our needs and offered us the best solution. The exchanges were fluid and easy. Thank you for her professionalism and reactivity. We highly recommend.PositiveProfessionalism
5/5
GoogleSelected a most suitable flat for our son with the help of Jessica Jackson, and she still keeps an eye on things going above and beyond her role. Great service and highly recommended!
5/5
GoogleI recently sold my Kingston property through Matt Aboud and his team at Featherstone Leigh. They were absolutely fantastic, impressing me with their professionalism, support and willingness to go the extra mile to make sure I got an outstanding service. The team worked exceptionally hard and secured a buyer for our property in just over a week. Matt is extremely knowledgeable in his field, patient and helpful. He was always on hand to answer questions and attentive at taking proactive steps to ensure that our transaction kept moving in the right direction. I can’t recommend Matt enough! I wouldn’t use any other local agent.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service. Grace was very professional and ensured we achieved a successful conclusion.PositiveProfessionalism
5/5
GoogleA big 5/5 to Nathaniel who was really helpful in finding me a rental client in Fulham, 2 other agents couldn't!
Hello Stephen, I hope you're well and thank you for providing us with this feedback. We're delighted to read that Nathaniel assisted you in finding a rental client! We've passed your compliments on to him and the team. If you need any further help from us, please get in touch. Wishing you all the best!
5/5
GoogleAlthough we didn’t find a house with this office, Lara Belpeer was particularly great with helping us on our house hunting journey and offered a professional and very efficient service. I wish her all the best in the future
5/5
GoogleLara has been extremely helpful over the past couple of months in our effort to find our new home. She understood and catered to our exact requirements until we found our perfect home.PositiveProfessionalism
5/5
GoogleGrace has been a gem over the last over the last 4 months in helping me find my new home. Always answered my calls, made time for multiple viewings and endless questions as a first time buyer! Thanks for your patience and perseverance Grace!PositiveResponsiveness, Professionalism
Hi Erika, Thank you for taking the time to leave a review. Your comments have been passed on to Grace and the team, who are very pleased to have been able to assist you in finding a new hew home. Please do get in touch if you have any future queries. We wish you all the best in your new property.
5/5
GoogleWith our current tenancy coming to an end, it’s the best time to provide an end-to-end review of the Parsons Green office; and they have been nothing short of fantastic in my opinion. From the very beginning, not only was the level of service from Fiona D. professional, but also exceptionally personal and helpful to a humbling extent, thank you again. I’d highly recommend this agent to anyone in need of their services.PositiveResponsiveness, Professionalism
4/5
GoogleSo far so good. Many thanks to Penelope :) - Santiago and Zoe
5/5
GoogleGoing in to my 6th year of using kingston featherstone leigh. Highly recommend as a letting agents, laura and Penelope are superstars to deal with ,great advice, very professional, very friendly and a real pleasure to do business with .Very prompt on the phone ,answering all my queries and worries and really felt they had my best interests at heart. Always managed to get a new tenant in a very quick turn round time .I look forward to dealing with them for years to come.
5/5
GoogleWe purchased our first home through Featherstone Leigh just recently. We obviously don't have anything to compare with, but from our perspective everything went really smoothly, from the first viewing (where we were shown around by a lovely young man called Stephen who was enthusiastic without being over-bearing) all through to completion. Featherstone Leigh were always quick in passing on any questions we had and getting answers. They also provided prompting which was helpful whenever we'd forgotten to do something, or if our solicitor was being slow. We were mostly in the hands of Matthew Aboud, who was great. Very professional, very responsive and nicely enthusiastic when it became clear things were going well. All this meant we completed in good time and are now very much enjoying our first home. We would highly recommend this company for the overall experience.
5/5
GoogleThanks to everyone at the Chiswick branch especially Mani Sheibani for their determination in selling our property even when faced with extremely difficult challenges. Received excellent service and would not hesitate in recommending this estate agent.
5/5
GoogleSelected a most suitable flat for our son with the help of Jessica Jackson, and she still keeps an eye on things going above and beyond her role. Great service and highly recommended!
5/5
GoogleRating only, no written review.
1/5
GoogleAbsolutely awful service. They called us and congratulated us on getting an apartment then called us a few hours later saying they gave it to two different people and we didnt get the apartment. We had paid the holding deposit. Took 6 days to get the money back. We had even recieved the contract! Disgusting service. They didnt even remove us from the phone service when repeatedly asked and emailed.
1/5
GoogleThis is the worst estate agency I've ever had! I'm moving to a new flat and they ignoring the referencing company. My wife and I are paying on time and never caused any problem. I don't know why they won't answer...after two weeks and almost losing the flat I used a lawyer to threat them and I got the reference. The only good thing there is agent name Celia, she's amazing. Avoid this agency!!!
4/5
GoogleHave had fantastic end-to-end service from Celia Abbott at Featherstone Leigh Twickenham. She is very responsive, honest and knowledgeable on the application process for rentals/lettings. Compared to other real estate competitors in Twickenham/Surbiton, there was absolute daylight between the fantastic service I received from Celia and the 'others'. I look forward to liaising with her in future for letting enquiries.
5/5
GoogleFaultless from start to finish. Extremely professional and always friendly and helpful.
5/5
GoogleHarry Crow is the most understanding , helpful person . I can not recommend him enough, I must of emailed him 50 times over the past month and he has always replied and helped and been there thank you so so much .
5/5
GoogleJust before christmas holiday we found the house , 6th of Jan we were tenants. Great service from Harry. Professional & efficient in everything that he did for us. Thank you Harry & Featherstone Leigh - Teddington
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
Teddington has the most, with 155 reviews rated 4.6 out of 5, followed by Kingston Upon Thames with 147.
The 10 Featherstone Leigh offices, by town:
