Trusted Agent profile · Wales

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FBM reviews in Pembroke and Milford Haven

4.8

★★★★★ Excellent

585 reviews across 2 offices and 4 platforms

fbm.co.uk

FBM has two offices, in Pembroke and Milford Haven (Wales). Together they have 585 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.7 / 5

392

Reviews on Google

All 2 offices

Facebook logo

4.4 / 5

36

Reviews on Facebook

All 2 offices

Yell logo

5.0 / 5

3

Reviews on Yell

All 2 offices

View Agents logo

4.9 / 5

154

Reviews on View Agents

All 2 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

FBM's two offices, most reviewed first. Each has its own page.

Latest reviews from every FBM office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Donna has been a great help and I would recommend her services. At the start of selling process so far listing is live and Donna got the listing live in less than a week. Will update once house has sold

Leeann · 28 May 2026 · FBM Pembroke

Agent replied · 16 September 2026

Thank you so much for your kind review Leanne! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

Layton and Rebecca were really helpful finding me a flat super quick and perfectly in my price range

Piers · 28 May 2026 · FBM Pembroke

Agent replied · 16 September 2026

Thank you so much for your kind review Piers! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

4.9/5

View Agents
Buyer

House purchase

Leanne is always pleasant and bubbly,she makes viewing very easy with all relevant information on the house at hand. Sarah Hearne

Richard · 20 May 2026 · FBM Milford Haven

4.9/5

View Agents
Buyer

Friendly and professional

I turned up late to the viewing, Melissa was very understanding. She was both friendly and professional, she answered all questions asked with ease.

Laura · 18 May 2026 · FBM Pembroke

5/5

View Agents
Buyer

Great service

Charlotte went above and beyond to help us, very friendly and professional

Christine · 14 May 2026 · FBM Pembroke

5/5

Google

Thank you so much to all the team . Extremely professional, helpful and friendly. We would highly recommend FBM estate agents in Milford Haven. X We are using FBM milford haven estate agents again . Kaley and Leanne have gone above and beyond to help me. Very friendly and helpful. Great communication. 5 star service.

Loretta · 8 May 2026 · FBM Milford Haven

5/5

View Agents
Seller

Professional and friendly staff

We have recently put our house on the market with FBM. From the onset the staff have been friendly but professional which has been very reassuring. Communication has been spot on and we are happy with the listing presentation.

Anwen · 6 May 2026 · FBM Pembroke

5/5

Google

Me and my partner really struggled to find a rental at first, we weren’t being taken seriously by any estate agent really. FBM however were always happy to help and were very kind. They worked with us to secure a rental in the end. Rebecca who we dealt with was fantastic, they were professional and personable at all times.

Matteo · 5 May 2026 · FBM Pembroke

Agent replied · 16 September 2026

Thank you so much for your kind review Matteo! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

View Agents
Buyer

Gold Star

Knowledgeable Polite Professional Would definitely recommend

Rebecca · 5 May 2026 · FBM Milford Haven

4.8/5

View Agents
Seller

Feedback

Excellent service was able to answer all my questions, very professional & I didn’t feel rushed with the viewing,very happy.

Lorraine · 2 May 2026 · FBM Pembroke

5/5

Google

Excellent service.

Elizabeth · 1 May 2026 · FBM Pembroke

Agent replied · 16 September 2026

Thank you so much for your kind review Elizabeth! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

View Agents
Buyer

Excellent service.

We met Melissa at the property we were viewing. She is very knowledgeable and professional but also extremely professional and understanding. First class and a credit to FBM. We also met Donna when she came to value our property. She was excellent also. A great team. Thank you.

Elizabeth · 1 May 2026 · FBM Pembroke

5/5

View Agents
Seller

Thank you!

Kaley and Leanne have been such a great help in getting my home on the market. Fantastic pictures & marketing! Their knowledge is second to none! Thank You :)

Niamh · 30 April 2026 · FBM Milford Haven

4.9/5

View Agents
Seller

Property Search in Pembroke

Melissa met my son & spent a lot of time with them, viewing 3 properties. Her care, support and efficient dedication to help us , is very appreciated and she has a unique understanding of my needs in a stressful situation with property purchase .. I’m very blessed to have her help in this life changing move !

Sue · 29 April 2026 · FBM Pembroke

5/5

Yell

5 star

Leanne and Kaley have been absolutely amazing. Helpful and friendly. Great communication. I would highly recommend FBM Milford Haven estate agents

CaitlynK · 27 April 2026 · FBM Milford Haven

4.6/5

View Agents
Buyer

Pembroke Property Search

Melissa is our Estate Agent at FBM in Pembroke Wales. I have been property searching over sometime, & my property should be ready to market in 2 weeks time . Melissa goes out of her way to help, & alleviate the stress this involves. She knows exactly the type of property I seek. Her enthusiasm & support are very much appreciated. I feel confident that together we shall find , as I hasten to complete work to my property to get “ Market Ready “. Many thanks , Sue.

Sue · 26 April 2026 · FBM Pembroke

5/5

View Agents
Buyer

Lovely,professional and natural!

It was a pleasure to view the property today, she was professional, smiling, knew about the property and was looking natural ! Thank you

Dawn · 25 April 2026 · FBM Pembroke

4/5

View Agents
Buyer

Good

Nice, informative. Very pleasant.

Jane · 17 April 2026 · FBM Milford Haven

5/5

View Agents
Buyer

Leanne

I have used FBM a few times now and find them brilliant, Leanne and Kaley are always so helpful and knowledgeable, highly recommend

Hayley · 15 April 2026 · FBM Milford Haven

5/5

View Agents
Buyer

12 Angle village

Melissa was waiting for us on arrival and was very friendly and welcoming. She talked through various things about the house and was honest and forthcoming with answering questions, anything she wasn’t sure of she said she would check and get back to us. We found the whole process went very well and we were impressed with Melissa. She was a credit to FBM

Barry · 10 April 2026 · FBM Pembroke

4.8/5

View Agents
Buyer

Professional and approachable

Very helpful and accommodating. Ensured we were happy with appointment times etc., and was very helpful on information

Denise · 8 April 2026 · FBM Milford Haven

5/5

Google

Donna at FBM is utterly professional, she kept me updated regularly and had my sale, and my families interests as a priority. The process has felt safe and supported from the outset. Communication has been excellent and calls and emails have been dealt with really quickly. I would highly recommend Donna personally and also FBM for sales and purchases. I am looking forward to my next chapter thanks to Donna and FBM.

Simone · 8 April 2026 · FBM Pembroke

Agent replied · 16 September 2026

Thank you so much for your kind review Simone! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

FBM have been brilliant from the outset. From initial discussions through to finding a lovely new tenant for a rental property I own in Pennar, the whole process has been smooth and well handled. I’d been trying to sell the property in a difficult market before deciding to re-let with a new agent, and FBM were recommended to me by a local contact. The information Lheyton shared with me was invaluable in helping me make decisions along the way, and Rebecca was brilliant in helping secure my new tenant. In short, both were incredibly helpful and made the process so much easier for me, especially as an ‘accidental landlord’ who lives a long distance away and can’t manage things in person. Highly recommended.

Sarah · 8 April 2026 · FBM Pembroke

Agent replied · 16 September 2026

Thank you so much for your kind review Sarah! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

1/5

Google

If you are on the other end. That is your buyer has sold with FBM beware. Donna will blame you for any delays...not true. She will try to get you to move into rented accommodation so we don't break her chain. She will make you feel very small and that it is all your fault. Shannon at Milford Haven on the other hand is a lovely lovely person. So glad I am selling with West Wales properties. Helen is fantastic

Nicola · 8 April 2026 · FBM Pembroke

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about FBM

How many reviews does FBM have?

FBM has 585 reviews across its two offices, rated 4.8 out of 5 overall: 392 on Google, 36 on Facebook, 3 on Yell, 154 on View Agents.

Which FBM office has the most reviews?

Pembroke has the most, with 344 reviews rated 4.7 out of 5, followed by Milford Haven with 241.

Where are the FBM offices?

The two FBM offices, by town:

  • Milford Haven: 91 Charles Street, Milford Haven, Wales, SA73 2HL
  • Pembroke: 45-47 Main Street, Pembroke, Wales, SA71 4JS
What do sellers say about FBM?

34 reviews from sellers, rated 4.8 out of 5 on average. For example, Susan wrote: "I would highly recommend Kayley from FBM Milford Haven her understanding and thoughtfulness of why I am selling my property has been above and beyond and her ..."

What do buyers say about FBM?

118 reviews from buyers, rated 4.9 out of 5 on average. For example, CJ wrote: "We viewed a new build property this afternoon with Shannon from FBM Milford Haven, as a couple who are keen to move to the area. Throughout the process so far ..."

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