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FBM reviews

4.8

★★★★★ Excellent

585 reviews across 2 offices and 4 platforms

fbm.co.uk

FBM has 585 reviews across two offices (Pembroke and Milford Haven) and four platforms, rated 4.8 out of 5 overall. FBM Pembroke has the most, 344. Checked 9 October 2026.

Google logo

4.7 / 5

392

Reviews on Google

All 2 offices

Facebook logo

4.4 / 5

36

Reviews on Facebook

All 2 offices

Yell logo

5.0 / 5

3

Reviews on Yell

All 2 offices

View Agents logo

4.9 / 5

154

Reviews on View Agents

All 2 offices

Reviews may appear on more than one platform. A review shared by several offices is counted once.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

FBM's two offices, most reviewed first. Each has its own page.

Latest reviews from every FBM office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I had Rebecca showing us around, lovely and friendly, didn't rush us, gave us loads of information, just a lovely experience overall

Lilly · 8 October 2026 · FBM Pembroke

5/5

Google

Excellent helpful friendly team always available to assist with any query - thank you

Rob · 7 October 2026 · FBM Milford Haven

5/5

Google

I recently needed to put my parents' property on the market due to my mother now living at a residential care home, and decided that I would contact FBM in Milford Haven for advice on how to proceed. Kaley and the team guided me through the whole process from the start through to the completion of the sale. There was always someone available to help with any queries I had along the way and nothing was too much trouble for them. I can highly recommend the FBM Milford Haven team to anyone selling a property, particularly those with no previous experience of doing so like myself.

Simon · 7 October 2026 · FBM Milford Haven

5/5

Google

It was great to meet Donna, after numerous telephone conservations. Donna, is so approachable, and we are sure a really positive asset to the team, at FBM Pembroke. Donna, goes the extra mile for clients, and I am sure the staff too. Thank you, Donna for all you support, we do appreciate all your help and time.

Jackie · 6 October 2026 · FBM Pembroke

5/5

Google

Meghan was incredibly helpful and efficient. It was nice to deal with a younger person who has old fashioned values

Alan · 6 October 2026 · FBM Pembroke

5/5

Google

Amy was very approachable and kind during the whole process of buying our new home. Can’t fault her for being so understanding and working efficiently always! Thank you so much 😊 …

Gemma · 1 October 2026 · FBM Milford Haven

Agent replied · 6 October 2026

Thank you for your lovely words Gemma! It’s wonderful to hear that Amy made the process of buying your new home feel so positive and straightforward. Her kindness, understanding and efficient approach are exactly what we want our clients to experience throughout their journey. We’ll make sure Amy sees your lovely feedback. Thank you for choosing FBM, and congratulations on your new home! 🏡💜

5/5

Google

Great experience with FBM who always had my best interests at heart & were consistent in their communication & service. Amy, Donna & Amberley were fantastic at securing me a buyer & chasing solicitors & conveyancers when things slowed down. Highly recommend

Lucy · 29 September 2026 · FBM Milford Haven

Agent replied · 6 October 2026

Thank you so much Lucy, for such a lovely review. We’re especially pleased to hear that you felt your best interests were always at the heart of our service. Selling a property can be a long process, particularly when things slow down with solicitors and conveyancers, so it means a lot to hear that Donna, Amberley and Amy kept communication consistent and continued to chase things through for you. We’ll be sure to share your kind words with the team. Thank you for trusting FBM with your sale, and congratulations on securing your buyer! 🏡

1/5

Google

The agent we met didn't introduce herself when we arrived for viewing. After viewing didn't ask us for any feedback. We found this very unprofessional.

Huw · 23 September 2026 · FBM Pembroke

Agent replied · 30 September 2026

Thank you for taking the time to share your feedback Huw. We’re genuinely sorry to hear that your experience at the property viewing did not meet the standard of service we expect to provide. Your comments have been taken on board and will be shared with the relevant team so we can ensure our approach to property viewings is consistent and professional across our offices. We appreciate you bringing this to our attention, as feedback like this helps us identify where we can improve our customer service. Thank you again for your honest feedback, and we’re sorry that we fell short on this occasion.

5/5

Google

Lheyton was nothing short of excellent in helping my family look for a suitable property. Professional, great communication and personal. He understood exactly what we wanted and was a real breath of fresh air. Nothing was too much trouble. Highly recommend him.

Adrian · 12 September 2026 · FBM Pembroke

Agent replied · 21 September 2026

Thank you so much for your fantastic review! 😊 We’re delighted to hear that Lheyton provided such a professional and personal service while helping your family find the right property. At FBM, we pride ourselves on taking the time to understand exactly what our clients are looking for and making the property search as smooth as possible. It’s wonderful to hear that Lheyton’s communication and attention to your needs made such a positive difference. We really appreciate your kind words and recommendation, and we hope you and your family are very happy in your new home! 🏡

5/5

Google

Rating only, no written review.

Linda · 12 September 2026 · FBM Milford Haven

5/5

Google

Rebecca Laugharne

Sky · 9 September 2026 · FBM Pembroke

5/5

Google

We met Kaley for a property viewing. We were greeted warmly and instantly put at ease. Kaley was well informed about the property and we really didn't feel that there was any question we couldn't ask. Although this property wasn't right for us, we look forward to dealing with Kaley and all at the Milford Haven branch of FBM in the future.

Melinda · 6 September 2026 · FBM Milford Haven

Agent replied · 8 September 2026

Thank you so much for your lovely review Melinda! It’s wonderful to hear that Kaley made you feel so welcome and at ease during your property viewing. We believe viewings should be a comfortable experience where you can ask questions openly and get honest, knowledgeable answers, so it’s fantastic to know that came across. While this particular property wasn’t quite the right fit, we’re delighted that you’re looking forward to dealing with Kaley and the team at our Milford Haven office in the future. 🏡 We’ll be sure to pass your kind words on to Kaley. Thank you for choosing FBM for your property search, and we look forward to helping you find the right home! 💚

5/5

Google

We have dealt with Kaley and Leanne over a number of years and they have helped us with both buying and selling. They are friendly and very helpful. And also very knowledgeable regarding the area. FBM are definitely my first choice of agent when buying or selling a property.

Peter · 6 September 2026 · FBM Milford Haven

Agent replied · 22 August 2026

Thank you so much for your kind review Peter! We’re delighted to hear you had such a positive experience with the Milford team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

After very little was happening with my original estate agent, I decided to change to FBM. After explaining what I was looking for and discovering what they could offer, I made an appointment for Kaley Yeomans to visit my property. Kaley arrived, punctually, at my home to discuss instructions and take photos etc. All went smoothly and I expected it to take a couple of days before receiving an update to say my home was ready to be advertised. However, around noon the following day, my property went live online, complete with great photos, a charming video reel and a virtual tour of each room.. All in less than 24 hours! Within an hour of going live, someone made an appointment to view, followed by 3 more during the next couple of hours. Kaley is brilliant at what she does and is a huge asset to FBM. She is very professional, efficient and knowledgeable, yet at the same time friendly and approachable. This girl works hard, quickly and gets results ! Highly recommended!

C · 6 September 2026 · FBM Milford Haven

Agent replied · 8 September 2026

Wow, thank you so much for such a fantastic and detailed review! ⭐ We’re absolutely delighted that you made the decision to switch to us and that your experience with Kaley and the team has been so positive from the very beginning. Getting your property professionally marketed and making sure it stands out online is incredibly important, so we’re thrilled that you were so impressed with the photography, video reel and virtual tour.🏡 Your kind words about Kaley mean so much. Her professionalism, knowledge and genuinely approachable nature are exactly what we value, and we’ll be sure to share your feedback with her. It’s wonderful to hear that her hard work helped get your property noticed and generated results so quickly. Thank you again for putting your trust in FBM and for recommending us. We’re so pleased to have you with us and wish you every success with your sale! 💚

5/5

Google

We met Leanne for 2 viewings and she was very pleasant, professional and extremely friendly and put us at ease. Learned was very knowledgeable with information on the properties.

Gloria · 3 September 2026 · FBM Milford Haven

Agent replied · 8 September 2026

Thank you so much for your lovely 5-star review Gloria! ⭐ It’s wonderful to hear that you enjoyed your two property viewings with Leanne and that she made you feel so comfortable and at ease. We know that viewing a property can be an exciting but sometimes daunting part of the buying journey, so it’s fantastic to hear that Leanne’s friendly and professional approach made such a positive impression. Her knowledge of the properties and willingness to help with any questions is exactly what we want our customers to experience. We’ll be sure to pass your kind words on to Leanne. Thank you for choosing FBM, and we wish you all the best with your property search! 🏡

5/5

Google

Lheyton has been amazing to deal with from the very beginning. He is always friendly, approachable, and happy to help with any questions. His communication is excellent, and he keeps you informed every step of the way, which makes the whole process so much easier and less stressful. Nothing ever seems too much trouble for him, and he always responds in a professional and positive manner. It’s clear that he genuinely cares about providing great customer service and making sure his clients feel supported. Thank you, Lheyton for all your help and dedication. You are a real asset to FBM, and I truly appreciate everything you’ve done. I would highly recommend Lheyton to anyone looking for excellent service.

Happygirl · 1 September 2026 · FBM Pembroke

Agent replied · 2 September 2026

Thank you so much for your kind review! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

Using FBM at the mo to find a rental property. Has been a smooth, helpful and service based experience. Have received excellent customer relations from Lheyton Warby and looking forward to moving into our new home soon. Thanks 👍🏽 …

Mark · 24 August 2026 · FBM Pembroke

Agent replied · 8 September 2026

Thank you so much for your lovely review Mark! 😊 We’re really pleased to hear that your experience with us has been smooth and helpful so far. Finding the right rental property and moving into a new home should feel as straightforward and supported as possible, so it’s fantastic to know that Lheyton has provided such excellent customer service throughout your search. We’ll be sure to pass your kind words on to Lheyton. Wishing you all the very best in your new home, and thank you for choosing FBM for your rental journey! 🏡💚

5/5

Google

Great service while looking for a property to rent via FBM. Lheyton Warby has been particularly focused on finding us the right property. Great communication and really knows his stuff! ☆☆☆☆☆

Georgina · 21 August 2026 · FBM Pembroke

Agent replied · 8 September 2026

Thank you so much for your fantastic 5-star review! ⭐ It’s brilliant to hear that you’ve had such a positive experience with us while searching for your rental property. We’re especially pleased to hear your kind words about Lheyton. Taking the time to really understand what you’re looking for and helping you find the right property is exactly the level of service we aim to provide, so it’s great to know his communication, knowledge and commitment have made such a difference to your search. 🏡 We’ll make sure Lheyton sees your lovely feedback. Thank you for choosing FBM to help with your property search. 💚

5/5

Google

I viewed a few properties this afternoon with Amberley, who was very professional throughout. She was able to answer any questions and reiterate information where needed. Amberley has been great with her communication through emails and always very responsive. Very happy with the service :)

Carys · 15 August 2026 · FBM Pembroke

Agent replied · 21 August 2026

Thank you so much for your kind review Carys! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

Fbm were superb today, Lheyton was amazing showing us around the property!! Everything we have been looking for, he was friendly, attentive and very well mannered. Was an absolute pleasure meeting him for the viewing this afternoon!!

Jordan · 13 August 2026 · FBM Pembroke

Agent replied · 21 August 2026

Thank you so much for your kind review Jordan! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

Brilliant viewing with Lleyton Warby this afternoon, very attentive for the whole viewing and extremely helpful.

Molly · 13 August 2026 · FBM Pembroke

Agent replied · 21 August 2026

Thank you so much for your kind review Molly! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

Our agent Lheyton was welcoming and knowledgeable, made the process very easy, couldn’t have asked for more

J'P · 10 August 2026 · FBM Pembroke

Agent replied · 21 August 2026

Thank you so much for your kind review! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

Saw a property today and have decided to go ahead with it! Such an easy decision thanks to Lheyton! Thank you!!

Toni · 10 August 2026 · FBM Pembroke

Agent replied · 21 August 2026

Thank you so much for your kind review Toni! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

Rating only, no written review.

Flaviu · 8 August 2026 · FBM Pembroke

Agent replied · 21 August 2026

Thank you so much for your kind review Flaviu! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about FBM

How many reviews does FBM have?

FBM has 585 reviews across its two offices, rated 4.8 out of 5 overall: 392 on Google, 36 on Facebook, 3 on Yell, 154 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.

Which FBM office has the most reviews?

FBM Pembroke has the most, with 344 reviews rated 4.7 out of 5, followed by FBM Milford Haven with 241.

Where are FBM's offices?

FBM Pembroke, 45-47 Main Street SA71 4JS; FBM Milford Haven, 91 Charles Street SA73 2HL.

What do sellers say about FBM?

34 reviews from sellers, rated 4.8 out of 5 on average. For example, Susan wrote: "I would highly recommend Kayley from FBM Milford Haven her understanding and thoughtfulness of why I am selling my property has been above and beyond and her ..."

What do buyers say about FBM?

118 reviews from buyers, rated 4.9 out of 5 on average. For example, CJ wrote: "We viewed a new build property this afternoon with Shannon from FBM Milford Haven, as a couple who are keen to move to the area. Throughout the process so far ..."

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.