Trusted Agent profile · Merseyside and Lancashire
Verified
★★★★★
704 reviews across 3 offices and 2 platforms
Entwistle Green has three offices, in Liverpool, Lancaster and Southport (Merseyside and Lancashire). Together they have 704 reviews on two platforms, rated 4.6 out of 5 overall.
703
Reviews on Google
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Entwistle Green's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would certainly recommend Entwistle Green Lancaster for their letting service. We asked them to find a new tenant (for us to manage) and their responsiveness and speed of service very good. Thank you to Louise and her colleagues.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations
1/5
GoogleMyself and my partner are trying to find property to rent. Our communication with Entwistle Green was unpleasant when we were just trying to find out more information about a property. We were told that the property had been reserved (fair enough) and that we could sign up to be on their waiting list. So we told them our details, but when they found out that we are currently students they completely dismissed us, saying that they "generally don't let to students" even though we had quite clearly already explained that we were looking to rent after graduation and would be in full time work. The man on the phone did not listen and ended the conversation after offering no help or advice to us. After deciding to try phoning back to further explain that we could provide details of a guarantor to support our application, the same person answered the phone but could apparently not remember us or the conversation we had just had, even though it was only about 3 minutes later that we called back. He informed us that "it's all well and good saying you have a guarantor, but relationships fall apart". Entwistle Green made what is already a very stressful process even more so with their dismissive attitude towards us, offering no help for us trying to rent a property and disregarding our legitimate means to pay rent. After this dealing, I was grateful to not have let a property with them.
5/5
GoogleAfter a long and difficult process trying to find a rental property, Entwistle Green really came through with the most spectacular support. I can't say how thankful I am to Louise for going above and beyond to help, and the support has continued to be just as amazing after moving in.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
GoogleI would give 0 stars if I could. Bunch or time wasting amateurs! They are terrible at communicating. Whenever we rang them, they either did not pick up the phone or they said the person who is dealing with our sale was out of the office. In the end we decided to take our property off the market with this company and list it with a competitor and Entwistle couldn't even manage to take it off the market in a timely manner. It took them 2 weeks to remove their for sale sign and remove the online advertisement. They do not vet the people who put in offers to buy a house thoroughly and as a result we had 3 people who put in offers, wasted our time and then pulled out when they could not secure the funds. Honestly DO NOT waste your time with this branch!
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI've had such a hard time finding a flat in Lancaster due to the housing crisis, and my personal circumstances (disabled, with a service dog). Entwistle has really been the only agents that have been kind to me, and treat me like a person. I've been really pleased with them. Everyone has been kind, but I'd like to credit two people in particular: Luke Squirrell, I've spoken to him several times and when we met face to face he remembered my name and was very sympathetic and understanding about my situation, promising to help. He gave me good advice on how to write my application and I was luckily finally successful in finding a place (contract still pending). Also Louise Sadoune has been really fabulous, I've mostly spoken to her via email, and been really appreciative of her time and kindness. All in all, I've been so happy with this estate agent, they've been so kind and understanding with my circumstances, and really supportive. Very grateful for their time and help!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent Service. Thanks AydenPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleThey don't answer the phone or even have the courtesy to respond to the voice messages or reply to emails regarding viewing some properties advertised on the Web. So I don't have any faith in their services and am wondering if they exist!!!NegativeResponsiveness
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleThere was once a 5 star review in place for the kind customer service of Lauren Winstanley who has now left the company. Upon our moving out, we have dealt with the incompetency of the team here at Entwistle Green Dale Street. Between the shared dissatisfaction of both me and my partner as tenants and the landlord who also aired this concern; this agency has managed to breach our contract, not provide us with a DPC, and during the referencing period they failed to efficiently complete and handle basic emails from a new agency which had to be navigated by myself. Unless you would like to do most work for this embarrassing 'estate agency' who charge a premium rent rate compared to its competitors, I would instead look elsewhere.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleWe purchased a property through Entwistle Green and Dan has been amazing from start to finish. It took longer than we would have hoped (not through any fault of Dan) and he was patience, persistent and kept us in the loop every step of the way - you've been fab, thank you!PositiveResponsiveness, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleThis is my second purchase & let through Entwistle Green - 11 Dale Street branch and they really haven't disappointed! To say they go above and beyond is an understatement. I'd like to say a personal thank you to Ayden & Gemma in the Sales team and Leah in the lettings team. Please keep up the good work! I'm sure i will be buying and letting through you again in the future. All the best, Craig WrenPositiveProfessionalism
Thank you for taking the time to leave us this amazing 5* review and kind words. Kind regards Lucy, Customer Relations.
1/5
GooglePlease be careful of dealing with this agency, most of their work is scam. I have suffered of being changed many things that they were responsible of and they did not admit it. If you have to deal with them for a property, try to take pictures of every single thing before you rent or buy from them and check carefully. Do not sign any paper coming from them without reading it very carefully amd consulting a lawyer.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat from start to finish. Elly was very helpful and informative when booking our free valuation. All staff have been professional and lovely. Thank you for all your help. I will definitely be back in the future!
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery easy to deal with. Gemma made the process so smooth and would highly recommend!PositiveQuality, Professionalism
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from Gemma, first viewer purchased and is completing next week. Great knowledge of Liverpool City Centre Property Market and nothing too much trouble.PositiveResponsiveness, Professionalism, Value
Many thanks for the wonderful 5* review. Kind regards Lucy, Customer Relations
5/5
GoogleEntwistle Green in Liverpool City Centre were absolutely great for us, we didn't have the easiest of situations to deal with as long distance landlords but Nicky in particular was so helpful all the way through, she devoted so much time to us, way above and beyond what was expected of her. All in all we are really happy with the amount of service provided for the cost. Thank you again!PositiveQuality, Professionalism, Value
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleSold my fathers house and Gemma, Dan & Marcus were first class from the initial phone call to completion. Slick, proactive, informative, professional and a great price was achieved from a keen buyer who was keen to complete quickly. All this was achieved during the height of a pandemic. I would have no hesitation in wholeheartedley recommending the Liverpool Entwistle Green team. Once again, thank you.PositiveResponsiveness, Professionalism, Value
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleWe purchased a flat through Entwistle Green & have nothing but praise for this estate agent. Daniel Wharton, in particular, was extremely helpful throughout the whole process. We had sold our house & were moving from another city so we had to rent while the purchase was going through. Daniel and the team were always on hand with updates & progress. We found him more forthcoming & helpful than our solicitor & he made what is always a stressful time an easier & smoother transaction. When we had queries or needed information Daniel was always responsive & extremely helpful. Cant fault a thing.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI'm thrilled with the service Entwistle Green provided me when I sold my house. I strongly recommend them.PositiveResponsiveness, Professionalism, Value
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI thoroughly recommend Entwistle Green Lancaster. They, for the second time, have shown such professionalism, kindness and care with the sale of my house. Even when obviously very busy they take time to listen and explain what is happening. I would go nowhere else. They have been brilliant.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing comments, recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe used Entwistle Green for the sale of our first home. Throughout the whole process, they were exceptional. Their professionalism was excellent, and the support they offered throughout was of the highest standard. I can’t recommend them enough.PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI highly recommend Entwistle Green Lancaster and would definitely use them again in the future. Kim and her team were extremely helpful especially at this difficult time (COVID-19). They answered all my calls and questions making the whole process of selling my home less stressful. Great service, thanks guys.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe Lancaster branch dealt with my recent purchase and I can’t rate them highly enough. Fantastic communication from Kim who worked extremely hard to get us to completion. Very professional service, reliable and hard working team. Highly recommended.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing recommendation and 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe bought our house through Entwistle Green Lancaster. Very professional and honest while viewing the property and answered any follow up questions with ease. After deciding to purchase the house, the vendors unfortunately opted a legal firm who will remain unnamed. Long story short Entwistle Green (Kim) went above and beyond to help chase up, pester and eventually get the sale through. Ever professional and understanding with us despite the odd rant as you can imagine. A great big thanks from us for finding and help buying our new home. If not for you we'd still be waiting now!PositiveResponsiveness, Quality, Professionalism
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had the very best service from Kim at Entwistle Green. We were at the top of a long chain and there were many problems along the way. But Kim kept us informed, looked after our interests, fought our corner, made many phone calls and heped us to stay positive at all times. We would definitely recommend Entwistle Green to anyone thinking of moving house.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Liverpool has the most, with 383 reviews rated 4.6 out of 5, followed by Lancaster with 320.
Yes. In The Trusted Agent 2026 awards: Entwistle Green, Lancaster won Trusted Agent; Entwistle Green, Liverpool won Trusted Agent.
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