Trusted Agent profile · Merseyside and Lancashire
Verified
★★★★★
695 reviews across 3 offices and 2 platforms
Entwistle Green has three offices, in Liverpool, Lancaster and Southport (Merseyside and Lancashire). Together they have 695 reviews on two platforms, rated 4.6 out of 5 overall.
694
Reviews on Google
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Entwistle Green's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGemma & Aidan made the process quick, simply and efficient from start to finish. Would reccommend & use again for the Liverpool area.PositiveResponsiveness, Professionalism, Value
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy experience was really positive - as a first time solo-renter, Gail made me feel so at ease and was so attentive. I can't thank her and the team enough.PositiveResponsiveness, Professionalism
Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations
1/5
GoogleMy experience with this company has been an terrible experience. The apartment i am renting for my daughter was filthy dirty with all the old waste from the previous tenant still there when we arrived to move in Public hair in the bathroom, food on the side it took my wife and daughter all weekend to clean up. Since this instance I have been virtually ignored by the staff at the office. Please avoid at all costs.NegativeResponsiveness, Quality
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
Googlefrom start to finish the team were very friendly and welcoming and always at hand to help,. everything went so smoothly from the viewing to collectimg the keys. they took the stress out of everything anf were always there with reassurance if i had questions. Thanks Sian and the rest of entwistlegreen xPositiveResponsiveness, Quality, Professionalism, Value
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleDaniel has been a great agent to work with, always very responsive and happy to meet for inspections. Highly recommend Daniel as the most genuine and helpful agent I’ve met in the UK so far!PositiveResponsiveness, Professionalism
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally personal, consistent and high quality service, despite the difficulties of operating during the global pandemic. A professional local team, who know the area and different city centre blocks very well. Everything is taken care of for you including small details like providing high quality professional photos. Thanks especially to Gemma, Ayden and Dan.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI worked with Gemma and Ayden and had a brilliant experience selling my flat with them. They kept me updated throughout the process and were very friendly and professional - thoroughly recommend. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleWe chose entwistle green aa we we're impressed with the package they offered. We were also impressed with their knowledge of the market and how they presented properties. They were true to their word and had the property on the market within days with professional photos. They had sold within a week and we completed sale within 3 months. Additionally, they were always on the end of the phone to support you. I cannot recommend them enoughPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your terrific recommendation and 5* review. Many thanks, Lucy, Customer Relations
5/5
GoogleGemma and the team and Entwistle Green (Liverpool City Centre) were excellent throughout the entire sale of my property in March 2021. They found several buyers in a very short time frame, and were instrumental in getting the sale over the line, going above and beyond to act as a 'middle man' between the two solicitors to ensure communication was ongoing and moving in the right direction. I would recommend the team to anybody looking to buy, sell or rent in the region.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat to find an agent who genuinely listened to my needs. Friendly, smiling and yet totally professional. Went that extra mile to meet my requirements for a dual use property from which I could work and live in the City Centre. Great communications from the whole team, every member appeared to know exactly where we where up to throughout the whole process so no hanging around on hold. Wish every business could work their way. Thanks for being there.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review and kind comments. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently used Entwistle Green as a Sales and Lettings Agency in Liverpool for a family member. To say the least, this has been a positive experience form start to finish. The excellent customer care we received, prompt response, and 'no problem too small' attitude, in my professional opinion makes this branch outstanding. Moving, at any age, especially when it is your first-time can be a daunting experience. Our negotiator, Leah Winstanley provided outstanding -advice, guidance and support throughout the whole process. As a professional in residential, and supported settings within the health and social care sector for the Northwest, recognise best practice, and duty of care, from the first conversation by telephone, and first sentence of an email. Both, reflected warmth, and support which immediately puts the client at ease. The 1:1 contact between agent and customer is one to be proud of enabling a streamlined, professional, and proficient approach between agent and client without lengthy response times, which can, at times, cause undue stress when waiting for answers. To say the least, this lady is an asset to your team, and look forward to recommending, and working alongside you in the future to enable high quality tenancies where individuals can lead happy, safe, and enhancing lives. Kindest regards, C.BPositiveResponsiveness, Quality, Professionalism, Value
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleGemma and Ayden are the 2 persons we dealt in Entwistle Green Liverpool on the sale of 2 properties. They were very professional and responsive and were able to guide us through the sales efficiently. They were also good at applying the right pressures at the right time to maintain the momentum; this help a lot to expedite the process. Many thanks.PositiveResponsiveness, Quality, Professionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleAyden and Gemma recently helped us to sell our city centre apartment. They were well informed about the apartment building, helpful and professional, securing a sale incredibly quickly. They were able to answer any questions we had quickly and kept us well informed of any updates throughout the process. I would highly recommend using Entwistle Green.PositiveResponsiveness, Professionalism
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleAyden and the team went above and beyond supporting with the purchase of my new home. With constant hurdles by the seller, he was constantly on hand for supporting, chasing and provide any feedback that I was not getting through my own solicitor. As a first time buyer, Ayden went above what his role expectation is as an estate agent by providing me with regular updates and reassurance. Thanks again for all the support on securing my home. I would thoroughly recommend Entwistle Green for buying and selling your home.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
5/5
GoogleVery friendly and professional company. Our estate agent Gemma was extremely knowledgeable and informative from start to finish. All stages were completed quickly with zero issues with communication at any point. I would recommend Entwistle Green to anyone and I will aim to use them again in the future.PositiveResponsiveness, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
5/5
Googlefrom start to finish the team were very friendly and welcoming and always at hand to help,. everything went so smoothly from the viewing to collectimg the keys. they took the stress out of everything anf were always there with reassurance if i had questions. Thanks Sian and the rest of entwistlegreen x
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
4/5
GoogleRating only, no written review.
Thank you for leaving us a review. Best wishes, Lucy, Customer Relations.
5/5
GoogleNicolette has been super helpful in sourcing me tenants & has kept me up to date all of the way through the process. i would highly recommend this branch.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI cannot recommend highly enough Entwistle Green. Nicky and Leah have been so professional. Two weeks after putting our flat on the market, we've had 3 people interested. Two weeks later we had a tenancy contract signed and a lovely couple moving in. Bravo!
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
5/5
GoogleThe sale took 5 months to go through, it was very stressful with solicitors on many occasions but Kim was patient getting the updates we needed and was very approachable throughout. Thank you so much!
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleLovely staff (Nicky and Leah, thank you), know what they are doing, I would recommend them for their letting service.
Thank you for taking the time to leave us this fantastic recommendation and 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleAnyone who has had to buy or rent a property will know the reputation estate agents have. My past experiences where not good either However I can honestly say how impressed I was with the service at E.G. It was the simple no nonsense approach and the professionalism that made my house sale painless. The processional photographer was a great boost to selling as he showed my house in its best light. I could believe my house was sold within 24 hours and no drama or widow shoppers either! Thanks to Gemma, Dan and the team!
Many thanks for the marvellous 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleOverall had great experience dealing with Gemma and her team. Big shout out to Ayden Irvine for getting our flat sale over the line in difficult circumstances. Thank you very much.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleThe staff were top class , very attentive and helpful in all areas going above an beyond to sort any issue . Easy to contact and always get back ASAP with any information. Aiden was superb .top professional
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Liverpool has the most, with 383 reviews rated 4.6 out of 5, followed by Lancaster with 311.
Yes. In The Trusted Agent 2026 awards: Entwistle Green, Lancaster won Trusted Agent; Entwistle Green, Liverpool won Trusted Agent.
